From the minute I contacted Alejandro at European Car Masters, I was treated like royalty. He answered all of my questions, met all of my demands, and made the car buying process simple and smooth for me without any pressure. I love my Mercedes Benz CLS 400, and I will definitely go to Alejandro Sanchez for all of my future car buying needs. Adam read more

Paid 300$ in ubers to arrive, 1 hour and 30 mins to even get here for my appointment just to get told the vehicle had sold a hour after my appointment was made. Would have been nice to receive a heads up a day prior to not come in. Wouldn't recommend as the price fluctuated on the phone from 11K to 17K quickly. if your coming from far i wouldn't recommend this dealership. read more

I had a 23% apr ... at the time I didn't understand how it works so I take full responsibility. I had them telling me this is the best deal I was getting. Unfortunately I could afford the vehicle after a few months and had to get a voluntary repossession. Please don't use this company I was pressured into purchasing the vehicle. At that point they said once I gave them my Social Security number - It was kind of a bound. Years later, it's still in my credit.. read more

I bought a car for them, look great, they push me to buy an extended warranty. They seem very trustworthy so I did. My mistake . Never asked for a carfax, again my mistake, when I traded my car, I was told this car was involved in a major accident and everything was replaced except the rear corner panel. They are not to be trusted !!!!!!! read more

TLC DRIVERS STAY AWAY FROM THIS PLACE THEY RUINED EVERYTHING after I told them to register the. Car in my name they told me they did that. It took months the get the car in my name. couldn't do tlc read more

My car was hit and I took it to a local business thinking I would support them. Gave me an estimate that day I went Made the appointment to get it fixed.. 2 extra days later they call saying my car is ready.. Then when I asked the young lady how much she said we'll didn't you get a check. I said yes but I'm paying cash. She told me she would have to call me back. 5 minutes go by and the insurance company calls me to say they had car masters on third party was it ok if they sent over the claim from insurance I said of course. Not even 5 minutes later she had the total and it was $ 400.00 more then the first estimate. Try saying that they painted extra. The girl that took care of me not helpful or friendly. Well if I ever have to have my car fixed it wouldn't be there for sure. My friend did tell me they suck but I wanted to give them a chance and I found out on my own. read more

Drove a long way to see a car listed on truecar, vehicle had a bad bumper and was repaired, when I saw the repair it was nothing short of a kid spray painting it with a can...dried running paint and blobs of clear coat..Mickey mouse job! No real attempts to find me another car. Pushing for me to finance instead of paying cash because they benefit from bank bonus' Aside from a girl named Lauren who genuinely cared about customer service, that place is all about business, not service or car care! Would never go back, would never recommend! Ended up buying from Mercedes of Roslyn. Got excellent service, and an immaculate certified mercedes Benz with free maintenance....worry free for years to come! Peace of mind is second to none! read more

Car Masters - Mickey Mouse paint jobs - Car Dealers Near Me - Great Neck, New York

After seeing a decent deal online I called, texted and emailed with this dealership to schedule a test drive. After not ever speaking to a salesman I was a little worried that I was being stung along but was assured the car was avalible, encouraged to provide credit info, and even sent a CARFAX on the car. After showing up from out of state I told "the car must have been sold in the last 18 hours". While I can't know for sure, this felt very much like a bait and switch where they tried to sell me a lesser car. If this is not the case I would have expected a call letting me know the car I had been inquiring about was no longer avalible. Car is still listed online. Salesman was very personable and professional. Just wish they were a little more honest with inventory and availability. read more

Mohammad is a super sweetheart and a trustworthy salesperson. I've been able to take my Benz on several road trips and she performed spectacularly. This purchase is one of the best decisions I have ever made. read more

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The worst dealership ever how you tell a customer that the car is in transit from CALIFORNIA Sales but it's already there and now it's suddenly just sold. SMH please Stay away from this snake in the grass dealership save yourself the trouble trust me there waiting to bite you with poison bs venom that will suck the life out of your pockets. read more

Can i just say bait and switch. on 7/18 i sent a credit app over. called almost everyday to follow up. including yesterday. so after leaving 2 messages on Sunday and calling on saturday I was told this morning that i was approved for credit but the car i wanted had been sold. THEN i was told about another car that was almost 8K more.. Big waste of time and effort. i was told my the sales person i was dealing with that he didn't own the company and i asked to speak to a manager. read more

Love the work you put in to the sale Mo! Perfect car, everything went at a pace that I was comfortable and all my concerns were taken care of. Left me with no doubt and made my purchase a very easy decision. Glad to have stopped by. Keep up the great work! Anyone looking for a car, ask for and make sure you see Mohammad. Worth the trip and stop here before making a final decision. read more

Car Masters - Car Dealers Near Me - Great Neck, New York

one of the worst dealership in the tri state and I mean the worst ,I should have read the reviews before buying my car , they had the car on line for 35,900 gave a deposit the next day and realized that four other people gave a deposit as well. I ended paying 4,000 more then they asked for . I am going to get the bbc on them they need to have there license taking away . read more

Great dealership, very clean, everyone is very friendly and helpful. This was the only dealership on the island that had the color, model, and upgrades that I wanted, for a very good price with extremely good mileage. I would definitely purchase another vehicle from them in the future. ***Edit, I read some of the "not recommended reviews" and I do agree that they did add $100+ to my monthly payments compared to what is shown on their website. However, I have little to no credit so my payments would have been this high no matter where I went. This was just my personal experience. read more

Scammers and liars! Flew to NY from out of state to buy a BMW X3 these guys advertised on Autotrader. The car was not ready when I arrived and was not even safe to drive... needed all new brakes. They made me wait 8 hours all day long while their mechanic replaced the brakes. Should have been smart and left right then made mistake of following through with the purchase. Couple months later turned out this car was a lemon... all kinds of shit wrong with it electrical failures, module failures, but most significantly needed a new steering rack for over $3000!!! These guys should all be in prison for scamming people! read more

Short story - Make sure the sales person not only verbally commits but also writes down and signs a "final price" agreement before you sit down with the finance person. What a waste of time. Long story - After visiting multiple dealers, my family decided to purchase a vehicle from this company. The main reason why we chose this dealership was because the sales rep appeared to be genuine and was professional throughout the negotiation process. We ended at a price and he said he would check with management. Since it was Sunday, people had left (mind you, he was busy with another client so we waited over an hour to speak to him but that was ok because we liked the guy) and we understood there were holidays coming up, we said we would gladly wait until Wednesday for the final answer and pick up the car on Friday. Tuesday I received a call from the rep. He said the car would be ready by Friday. I asked "Oh, we are confirmed at the final price?" The rep confirmed yes. I also asked if the small dent on the body and the minor liquid accumulation issues were resolved. He again said yes. Everything would be done for us by Friday and since he would not be there, he wanted to make sure everything would run as smoothly as possible. Wednesday - My dad goes back to the dealership, sits down with the rep to reconfirm everything. The rep yeses him again but unfortunantely did not initial anything in writing. Friday - We get there as early as possible to sign the papers and pay for the car. The finance person said the figure we thought we were going to pay was not quoted in the paperwork our rep had provided. We spent over an hour trying to figure out why there was such a miscommunication between us, the sales rep and the dealership. We asked to see the car. The dent is still there and the "mystery liquid", we were reassured it was not oil but condensation from the a.c., was still there. We were told the dent would be fixed after the car was purchased while the rep said it was going to be fixed before Friday. Waste of our time and waste of the dealership's time. After Sunday, I was ready to praise this dealership and its customer service. Unfortunately, this place fell into the used car dealership stereotype. read more

European Auto Masters, A.K.A. - European Scam Masters! My fiancé was researching vehicles at European Masters and was approved for a 2013 Mercedes, Darryl was the representative that assisted in the sale. When my fiancé was ready to get the car, Darryl showed a different vehicle other than what my fiancé was approved/promised. He then went on to say that vehicle is no longer in the garage after we traveled all the way from Brooklyn and he'd have to upgrade us for a 2014 which'll be more money and would require a co-signer despite my fiancé's good credit being ran down. In hindsight that was an immediate . I then decided to co-sign for the upgraded 2014 Mercedes with Darryl's promise that my fiancés name would've been on the financed agreement and then later receiving the TITLE with ONLY my name on it. I STRESSED I DO NOT WANT A CAR and I won't be held liable or responsible for anything having to do with this vehicle. Again, come to find out, my name was the only one on the loan with financing bank and car title. This place is a scam they'll run your credit several times, without your consent after consenting for it to be ran not more than once. DO NOT GO HERE. My Credit was in the mid 700's until I got here. I wouldn't wish this on my worst enemy. When I reviewed my credit report it was lowered drastically. They will make a great impact on lowering your credit score before you walk out the door. read more

Buyer beware when working with this dealer! They had a specific vehicle I was interested and I was going to have it shipped to me out of state. The salesperson came up with excuse after excuse when I wanted to pay by bank check or wire transfer for the car, pushing for financing instead. When I did not allow them to them finance anything into the price (sales tax sir? how about shipping? an extended warranty?), they delayed, ignored my calls and gave me the runaround for weeks. When I finally got a manager(?), he told me the car was sold and gone. Apparently they don't want your business if you have cold hard cash. read more

My overall experience with European Masters was great. The treatment that I received was good and people I dealt with were courteous. My buying experience was very thorough and there was no pressure to buy. Darryl (sales personnel) was very helpful. He called and checked up on me every chance while my C300 I was waiting for my insurance!. So yea overall the sales part was good. The bad part they said I would get my navigation chip through my mail and it's been a month and I still have no update on it. The person who I had to coordinate with (Nicole) apparently the service manager does not answer my calls nor does she reply back to her emails or voicemails , I've been trying to reach her manager Norman and the standard reply I get is he's not at his desk. Make sure you get all what the car comes with before or during the delivery of the car once you drive your car outside off the store you are not going to get what you are promised...!!! They are not as legit as what they portray...!!! read more

I bought a 2018 BMW from Jamall at European Masters on Northern Blvd. I had great Experience. I recommend European Masters to all car shoppers. Ask for Jamall, very professional and welcoming. He make you feel good about spending your money at European Masters NY. read more

Want to tell about this company! Took mom on credit Lexus ES 350 2015 year with full insurance and a guarantee for three years. When mom had an accident. Turned out we don't have Gab insurance. They were not on contact. Money was not returned. No phone calls answered! I do not advise you this dealer on car sales! When changed the windshield on the car just latch glued to the glue. With time they have unglued! read more

First of all I regret purchasing a car here, this people are Liars, scammers and non trustworthy, this dealer is a ripoff. I purchased a car here with the promised that I was gonna be able to upgrade it in six months, eight months later I go back after $6k down and a total payments on this car of nearly $4k and barley using the car to not put milage on it for the trade in purpose, to find out that the car that they sold me eight months later the car depreciated $14k meaning I'm outside down and loss $14000.00. Now to get the new car the want crazy amount down to cover the ripoff, and when I said crazy is another $10k + on top the $14k already lost. Keep in mind my credit is on the low 700's and we have really good income, so there's no excuses there. This people are opportunistic, and all they want to do is ripoff people and take their money. I usually don't do this but I just can let this go and If I can prevent this to happen to someone else it will be good. Please save your self the hassle, headaches and your money and go somewhere else. This people have really bad reviews everywhere, check them out and you'll see that I'm not the only one. Also this people will lower you credit scores because they send your info to like 20 banks and every time someone runs your credit brings the scores down but they don't care they just care on what bank they will get a better deal for them not caring about screwing their customers. read more

Most horrible experiance I had in this dealership then any dealership in this country WORST, I called, found my dream Mercedes E63 for a great deal, i put a deposit, they pull my leg for 5 days Then my salesman send in a text msg, not a call a text! Im sorry but we made a mistake your car was sold, i was sure we spoke on 2015 mercedes s63 for 52 grand he said I said bring it on he said ohh its $73k actually, never mind one SO CALLED MISTAKE, found another car I took a flight from LA to NY since they had another nice car I wanted, I asked the sales person DARREL if he can go and touch the car for me make sure it is availble since im about to book flights, he did, Said its so clean and beautiful exept for the interior that was worn out, its fine by me, after all it's a $135k car with 50k miles for $49000 not too bad... I took a flight from Vegas to NY, They did sent me a ride from the airoort, that was nice and thank you for that, when I arrive to see my new BMW M6 Gran Coupe, I get to the showroom and I see the car has the worst painjob u could ever see on a so called Very fast sportscar . I mean it looked like it was spray painted with a home depot spray paint no kidding.. THANK YOU DARREL JOE AND NORMAN FOR THIS Bunch of lying scammers crooks that think that people brains is full with sand. Stay away from Joe so called the finance manager the guy don't ever believe his own lies and smile every time he pulls one AND LOOK TO THE SIDE, don't play poker thats My advice joe Darrel was my sales person that saw and knew the paint was bad but was thinking hey let's try we are stuck for over 6 months with this car maybe this fool from LA will fall in our European masters Trap... Ashamed for the car business and the community this dealership, attorney general of nassau county will blow your neck soon Joe, Norman and DARREL, see u in court... read more

No Stars for so-called Masters. I went into the showroom yesterday (8/19/16) and spoke to a Daryl (salesperson) told him i was interested and trading in my 2014 VW Passat SE (that i'm leasing from Volkswagen Financial) and trade up to a 2014 Mercedes GL 450. I came with all my paperwork, Payoff amount, etc. I was straight forward with him and emidiately he started thinking of ways of getting me more money for my car to "offset" and "finance" me into the GL. While i was in the waiting area, another customer was complaining that after taking their loan, her 5 series BMW's engine keeps shutting off while driving!!! she's had the car for less than 60days. They continued to give her the runaround and isn't helping her (RED-FLAG #1) RED FLAG #2 - When Daryl returned from "getting the keys" he told me that the vehicle is out on a test drive with another potential buyer. I then told hem that the other guy can have it and left. Thank God I didn't go through with purchasing a car with these Cons!!! My advice, go to a real dealership. Like Koppel, Star or Certified Automotive Dealer that has the manufactures name in the title. & Lease if you can.... besides, every car depreciates as soon as you drive off the lot. read more

Great dealer! Alex and Norman ensured I had the car I wanted ...

European Masters is a complete fraud. The attorney general and Better Business Bureau is aware and in the process of making this a news worthy piece. I have contacted over seven other people who have gotten into a fraudulent transaction, in the past year and we are teaming up for a major lawsuit. We know there are others. If the car you bought from them was tampered with? If the Carfax was fixed? And if they lied to you to get you into the car please join us. U 2 are a victim. v.lawrence@gmail.com The manager, Norman is the ringleader to this scam. He might even be the owner. We bought BMW's and Mercedes cars. Our car faxes were fixed, the miles were rolled back and our cars we beyond lemons. All had been in accidents of some kinds and we have repair shops from BMW and Mercedes dealerships to prove it. Darryl and Norman held onto my credit card, personally for over 3 months after I left. Wouldn't even let us leave without buying the car. We were there for 8.5 hours. I wasn't pressured. I was forced. 9 months later they ended up doing a rewind on the loan and admitted to fraud. I am owed a refund around $15,000 and Norman is keeping it because Masters already spent the money and can't pay me back. the car they took back was a White-4-door, Mercedes E350 with last 4 vin digest being 1414. The 5 star reviews here have been done by their own sales people and their families. And from people they helped get out of past fraudulent loans. Beware and trust someone who is taking them to court with seven others. Norman. We r On 2 U and Darryl too. To this date they have rewinded over a dozen loans for fraud. read more

I came across European Masters in great neck Ny when i was searching for an E class 63 AMG. I called them for some information and they put me on the phone with Darryl. Asked for some furthur information, condition and availability and they said the car was in great condition, was available . I immediately placed a deposit and asked to hold the car for me as i am based in Los Angles, CA and had to take a flight to see the car. The following morning i have submitted a finance request and they called me back saying i was approved with an OK APR and they they will send me over night the documents to sign. In the meantime i went ahead and booked the flight and hotel tickets. Called the following morning since the documents haven't arrived, but nothing..no one is answering as if they were avoiding me. Called the manager Norman and he said the car was at the body shop getting fixed (already a problem). Called the front desk and they said the car is available for sale (another problem), managed to call Darryl from a different number and he answered miraculously admitting the car has been sold to someone else.. So much lies, deception, miscommunication between the staff. Why do European Masters NY deceive people and take their deposits, run their credits, make you book tickets and fly 3000 miles for nothing... I am reporting them to the state attorney general for fraud, false advertising, running hard inquiries taking deposits for no reason read more

Awful. Awful. Awful Experience. Was told for two weeks prior a total car note (not the principle) would be one price, they had all the credit info for weeks before I came in, they knew what loan they were going to offer with an exorbitant interest rate of 19%. After being there for 5 hours for simple paper work (as everything was previously agreed upon) I was told in the last 10 mins. That my car payment would be DOUBLE what I was told. This was after getting an insurance quote, paying registration and DMV fees plus a down payment The finance guy acted like he doesn't know what the sales people do. The sales guy Henry acted as if he doesn't know what the finance department does, although he admitted he knew about the interest rate , he never mentioned it to my boyfriend and they had been speaking regularly for AT LEAST two weeks. My boyfriend was so appalled he walked out so he wouldn't do anything stupid due to anger. The manager or whoever came in to apologize and I see he's on a lot of these posts offering apologies, but what good is an apology when it doesn't explain why his business is ran this way with malicious intent? My brother is a business owner and I've worked in many branches of costumer service before. My experience was unlike anything I've seen. Like a few others have seen, with no explanation from the General Managers, this is classic "BAIT & SWITCH". Now, I would never go so far as so write a defaming review of a business or help ruin a company's reputation if I didn't think what they were doing was mean spirited and in poor business taste. A waste of time and really shady. read more

I confirmed verbally with sales department that the car was available. In fact, they told me that the car would be gassed up and parked out front waiting for me. So I made the 4 hour round trip commitment, only to be told after 30 minutes of waiting in their lobby (and refusing to see any other car), that the car had been sold. They pretended that it had sold the day before, but two weeks later I still see it on their website Bait-and-switch is their business model. They advertise low mileage, then when you arrive they only have higher mileage, higher cost vehicles available. You will regret it if you drive more than 15 minutes to get there. read more

Norman is the worst service advisor. He doesn't know anything about cars. One of those "dealership sharks" we so often hear about. He's a specimen not worth checking out. read more

If you want to waste your time, call European Masters. Called in on Sunday morning (they are open Sundays, vs Saturdays) and talked to a young lady who told me I would be called back by Alejandro, the sales person assigned to me. That call back happened on Monday after I briefly used the chat function on their website asking again for any Sales rep to be available. And so the typical car salesman tactic start. The advertised price only applies when, ... the dealerfee's (over $1000.00) are non negotiable, but maybe I can do something about it... I can get you a better finance rate than what you have... Alejandro was aware that I am an out of state buyer and that I would put down a security deposit ones we have come to terms with the drive-away price. So I was convinced to possibly finance with European Masters (BMW Bank), so a hard credit inquiry was done (which will reflect negatively on my credit score). The rate was not competitive. I told Alejandro what parameters would work, yet again, I was told to hear back the next day. Overall, it was like pulling teeth to get in touch with Alejandro. So the next day arrives, at 11am I send a text to ask for an update and we actually come to terms. I am ready to place the deposit for a weekend pickup. 10 minutes later I was told the car already sold the day prior. The usual excuses, when there is no security deposit, blah blah blah... we are high volume, yada yada yada. It is clear there is a lack of communication between the sales agents and I question why I had a credit check done in the first place. Maybe, and I am going out on a limp here, if you would advertise with the real price and visibility of add on fee's, ones time wouldn't be wasted! read more

Purchased a Mercedes benz and I can say I'm happy with my car. No buyers remorse here. Thanks guys read more

Car Masters - White e-class - Car Dealers Near Me - Great Neck, New York

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Best experience I've ever had purchasing a used car. Christine did an amazing job. Was willing to do everything in her power to make sure I was happy with my purchase. Very happy with my car! read more

I am currently on the market for a new vehicle and began an extensive search through my company's auto purchase program. I came down to 5 solid vehicles which included a 2013 X6 located at European Masters. Since I've only dealt with BMW and Mercedes dealerships, and never dealt with a third party dealership, I am used to world class service and was uneasy about dealing with independent dealerships. I read the reviews and noticed common cons with European Masters, but did not consider them dealbreakers. I decided to on 5 vehicles an scheduled an appointment to came into the Euoprean Masters to meet my potential new vehicle. A couple of buddies of mine are also on the market so I drove from NJ to Staten Island to pick up a buddy to look at vehicles. We entered European Masters' showroom Sunday 4/2 and was assigned to Alejandro, who initially seemed helpful. He showed me my desired vehicle and spoke to my buddy about his vehicle of interest. We sat down, I filled out the credit application and expressed this is a first of few stops on my search for my next vehicle. I expressed an interest to test drive the vehicle and he said that he could not do that without an approval and a deposit. I expressed that i would have to test drive the vehicle to aide in my decision making process. He said that "all X6's drive the same", I responded with that's not true and that I came a long way and would like to test drive, he responded, "the car drives nice" they all drive the same. By this time I was through and wanted to go to the next location. He gave my buddy three different updates with the last being his vehicle of interest is at service. SMH.. We were both disappointed and just wanted to get out of there. Although I loved my vehicle of choice and would like to move forward, i cannot digest bad customer service especially when I'm paying my hard earned money. We had to add value to our journey and dined at Peter Luger's Steak House which redeemed the journey. Again greatly disappointed at the lack of service received. read more

the worst experience ever in a car dealership !!! After making me wait 3 hours the day I purchased my car with a clear lack of professionalism, they just told me when I was seated and ready to leave that they could not find the second key (worthing a few hundred dollars) but will send it to me in less than 48 hours. It's now 3 month and when they answered my phone calls, it was to bulshit me, saying that I will have an answer before the end of the day.... of course never had any consideration. Definitely not to recommend to anybody !!!!!!! read more

Great selection of cars, clean dealership.. I came in specifically for a CLA 250, left same day with the car ! s/o to Alex one of the salesmen who helped thru the process of making it happen read more

Just remember you're at a used car dealer when you step inside this place. Stay focus and make sure you understand what you're signing. Ask for copies for anything with your signature. Take pictures if you can. Again, regardless of how nice the cars look in their showroom, it's still a used car dealer. Take my advice and you should be OK. read more

I hate to give a business place a 1 star. But this place deserves it. I would have gave them 0 star if there is any. I bought a Mercedes here 3 weeks ago. When I was picking up the car, all the problems were remain unfixed. The sales told me in order to get the "Check Coolant Level" message off, I need to drive about 20 the 30 miles to let the liquid go through, then the message will no longer be showing which is completely bull shit. He doesn't even know what he was talking about. Unprofessional. After getting the car, I made several calls to make sure their repair shop has the parts to get my car fixed. 1. Stepping portion of the car. 2. Plate bracket, (there used to be one on the car, they decided to take it off, and screw the license plate on my bumper, which damaged my bumper) 3. Coolant Level 4. The second set of the key for my car. ( Yea, believe it or not, I still didn't get the second set of key until today. Just called, they picked up the phone at the first time, then refused to pick up the phone again.) Now going to the body shop parts, it turned out that they have never told the people in the body shop about this car at all. I had to go to body shop and flamed at them to get my car fixed. The second set of the key is the best part of the story. They promised to look for the key on my first visit at the shop. I trusted them, so I placed my order on the car, however, the electricity went out, so I had to come back the next day. They still didn't find the car the next day. So I waited, after a week, I went back to the store, they randomly took out two keys and tried on the car, then apologized that they were not the right one for my car, and promised to check their inventory. The funny part is, I have the car with me, and if they had to test every key they found, there is no way for them to find the right one. They used XEROX PRINTER to copy the key down, and promised to find it, or order another one from Mercedes. 2 weeks passed, no updated information from them. They are not replying the message, nor picking up the phone. I suggest you to avoid this place. A bunch of liars. read more

I bought a 2015 mb e350 from this guy Darryl and was cheated of a spare key for this car. before I signed the papers i asked this guy if I was going to get a second key and he said yes. when I got home, he had given me a remote that did not work and had no key in it. I spent 3 weeks trying to talk to this guy Darryl and his managers and was never able to get one of them on the phone. very bad experience with this guys. It also seems as if this car was in a car accident before since I see some paint drops in the back bumper. I checked the carfax report and it said the car had no accidents. read more

my go to place everytime i need to upgrade. great selection and even better customer service. A1 guys