I went in hoping they could enable a feature in my compustar remote start system. I was worried that they wouldn't want to touch it since they hadn't installed it. Also, my truck is 7 years old and so is the compustar module. They put in a a lot of time getting it set right. Replaced the temperature sensor, reprogrammed it. It was a real struggle but they (I forgot to ask the guy's name, but he was the owner, pretty sure.) In the end I upgraded to a better model with two way communication but I didn't have to and I never felt pressured to do so. Also, I was a walk in and they worked on it right away! YMMV on that part, cuz I'm sure they're busy. I highly recommend car concepts and they'll absolutely get any window tinting, security or audio upgrade business I have in the future. read more

These guys did an amazing job on a 4 wheeler I'm taking to Mexico. Was super impressed with the quality of work and innovation they came up with to make this happen. Highly Impressed! read more

Front/rear parking sensor install and connect 3 wires: Red, Black, Yellow. $714.45. My front sensors did not work. They said my pre-purchased kit was cheap quality. A different installer found their mistake and fixed it, $204.16. The red wire from the parking sensor unit should have been connected to the hot brake-light wire, allowing the front sensors to activate. Instead, Car Concepts connected the red wire to the accessory (ACC) fuse, which is why my front sensors did not work. They said it's not their fault because they were given the wrong wiring instructions. They did not need instructions to remove both bumpers. Connecting 3 wires must be complicated for CC. Response from the owner of Car Concepts: This was your kit and we were clear about the amount of work we had to do, we also guarantee our labor for life unless you take it elsewhere for repair so you just voided that. Honestly, my instinct was not to do this job at all and we should have went with that. We were given no instructions on a kit you purchased and I can assure you it was more than three wires, considering it was eight sensors and we had to drop the bumper. You were rude and difficult to work with so thanks for the review.. take your business elsewhere. Reply to Owner of Car Concepts: One star removed for inappropriate response. I was rude??? Difficult to work with??? I dropped off car, returned for pickup, and returned to point out an issue. Your cameras are everywhere. Let the people see any proof of me being impolite. More than 3 wires??? There is a difference between connecting 3 wires and plugging in 8 sensors. 8 sensors were perfectly installed and correctly plugged into the sensor unit. However, only 3 colored wires came out of the sensor unit. The red wire was not properly connected. Simple mistake. Own it. Man up. No big deal, but you refused to accept any possibility of a mistake. You gave me no choice but to go elsewhere. Also, as I politely mentioned in your shop, "I'm ok, but many customers wouldn't be happy with the final bill being so much more than your initial quote." Almost exactly double the amount. Your quote was based on my particular accessory and vehicle. You never complained about anything up front. You could have said no. 3 other shops did. The receipt actually shows the initial quote vs final payment. Potential customers want someone who is willing to be held accountable and take ownership. You did not even check to see if everything was functioning before telling me my car was ready. Furthermore, you called and said my car was ready for pickup. I arrived and had to wait almost 45 minutes. read more

Quality and workmanship has hit rock bottom. Im talking a simple power cord that i had to bring back 2 times to fix properly. They did fix it but a huge inconvenience. BEWARE. They don't provide a refund on labor so for the most part your stuck with them. read more

Beyond 5 stars. Great service very good at what they do fit me in when I didn't have an appointment, the guy that did the service on My RV was very kind to show me what was wrong so that I have more knowledge about my rig and I really appreciate that. I definitely recommend Carr concepts to everyone. read more

The car was here for more than 8 hours. We were told the new alarm system would be ready at a certain time, but an hour later after arriving, It still not ready. I can only hope the $800 alarm system is better than the customer service experience. If you have all day to wait in the store, after it the promuse read more

After 6 months of trying to get our sound system working properly, Car Concepts did the job in 3 hours! Lindsey, Kolab and Paul collaborated in a most professional way! We are truly thankful they put our 6 month nightmare to rest! read more

Absolutely one of the best group of custom installers for vehicles they can install.just about anything in the vehicle. Overall amazing techs and amazing customer service I will be a return customer for all of my vehicles they truly are amazing at what they do. read more

zero 1 star to much I have never felt with a company that gives the run around clearly lies people I want my speaker Ike be lucky if I get it in 8 weeks first they said they sent it for wsrenty it worked less than 10 hours give me a replacement then it's we are waiting for parts to fix it do witch one is it well six no speaker to entertain myself and car concept does not care I'd even upgrade less grade give me my speaker I wanted them to put it in I will myself if I can get a speaker weird as I will get so no rating I would not advise anyone to go there not good business the pandemic is very little to do with it so don't go there read more

I had a stereo/Sirius XM/CD installed. No AM reception at all. They couldn't or wouldn't make it work. Just gave me a song and dance about how AM radio is going away and sent me on my way. Not happy with this outfit. read more

Post review, was my second time getting service this time for tint and they did not disappoint. Great pricing see Lindsey she was AWESOME!

By far the best and most reliable custom car audio dealers in Utah. Reasonably priced jobs. The only people that I would trust to customize my car. read more

My girlfriend's stereo went out in her VW and I immediately thought of Car Concepts. I like dealing with local places and Car Concepts is one of the best known car audio shops in Salt Lake City. I gave them a call and talked with a friendly employee named Alex who was awesome. Alex recommended a basic deck from Alpine in the $130 or so price range and said they could do same day install. Unfortunately when we went down that day to get the stereo installed they didn't have the dash kit we needed so we had to come back over a week later. It took a long time to get the dash kits in. When we went back to get the stereo installed Car Concepts did a good job, the new deck looked great, and the new iPod functionality was pretty sweet. Right from her iPod my girlfriend can connect to the deck and then control everything through the deck, making it easy to change tracks without taking her hands too far off the wheel. Alex and the other folks at Car Concepts were easy to work with and got the job done right. When it was all said and done we paid about what we'd pay anywhere else, Best Buy, Innovative Car Audio, etc., but ended up getting the deck for like $100 and the install was like $70 on top of that for parts and labor. Not bad overall for a great Alpine deck with iPod connectivity. read more

Excellent Service! I had a car stereo system installed a year and a half ago, and recently my speakers stopped working. I called and they got me in quickly. They looked over things and fixed a problem that wasn't their fault in the first place and didn't charge me for it. Will definitely be back for my future car stereo needs! read more

I have been working with car concepts through 2016 and I had them do an installation on my Mercedes s550 with a high end JL amp and a WS6 12" high output box with a huge dynamat job through the trunk I worked with Ryan Goeller as my main point of contact and I was treated great at first Probably a lot to do with the fact that I was referred by a client that spends a lot and has them work on a lot of cars. After I paid for the first job with dynamite listed on the order I looked through the trunk and noticed no dynamat so they brought out a small amount and put it in a couple spots and I drove it for a few weeks then let Ryan know I really need a better job at sound dampening and I brought it in and was charged 300 for that I accepted that and was satisfied with the sound. They made mistakes during installation and my rear left taillight was popped out slightly. Well due to rain and car washes my factory mercedes amp is destroyed and I took it back to them and was told water damage but that it did not come from the taillight then I was told the taillight was not there fault even though it was perfect before. I have pictures showing the issues and making it very clear. I have been reaching out to everyone in the store for help and answers when the last straw was Rick Goeller the owner told me he would have a resolution by today for me and when I called to speak to him I was told by him "I have not got to that I have your number I'll call you" then he hung up on me! I was shocked and I was just about to bring in my car to add a few items since I thought they were going to make it right and fix my sound system. I had also been referring friends and co workers and planned on taking my next car there and I am not a small spender once I trust a business. I will no longer recommend car concepts to anyone I know and I would stay far away unless you want an absolutely terrible experience the minute any issue arises. Very unprofessional Rick Goeller and this was a mistake that could of been fixed by you and you would of made so much more money on me and friends that you lost just by showing me respect as a paying customer and human being. The Cost for this amp is 1800 from Mercedes however they are online as low as 400 used and I was open to solutions and I just wanted to be treated with respect and courtesy and to have a company that I spend money with make an effort to provide a solution to help me. read more

I went to Car Concepts after Strong Volkswagen refused to help me fix a blown fuse. So I went to Car Concepts where I was greeted very warmly and promptly helped! They fixed the fuse within minutes and didn't charge me for it! They didn't turn me away and made me a happy customer! Special thanks to Robert! I believe Car Concepts is a trusted and ethical place to get your car repairs done. They took care of me and so they'll take care of you! read more

Not at all happy with Car Concepts. Incredibly poor service, they don't value your time or patronage as a customer and don't guarantee their work. After building a system that has not worked for more than a few hours, they now refuse to repair it when it stops working, In the past year, the system has worked for less than 2 days. And they won't repair it? Unbelievable. Look elsewhere for all of your car audio and video needs. read more

I have been using Car Concepts for years and they have always been the best game in town in my opinion, but for a price. The service at the shop is the best in town and they have the premium products that will blow your mind. At the same time they are not the guys to look down their nose at you because you are on a budget. They will work with you to get you the equipment at a good cost, and are straight up with what they will charge for an install separate from the equipment cost. Shawn is incredibly knowledgeable and useful in helping to spec out a car no matter what the make or your budget. Be aware that their custom installs are quite spendy (I just spent $950 of install on a $900 radar unit), but you will not find any higher quality with cleaner install in the valley or the west for that matter. read more

Crooks. The radar detector these guys sold me sells for $250 less everywhere else online. And they still charged over $100 more to install a power line from my Range Rover's mirror. This is after they quoted me one price, and then tried to raise it on me an additional $150! It would have been $400 over what you can get it for elsewhere! Additionally, when I went to pick it up, I realized my owners manual was missing. As the shop staff scurried to find it for me, the tech tells me "we are all high so I'm not sure what we did with it." I guess that explains why my door panel wasn't put on right, weather stripping fell off the next day and the two cap pieces to my mirror were forced on and broken, literally left dangling by the high installer. The audio job they did, 13" sub and amp, was equally as overpriced and poorly installed. These guys are the worst of the business and the very reason car audio shops have a bad reputation. read more

A car, hands free bluetooth system was sent to me as a gift. I called several local places to see about install. No one would do it because I didn't purchase product from their store. Called Car Concepts, Kaleb answered and had me come right in. The wait was short, everyone was honest and friendly and the price was completely fair. Super happy. I will return for more purchases and installs. read more

It got cold really fast this year. On the very first day of the cold snap I decided to start looking for a remote start. I called several other shops before calling Car Concepts and everyone seemed helpful on the phone. They all wanted to up sell me to an alarm package too however I don't need one. When I called Car Concepts they said they could get it done and do it within a couple hours. They were a bit higher priced but I told them the price I was quoted from another shop and they matched it. They did a great job and got it done when quoted. Bottom line is that I would recommend them to anyone. Also due to their willingness to match prices I would say that you should always do your homework. It'll likely save you some cash. The only thing I noticed that seemed a bit off was a shop that does window tints should have better tints on the store front windows. They had some old faded tints up that didn't look all that great. That's just a minor issue though in my mind. read more

They get the job done and it's done right for sure. I had them reset an ipod adapter in my one car and put a new one in my other car. Good price, seemed to be comparable to other places i've been. It was really really cold inside though so i waited about 2 hours for the work, which was a little on the long side seeing how the first one i got done elsewhere took 30 min, and froze while watching a movie in the back. In summation, they could move faster and turn on the heat. I would go back for other work as they are professional. read more

This company is horrible. They left my car out in the sun all day with its dashboard pulled apart, when there was an open inside bay available. After spending a whole day telling me they could install a stereo for $300, they then tell me at the end of the day that they can't install the stereo, but they can rewire my electrical system to be able to install the stereo-- for $900+!! I told them to "no" and to have my car ready for me by the end of the day. I walked 2 miles after work to get to their shop and found the car parked outside with the dashboard still opened up. When I raised hell, they quickly threw it back together in 10 minutes. It was filthy inside. I have had electrical problems with the car ever since. read more

I came into car concepts with a set appointment, for window tint, in which right when I walked in I was being assisted. Kalob Smith a representative at the front, welcomed me in asking if I was his 2:30 appointment, therefore we then discussed differences between tint, legal limits, along with different pricing options they offered (in which are very competitive). Once coming to my liking for tint, I handed my keys over to Kalob in order for his installer, Mike Banta, to begin the process. I did decide to wait, in which they have offered a very nice & comfortably waiting area. Dimmed lighting, along with comfortable captain chairs... & a tv. Almost hard not to fall asleep! Throughout the waiting process, which took 3 hours, did not feel terribly long. With their comfortable amenities it was a pleasing buying experience. Kalob gave me a very well insight of what I was investing in, such as saving $$ due to reduced time of A/C, along with increased privacy in which decreased the amount of sun rays entering the windows. He is very well knowledge, along with Mike the installer himself. Coming to receiving my vehicle upon completion, Mike did advise me that it took longer than expected due to a scratch he found on the driver side tint. Because of that, he did go the extra mile of removing the tint & applying a new one. He then performed a quality check, once again, over his work to ensure no flaws. I was very happy with this buying experience, knowing that they are also backed with a lifetime warranty gives me peace of mind. From setting up the appointment, to the very end it has been a very easy and respectful buying process. COVID restrictions were taken action between their workers as well. They kept their mask on, their distance along with ensuring PPE supplies were accessible. read more

This company is the absolute worst and I wish I could give them zero stars-- I paid for an automatic starter and they botched the job and I gave them 4 times to fix it. After failing on the 4th attempt they managed to burn out my door actuator and offered to fix it using a used ebay part for which I refused. When I asked them to have Toyota fix it, they agreed and promised to pay for it in full, but when I called for payment details the next day, the owner said "you aren't going to like what I have to tell you, but I Googled it and truck parts break, so we aren't going to fix it." Really?! They have cost me over $1000 and have not returned payment for the system they removed or the part they broke. I now have to take them to small claims court to recoup what they stole and broke. Save yourself the hassle and go to the dealership. read more

Very disappointed in the over all experience with Car Concepts. The after marked fog and headlights I brought to them were not installed properly. Half of the functions did not work because they didn't run the needed wire from the lights to the fuse box and battery. The part was not returned to me when I first picked up my truck and when I came back they wanted to charge me more to install it. The fact that they didn't install the part and didn't return it to me makes me think they tried to hide it. The next day when I want to get to get it fixed , they did it, but the customer service from the morning before was totally gone. I will not be giving them any more of my business and do not recommend to others. read more

They did an excellent job with the audio system & cameras in my car. Their customer service and support were excellent.

Went there to just check out prices. Ended up with a all new system plan. After working out the details I ended up with all new component speakers, custom built boxes with an emblem that was lit with led's, as well as an amp. I didn't want to go with a head unit because I liked mine and all the features that were integrated into it and the car. $4500 and about a week or more later I get my car back........... First there was feed back playing through the system, which they say they can't do anything about because my factory deck can't handle the new system, (even with high quality loc's.) Also the emblem we discussed had no led's and instead of one liked asked there were two, (one of which looked jacked up.) Oh and one door speaker not even working. After a day of dealing with the feedback I break down and conceded to get a different head unit. With a guarantee of not losing functions with my steering wheel controls and better sound. Soooooooo another install now over $5100 and days later I get my car back again steering wheel controls gone and they had messed up the USB install, (bad communication from sales guy Max), and they broke a door for a cubby in my dash wich they tried to blame on being already broken. It was but in a different way. After a pretty heated talk with Max we come up with a "solution". They will fix the USB, fix the cubby door and remove the one emblem I didn't want and get the other one to light up with color led's that can be changed and works off a remote. We schedule it a bit out due to them being busy during Xmas and new years, and wanting to "do it right". They ask me to drop it off on a Thursday. I dropped it off a bit after 11am and don't get it back, not done, until the following Wednesday. USB fixed, door not fixed and I still have two emblems and they light up... one color and I have to go to my rear hatch door lift my spare tire cover and turn them on and off manually. As of this post no word on my cubby door. Now for the positives. My system sounds great. Max was really nice. My car didn't explode when I started it. I would suggest going somewhere else for your car stereo dreams. read more

Absolute worst experience ever. They treated us terrible and caused damage to the car. Now they continue to put us off and have hung up the phone several times. Zero customer service and professionalism. read more

I had a good experience. They got me the right head unit and did a great job of hooking it all up with my speakers and sub. They did a better job than other places in they valley I have had work done. I've also found their staff to be helpful and fairly prompt to offer to help. The one thing I would say is that the installs there take a long time. I would not suggest waiting there. Have someone follow you and have them call you when it's ready. If you don't mind a little extra time without your vehicle the installers here will do better than most with your stereo equipment. read more

These guys are proof there is no accreditation process in becoming an installer. They are rude, unprofessional and under-trained, and you get all of this awesomeness at an overly expensive price. Oh but wait, there's more... Not only are they I'll-mannered and overpriced, what they install doesn't work! Triple threat guys. The price they quote and what they charge is off by at least 50%, and they won't return calls, or give you an appointment when their installation fails... And it will. Avoid these bozos like the plague to society they have continually prove themselves to be. One final thing... the waiting room makes you wish you were in Hell, because it has to be better then that. R-rated movies playing?!? Seriously? What a disaster. read more

I have been to car concepts before and had a good experience, but today's events changed all that! Not only was my car there from 9:45 to 5:20pm but the manager was rude and very obstinate when questioned! Also seems like they charge you what they find convenient! I will not utilize their services again. read more

I had a very good experience with Car Concepts. I drive a Subaru Outback which notoriously does not have an aux input for iPods or whatever electronic music device you use. I did loads of research on how to correct this before coming in to Car Concepts. I went in with a problem and they suggested a solution that would pipe the signal through the radio. I was skeptical but they assured me it would work out well and I went with their solution. I wasn't expecting anything fancy but they did a very professional job with the install and made it very clean and convenient to access the aux and iPod/iPhone cables that came with the kit. At very least I can recommend the quality installation process and the knowledge of the staff. If you have car audio needs, they are worth scoping out. read more

Horrible experience working with some jackass named Derek. He was arrogant and seemed to not care about what I wanted but was more interested in just running the bill up. More than half of things he suggested I didn't need nor want. I checked prices online for the items and found out he quoted me WAY TO HIGH. Thank god for Nick and Max, when I came back in to complain they took amazing care of me. I now have an amazing sound system that was a reasonable price! read more

I took my car to Car Concepts about 2 weeks ago to get my aftermarket stereo installed. When i left there store after it was installed i noticed my car was running different. It was taking a second to get power. Yeah i should've went back to Car Concepts but i didn't. Later that night,long story short, it wouldn't drive at all, only reversed. Come to find out, it was the transmission. I did some research and it could be related to the install. I talked to the manager and of course he said there is no possible way related. They should research. Lucky they're not getting sued. read more

After being told they wouldn't honour their work, I waited an hour and past my appointment and then ultimately left since I had other things I needed to do... Again, worst customer experience ever, they don't value your time. I will be going elsewhere out of principle alone. I will never send business to this establishment again. read more

We called on the Saturday before New Years and asked about getting remote starters for both of our vehicles. Lucky for us they were able to get both of our cars done that day. Installation looks great and we no longer have to sit in the cold as our cars warm up. Another bonus of this location is that it is only two blocks from the TRAX, so we spent a few hours up at City Creek and the Gateway. read more

Ryan from Car Concepts gave us the most amazing personalized customer service that we have ever received! He worked me into his busy schedule the same day I called to fix our car entertainment system because we were leaving on a trip. He used his connections to get the right parts and service quickly and conveniently and took the time to get to know me and my family's needs. So grateful that there are still great people in the world, and that take great care of their customers! read more

I had my car DVD not working right and they took care of it right away. JD you rock!!! Thanks

I have been going to car concepts since I was 16 years old, they were the only shop that would take the time to teach me how things worked and explain them even though I didn't have a lot of money to spend at the time. I have had custom audio equipment installed in over 15 vehicles from them and loved every single minute of it! Kalob and Nick are a set of twins that run the sales counter, they're very helpful and will definitely make you laugh! Paul Faddis is the technician that works on almost all of my vehicles. If there is ever a piece of faulty equipment or strange issue he is more than happy to look at it and tell me what exactly is wrong, I love the fact that they offer a lifetime warranty on any installation when you buy the product from them. One of the best parts about shopping here is that it is owned by a local family with years and years of experience in the industry. You're not paying to fund some CEOs Lamborghini, you're paying for kids to go to school and live a good life! I will not take any of my cars elsewhere! read more

See all