I had a truly frustrating experience at CMA Hyundai when I brought my Sonata in for a recall-related engine inspection. I had already spoken with Hyundai Customer Care, who confirmed my vehicle was affected by the recall and told me to take it to a dealership for a free inspection. When I got there, I was told I'd need to pay $205 out of pocket, and the person at the service counter told me "corporate has nothing to do with the service department" -- even though the recall policy on Hyundai's official site says the inspection is 100% free. The staff member was rude, dismissive, and acted like I was the problem for questioning it. Thankfully, Hyundai Corporate stepped in again and helped me get scheduled at a different dealership that was far more professional. CMA Hyundai clearly doesn't follow Hyundai's recall policies and doesn't prioritize respectful customer service. I won't be back. read more

I purchased a Certified Pre-Owned 2022 Hyundai Sonata Limited from CMA's Colonial Hyundai. Shortly after purchase, the vehicle was found to have oil leaks, which the dealership's service department repaired after the sale by replacing turbo oil components and gaskets. I was also informed only after delivery that the vehicle had non-OEM parts and missing fasteners, which were not disclosed at the time of purchase. Despite my concerns about certification standards and disclosure, the dealership has not offered a resolution that returns me to a neutral financial position. When I raised concerns and asked for the transaction to be unwound, I felt I was treated as though I had done something wrong for simply requesting accountability on a certified vehicle, rather than as a customer with legitimate concerns. This experience has been disappointing, particularly given the expectations associated with a Certified Pre-Owned vehicle. I recommend that future buyers ask detailed questions and carefully review inspection and disclosure documentation before purchasing. read more

I had a scheduled service appointment at 10am. I asked at check in how long I should expect to wait and was told 60-90 minutes. After 90 minutes a representative came out and told me they were backed up and it would be a little bit longer. Turns out they hadn't even started. Huge waste of my time. We left. I recommend you take your cars elsewhere for service as they only have 2 bays and no parking. I have been to many Hyundai dealerships prior, and this was by far the worst wait and lack of service. read more

Fantastic Experience. This is the 2nd Hyundai we purchased from CMA and we were very pleased. Alex sold me a Santa Fe Limited Hybrid and Doc sold my husband a Tucson Limited Hybrid. Both sales people were very knowledgeable, courteous and no high pressure. The cars were ready for us when promised and the paperwork went smoothly. I would definitely buy from them again. Thank you Alex and Doc! read more

We had another great car buying experience with colonial Hyundai. The sales team goes the extra mile to find the vehicle you want, then they follow through with a great deal. The service department is top notch. With online scheduling, you can make the appointment yourself quickly. The service techs are courteous and helpful explaining what needs to be done. The waiting area is stocked with coffee, water and sodas as well as snacks. A tv and comfortable chairs rounds out the waiting area. Great people, good service. read more

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Wow! Brought a Hyundai elantra hatchback, told them the latch to open back was broken. Charged a 149 diagnostic fee to tell us the latch was broken! It would be another 600 plus to fix! Bought the 22 dollar part, watched a you tube video, has it replaced and operational in 30 minutes, 4 screws, 3 bolts. Maybe that why I bought my new Tuscan from pearson? read more

I will never go to this dealership for servicing again. I usually go to another Hyundai but this one had a sooner appt. My service advisor has been terrible with no communication/updates , does not answer the phone nor reach back. You can't get through to anyone . My car has been there for a week and I've had one update after calling over 50 times. No loaner cars to be provided - waitlist 1 month out. I've asked for the manager and every time I'm informed the manager is on lunch . Terrible service . read more

I had the worst experience here when.n I had my car towed here. They fixed the issue but it took 30 days and several calls on my part. After getting it I called about an issue had to leave a message needless to say I had to leave a message and still no call back read more

First off, nice people. Rather strange unwillingness to do business. I took an Uber as I live an hour away to show them I was committed. So, West Broad Hyundai was offering the exact same car I wanted for $3k less than them (learned of this last night but wanted to give CMA the sale) showed them their competitors website price and they refused to budge which seems crazy because this dealer is a high volume dealer. I'll give them this, they drew a line and didn't cross it, but to try and sell me a trim level down and $300 more than a higher trim is quite baffling. Most dealers would have come in below the higher trim, and knowing what they paid for it (invoice) there was plenty of profit to be made. Oh well, on my way to West Broad Hyundai to get my new car. Yeah. read more

I purchased a new vehicle from CMA Hyundai. They were super easy to deal with, no pressure sales, very courteous and customer focused. This was a much more pleasant experience than I have had in the past when buying a car. read more

My 2022 Sonata Hybrid has a check engine light pop on and since it was my only car I called My dealership (CMA Colonial Hyundai). They set up a service appointment for me but it was a week away. I took a chance and drove directly to the dealership and asked Ms. C Jones in service dept. told her my story and she immediately had my car checked out. She was totally professional and full of information on what my problem might be. Y es it took a little time, but my car was returned to me in perfect running order and I was on my way. Her caring and the service tech attention to detail were top shelf. I can recommend this service department with out hesitation. Thank You! read more

Went in for a oil change and tire rotation. After closer inspection, the one marked tire was never moved. This happened twice. Not a good place. read more

if I could give a zero I would. Whatever you do, do not buy a car from CMA! I bought a car here back in December, on the way home a code came on and would not allow me to go over 25 mph I called them they had someone pick up my car and drop another car off for me to drive in the mean time. Turns out they had to replace the engine so they had the newly purchased car for 2 months. I got it back and smelt oil, well I had to call them the same day I got the car back because it was spraying oil. Got the car back in the end in February for the second time still smelt it but was told to just drive it and maybe the smell would burn off. Well fast forward 2 months and here we are the check engine light came on. Yes, the check engine light on a car that just had its engine replaced. So my husband calls and they were supposed to pick up the vehicle Monday and here we are Wednesday and can no longer get in contact with them or they give you the run around. This is all happening on a car that I haven't even had for 6 months. Do not trust the service department, the sales men, the managers. They do not care about you and your issues once they get paid. read more

Whatever you do, do not buy a car from CMA! They sell defective cars and as soon as you leave the lot, you can no longer get in contact with them or they give you the run around. I bought a car here back in October, within 3 days the check engine light came on. Yes, the check engine light on a car that I bought from a certified car dealership. I brought the car back in an all of a sudden, the smiling faces quickly turned into frowns. They kept the newly purchased car for a month and a half and when they gave it back, the headlights stopped working. I've only put 2000 miles on the car since then which is not a lot considering the average person put 12,000 miles on a car a year. Last week, the car has completely lost power in the steering wheel and it because extremely loose on the highway and all my warning lights came on. Scared me to death cause I saw my life flashing before my eyes. This is all happening on a car that I haven't even had for a year. Do not trust the service department, the sales men, the managers. They do not care about you and your issues once they get paid. read more

What a great experience buying my new Hyundai. My sales guy, Brian McCaffity, was just awesome. He worked with me to find the right SUV at the right price. This was my second purchase from this dealership and I totally recommend them. read more

Took my car in for detailing and they stole all my coins from my center console. but other than that the detailing was pretty good

I bought a Toyota and damn, I miss you guys. No joke. 10/8/17 _______________________ It was a-bustle with activity when I arrived, but everyone was greeted courteously. The service department was professional, quick and honest. Keep up the good work. read more

I took my car in for an inspection and they told me the right windshield wiper was cracked, my husband had checked the windshield wipers before I left for the inspection and there were not any cracks in it. I failed the inspection. When I got home my husband took the windshield wiper off and there were not any cracks in the blade. Just falsely trying to take you money. read more

I had credit issues. They approved me and put me in my new vehicle that night. I questioned them several times, Are you sure the banks won't change their mind? Credit manager said no and that the car was mine. I wanted to avoid having to return the car. I knew I had credit challenges. Well guess what? Almost 2 weeks of owning the car, they called and asked for me to return it because the financing fell through. This is the very scenario I wanted to avoid. Not only is it embarrassing, but management wanted to blame everyone else for this issue. I had no issues with the sales rep, he was great. It's management you have to look out for. They just want to make the sale and don't care about the customer. I will stay loyal to Hyundai when I go to try to purchase again, but I will not go to CMA Colonial Hyundai. read more

This place is piss poor. Call for info on my recall and they never call back. Keep you on the phone forever and ever answer. Incompetent.

I have been coming here for a while now. Thinking they could step up their game. You make an appointment for 10:30 and it's now 11:45 and my car has not been taking back yet. I really wish they could provide better service. My time is just as valuable as theirs! Total time 2 hours and 10 mins. Fast Oil. Change NOT!! read more

CMA'S Colonial Hyundai - Car Dealers Near Me - Chesterfield, Virginia

I had an appointment at 10am to get my oil changed , I told them I was dropping it off and that I would be back by 1:30 to pick it up. So I got here at 1:30 and they just started my oil change and sat in for over an hour waiting .. will never come back! read more

Slowest service! Came in for an oil change, which took 2 hrs with most of that time no one servicing the vehicle. Signs throughout the store stating "Oil changes done fast" if two hours is fast I don't want to be here when real work needs to be done. If I could give a ZERO I would. read more

Waited over 2 and a half hours past my time for a scheduled interview with no word as to why and no apology for waiting. The staff here does not value other people's time or consideration. read more

Purchased a Car here in December and was told my excess mileage fee on m lease would be waived with a purchase of my new car, A purchase agreement sheet was drawn up showing my payment due on the car I was returning would be 0.00 left. I left the dealership thinking I will not have any hidden fees, two months later I receive a letter stating I owe $2,000 in 15 days. Thanks to Andre the Sales Manager at Colonial Hyundai I am $2000 in the hole because I was unaware of this fee. I am highly upset and Hyundai will no longer be receiving my business. The Sales team is sneaky and I would not trust them with my money. You can thank Andre for this. read more

Love the friendly service department! Just moved back to the area and was sorely disappointed in Pearson Hyundai customer service. Called Colonial Hyundai and they have been phenomenal! Friendly, attentive to detail, and they make a point to contact you while your car is being serviced to give you an update on the repair and how much longer they'll be. I'll gladly travel 25 minutes to get to them. Also appreciate the ample waiting room with windows and TV NOT showing HGTV and efforts to curb transmission of the virus. read more

Called there and set up an appt with Ashley. Mind you, she said she would have the keys waiting for two vehicles I called to make sure they had (didn't want to waste my time coming). I get there & she says, hold on while I get the keys. I stated to her, I thought you were going to have everything ready. She never came back, she sent another guy to tell me the cars weren't there. They came and got them 20 mins ago!! Really, I was livid! I told him that was rude! She could have called me & canceled the appt! The cars were never there! They lied from the start! Trash! That's what they are & untrusting! The crazy thing is I already had money, all they had to do was provide the car! Of course they tried to sell me a different car! I have zero respect for this dealership! It's sad you have to go to Northern VA to get good customer service! Would never recommend them to anyone! read more

CMA colonial Hundai Is absolutely terrible! Had a apt. to get my engine flush which is what they said was needed ! Made an apt a month ago ! Dropped off this past monday afternoon so they had it for the work to be done Tuesday and pick up Wednesday ! I called this am (wed) at 10:00 am and they never did the work !! Never received a phone call!! Worst car to purchase !! Hundai sonata !! Oil consumption issues and they can't handle there mistakes !! Do not go there and do not buy a Hundai vehicle ! Biggest mistake I made in my life ! read more

Took my Genesis in for oil change and to repair the drivers seat. Drivers seat shifts when going in left or right turns, feels like the seat is loose on the rails it rides on. I even gave them the TSB that related to my issue. This was 7-28-18. Was told it would be in a few days and would call. Well weeks went buy and I called and they said the part was never ordered! The parts man assured me he is going to put in the order and would be delivered by the following week. No one called so I called them on 9-7-18 and was told again that the part was not ordered. What the Hell! Is this a game they play to not cover expensive warranty problems? So this time Jake said he would order the part ($2,000+ chair rail) and provided me an order number. We will see but right now their service/parts department gets a failing grade. read more

Once again they exceeded my expectations. The repair came in early and with a discount (coupon) they offered me. After a nightmare at PEARSON Hyundai and WEST BROAD Hyundai. (One mounted directional tires backwards. When I returned saying the car pulled worse than before they also admitted not doing the alignment I had paid for because of time. Had I not returned they would not have told me. They let me drive out having paid for work they did not do! The other overfilled the oil at a change by double and neglected to fill the radiator at a flush!!!!) If I hadn't checked the fluid levels who knows what damage would have occurred to my car.) NO SUCH PROBLEM AT GATEWAY. It is nice to go somewhere you can trust and the polite helpful staff are truly appreciated. Many of my colleagues have Hyundai models and I tell all of them: Gateway is the BEST!!! Even if they are 15 minutes south of Richmond on 95, it is worth the extra few minutes drive. They do it right the first time, no excuses and don't mind answering questions. I couldn't say enough great things about them. THANK YOU VERY MUCH. read more

If I could give a zero i would. I am very disappointed in this dealership. Bought a car for my daughter and 2 weeks later it stalled with engine fault error. I immediately took it back they claimed they couldnt find a code and it was driving fine. 2 weeks later it did it again. I took it to advance auto who ran a code to replace the map sensor. I made an apt and took it in to have that replaced. They replaced it and told me it no longer showed the error but was also told if it does it again to take it to Ford. Mind you i have a 3 month warranty with Hyundai for buying it from them. Couple weeks later same thing, same error code. also now the wipers stopped working. I made an apt for Tuesday 9am. Dropped it off the night before with a printed letter stating the things to check for per FORD. If they would have researched the issue they would have found it all on a Ford forum. I waited all day for a phone call and did not receive any communication. The next day i called 4 times, each time never got through to anyone in service. I called again and finally got someone who told me none of the things i am asking them to check are covered under my warranty so they wont be doing repairs unless i paid for them. even the wipers that stopped working after they replaced the other part. He said he would charge me for that as well. i then asked why did it take 2 days to tell me they werent doing anything and kept my car Without any notificatio. he said he had to find out what warranty i had first. How does that take 2 days?? I then asked to speak to a manager, was put on hold snd told he was in a meeting. I left a vm. 4 hrs later i called again and was told he was in another meeting. I left a message again. No call. This is so unacceptable. Do not buy from them. terrible communication, terrible service, terrible work ethic! read more

I consider the experience of purchasing a car right up there with dental procedures and root canals on the fun scale. I would do just about anything other than buy a car. However, my fears were recently allayed when I purchased a 2005 previously owned Hyundai Santa Fe from Gateway Monday in Chester, Virginia. There were no high-pressure sales tactics. The sales staff was professional and friendly. They were reasonable on price and gave me what I felt was a very fair deal. When we went to close the deal and pick up the car, they zipped the paperwork through very efficiently. If you are looking for a new or used car in a friendly atmosphere that is not going to waste a lot of your time, I highly recommend the sales staff at Gateway Monday in Chester, Virginia. Salesman Andrew Williams and Internet manager Kim Garner were extremely helpful particularly! read more

Was in need of an oil change, so I thought I'd give these guys a try. Service was great and I even received a free car wash afterwards. The one thing I didn't appreciate was being hit on the moment I walked through the door by a salesman who kept telling me he could get me in a brand new car with payments lower than my current payment. My current car is less than 6 mos old but that didn't stop this rediculous joker. Needless to say, I shut him down and got rid of him quickly. read more

CMA'S Colonial Hyundai - Mr. Rayz Big Dogz is serving dogs today! - Car Dealers Near Me - Chesterfield, Virginia

Buying from CMA Hyundai has been the absolute worst vehicle purchasing experience of my life! My first time dealing with CMA Hyundai was when I went to buy a new 2021 Palisade but pushy customer service made go across town to West Broad Hyundai where I made my purchase (awesome all-around experience btw). A year later I went to trade it in so I gave CMA another chance being the closest dealership. My salesman Andre was great, very friendly and professional but the finance department is horrible! The first car I bought had a transmission issue so I returned it the next day under their 3 day return policy. I then buy a newer more expensive vehicle, no big deal. But almost 2 months later I'm still contacting CMA to send funding documents on the new vehicle and payoff the one I gave back the next day! I should have stuck with my initial instinct and avoided this dealership. Will everyone's experience be like mine; probably not. But I will not do business with them again and I will go out of my way to not recommend them to anyone looking for a vehicle. read more

Updates are telling me this part is at least another 12 days out. We are talking a Nationwide shortage of airbag parts. So my brand new Santafe sits with 600 miles on it in a shop awaiting repair parts. I could not recommend the purchase of a Hyundai to anyone. I have owned Toyota's, Honda's, Ford's, Chevys you name it. I've never had a parts out issue like this. If they cannot keep a spare parts inventory to support their customer base they will never move up no matter how nice the car or buying experience. I have been told by the shop doing the work that this is typical and not an exception as well. read more

Excellent service. I needed to get a state inspection done on my car and they were very accommodating. Thank you!

If I could give this place ZERO stars I would! I took my car into get a dynastic and get what was wrong fixed due to being in an accident a few months prior on a Wednesday. When turning my car I made sure to inform the women at the desk that I have to be to work at 2pm and if they needed to call me to call my number, but if it was after 2pm to call my mom who happens to be the co signer on the car and can give the go ahead on to proceed with fixing. While at work I got a phone call from them stating that they need me to call in order for them to proceed. (MISTAKE ONE) So while on break at 4:30 I tried to call since they close at 5:30 to give someone the okay to proceed. I called for 30 mins and NO ONE answered the phone, no a sales person, not a mechanic, not a manager, NO ONE! (MISTAKE TWO) Now is late coming back from break and I call my mother to see if she can continue to call them cuz I need to give them the okay to proceed. After her calling and calling and still no answer and leaving message, she finally revived a call back after closing to discus what the issue was with the car was and the quoted price for the work $1100 and the car will be done by Friday of that week. Come Friday I'm expecting a call to let me know my car is done and I hear nothing, so on Saturday I decide to give them a ring to see what's going on. When I talked to a receptionist, I was informed that the mechanic who is working on my car isn't working that day Nd they will give me a call on Monday. (MISTAKE THREE) I let her know that my car was suppose to be done on Friday and that I needed my car by Tuesday to get to work and she said I had to wait for a phone call from the mechanic on Monday. Monday come and no call (MISTAKE FOUR) so I call and yell at the receptionist cause at this point it's ridiculous on how they have my car and I've heard nothing when it was suppose to be done three days ago. At that point they put a manger it seems like on the phone and informed me that they DIDN'T EVEN HAVE MY PARTS FOR MY CAR YET!!! (MISTAKE FIVE) He let me know that they will be there on Tuesday and that they could have it done by lunch time 12pm Tuesday. Come 12pm Tuesday guess what my car still ain't freaking done!!! I called and they said it'll be done Tuesday and I could pick it up Wednesday morning. So Wednesday morning I wake my bf up to take me to go get the car. Upon arriving I just wanted o get my car and get out of dodge, I had honestly at this point had enough with the horrible communication and experience I've had at this place. Once at the cashier she stated the price of $1189, which isn't what I was quoted.(MISTAKE SIX) I told them that is NOT what I'm paying and not what I was told so they had to go get that manger I spoke with on Monday and he said that is what he quote and I was like WHEN, you didn't even speak to me and second you guys NEVER answer the phone at this place! He fixed the price and I paid and finials left this place in the dust. I WOULD NEVER EVER EVER BRING MY CAR TO THIS PLACE AGAIN! They don't know the definition of good customer service or how to even spell it! read more

Buyer BEWARE, I got bait-and-switched so hard at this place, y'all. Everything that was advertised online or I was told over the phone turned out to be a sham, so why did I drive an hour to get there and be lied to? I was told there were Elantras there for roughly 23k. Lie, everything was marked up $2000 over MSRP. And the $1500 off of MSRP that is advertised on their website? LIE. 0% APR for 60 months? They ran my credit (which is well within qualifying range even from the lowest reporting of the three main credit bureaus), I signed a whole bunch of papers for the sale while the salesman told me on several occasions that I qualified for the 0% APR and would be receiving that deal; 10 minutes later the finance manager is coming out talking about 14% interest. 14% interest! That's criminal, why would they even mention a number that ludicrous after telling me I definitely qualified for 0% APR? They worked the interest down some after I reminded them that they already told me I qualified but refused to offer me that or any of the other deals as advertised on their website. I'm not in the habit of handing several thousand dollars in interest to swindlers, so I'll be looking into one of the other nearby Hyundai dealerships or maybe just checking CarMax, where they don't play as many childish games. read more

I always get my Hyundai serviced here and everyone is so nice. I love Kim Turner that works at the service desk. She is so personable and sweet! All the employees in the service area are great! When I need an appointment they always work around my schedule. The snacks and drinks are also a plus when waiting to have your car worked on read more

We had a flat tire 3 hours into a 12 hour road trip. After a frustrating evening of towing the car and finding a hotel, gateway Hyundai was a bright spot. We arrived when they opening and they had the tired changed in under an hour. While the trip delay was not great - we were thankful that Gateway did a great job getting us back on the road! read more