A warning light came on my sons 2020 Ford Escape. I made an appointment and dropped the car off in…read morethe late morning. My service writer Joe was extremely helpful. The car had to stay for diagnostic and repair. Joe arranged a ride home for me. Joe contacted me in the afternoon and told me the vehicle would not be ready till the next day. On the following day Lori called and said the vehicle was ready. She said that she could have the car dropped off at my home About an hour later the car was dropped off. Because I had the extended warranty there was no charge. Over the twenty years I have lived in this area I probably purchased a dozen or so vehicles from Tom's Ford and would go anywhere else for my automotive need. Thank you to everyone at Tom's Ford. Keep up the good work

Awesome humans great experience . This is a company that is focused on customer experienceread more

My first experience with DCH Freehold Toyota was an exceptional experience. When I arrived to a…read morelot, I was able to walk the lot freely, inspecting the lot. I had an appointment to see a used car in their inventory. I arrived 15 minutes early, when I walked through the doors I was greeted and shown to my sales advisor that will be taking care of me. I mentioned the vehicle, I was interested in seeing the sales associate got the keys and a dealer plate and we went for a test drive. The vehicle drove exceptional. We sat back down at the desk and started talking Numbers. They were great and very straightforward we agreed on a number and got the paperwork going. Michael the sales associate was extremely professional, courteous, knowledgeable, and firm in certain aspects of the negotiation which I appreciate. I then turned to the finance department and the finance advisor Tommy, helped me submit my credit application and came back with an approval we closed the deal. Meanwhile, my vehicle was getting detailed and was ready for me five minutes after I signed all the paperwork. This dealership is one I would recommend 1 million times over to anyone looking to buy a New or Used vehicle of any make. These guys provided the best experience possible. I cannot thank you guys enough you have gained a forever loyal customer.

Nigel and Tommy were amazing. This was my first Toyota, (I'm a Ford girl from way back). This…read morebuying experience was seamless and quick. I love my 2022 Avalon so much, no regrets.

Scammers. WA told that they will give us a price lower than the dealer was offering, but we had to…read morepay 2000 more with them. Tricked us into leasing the car. They disappeared for a week and purchased a car without contacting us. Wrong color, and everything. Then disappeared again handing us a car we did not want. Don't come to them. Go to a dealer.

The absolute BEST EVER!!!!! They gave my Range Rover the best ever cleaning. The staff was…read moreincredible... they went above and beyond!!!! Will be returning - Brooks Nader

I have now utilized Car Concierge Plus for two cars and am elated with the quality of service…read morereceived. My first time using Car Concierge Plus was during Covid and I was in the market for an EV. I'm sure you can recall what the dealership experience was like during that time. Insane markups and lack of inventory made car shopping a nightmare. I reached out to to Tom and he went through a list of my needs and wants, helped me to narrow down some choices, and went to work. In no time Tom had located the exact car I wanted, arranged for a test drive, and once I gave him the green light, arranged for the car and all paperwork to be ready for me at the dealership. I was in and out with my new car in a fraction of time it would have normally taken and without any of the stress and aggravation of handling these things on my own. This alone makes his service worth it, but I ended up spending quite a bit less than any other dealer I talked to prior to hiring Tom. I recently used Car Concierge Plus to find a used Wrangler for my daughter. Tom was very patient as I pivoted a couple times on what year and trim I was looking for. Once we zeroed in on a short wheel base TJ, Tom sent me several choices and explained the pros and cons of each one. We eventually found a low mileage example in amazing condition. Again, super smooth transaction with Tom there to see me through it. My family currently has a lease that goes back in a little over a year and I'll absolutely be reaching out to Tom again to use his service.

They sent me information but they wanted $700 upfront and it felt a bit fraudulent to me so I just…read moredecided to go ahead with another service

Exceptional team and quality work. Constant communication throughout the service timeframe.read more

do not use this place, they are not good people. charged me for engine mounts after an oil change…read more 6 months later i drop off for an oil change, i leave and all my headlights and blinkers dont work. they refused any blame and didnt take any accountability. on top of that they tried to sell me engine mounts again for another 2300 dollars. i told him you already charged me for that last time, he says they are shot and i dont see it in the system??? what? 2 oil changes, 1st one cost 2300 for work that either wasnt done or was done terribly. 2nd oil change(200 dollars mind you) destroyed my whole electrical system and than played dumb. i also asked what happened to his prior workers who sold me the engine mount. he said they got fired for stealing 12 grand from him. seems like a theme at this place, just screwing people over left and right and not doing the right thing ever. take your car anywhere else. their prices are outrageous, their work is horrific and they lie/have 0 accountability. UPDATE: to respond to the comment below. I would never let this place touch my car ever again. the engine mounts they put in the car 6 months ago are dead already, how is that possible? he refuses to refund after trying to resell me new mounts again. much better places locally.

I only have good things to say about my experience at Circle Subaru. Gianni and Travis are the…read morebest in the business. I'm so happy with my Ascent!!!

Over the past year, I have experienced several instances in which the invoice presented to me for…read moreservices performed contained errors (always in Circle Subaru's favor). Most recently, I recently received a promotional coupon from Circle Subaru for an oil change and tire rotation for $89.95. When I brought my car in for service, the estimate that I was given for this work was significantly higher. After speaking with the service representative, I discovered that the invoicing system does not honor the promotional coupon and that an additional shop charge was added. The coupon does not state that shop charges are additive (a violation of Truth-In-Advertising laws). On another occasion, I purchased two new tires and was presented with an invoice for four tires. I reached out to the GM. He did not offer an apology. Instead, he told me that I should have engaged a manager to correct their errors. This is not my definition of "exceptional customer service." I recommend that you only use Circle Subaru's service department if you want the aggravation of inspecting their invoices and correcting their billing errors on every visit.

I brought my vehicle in because it was leaking transmission fluid from the pan and was struggling…read moreto shift into Drive. They quoted me six days out but then suddenly called back 30 minutes later saying they could see it "right now." An hour later, they called and told me the transmission had "catastrophic internal failure" and could not be fixed. No codes, no other details. They insisted on this multiple times, clearly using fear to sell me a repair I didn't need. The only option they gave me was a new transmission for $3,500 - $4,000. When I was hesitant (on a 7-month-old transmission), the conversation was basically over. I paid the $90 diagnostic fee and declined the "repair." The staff's attitude immediately turned hostile. They aggressively told me to get my car out of their packed parking lot, fully aware it was in an unsafe condition to drive. I had to back it onto the street, where I ended up fixing it myself. I dropped the pan, replaced the leaking gasket, and refilled the fluid. The "catastrophic failure" turned out to be just low fluid pressure from the leak. After running it on jack stands to get the fluid circulating, the car engaged Drive and now shifts perfectly. Total cost for my repair: $60 and a weekend of my time. This shop is either grossly incompetent, completely apathetic, or actively predatory. Based on my experience, it's a combination of all three. They took my $90 for a "diagnostic" just to lie to my face. Do not trust them.

nicest tech I've ever experienced, very honest with pricing, made my truck run better than it did…read morenew. definitely would recommend over any dealer

I'm one of those people that say "I usually don't do this". Reviews that is, But I feel compelled…read moreto do so because I had such a great experience with Greg at JIA auto sales. I kind of expected a good experience because my Mechanic, who is one of the only mechanics in my life as a 57-year-old man that I have ever 1000% trusted suggested this place. He didn't even tell me that he knew the guy he just said, "try this place. He has great cars. He backs up his work and I know you'll like him." Let me tell you he was right on. I was looking for a first car for my Son. I took My trusted mechanics advice, and I went to JIA. I'm a veteran bartender for over 40 years and I think I can read people really well and from the handshake, I just liked the guy. Sometimes people love what they do and that passion comes through. It is evident when you speak to Him. I've been swindled a couple of times and both by dealerships so I was very wary this time. I bought the car in January and waited to post to see if there were any issues. There was ONE! The cd player did not work. Now, this is a cd player! Of course no one checked because no one uses Cd's, but my kid is a musician and an old soul and has 500 of my old CD's. When I relayed that to Greg- the guy found a cd player on line and INSTALLED it for my kid. Do yourself a favor if you are done with shady people and shitty business practices. If you want to buy a used car that you KNOW is reliable and backed up by just a decent man who is an extremely talented mechanic- go to JIA.

Great experience. Would not hesitate to buy a car from here again. Bought out of state and my…read moremechanic was impressed with what he saw.. passed inspections with no issues..they made buying from out of state easy and will definitely look here first next time.