I have been going to see Kevin and Fernando for many years a Pacific Automotive. The reason is simple. They tell the truth about the vehicle, come up with the plan, give me a reasonable cost solution and then execute in a timely manner. Things don't always go perfectly in the automotive repair world, but they always stand behind the work and get me whole before I leave. Highly recommend! read more

Went here for a pre-purchase auto inspection. Last minute, but they got me in on a busy Saturday and we're done in less than an hour!

We've been going to Pacific Automotive for a long time, and they've always taken excellent care of our vehicles. They listen, communicate honestly, and do their best to help however they can. It's rare to find a shop that combines great customer service with integrity and quality work, and we truly appreciate the care and attention they consistently provide. read more

Been going to Pacific Automotive for over 15 years. Kevin has ALWAYS been honest and willing to work with us to be cost effective but safe. Our car had a check engine light come on just this last Friday and they identified the code and corrected without charging. We needed and had brakes and rotors done at the same time. We have 4 cars in the family now and never go anywhere else...thanks Kevin - Thanks Fernando read more

Excellent establishment! Very honest, and will put in the work to get you back on the road. Strongly recommend!

I was very dissapointed after several years and many repairs done at a considerable expense there. And today the owner told me today he dosen't want to work on my car ever again. It's confusing actually when he stated it's a trust issue. Not even sure what he meant . The shop once replaced an alternator that went bad under warranty that they honored but when the fuel pump they installed went out while under warranty they kept trying to look into other problems instead and did some replacement of other parts which eventually I got refunded for paying for, as they weren't able to determine the real problem i.e. that the fuel pump had gone bad again and said they couldn't do any further diagnosis. Or simply didn't want to absorb the cost to replace it. It's puzzling why the owner would prefer to lose a customer after having the Auto Club refer me also. Be careful with them. read more

La atencion fue excelente!!! me solucionaron el problema de mi auto en 1 dia, en otros talleres no lo podrian hacer

Good quality, service, reliable, and fast! And definitely very reasonably priced. I would definitely recommend this place hands-down! Love it's a family owned business too! Kevin takes care of his clients! read more

First time customer! Very reasonable prices, outstanding customer service, used german parts which I requested and repair completed in a timely manner. Yes, I will utilize them for continued service. 2016 VW jetta( 100k) read more

Unprofessional. Simple oil change took hours and then the receptionist called TWO minutes before closing telling me it was done. He asked if I could come get the vehicle TOMORROW because they were about to close. Hello! That's not my problem you called us 2 min before you closed. How do you know that I don't need my vehicle?! Rushed over and he waited for me (as he should have anyway). Won't be coming back to this place again. read more

I almost forgot to write this review and it's such an important one, a reliable mechanic is hard to find. I needed work done on my car and had to have my car towed here. They were AMAZING and worked all day to have a pretty huge job done in just a matter of hours. I expected it to take days. I looked up the pricing after the fact and it was actually quite a deal and they patched my tire FOR free that other places just kept filling with air and never actually fixing. 0 upsell of services that weren't needed 100% integrity. I will be back for anything else I need and I will recommend to anyone i know. Thank you so much for your kindness, you made a very stressful time so much easier. If I'm gonna spend a large amount on car repairs, I'm glad it goes to someone like the mechanics that work here. They are exceptional. read more

I've been talking my cars and my kids cars to Pacific Automotive for over 15 years and I'm always happy with their service.

Diagnostic service performed was nothing but a half-assed visual inspection. Mechanic "observed a leak" and didn't dig any deeper. He didn't lift a finger or a tool, and couldn't explain why he didn't do a decent diagnostic involving all of the cooling system components for an overheating problem. Parts I knew to be defective hadn't even been looked at. Waste of money. Don't go here unless you're ready to grab your ankles. read more

They lied about the state of my brakes, telling me they needed replacement (despite them having replaced my brakes not even 3 months prior). Both the dealership and another auto shop told me my brakes were in great shape within that same week... they also couldn't figure out what was wrong with my engine, but the dealership found it in 10 minutes (and fixed it under warranty). read more

they fixed my wife's 2011 Chevy Malibu. they looked at it quick and had the exact diagnosis, although we ran into issues they made it right and handled the situation very good. I would recommend this place. read more

Good service, good sense of confidence in this shop. Any consumer still needs to do his/her homework before authorizing work, though, to be fair to the shop. I find them to be reliable and fair. read more

I've been going here for years! I brought my husband's Mustang here because I only trust Pacific Automotive. Best staff ever & best work ever. Oil changes, car maintenance, car repairs, they do it all here! Kevin & Brian/Bryan are wonderful and very professional. read more

Pacific Automotive - Auto Repair Near Me - Aliso Viejo, California

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Finally an honest fair priced garage - Kevin is an overall nice gent who handled my vehicles service promptly basically on the spot at a fair price. Other garages were charging me over $250 for standard service of my 2016 CLA250, this place charged me a little over $120 and top off fluids / oil, also carried out a code reading, above and beyond. Thank you. Definitely returning. read more

Pacific Automotive - My dog waiting - Auto Repair Near Me - Aliso Viejo, California

Kevin is the absolute best, and Brian too. During my last oil change, they forgot to reset the light, and in the meantime I needed a brake light bulb replaced. I was going out of town the next day, and went in and asked if they could get me in and out quickly. Not only was my car done in 10 minutes, Kevin didn't charge me to replace the bulb since I had to come back. That's customer service! read more

My car broke down on a Saturday afternoon and Pacific Automotive was the only place open I could get my car towed too. Kevin was welcoming and I dropped of my car. First thing Monday morning they determined my problem. Ordered the part and I was able to pick up my car that afternoon. Price was fair, service was excellent and I'll come back for all my service needs. Thank you! read more

This is by far the worst "auto repair " shop in Orange County . Not only do they overcharge you and make you think you're getting a discount but they also can't do much auto repairs . They are not ASE certified so basically if you want an oil change or something easy like that yes go to them but for ACTUAL auto repairs do yourself a favor and go to a shop with ASE certifications professionals that know what they're doing ... I had to take my truck back over there from Anaheim 3 different times and they still failed to fix the issue after paying $2,200 not to mention all the gas and time they wasted. They took off my rack and pinion and failed to lock up the steering wheel before doing so "common sense for a mechanic " my truck was returned to me with my steering wheel straight but tires were turned and when I got down the road check engine light came right back on . Mind you I payed lots of money for it to be fixed of codes so it runs fine . After taking it back 3 times and the issue was Never fixed . I eventually got tired or my time and gas being wasted by this place . All they do is scan ur car and then delete the codes so to an ordinary person it looks like they fixed it but they didn't and if you go here you'll pay thousands of dollars to have a code deleted with an obd2 scanner. And I don't know why or how they are AAA CERTIFIED but that means nothing obviously so don't let that fool you read more

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Kevin is such a fabulous guy. He's honest and not going to rip you off. I was told I needed something done on my car and when I asked Kevin about it, he told me that was not even needed. He knows my car inside and out and has always been so helpful. He'll explain things that I don't understand. (Other mechanics might take advantage of that. ) Kevin has never made me feel dumb for asking a question. I definitely trust Kevin and know I'm in good hands! Kevin and Pacific Automotive rules!! read more

Kevin and team are the best. We have been taking our family cars (multi-generations) to him for years and he is always responsive and provides extremely fair prices and sound advice. It is rare to find shops that have your best interest at heart and Kevin and the Pacific Automotive team, always deliver. Thanks for making it happen Kevin! Sincerely, The Shultz family read more

I have been going to Pacific Automotive for over 20 years, through 2 locations and 3 owners. They have worked on my Jeep, Chevy Truck, VW and most recently Toyota. Took my car there after Toyota told me a new engine would cost more than my car was worth. Kevin and team gave me options to replace the engine with a low mileage used one that was less than the cost of putting a brand new engine in. We agreed on a price and they said it would take 7-10 days....4 days later they said it was done and tested to be working perfectly. I picked up the car and it ran better than new! I've had zero issues and they assured me that if anything came up just to bring it back. Their service, professionalism, and fairness was way better than what I received at the Dealership. For years I have recommended all my friends and family and will continue to recommend them. read more

Have brought the old Accord in multiple times over the years (Starter/Alternator/Brakes/etc.). Went somewhere else once, never again/biggest mistake ever. Kevin and his team offer best in class quality service at exceptionally reasonable prices. Always thankful that I can trust the prices for goods and services without needing to second guess every line item. read more

Had a nail in the tire I needed to get fixed. Called in, got an immediate response to come in and get it fixed in 10-15 minutes for under 20 dollars. Quick, easy, and the the owner was a really nice and easygoing gentleman. Would recommend. read more

I drive an old Volvo. My XC70 has over 170,000 miles and, because I take meticulous care of it, it's going strong. Maintaining my Volvo beats buying a new car. I haven't had a car payment in 10 years. When my mechanic Ken lost his lease and closed his doors I had to find a new mechanic. I was recommended Pacific Park Auto. My initial issue was that the car was running rough and the engine light was on. PPA recommended spark plugs and coils which made sense. But the car still had the same problem. Then they said it was the vacuum hose. I should had paid attention when a comment was made that the Volvo "hose kit" came with multiple hoses. And replacing the vacuum hose was expensive because of the location of the the hose. That's fine, but just because you have extra hoses doesn't mean you should use them. So then the car still ran rough and it was loosing oil. All over my pristine driveway. And the coolant level was dropping. Turns out they broke the dip stick tube during the repair. So I went out on a limb and left a note on a random Volvo asking if they had a good Volvo mechanic. AND THEY CALLED ME BACK! It was great the mechanic was really close by and fixed the problem(s). The part I needed was a mass vacuum something or other and, remember the "extra hoses"? PPA had used all of them without my permission and the coolant hose wasn't properly attached. P.S. my driveway still has a huge stain. read more

Pacific Automotive - Oil stain - Auto Repair Near Me - Aliso Viejo, California

Kevin was so helpful and helped me in a pinch! Super fast service, reliable and reasonable.

Not only do they have the best rates they always do quality work. It's hard to find an honest mechanic, and the guys here are straight shooters. read more

I took my BMW to this shop because it would not start, Kevin was so nice helping me, I told him I would bring my other cars to him, he tried everything to get my car started and he was not getting any signs of it starting, it was something so simple at the end with bmw's you have to reset the computer with the key or the whole car shuts down...thank you so much Kevin for all the effort you put in to help me. read more

Kevin is exceptional and has been servicing my car for years. He will never suggest you repair something without fully explaining your options and timelines. An honest shop is hard to find and when you find one, you need to stick with them. He's got a customer for life and I don't trust anyone else. Amazing value and couldn't be happier. 10/10! read more

Spoke with Brian a few times about my Jeep issues and he always remembers our prior conversations. After finally bringing in my vehicle, he was very attentive and focused on solving the root cause and not finding out other areas to fix just for the heck of it. The whole garage felt like a solid and honest group I was really impressed with their approach to helping customers especially in this business. Glad u didn't go the dealer route otherwise my Jeep would be there for 3 weeks. Thanks again Brian and team! read more

I brought my Car in this week for new brakes and an oil change. Kevin the manager took great care of me, the quote was honest, fair, and quick! Great job guys, and thank you so much! read more

These guys took me in at the last minute when an emergency popped up with my vehicle. They were super helpful and the price was really reasonable. read more

We brought our Volvo in because it had a check engine light. Kevin ( the manager) was very accommodating. He went over the results of the diagnostic. After service we had the check engine light and it seemed we had to get our fuel injectors replaced. Kevin was quick to order the parts in order to get our car to us sooner than later. read more

Walked in with a nail in the tire. The other shop next door had their hands full so they told me to try Pacific. I'm so glad I did! Kevin was super nice and had his mechanics working on it right away, no wait. In about 10 minutes my car was all fixed up, checked and ready to go. Art did a great job! I was surprised at the price they charged me-- less than 2 gallons of gas in todays market. I'm so thankful for their professionalism and efficiency. Honest, fair and best customer service, this is a wonderful place to bring your cars to! read more

Recently move to Aliso from San Clemente and read the reviews of Pacific Automotive. My battery had quit on me so I had AAA respond to my home and replace battery it was learned at that time that my alternator was also bad. The driver recommended Kevin at Pacific so the following morning I took my Toyota Sequoia to him and he confirmed that alternator was bad. He replaced it as well as my serpentine belt. I had my car back before noon. Great service and nice people. I'm glad that I was referred to Pacific read more

In only a few words it is easy to describe Pacific Automotive and the owner Kevin. Polite Honest Diligent He and his entire team will work hard to fix your vehicle. You can count on them to get the job done, plus be honest and fair! Sincerely, Keith W read more

The people at work here are really good kind and honest I went here to get my transmission fluid flushed or changed or whatever and they let me know that the valve cover that was replaced by the previous auto shop that I went to was basically plastic garbage and let me know if I have some kind of warranty with that shop that I should go back to them and have them replace it with a better one. They did replace my wipers which I didn't ask for and charge me for it which I wasn't really that happy with and they did not fill up my windshield wiper fluid but other than that no real complaints. They were fast read more

I wanted to take this time and thank Pacific Automotive for taking care of my Lexus. I went back today for the second time in less than a week to have all my four Shocks & Struts replaced which is a big job and not very cheap. The first time had to replace the alternator. They did a fantastic job. Fast and clean. I want to especially thank Kevin and Art. Not only they are best of the best mechanics, extremely knowledgeable, but also BEST customer service EVER!!! All my three cars have a home now when it comes for any repairs, and I feel blessed. I HIGHLY recommend Pacific Automotive, for their professionalism, speed, clean and fantastic price and honesty. God bless you all and thank you guys for taking care of my cars like is your own cars. read more