Tom has recently helped me find the Perfect car for my wife and I. We were referred to him by a dear friend who I've always trusted with for advice on big decisions such as these. Needless to say he came through with the referral to Car Concierge Plus. The experience couldn't have gone better. Initially I was impressed with Tom's professionalism and knowledge of the car industry. Regardless of what you think you know about auto sales, their are always hidden pitfalls which are hard to avoid. With Tom's assistance, we avoided all the nonsense, got a deal better than I imagined and features included in our vehicle we didn't even expect! He also helped move my trade-in seamlessly. I have already referred his services to friends and family which i would only do for something I know will help them. read more

Tom Paolella's Car Concierge was a huge help to us and worth every cent. He helped us source a great used car for our son at a terrific price and then helped my husband and I locate a new car, also at an excellent price. It wasn't easy to find exactly what we wanted, but Tom located the car quickly and efficiently and negotiated a great deal. We would not hesitate to use Tom again. Excellent service and an excellent value. read more

Tom was great in finding me a car He took a lot of stress out of buying a car . Really recommend him

A friend suggested that I use Tom to assist me in negotiating a deal for a preowned car. I had never considered using a service like this. Tom helped me with the whole process long distance via conference calls. He knows the car business inside out and knew exactly the right questions to ask the dealer regarding the new car, my trade-in and the financing. His expertise and advice ensured I felt confident that I made a fair deal. Employing his services was absolutely the right decision. I highly recommend him to anyone in the market for new wheels. He will save you money and aggravation, which is well worth his fee, which is more than fair. I wouldn't hesitate to call on him again! read more

I'm generally a Yelp leech, not a reviewer, but I had to leave this because I'm excited about recommending Car Concierge Plus. Tom didn't actually wind up buying my car for me ... what he did do was get back to me quickly after researching the deal I found myself (new Kia). Although his reply was that I found myself a great deal and should grab it, he was generous with his time in answering a few questions I had ... no charge, just as stated on his website for this outcome. Judging by our overall discussion, I have no doubt that he is a powerful advocate for his customers, and has a thorough understanding of and contacts within the dealership industry. I'll be going to him directly for my next new car purchase. read more

I hate car shopping. But with 4 kids I outgrew my car. Faced with buying a new car I promptly called Tom. Not only did I get the car I wanted at a great price I also got top value for my trade in; even with a bad carfax we weren't aware of. Last minute the dealership wanted me to pay $400 for the remote start "they didn't know" the car came with. I offer 200, tom intervened upon my behalf so that I paid nothing extra. read more

Tom has the full skillset needed to assist someone with a vehicle purchase. From having a breadth of knowledge on most makes and models to the savvy necessary to interface with dealerships on your behalf, he's a good resource for virtually anything. As someone who's car-savvy in the technical realm and does virtually all of his own maintenance, getting assistance for something automobile-related is unusual for me. But when my girlfriend's SUV was totaled (she was fine, thankfully) we needed to acquire a new vehicle sooner rather than later. Tom's patience and thoroughness through the whole process was quite welcome, as well as the ability to speak candidly with him. Aside from the usual perks he's known for (interfacing w/ dealerships so you don't have to, haggling on your behalf, searching for deals, etc.), it was also good to have him around as a quick reference to also know what was and wasn't a reasonable price for a feature/warranty/etc. It saved us a good bit of time vs. having to look up typical prices and comparing the details. That alone was worth it in my opinion, and it's ridiculous to think of the large amount of time he put in relative to his fee. Above all else, Tom's willingness to accommodate his customers is top-notch. He was still helping me out for the week he had to travel to Europe halfway through my "case", as it were. It's refreshing to have someone working for you whose sole interest is in making sure you're satisfied in a business where talk is cheap. read more

the owner couldn't have been nicer and more helpful over the phone. He gave me some good advice about what to expect and his take on the reputation of the model I was interested in. He didn't know me but seemed more than happy to take a couple minutes out of his day. That means a lot to me and I would definitely use them in the future. read more

This review is long overdue. When you have "tell the world how awesome Tom from Car Concierge is" on your to do list, you know it is worth the time and effort. During an absolutely insane time of year, I found myself needing assistance for a family member in need. The family member was unable to accomplish the task of finding a car independently and needed honest and sincere guidance to assist with an unexpected accident and with limited funds. This situation could have easily led my family member to be taken advantage of, but we found Tom. There are no words for this man and his business. I did not think that integrity, kindness, intelligence and a solid moral compass existed all in one package, but Tom proved me wrong. Not only did he move into immediate action to find my family member a car, he took the time to carefully explain and guide him every step of the way. While he is a solid business man who is excellent at his craft, you can see even more so, he is a good human being. I would recommend anyone and everyone to use Tom. When you can find someone you can truly trust, it is a rare thing that you do not want to lose. We cannot thank him enough for helping our family. read more

This was my second lease through Tom. Three years ago, I stumbled upon his services through a mutual friend. He was so pleasant and friendly and got me a SWEET deal on an Acura MDX. My lease expired last week and there was no way I was doing this without him again! Tom managed to get me another amazing deal on a Volvo XC90. I hadn't even considered a Volvo when trying to figure out what car I'd like next, but he suggested a few different brands, set up a couple of test drives and I was hooked. Tom asks all the right questions and is like a fun little matchmaker without being pushy. He listens to his clients and works FOR them, not for a dealership or a brand. He knew which cars I'd like, which to avoid and worked his magic with his network of dealerships. If you are in the market for a new or used car whether it be to lease or purchase, make sure you call Tom at Car Concierge Plus - you will NOT be disappointed. He's the best! read more

I've now used Tom's services twice in one month. I purchased a car for myself and then used him.again when my sister needed a new car. Anyone who wants to avoid the hassle of car shopping and negotiating should consider Car Concierge. He is very knowledgeable and takes the time to listen to what you need and want. I highly recommend. See my testimonials on his Facebook page. read more

It would be an understatement to say that I do not know a lot about cars. And as a first-time car buyer, I was very intimidated by the thought of walking into a dealership to even test drive a vehicle, let alone negotiate pricing. My sister and father referred me to Tom Paolella after finding him through a Google search and being very satisfied with their experiences. From the moment I spoke with him on the phone, I felt like Tom was part of the family. He is extremely knowledgeable about the auto industry and never made me feel like I was wasting his time, even with my most mundane questions about safety features and interior fabrics. He really listened to my priorities and made excellent suggestions based on my budget. It's almost like he knew which cars I would like based on my personality. Seriously. His intuition is spot on. Tom also put my trepidations about local auto dealerships to rest. He arranged all of my test-drive appointments, researched inventory for the vehicles I was interested in, and negotiated all pricing. All I had to do was show up for the appointment and to ultimately sign my contract. Conversely, Tom regularly checked in with me to gauge my thought process and to ensure that I felt comfortable. I appreciated that he included me in the decision-making and valued my opinions. I would like to point out that I live in HAWAII, so our time difference is 5-6 hours, depending on Daylight Savings Time. This never prevented Tom from responding to me or contacting local dealers in a timely manner. I even received emails from him while he was out of the country for business. I cannot say enough about how much I benefited from working with Tom. And for someone who is a conservative spender, I have zero buyer's remorse about my car purchase. I love my new car! Though I hope to not have to buy another one for 10 years or so, I will be sure to contact Tom when that time comes. read more

When my girlfriend and I started looking for a car, we did our research, but we still had a LOT of questions. Should we lease or buy used? Which dealerships were trustworthy? Should we hold out for a used car still under warranty? What about the CPO stamp? How could we tell a gamble from a safe bet? We didn't want to make this big purchase without feeling certain about what to look for and what we ought to be paying for it. After talking with Tom for five minutes, I felt more informed and ready to buy a car than I'd felt in months. He had all the knowledge of an experienced car salesman, only he was on our side! He was also encouraging, polite, and very clear. The next day he sent us a list of great deals, including a handful of cars we loved but hadn't even considered, and he kept sending new lists as we got a better sense of what we wanted. He vetted dealerships, pointed out red flags we wouldn't have known to look for, and set up the test drives for our two top choices. The day of the test drives, he was on the phone with us literally from dawn till dusk--he even found us a place to stop for lunch! Having Tom in our camp gave us the information we needed to make the right decision without any nagging doubts. We ended up with a great deal and a great car. Thank you so much, Tom!!! read more

Tom is an incredible advocate and negotiator. He listened to us, gave some suggestions and came back with a list of available vehicles matching our needs. When we settled on a few, (we were firm on a certified pre-owned vehicle) he arranged dealer test drives and the dealer reps were happy to treat us as their own customers (a testament to Tom) and devoted the time needed. After we settled on a vehicle, Tom laid the ground work with the dealer and, when the dealer started acting like a typical dealer (changing the terms, refusing to clean up some dings, trying to sell us undercoating, etc...) Tom stepped right in, called the owner of the dealership and got everyone straightened out. The vehicle is exactly what we wanted at a great price. What can we say. Expectations exceeded. Recommending to family and friends. Thank you. read more

Buying a car can be a major expense and a major pain. I'm a terrible negotiator and I hate the back and forth. Tom was able to handle all of the negotiation and got me in the car I wanted and the price I wanted. I talked to Tom on Tuesday, he was making calls by Wednesday and I had a new car in my Garage by 2:00 Friday. Total time at the dealer was 90 minutes and half of that was going through the tech options. Tom was also knowledgable about what I wanted and had multiple options for me when we weren't sure negotiations were in our favor. Definitely worth it! read more

Tom was terrific to work with and offered incredibly helpful guidance. If you are looking for a knowledgeable individual to work with when purchasing your next car, definitely give Tom a call! read more

I had originally considered Tom's services due to COVID-19 restrictions. I needed a preowned car for my daughter when she goes to college and wanted to present as a birthday/graduation gift. I knew his broad knowledge of vehicles and enhanced search capabilities would be especially useful now. However, after this experience, I'll use Tom again regardless of the environment. Tom's service, friendliness, and patience is extraordinary. He also moves very quickly. My daughter had her "dream car" and while not expensive it had some specific requirements that made it about as rare as a unicorn. As parents we had our own list of requirements around age and safety. Tom quickly located the exact vehicle and was able to secure it before it disappeared. He was also able to lock in a 15% discount off the initial published price. We went from introductions to a delivered vehicle in less than 10 days and I'm confident I couldn't have gotten a better vehicle at a better price. So worth the fee. read more

Tom was friendly, professional and extremely knowledgeable right from the gate. There were initial hiccups at the dealership that I test drove at that frustrated me a bit, but after test driving I was certain with the car I wanted. Tom provided me with a number I was comfortable with and I returned a few days later to the same dealership to sign the paperwork. After some initial confusion regarding the payment (and whether or not I was rolling remaining payments in), I was able to negotiate into an upgraded model for only $3 more a month than the base model I was quoted from Tom. I was happy! You are still sitting at the dealership for 2+ hours signing paperwork as well as negotiating any remaining payments etc so you're not saving much time if that's important to you. Getting some guidance and insight from Tom was extremely worthwhile, but I expected more in terms of negotiation and support in the final stages of the process in relation to what you are paying for the concierge service. read more

I was looking for a Lexus RX350 and was getting a bit frustrated that I couldn't find what I considered a good leasing deal. At every dealership, I was told that they wanted to move cars and I would get a great deal. Nonsense! After visiting 3 Lexus dealerships in the area and getting nowhere, my son-in-law, who had used Car Concierge Plus about a year ago to get a Honda Accord, suggested I speak with Tom. To be honest, I was a bit skeptical but after speaking with Tom I felt more comfortable and decided to use his service. After a short time, he called and advised that he had found the car that I was looking for, with additional options, and at a better price than I had gotten when I visited the dealerships. I can't thank him enough and what impressed me the most was his availability throughout the whole process. No voice mails, no waiting for callbacks; he was always available. If you are in the market to buy or lease a car, take my advice, avoid the frustration, the headaches and let Tom do his thing. Thanks again Tom! read more

I was referred to Tom by my daughter who was aware of the services he offers. I wasn't sure how this would work but decided to give it a try. I would like to express my thanks for the easy, stress-free and pleasant way of purchasing a new car. Tom did all the footwork, all the haggling, all the negotiations and most of the paperwork. He was available by phone, text or email whenever I had a question and responded quickly. He guided me through every step from the make and model of the car to the color and accessories and even financing. The whole process took a week from start to finish. I picked up my car from the dealer without a flaw. He said I should be there for about an hour and a half and sure enough I was driving home and hour and a half later in my new 2015 Honda CR-V EX. I would certainly recommend Car Concierge Plus to anyone who's looking for a new vehicle. Thank you Tom! read more

I couldn't be happier with my new SUV and Tom was amazing throughout the process! I am confident that I got an amazing deal, especially when the sales manager at the dealership said "This guy knows his stuff. You're getting a great price." He was always available to answer my questions even while I was signing the paperwork when I picked up my car. This service is well worth it and completely took the hassle out of negotiating and dealing with sales people. I would highly recommend him to anyone looking to lease, buy or find a CPO vehicle. read more

This was my second time in 9 years getting a car. The first time was a cake walk because the dealer was a family friend and it was a starter car for me. This time was a whole new ballgame because I was entering into the premium luxury world and with my busy schedule, I couldn't add this onto my plate. A co-worker suggested Tom and I did a little research to see that a service like this does exist and why. Tom was worth every cent! He scheduled all the test drives, he answered all my questions immediately and was patient. Once I picked the model and all the bells and whistles then that was when Tom's magic really started. He not only negotiated my lease, but also the negotiation of the sale of my old car. Throughout the whole process, I always felt like Tom was on my side and looking out for my best interest, especially during the hiccups. I got my new car yesterday and I couldn't be happier with this seamless process. I've been telling everyone about my "car guy" and I always get the same response, "that is a brilliant idea and I will keep him in mind the next time I have to get a new car". Thank you Tom! read more

If you're reading this review, you're wondering if CCP is worth it. It absolutely is. Tom has helped me with purchasing my last two vehicles, and I'll never buy another car without him. Know nothing about cars (like me) and need someone to hold your hand through the entire process? Tom is your guy. Total gear head looking for something super specific? Tom is your guy. Just want to get the best price possible on your next car? Tom is your guy. He works absolute magic -- the deal he got on my new Subaru was fantastic, and he even went the extra mile to locate the hard-to-find color combination I wanted so that I wouldn't have to settle for second choice. Tom knows cars, knows how dealerships work, and knows how to manage the system in YOUR favor, not the dealer's. I felt so confident throughout the whole process knowing Tom was in my corner, and he earned that confidence and trust with his kindness, communication, and expertise. I cannot recommend CCP highly enough! read more

My wife and I found the exact truck that we wanted to lease, but it was located in Ohio and we live in NJ. We weren't able to go to the dealership obviously, and wouldn't have wanted to even if it was local, but I was a bit uneasy about leasing a car over the phone. I had happened to see an article about car concierge services online and decided to look into it. I found Tom on the internet and checked here on yelp to see what people had to say. I saw only positive reviews and decided to give him a shot. He was very professional and quite easy to talk with. He explained what his process was and what he would be able to do for us. It was money well spent. Neither my wife nor I had to talk to the dealership until the very end to arrange the down payment and confirm that all the paperwork had been received, although Tom was thorough enough to check that also. Tom also followed through with updates on the shipping date, as well as on the day the truck was actually delivered. During the process, he did not ask for any of our financial information which was nice. He provided the financial material that we needed to fill out and a contact to send it directly to at the dealership. He was always reachable, and if he missed a call, he called back that same day. I peppered him with questions throughout the process and he was always available and helpful in answering them. Best of all, he was able to negotiate a really great deal on the price of the vehicle. I know I couldn't have done better. I highly recommend his service. When the time comes for our next vehicle I will definitely use him again. read more