This was the worst experience/interaction that I've ever had at ANY dealership, and I have dealt…read morewith many. My husband found a specific color Mach-e with specifications he wanted at this dealership. He worked with a salesperson over the phone and through email the day prior to us arriving because we live 4+ hours away from lakeview ford/battle creek. We were assured that everything was ironed out, there were already X amount of rebates on the car and we had another personal mailer that we were told could be added to bring the price down further. We were told there is always room for negotiation, and that everything was good to go. Credit was run before we arrived, it should have been fairly straight forward, just going over last minute details and signing papers. We got there and that was not the scenario that was presented at all. After driving all that way with children, we were sat down while the sales person left us multiple times to go ask his sales manager or the finance person questions- which totaled 1.5 hours. At no point were we asked if we wanted a drink, a snack, anything to make the wait more manageable (which might sound petty, but I have NEVER been to a dealership, especially not Ford, where I wasn't asked if we wanted something to drink while we waited). It wasn't until just before the finance guy wanted to pull us into his office that he asked if our kids wanted something to drink. By this time we had been there for almost 2 hours. He proceeded to bring us into his office, rushing my husband through signing papers for a car that we haven't even been told the payment information for yet. He talked to my husband as though I wasn't even there. At this point I made it very clear how uncomfortable I was with the tactics being used. He was being incredibly pushy and condescending. "Well, this is to save time. I'm going over it with you now and you're signing it so it doesn't have to be done later. Just sign it, we're getting to that." okay, but I don't even know the specifics or cost of this vehicle yet, and you're trying to rush him through signing things that I've made it clear I'm not comfortable with? At this point he started talking to me like a child who was interrupting an adult conversation. He finally pulled out a paper that had protection plans and pricing on it which showed numbers that we never would have agreed to drive down there for. And when he was told that those prices were not something we were interested in and that our maximum budget for a vehicle was at least $25 less/month (really- closer to $50) than the lowest figure he looked at me and said "it's just $25... that a $6 cup of coffee per week. That's not a big deal. It's $6/week, are you following?" In what world do I as an adult woman, or my husband who is an adult man need this guy to mansplain how budgeting works or how I should work out my personal finances that he has no idea about. We have children, a mortgage, all of the bills that come along with those things, my vehicle and insurance to cover them. My husband was t-boned a week ago which totaled his car and now we are trying to figure out how to get another one, to be told that "just figure it out and budget better, $25/month over your absolute maximum shouldn't be such a big deal" by some scummy guy who talked over us the entire time and acted like we were too stupid to understand simple logic. For reference, I have a 4+ year degree. I'm a Registered Nurse and work with the public. I have worked in customer service and customer relations. This is not how you talk to or treat people that you are supposed to be providing a service to. I have never felt so disrespected and condescended by someone who was trying to pressure me into buying something from them in my entire life. Absolutely disgraceful. Complete waste of time, money, energy. Even though they tried to screw us out of being able to find another dealership with the amount of our time they wasted, they weren't successful. We went to another ford dealership (DeNooyer) where we were treated with respect, weren't talked down to or talked over, where they stayed late to help us work out a deal to get my husband into a new car that he could drive away yesterday. Most importantly, it's a vehicle that he loves. All of this occurred because none of the Michigan dealers with Mach-e that could be dealer traded would trade to my local dealership. Brown motors/Ashley in petoskey is FANTASTIC!!! Hopefully more people blast them so that people can stay away from this AWFUL place. If I could give zero stars I would.

Had one of the worst experiences of my life today at Lakeview Ford…read moreThe Big Boss is a big ****. He treated me like I was nothing, made me cry. Saying "sounds like you have gotten yourself into a bind, you can't come in her telling us how much you want to pay, setting you bottom line, it doesn't work like that, you put high miles on cars you can't even lease a car because you drive cars into the ground" (I'm a home care nurse), I depreciate cars. Ended up they showed me two new vehicles and said they needed $10,000 down payment or a cosigner. When. I said I didn't have either, he escorted me to the door. WTH you'all called me! What? Did I remind you of your ex or some chick that wronged you? I can't believe how he treated me. For what?

I called and let Alex know exactly what we were looking for and asked that he use his best…read morejudgement and pick a few out for us to look at. He picked out four jeep wrangler 4Xe that met what we wanted and even had them charged for us to test drive. Alex was very knowledgeable and answered any questions we had or told us he didn't know but would find out for us. He was not pushy at all and encouraged us to take our time and talk about it with each other. We drove an hour to look at these cars. We traded in a vehicle and their trade in offer was STRONG. With Alex being wonderful, the offer for trade in being strong, and payment numbers being under where we wanted them, we decided to purchase switch Henkel. 6 days later, Alex text me to just check in and see if we needed anything. Alex is a top notch sales professional who I would recommend to anyone. The process was easy, best buying process and experience I've ever had. We will without a doubt return whenever we are looking for a new vehicle and have Alex sell us the car.

They told me the car I was going buy rides nice. Then I test drive it. The ac did not work and the…read morebrakes were grinding bad. I ask about getting those brakes done before I bought it. And they did not seem to care. I walk away. Never going back. I bought another vehicle down the road within an hour.

I've owned my vehicle from Freedom Motors for 3 years, and unfortunately my experience has turned…read morevery frustrating. The vehicle now has a coolant leak, and I've learned that the hoses were custom fabricated. I took it to my local KIA service center here in Lubbock, and they refused to work on it because of the non-standard parts. Because of this, my KIA warranty is essentially useless. When I contacted Freedom Motors for help, I was told my only option was to take it to a specialty mobility shop--over 6 hours away in Dallas. That is not a realistic solution for most people. After 3 years, I expected better support, especially for issues related to custom modifications they installed. Instead, I've been left with a vehicle that can't be serviced locally and no real help from the company. Buyers beware: if you don't live near one of their service centers, you may be on your own when problems come up--especially with custom parts.

Justin Rivera was very knowledgeable and professional throughout the whole sale. Highly…read morerecommend!! Scott McFadden

Services performed on my non-Kia car. It was quick efficient and reasonably priced my advisor. Tom…read moredid a great job of helping me.

Purchased a used car here, and the buyer's order (which was signed-they gave me a copy) expressly…read morestated that they would include a second key (which was missing). After 4 months with no answer, Alex called to inform me that their key guy can't cut a key for my car, and they would not cover any portion of key replacement. He's "really sorry" and "feels awful". Exploring legal options now.

I would like to start by saying that I rarely post reviews, as you normally expect good service,…read morebut my experience was above and beyond and I had the urge to share my story. After 10 years of driving a 2008 Camry that would not die (sold it with 215K miles on it), I decided to upgrade to a new 2019 Rav4 Hybrid due to the amazing fuel economy coupled with AWD. Out of 5 dealerships, Sunshine Toyota had the best price for the trim I wanted and so I decided to lock in and purchase the car. I explained that I received an excellent offer from a buyer on my Camry that was too good to be true so and that I would be selling it in a week. Later that week I found out that Toyota issued a safety recall for the Rav4 (minor issue with the back-up-camera) and that I could not pick it up until it was resolved. Justin Etheridge was my sales consultant and offered a free loaner vehicle (2019 model) if my Camry sold before the Rav4 safety issue was resolved and said I could use it for as long as it took. Well...after the back up camera issue was resolved, Toyota issued another minor safety recall for the automatic braking and put another stop-sale on the Rav4 until it was repaired. Fast forward almost 2.5 months later (slight delay due to a credit fraud alert on my report from a stolen wallet incident in February) and I was finally at the dealership to pick up my car. The entire paperwork process was very streamlined and efficient, yet they explained all the steps. As I upgraded from an 11 year old car, another associate took me out to the vehicle to explain all of the safety features (lane assist, active braking, radar cruise control....etc). I was in and out of the dealership in less than 2 hrs driving home in my new Rav4!!!. During the entire paperwork process I had numerous people come up to me and genuinely apologize for the long wait I had in acquiring the Rav4, but I was just appreciative of the free loaner. Later that afternoon I was at the gym and saw a commercial for Sunshine Toyota stating they are #1 in customer service in the area, and normally I am skeptical of those, however, after going through the experience I did, I can honestly say that Sunshine Toyota (and the sales associate Justin Etheridge) is indeed the best dealership I have ever dealt with!!!

Poor customer service. Simple repair request. Replace drivers side mirror cover. No repair made…read more Why wait to tell me after I'm in my car that you had to order the part, dismiss my request, and then tell me to "Have a nice day!" Last time. There's no sunshine here.

I bought a car from fog motors and it was a nice Patriot had a few issues like any used car that…read moreyou buy as is but Greg was happy to see that I got all the things that I need to fix was just a couple and went half and above and beyond what he had to do cuz we know when we ride her ass is once you leave it's over but Greg didn't leave me hanging like that and I thank God for him I will give him a high or ratings and I recommend anyone to shop with fog motors

Dont buy from here!!! I was sold a truck that needs a new engine. It was leaking oil and shakes…read moreviolently. It barely moves now!! He said it ran and drove great. That was a lie! The heat even stopped working on the way home! I told them this was all the money I had to my name and they took it anyways. He said he had no idea it had problems. Who owns a dealer and dosent inspect a vehicle before they buy and resell? I found out in 30 mins it was broken and you had no idea?? I spent all of my savings right before Christmas. When I told him I spent $1000 he offered me $200. What a joke. I had to spend $1000 in engine work just to get it to drive 5 miles home. Now I am $1000 negative in my account and left with a truck I can't even sell to get any money back. I called him the day I bought it and he said hed help to fix it and would pay half. I tried to calm him the day of ajd he dodged me so I had to take it home. I didnt jump online because I gave him a chance to be a man of his word. A week and $1000 of engine work later, I still have a broken vehicle. Now my family won't have Christmas and I will never recover financially. Karma is a real thing. How are you still in business? Don't fall for the nice smile and dance because he's a theif. Thank you for ruining my Christmas and taking all the money I worked so hard for. I will make it my life's mission that everyone knows this is how you do business. You could've bought it back or paid for the repairs. $200 is not even close to half of the $1000 I spent 2 days after I purchased it.

We had the best experience with Artia at Battle Creek Honda. She was professional, friendly and an…read moreexcellent listener. She listened to what we needed and wanted and got us the exact car we requested quickly and within the budget we presented to her. We did not feel pressured at all and it was such a positive experience. Artia was so understanding and helpful on follow up calls and kept us informed about everything along the way. She also made sure our insurance and registration transferred seamlessly. Highly recommend. You will not be disappointed

I recently was looking to purchase a Newer Truck. I was looking at Heritage Chevrolet but they did…read morenot have what I was looking for so I seen online that Battle Creek HONDA had several trucks from the west coast so they were clean. I was looking at a Chevy Silverado 2500 HD . They would not Haggle with the price at all. I would say the only person who was Nice was Arita ? I believe that was her name sorry if I spelled it wrong. I did not spend what a new one would cost but I would like to have felt good about being there and purchasing a vehicle. when I was leaving I had said to everyone have a good day and no reply? only from Arita