Sucks! Not only did I bring my car into get it cleaned and pay $40 for the privilege of getting it cleaned, badly and having to go back after them and clean it again myself! I also lost a $650 pair of glasses which I don't think I'll ever get back. To add insult to injury the manager came out and went for my car like I'm stupid and couldn't find the glasses for myself. If you're thinking about getting your car washed go someplace else. They don't care about your business they don't care about my business. Be aware if you're going to go here and make sure to take absolutely everything out of your car before you let them clean it. Good luck. I'll never be back. read more

Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. I was very, very, pleased with my experience, it's been several years since I have been to your location but since I was in the area and needed a car wash I decided to give you another try and James did a fabulous job on my SUV!!! He's an outstanding employee and takes pride in his work because it shows on my vehicle. .Thanks James, you have given me a reason to believe in Car Spa again!! read more

I've been coming here for several years for oil changes, however in the last 6 months or so the quality of service has declined. So much so that now I am facing a $500 repair bill because my car had NO antifreeze. The fluids had always been checked in the past and I assumed that they were checked the last two times that I was serviced. I called to speak to the manager only to have my call disconnected after holding for quite a while. I will NOT be going back! read more

I took my truck in to have it washed and cleaned on the inside. It took the estimated time that I was told but when I was told it was ready it was not completed. First of all the latch on my center console had been broken, it was working just fine before I got there. My back window wasn't even washed and all the other windows looked horrible. They did a terrible job vacuuming out my truck, wiping down the dash and the door jambs were still dirty. After the 3rd person came to me telling me they were a manager, I explained the situation about my console but all he was concerned about was how bad of a cleaning job they had done and had someone take my truck over to the clean up area to try and finish the job. Aaron toke my name and number and said he would contact me about my console after review the cameras, not sure how the cameras are supposed to be filming inside my truck. After I emailed Aaron to get an update on my claim he said that he reviewed the tapes and there is no way that his people would have broken latch because they should even have gone in my console. He was denying my claim. I sent him another email explaining to him that my console was working just fine about ten minutes before I got to Car Spa because I took my sunglasses out of my console. He has not responded. I just want my console fixed. read more

went there to get full service cleaning. I paid to get the interior cleaned as well. there are streaks all over my front and back windshield and there still is dirt on both. the windows still appear to have dirt on them. the area where my shifter is located has streaks on it. the exterior of the car looked greasy almost and looked as if the cleaning was not sufficient. when i approached the employee about visible issues i saw he proceeded to argue with me and tell me my car came in like that, but it appeared to be wax or soap that wasn't rinsed thoroughly. He gave me attitude and said that my car was full of imperfections, but that was not the case. i asked him to fix the issue and the wax came off so clearly it was an issue with how they do their cleaning. he was very rude in how he handled the issue. i was unable to go up there the same day because of work, but my wife saw my car and said it looked dirty still. this place has tons of bad reviews and its no wonder the employees are incompetent and rude. worst place ever so upset at how they do business. read more

Came on a Sunday morning as it was the closest place go me that could service my car. There were 3 gentleman outside but no customers. I asked if they checked tire pressure, and one man said only with oil change. I asked if it could be done separately and they told me no. I've never been to a car servicing business that didn't at least allow a quick tire pressure and air check. read more

If I could give this place a -5 Stars I would. This location is very convenient for me and the gas is relatively cheap (when they actually post the correct price on their signs). Every attempt to give them a fair chance has left me disappointed. The outside detail work is fine, but their interior job is HORRIBLE. It's like they didn't even vacuum or bother to remove the floor mats. I've even pointed out to them spilled drink residue in the cupholder time after time. After a particularly rude incident with the manager regarding the poor service, I have vowed to go elsewhere- I don't even buy their gas anymore. I would've been better off putting my money in a shredder than spending it at this place. One plus is that the service guys are generally pretty nice and will go over things that you aren't satisfied with. read more

I have been going to this Car Spa for 7 years now since I've moved to the area. I've always had a good experience but today was exceptional. The ENTIRE staff was extremely friendly. I got an oil change and the manager gave me a deal on a new filter and windshield wipers and waived my car wash fee. I got great deals and fabulous service. Could not be happier! I would recommend this place to anyone and everyone and I will definitely continue to go back! Thanks Car Spa! read more

I had a wash done the other day and it was ok. However, today I went to get my oil changed because it's much more convenient than the dealership. They wanted to charge me $72! And 24.99 x2 for wipers. I pay 39.99 at the dealership. That is a blatant attempt to rip someone off. Completely unethical. read more

I took my car there 4 times to get an oil change i always bring my own oil and own filter, I just recently acquired a place that comes with a garage so now i have the space to do my own stuff. to my surprise the filter that was supposed to be put on my car was swapped out for a used / recycled filter. They stole my filter and I'm pretty sure they stole my oil, I'm never going back there the betrayed my trust. If i didn't start doing my own oil changes i would have never known that was was being robbed of my belongings. They are thieves. not only that the labor rate changes every time I went. once the labor was $15, then $20 then $35 then $25 and a few times i paid the technician directly they barely rung me up when there. Absolute thieves don't trust them and i still have the filter for proof with all their shop marking i have records of me purchasing my oil and filters every time. read more

Great place to get a quick car wash. They do a good job with the interior and not too pricy. Inside they have a play area for the kids and a coffee bar. read more

I stopped in for an oil change and got a free car wash. I was serviced by Michael. He was timely, friendly, and very polite. The whole thing took about 10 minutes if that. Gold stars all around. read more

So on February 5 2020 I paid for an oil change at the windy hill location. I was provided a discount because my son was an employee there at the time. 3 weeks later the oil light started flickering. Knowing I just paid 45.00 for an oil change, I was beyond confused as to why the oil light would be flickering. Yesterday on March 27, I had the oil levels checked and found out that I was charged for an oil change and the service was NEVER COMPLETED. I called spoke with the manager he asked me to put oil in my vehicle to drive to to them and he also told me that they didn't have any record of my oil change in February, only in December 2019. When I arrived, an employee named Mike tried to convince me that oil was put in my car and also claimed I drove 3000 miles in six weeks, next he said I had an oil leak, not true either. They then asked me if they can check to see when the oil filter is dated for because they write the date on their filters. I allowed him to check my car under the bay, while under my car I told him to take a picture of the oil filter and to record what he was doing to my car on his cell phone so I can see what he was doing since I couldn't go under the bay, he ignored me and then he gave me the excuse that the date isn't on the filter. Then claimed they was going to check the cameras from the date of my service, then claimed they can't go back that far. After requesting a refund and them refusing to do so. I got the corporate number and left. After I left my car RPMs was not registering and my car started jerking and stalled out on me. I called their corporate office to not only to report them for not actually changing my oil and for what was happening to my car immediately after I left and their employee was the last person to touch my vehicle. I will never recommend this place for anything! They are dishonest and they damaged my car. The employee smashed the crankshaft control sensor while he was under my car. Do not ever go to this place for any type of service! read more

This was the worst car wash experience I've ever had. I could have done a better job at home for way less money. I got the Gold Full Service. There was nothing Gold about it. I waited an hour for my car to be done, which is ridiculous. When they called my car, I was so happy to leave I made the HUGE mistake of not checking it over. As I was driving home, I noticed the inside of my wind shield had only been partially cleaned and the parts that had were full of streaks. I pulled over to inspect my car in a nearby parking lot. Then I noticed, the interior of my car had only partially been vacuumed, the other windows were still dirty, and there was still a significant amount of dirt on my car. I do not believe they did a majority of the services the Gold Full Service promises. I drove back and requested to speak with a manager. He apologized and took my car to "fix" it. I waited another hour. During that hour, THREE other people came in with basically the same story I had. Meaning, my experience is not isolated. After the hour, my car finally gets called and all that was done is my windshield was cleaned. Everything else I complained about was still the same (including not being properly vacuumed.) I was told by the manager that I needed to get my car professionally detailed in order to get it cleaned. That they had worked the whole time (A lie, I watched and my car was not being attended to for a majority of the hour), but it just couldn't be cleaned. I saw that my situation was not going to improve and didn't want to waste any more of my time or money and left. When I got home, I was able to clean almost all of what they claimed was impossible with just some soap and water in less than 10 minutes. I'm sure I could have cleaned the rest with some additional time, but I didn't have it after wasting two hours at this awful place. DO NOT GO HERE! read more

Brought my car to be washed, vacuumed, dusted on the inside (nothing unusual and which is the package I paid for) and my car was as dusty and dirty on the inside as it was when I brought it in. This is the second time this has happened and I will never go back...ever. Poor customer service, poor quality cleaning. Don't waste your money. read more

Don't ever take your car to Car Spa on Windy Hill. I took my car for a simple wash. When I 1st drove up I told them the type of wash I wanted, then they started asking if I had any chips in my windshield...I said no and they still proceeded by looking and trying to ask what insurance I had. That should have been a 1st sign of what to expect. Anyway I proceeded with my wash. I waited in the waiting room. When my car was complete my make and model was called. I went to look at my car and asked the guy that clean my car why some kind of dirt was on my car. He said in order to get it off he had to buff it off and Car Spa would charge me $50, but he would charge me $20. I said I don't have $20. And he said..."What do you have?" Really??? On top of that, they didn't even clean my mats or condition the inside of the car. I immediately told them the wash was incomplete. They had me go back inside for about 3 minutes to half wash of mats and wipe of the inside of my car. And guess what? The dirt that required so called buffing was off too. I would never go back. The car wash had a bunch of unprofessional people and thugs working there. The wash looked awful. Even though the manager Daron was so apologetic and even offered me a free car wash to comeback for there business, I cannot do because the overall atmosphere was so terrible. That was my 1st and last time visiting a Car Spa. read more

My primary reason for going to the car spa this time was because I had three dogs in my backseat over the weekend and they had left dried dirt and dog hair back there (I have cloth seats). Now, I wasn't expecting a miracle because I didn't pay for their top-level cleaning, but I expected the dog hair to be vacuumed up at least. When they called out that the car was done and we went outside to pick it up, it looked like they hadn't even touched the backseat with a vacuum! When we questioned them about it they stated that in order to get pet hair out it would be an additional cost as their regular vacuums don't get pet hair out. So tell me how $2 worth of quarters at one of those do-it-yourself vacuum places can get the dog hair out, but your vacuums can't? Absolutely ridiculous. Lesson learned. I will not be wasting my money at this place again, not when I can go spend a fraction of the cost and do ten times a better job. They really need to re-evaluate the job they do on customer's cars. read more

They do a TERRIBLE job!!! If I could give them 0 stars I would! Car is never clean, windows are always smeared, hardly ever clean my side mirrors, and I have to go behind them and point out all the spots! It's a shame that this establishment doesn't take pride in its work! read more

Beware of false pricing. The $19.99 oil change is really $33.38 because "the manager adds $5 for the oil filter". That should be included. Another $4.50 because my car takes 6.4 qts instead of 5 qts plus a $2 "waste fee." The sales person was almost combative in his attitude when I asked about the higher bill. The name on my ticket is Louis Jeune. He just didn't seem to care whether I came back or not. I was planning to bring our other car later this week, but will find another place. There are lots of places in Smyrna that do oil changes. read more

I always have quick and friendly service here. The guys washing the cars and the staff inside are very nice. I bring a coupon and pay $11 for an interior and exterior wash. Sounds great to me! I'll keep going there! read more

I actually had to take back my first review. At fist it was great. The manager was out and sold me the package. I spent $129 and the car was supposed to sparkle. Unfortunately it was dark by the time i got the car back so the next day i realized i didn't see everything. They somehow damaged my seats and rugs more because i guess they didn't vacuum well before they shampooed. Now my rugs and seats are a mess from just wetting and spreading red clay dirt. They didn't suck it up at all so when i got in there was a puddle. There also were several smudges and streaks everywhere and places they didn't even touch. I went back because they give you so many days if its not up to standards (which is great) but this time they manager was no where and the staff was super RUDE! They didn't even listen to what my concerns were. They just huffed and said what do you want then?! They refused to give me back a receipt because they needed it since i had to come back, and i like to keep records for something for $129. In the end its better than the first time but still really bad. The o2 oxygen cleaning didn't work because of the water sitting in my car. So i just wasted my money. So disappointed. I will try to get up photos soon. They are much better places you guys! read more

Don't go for the &19.99 oil change they always advertise unless you want them to bait & switch you to the much more expensive synthetic oil. If you say no thanks to synthetic oil, expect an argument & warnings of car trouble instead of courteous service. read more

Horrible!! I was in the wash bay and another car was in front of me with brakes on . My car collided with the other car. I had to put my foot on the brakes and blow the horn continuously to get someone's attention. The manager told me that they were not responsible if someone uses their brakes since they are told not to. What they did not divulge ...it was one of their staff driving the car in front of me. USE AT YOUR OWN RISK. read more

I have been to Car Spa in the past and usually love the service and job that they do on my vehicle. Once again I expected the same stellar service but unfortunately I did not. I drove in and requested a extensive detail package and I was informed that I could not receive the service because there was only one staff person available for detailing cars?!? Isn't that the main objective of the company, to wash and detail cars?!? Upon asking the employee about this he just stated that it would take him at least 2.5 hours to do the job. I agreed to the time limit and the employee gave me the most disgusting look. After this interaction this Car Spa location will never have to worry about my patronage again! read more

Horrible experience. I dropped my car off for a full service cleaning. Included fma shampoo of the interior. When i teturned to pick up my vehicle, the interior had not been shampooed. I left and gabe them more time to correct the mistake. When i returned the second time, the fknished work was still not up to par. Not vacuumed meticulously. And the seats were still damp because they didnot rill the windoes down or open the doors to allow a breeze to help dry the interior. When i complained, which was not hostile or me being a nuisance, they threatened to call the police. I am in extreme disgust with these people. I eill never waste another penny with anh car spa. read more

Car Spa has changed from drying and manually finishing the wash and applying tire shine to an all automated process. Great if works but the technology is nowhere advanced enough for them to do so. I recently got my Acura RL washed and had greasy tire shine all over the wheels, splash guards, and lower body trim and the "Unit Manager" absolutely refuse to correct. Told me that upper management mandated that no one manually touch the exterior of the vehicle anymore. That their new equipment was so perfect that they no longer saw any need for employees to manually finish the dry down or even inspect anymore. I showed him all the issues i had with my washed car, and assured them that they were a long way from that kind of automatic car cleanliness. After more ten years I not going back! read more

I paid extra for an upgraded car wash (not a detail, a car wash). It took them 2 and half hours. My car was not completely clean. I could have paid less with hi-speed car wash off of north druid hills, had a better car wash, and would been out in less than 20mins. read more

If I could give less than 1 star or negative stars I would. I visited the car spa recently on Windy Hill parkway in Marietta. 5/11/13, purchasing the $39.99 car wash. Unfortunately during this visit I experienced some damage, namely numerous scratches on my vehicle window. It was almost as if an employee picked up a rock or a shard of something hard and scribbled grafttii on the window of my vehicle. The manager instructed me to come up since this damage, and I pursued seeing the general manager over about a 4 week process or so regarding this but he never returned my calls and was been very aloof on the times I did make visits at one time telling me he would fix the damage and then i would call back and he would not recall our conversation. It was if they hope I forget about what occurred. This was been a major inconvenience and has been a major blemish on my vehicle as well as a major time inconvenience to try and track down the manager Bill Carter. I live approx. 20 minutes away from the facility and had been back 3 times to show the manager (Bill) and each time he is "unavailable" Whenever I called I experienced a very nonchalant and despondent staff and I began to feel as if communication was made to not transfer the calls to Bill. My communication continuously was that I needed something done about this as soon as possible and I am utter disbelief that this would occur. After finally taking a 4th trip to the establishment I was finally able to obtain 5 minutes of the time of the assistant manager after waiting for about 30 minutes to be seen. The assistant manager photographed the damage done to my vehicle and assured the GM would call me the following business day which was Monday. On approximately Wednesday after my talk with the manager I still had received no call. I called the car spa and after a 5 minute wait I was transferred to the manager and at that point was told it was "impossible" for the damage to occur on his lot as he has "nothing" on his lot which would cause this damage. I was told this despite being 100% sure that my window which was tinted less than a year ago, shortly after the purchase of my 2012 model car absolutely had no damage. At this point we went back and forth on this and he became more rude and insulting through the call. I then e-mailed Corporate on this damage and after a day of waiting was called again and told the claim was being denied due to the feedback from the lot and they would still take no responsibility for the damage that was caused. To me this demonstrated a complete lack of service, an obviously flawed customer service process, a damaged product and improper execution of sale/service by the company. They simply walked away and made it very known that they do not value their customers. It is a place I would not visit again. read more

Visited this location today. Purchase a $28 car wash. The sunroof was still dirty, the wheels were dirty and the change in a closed compartment was missing. I will never return to this location. read more

I wish I had read the review b4 taking my car to this place they are terrible and they lie. They crack my front windshield and said it was their when I brought the car in. I will contact BBB. Also corp called they are just as stupid and dishonest as their employees read more

Odd customer service... Found a digital coupon they didn't accept digitally. Didn't seem to have any concern about the customer.

CarSpa poured so much water into my car there were pools on the floor and the dashboard was short-circuited. It cost me $600 to have the car repaired and dried and CarSpa denied any wrongdoing! I called the VP of Customer Service and only got vmail. Not surprisingly he never returned my calls. If you want a clean car, don't go to CarSpa! read more

I took my car for an oil change and car wash. As soon as I got on the expressway, the car ran hot and I got off at the Atlanta Road exit. A nice man stopped to help me and discovered that the hose to my anti freeze had disconnected which they apparently knocked loose in checking out the car. The car had worked perfectly until I took it there.. The man called them but after being kept on hold for an eternity said they could not help uinless I brought the car back which obviously I could not. I was stuck for about 3 hours. My nephew finally came and temporarily attached the hose and I made it home about 12 miles.away. Repairs cost me $237 + towing to repair shop of $49. I willl not go back. Rose P read more

I went to the car wash about 20 minutes ago and was told that "touch free" car washes are a thing of the past because they damage body paint. I have to say, I am EXTREMELY dissatisfied with the way I was talked to, and the hairline scratches I now have on 3 different panels of my '12 Honda Civic (I've had it 2 weeks). The representative assured me that their brushes would NOT scratch my car- and that they have "Bentleys and Maserati's come through all the time... Not that there's anything wrong with your little Civic".... Well let me tell YOU something, car spa! It is not up to you to decide who's car is valuable and who's isn't- maybe I don't drive a car worth more than my house, but I am a customer and I can post a review about my damage just as fast as anyone else! Please don't drive a new car (or a car that you care about!) through this car wash. Be wise and spend a few extra bucks at CarNutz on Spring Rd. It's touch free and they actually HAND DRY your car! :) read more

I took my car to Car Spa on Windy Hill yesterday (Saturday) morning. As it was still very cold, I was warned that there may be frozen water on the car and it would affect the job they did. As promised, it had frozen water on it, so I wasn't too upset but when I got inside my car, it had not been cleaned or vacuumed very well. I almost drove off, but decided to say something and one of the workers wiped it down and tried to make it better for me. I did appreciate that, and I was told by several of the guys to bring it back with my reciept so I could get another wash. Well, Sunday it was much warmer, and I went back, explained to the fellow in charge what had happened, how disappointed I was to the lack of cleanliness inside, and I wished to have a redo. He radioed ahead to let a fellow know I was coming through, and to take care of me when the wash was over. Well, as promised he wiped the outside down and told me he was done. I advised him that I needed my door jambs cleaned, as it had not been done the previous day due to ice on the car. He say very abruptly "I don't do door Jambs, and I stepped out of my car to tell him what happened. He did wipe them down but the whole time complained about the company he worked for and how unhappy he was! I stated that maybe the previous day they should not have opened so early due to the below freezing temperature. He went on to say what a terrible company and that thety didnt care. Well, needless to say, I won't be back, not interested in the job that was done, or the attitude that comes with it. read more

I've never been too impressed with their service but I live close by so went more out of convenience. Last week I moved things from my car to my trunk right before I went to the Car Spa. All I left in car was a walking cane on backseat and a zip lock bag of change on the floor behind the passengers seat. This bags sits flat and usually I have $12-$15 of change in it for drive thru's and things like that. I never would have guessed one of the staff would steal that big bag of change but they did. I noticed as soon as I got home and called. Manager said they would look over security tapes that night (Friday). I had not heard back so I called the following Tuesday and he said he didn't call me because he didn't see anyone on the tapes taking the bag of change. Very disappointed with the customer service, management and whatever worker would steal that amount of money and think I would not notice. Incredible. I will never go back there again! read more

Disappointed!!, went to car spa after a fast food place did not put the lids securely on two of my drinks, and they ended up exploding in my car and caused a sticky mess in my cup holders and on my carpet. I told the guys outside who were pushing the different treatment options and he said I should do option $33.95 interior and exterior service. I went through the service, when I got back to my job, I stuck my hand in my cup holder and it was still sticky. I lifted up the rubber and all of the lemonade was still glued to my cup holders. Windshields inside and back were very dirty. And when my husband came home, he said the back cover to the wiper blade was missing. I am now angry and think I should have watched every moment as anyone touched my car, and as it went through the washer, because somehow the cover got removed. I called to speak to a manager the lady who answered said he was busy, heard my concern and said to bring it back in. read more

My past two visits have been very disappointing. Both times I purchased Platinum pkg. ($32.99) and both times I had to return to have them re-do interior. Although exterior job was not great (water spots on windows and you could see where oil substance was sprayed on windows, etc.) interior job was worse. Rear window smudges/smears, water dripping from trunk area (which will run down back and sides of car when you drive off), front seats not vacuumed and, worst of all, numerous places on front dash, rear dash and door not conditioned. As it was very obvious to me when I got in my car, I am shocked it was not obvious to those that cleaned my car. Before driving off, I asked the young man who delivered my car to me, to please have these issues corrected. When pointing out the simple vacuum oversights and the windows, he appeared to be apologetic. However, when I pointed out the water dripping from the trunk area, he immediately got an attitude. Although he dried the area, I drove off with crumbs in the front seat and numerous places on dash that were not conditioned. Because both visits have been negative, I doubt I'll return. I would expect these type issues at a $5 car wash, but not at Car Spa where I paid $32.99! read more