Buying a new car can feel overwhelming -- the hidden fees, the fine print, and the fear of making…read morethe wrong decision. That's exactly why I went to Mercedes‑Benz of Laguna Niguel, and I'm so glad I did. I was recommended to Tony Valle, and I truly couldn't be more grateful. Tony didn't just listen to what I wanted -- he guided me with professionalism, patience, and honesty. He showed me different vehicle options, explained pricing and fees clearly, and walked me through all the little details most of us dread dealing with. I felt comfortable, understood, and most importantly, I felt safe trusting him. That trust paid off: I drove off the lot with the car of my dreams and a huge sense of confidence in my decision. I also met the manager, Andres, who was incredibly respectful and reassuring. He made it clear that if I ever needed anything, he'd be there to help. And even the finance officer, Serg, made the final steps enjoyable -- he was helpful, funny, and made sure I got the best financial option available. On top of all that, the dealership itself is amazing. From service to the complimentary car wash to the accessories shop and work stations. The he amenities make the whole experience feel elevated. If you're looking for a Mercedes and don't know where to start -- or you know exactly what you want but aren't sure how to get it -- come here. Ask for Tony and Andres. You'll be taken care of.

Absolutely terrible service experience at Mercedes-Benz of Laguna Niguel…read more I brought my AMG GT 63 in on Friday for an intermittent lumbar/multicontour seat issue where the lumbar support continuously inflates and deflates on its own even with the kinetics function turned OFF. I specifically asked multiple times for actual diagnostic testing to be performed. Instead, the car sat there from Friday through Tuesday mostly sitting outside on their lot with little communication and repeated comments that the vehicle was "fine" or "operating as designed." Service advisor Trent kept focusing on test driving the car instead of properly diagnosing the seat/module system as requested. This is not a vehicle I want unnecessarily driven around by multiple employees, especially when the entire point of the visit was to perform diagnostics. It is also frustrating leaving an AMG GT 63 sitting outside for days while barely being looked at. After nearly five days of wasted time, I picked up the vehicle and within minutes of driving, the exact same lumbar issue immediately happened again exactly as I described from the beginning. The lack of urgency, communication, and technical understanding was unacceptable for a Mercedes dealership. I will be taking the vehicle to another Mercedes dealership going forward.

I had such a great experience working with Samantha at Kia. From the moment I walked in, she made…read moreeverything feel easy and stress-free. She's incredibly knowledgeable, patient, and genuinely cares about helping you find the right car--not just making a sale. Samantha took the time to answer all my questions, walked me through every detail, and made sure I felt confident in my decision. No pressure, no gimmicks--just honest, helpful guidance the entire way through. If you're looking for someone who is professional, responsive, and truly has your best interest in mind, I highly recommend asking for Samantha. She made what can be a stressful process actually enjoyable.

Purchased a 2025 Kia Carnival Hybrid here and had a disappointing experience after the sale…read more We were only given the first page of warranty/service contracts to sign, without full terms and conditions. That felt misleading. We also later found out some services couldn't be used at other local dealerships, which was never explained by Peter Choe. I also contacted Daniel their sales rep twice and haven't received a response on how to get reimbursed for these warranty and service contracts that we cannot use as they're not usable at other dealerships. On top of that, we've had issues with the paint work that were not properly resolved. We got a Paint warranty and when the workers did the work they scratched the vehicle while buffing. The repair work for this is poor. Also the "clear coat" is not a true clear coat-- as liquids do not bead up. We are unsatisfied with the Paint Care warranty we paid extra for Overall, lack of transparency and poor follow-through. I'd recommend reviewing all documents carefully before signing.

This is an awesome local dealership. This is why... 1- They…read moredon't pressure you to buy. It's a very relaxed sales environment. 2- They will wheel and deal and give you a great offer. GM Demetrio and Finance guy Alex are easy to work with you and don't pressure you to buy extra add-ons unless you want them at a discounted price. 3- I can't heap enough praise on my salesman, J J Sanchez. In 50 years of buying cars, I have never met a more thorough, caring and patient salesman. I spent 6 hours with him and an extra hour to answer questions as Hyundai vehicles are full of technology. If you're in the market for a Hyundai, Laguna Niguel Hyundai should be your first choice!

Scheduled an appointment to address a known paint defect for white factory paint which has an…read moreexisting manufacturer warranty extension (Campaign Z05) for our 2021 Hyundai Palisade. Upon arrival for our appointment, the service department refused to honor the warranty and did not provide us with any information that would allow us to fix the known defect with the hyper white paint. We eventually went to Tustin Hyundai service department that politely greeted us, fixed the defect, and also offered a rental free of charge while our car was being fixed. I have been dealing with Laguna Niguel Hyundai for 12 years on and off due to the horrible service routinely provided. This is the last visit I will make there. 1 star rating is higher than they deserve. I will happily drive further to never visit here again.

I recently bought a used Lexus IS from South County Lexus. Mayram was my sales person and she…read morewalked me through the process always communicating each step and helped me post sale when I realized I had left some items in my trade in. Financing was good, I have a lower interest rate than my last car, and my payment or loan term didn't increase even with pre purchased maintenance. Overall I am happy with the sale and very happy with my Lexus!

I had a great experience at Lexus of Mission Viejo. From the moment I arrived, the level of…read morecustomer service was exceptional. The entire team treated me with the same attention to detail and hospitality you would expect at the Ritz-Carlton. They made the service process seamless, kept me informed every step of the way, and truly made me feel valued as a customer. Because of this experience, I will definitely continue servicing my vehicle here and will be purchasing Lexus vehicles in the future. Thank you to everyone at Lexus of Mission Viejo for setting such a high standard for customer care. Five stars all the way!

The best dealership ever Jimmy is super awesome and cool, helped me get a great deal on a car!read more

My daughter recental bought a used Tesla from Paradise. Buying a car can be stressful, but John and…read moreMatt completely flips that experience on its head. From the moment you walk in, you're treated with honesty, respect, and zero pressure,something that's incredibly rare in the car world. Its was my daughters first time buying a car and they new it and helped her with every step. They seem to be very knowledgeable, transparent, and genuinely care about putting you in the right vehicle, not just making a sale. Every question was answered clearly, pricing was straightforward, and the entire process felt smooth and professional from start to finish. The inventory is clean, well-maintained, and thoughtfully curated, and it's obvious they stand behind what they sell. You walk away feeling confident, not second-guessing anything, which says a lot. If you're looking for a trustworthy, locally owned dealership with decades of experience and a reputation built on integrity, Paradise Automotive is hands down the place to go. This is how buying a car should feel.

My appointment was scheduled the next day after I called the service department. Checked in my…read morevehicle was prompt and quick. Service advisor Jose took video of my vehicle exterior during the checking in. Jose also sent me a video that mechanic took during inspection of my vehicle and tires when it was on a lift with tires dismounted. it's very useful tool to view the conditions of my vehicle. I was informed timely when my vehicle service was completed and washed clean. Overall the experience was excellent.

I have been using Laguna Niguel Cadillac for service during past 10 years. We own three Cadillac…read moreEscalades. I have nothing but praise for my service advisors. I have dealt with Jackson and during my last visit I dealt with Mason. Mason was extremely attentive and detail oriented. He clearly noted my concerns and kept me up to date on the daily basis on the progress of my repairs. I couldn't have asked for a better service advisor. I highly recommend using Laguna Niguel Cadillac for service and specifically Mason for an advisor.

Bought a BMW X1 xDrive28i from them and had a great experience from start to finish. Ed was the one…read morewho helped me out, and he was excellent professional, honest, and easy to work with. There was no pressure, no upselling, and everything was straightforward, which I really appreciated. The car was in great condition and exactly as advertised. Pricing was fair, the process was smooth, and the whole experience was hasslefree. Definitely one of the best car buying experiences I've had. Highly recommend this dealership, and especially Ed, to anyone looking for a quality used car at a fair price.

My son's Prius basically exploded, it just was towed away with Cash for Cars a few minutes ago. He…read moreneeded a reliable car, under 100k miles, 2016 or newer and under $15k. Not an easy feat these days. I was adamant on using a big dealer, i hate these little dinky dealers most of them are janky. I was using the app, car gurus, and this sweet little Mazda three sport popped up so I inquired. 15 minutes after my inquiry I received a call from Riley and he asked if I was wanting to come in to test drive the car. So my son and I headed straight down to San Juan Capistrano from Irvine. Come to find out the car was exactly what we were looking for, plus it had an exhaust and some modifications to it. To be honest with you, they could definitely have sold it for more money. The buying experience was wonderful. We did all the paperwork over about a two hour period in the office and got the loan done. It's a family, business, husband, wife, and son Riley. We had a great time chatting it up. We all had the same values and it was a pleasure working with them. I would highly recommend this family business to anyone and will definitely using them again.

When I was looking for my next Audi they had one of the best quality selections of pre-owned cars I…read morehave seen at any Audi dealer. Very low miles and super clean bodies and interiors. Basically felt like brand new cars! Prices are a bit higher than other dealers but the quality of the used car selection is there.

I bought a car here and was told and charged for free service for a certain number of miles…read more Brought the car in and they claim I dont have any free service. I dont recommend a business that lies and tries to trap people into paying for service. Wish I never bought a car from this salesperson Chris So