The summer of 2015 ended up being a very difficult one for our family of 8. One of our children underwent a series of complex and painful surgeries at Seattle Children's Hospital to continue the repair of a complicated birth defect. While in the hospital with our one suffering child, our other kids had to step up and endure a disappointing summer. We had to cancel our one planned family trip and all the kids were unable to do most of the fun summer activities while they all rallied to support their little brother. While in the hospital, our oldest son Dawson turned 16 and was holding down a ton of responsibility with all that was going on. He never complained about the lack of hoopla and attention surrounding the rather big milestone. We bought an old car for him and he was glad to drive anything. We knew his only request was a working stereo.... But the kid never complained. So my buddy Tom called Car Toys in Olympia Washington where we live and spoke with the manager Chalisa Wilson and shared the story (without my knowledge). She then, with great compassion was very interested in wanting to help. We were blown away! If you could have seen my kids face at this possibility, it was flat awesome! So from a family of 8 in Olympia Washington we say thank you! Thank you for caring and reaching out to a 16 year boy who is an amazing kid, and helping him get his swag on a bit more with an amazing stereo. We are grateful. Chalisa and her team at Car Toys aren't just professionals, they are as the late great BB King says "Good Peoples". Thank you Chalisa! Thank you Car Toys! read more

I am a firm believer that when you do business with someone who truly seems to put the customer first, they deserve as much attention for it as possible. I came to Yelp expecting a ton of 5 star reviews, and was shocked at what I saw. There must have been a change in philosophy recently because my experience was very different than any of the 1 star reviews below. Here's the short version: I scheduled an install on a stereo, but after doing some research I decided I wanted a different one at the last minute. Unfortunately something didn't get communicated and I ended up with the wrong stereo installed. The gentleman I worked with was nothing if not professional and courteous, and immediately offered to fix the problem at no cost to me, at my earliest convenience. I then changed my mind again and showed up to the re-install with a totally different model in mind. Again, no problem, if that's what I want then they'll swap it out. On top of all of this, because of the original mistake they didn't charge me the small difference in price between the stereos. If you've ever worked in retail, or any other customer facing position, you know that knuckleheads like me usually had some role in creating the problem in the first place (repeatedly changing my mind), and it's easy to let that frustration show. But these folks were extremely professional, and as a result, they've earned my business for the foreseeable future. I can't speak for the auto detailing, but I wouldn't hesitate to buy a stereo from them. read more

My wife's car radio/CD player jammed and needed to be replaced. We went to several locations to inquire about our options. We discovered that the type of CD player she had was no longer available and she would have to move into the 21 century with a modern radio. This did not sit well with her as she is more than a bit intimidated with newer electronics. Then we stopped at Car Toys on Pacific ave and met Cameron. He made sure he understood just what she wanted and then went over the different possibilities that were available. He also suggested inquiring at the Ford dealer to see if they could repair her system. We came back this evening and bought the system he had recommended. After it was installed Cameron came out to the car and spent 30 minutes going over all the various modes and controls available until she was comfortable with her new system. He then ensured that she was free to call and arrange a time to see him to go over any other questions as often as she needed. I work in the service industry and I know out standing customer service and Cameron more than exceeded our expectations. Thank You for making our experience such an enjoyable one. John and Veta Repcik read more

This store has some of THE BEST costumer service. Rather than caring about making sales and tricking you out of money, they want to help you the most the can, efficiently and quickly. I came in today for an appointment because my amp went out, it ended up being battery problems and bad wiring. They helped ASAP, communicated during the entire process of working on my car, and even saved me some money. Carl has been working on my car and hasn't left me in the dark about one thing, he's come out to tell me his suspicions of what he believed was wrong, as well as took me back to the shop to physically show me the problems in my car and made sure I understood what was wrong and how he was going to fix it. He also fixed my remote start without being asked or even told it wasn't working. Chris has been so helpful, while keeping a grasp on his busy store, filling up with people what seems like every ten minutes, he's made sure the service I've received was good and efficient, as well as found the best ways to save me some money on this (usually) costly repair. I couldn't be more pleased with the results in receiving today. read more

Chris Johnson at the Olympia store is awesome! Very professional and friendly to work with! One week after purchasing my new phone from them , it quit working, due to some sort of software issue. At first Car Toys wasn't sure they could help because I didn't keep the box the phone came in and apparently At&t requires this. So off I went to the At&t store hoping they could help me. But after getting the run around for about three hours from them, plus dealing with a rude At&t warranty person on the phone ( And all because I didn't keep the stupid box the phone came in!) I was frustrated and stressed! I was leaving the next day to take my son to college and had to have a phone! I was feeling like no one was going to help me all because I didn't keep a cardboard box! But then I went back to Car Toys and Chris came to the rescue and got it all handled! He made phone calls, got information and I ultimately walked out the door with a new, working phone! I will be an Olympia Car Toys customer for life after my recent experience working with Chris! read more

I see more bad reviews than good about Car Toys in Olympia, Pacific Avenue. People writing these bad reviews must NOT have had help from Installer Corey Peters. This man gave me OUTSTANDING service, just outstanding the two times that I visited. Both service visits were for hard wire installs one for a Dash Cam, and the other a Radar Detector. Corey was very pleasant, understanding, respectful, and kind to me during both visits. Corey's work was excellent in that both wires are well hidden and both devices work as they should. If you ever visit this store, and you want the best service possible, ask for Corey Peters. I can't say anything good or bad about the other installers. My only service and support was from Corey. After reading so many bad reviews, I thank my lucky stars it was Corey that worked with me, and worked on my 2014 Toyota, Avalon Limited. Thank you Corey for the wonderful service you provided me on two occasions. On any future visits, I will always ask for you. read more

My experience with Car Toys was just the opposite of Elena B on 11-11-13. I walked in the front door on 12-1-13 and was immediately approached by Patrick who ask if he can help me. I let him know my situation and took me right to where I needed to go. I was looking for a inexpensive car stereo and explained that I am on a fixed income due to disability. He immediately showed me some stereos that were of very good quality at a price that I could afford. I ended up getting more stereo for my money that I was looking for at a price that was below my budgeted amount. Patrick showed my excellent customer service, was very professional and took my situation into consideration when he was helping me. I came back the next day for installation which in itself was outstanding. I was told that it would take approx. 1 hour to about 1 hour twenty minutes. I was out the door in 25 minutes. OUTSTANDING SERVICE CARTOYS AND PATRICK!! I will be back!!! read more

How do I start? I walked into the store wanting to get a new radio for my car. I was greeted by a young man by the name of Kramer. He was very friendly and started a great conversation right off the bat about nothing to do with my interest what so ever which was very nice to not be rushed into buying anything right off the bat. He was very interested in my vehicle and super knowledgeable about how to take my car apart and knew what he was talking about . When he was showing me the product he was greeted in one their radio rooms by another young man by the name of jordan who was very knowledgeable about all the product. These two came up with a great system for my vehicle and have been very impressed with there abilities to explain everything so well. I will surly be bringing my future cars back for the concert style sound they have so expertly molded into my vehicle so seamlessly. Thank you again Kramer and Jordan. read more

Bought an amp speakers deck and wiring kit to do a stereo install myself. Two months after I installed, my amp went into protect mode and my subs wouldn't work anymore. I tested everything and figured out that the amp was defective so I took my car in to have it looked at hoping they would replace the amp under warranty. When I took my car in to have the amp looked at, they looked at it even though they didn't do the install. They figured out that the amp was defective and replaced the amp for me, the technician even installed it for me even though they weren't required to since they didn't do the original install. After about an hour of waiting I had a new amp and my stereo is working just fine once again I really appreciated the customer service and the quality of the install - in particular the manager Chris, the customer service rep Eric, and the install technician Dan were very helpful. Thanks guys! read more

I came in early on a Monday morning to get my rear speakers replaced in my vehicle and as soon as I walked in the door I was promptly greeted and my questions were answered. Brandon was great. He helped me pick out the right speakers for my vehicle, and made time to install them even though he clearly had other things going on at the time. During the process he came out a few times to check with me before moving forward with the install, due to unforeseen minor issues that popped up. I really appreciated that. No additional charge on the install, he just wanted to make sure we were both on the same page. I highly recommend Car Toys, here in Oly and specifically, I want to say thank you to Brandon for making my experience quick and painless...and actually enjoyable! I would come back just to work with Brandon again, he's a straight shooter. I really appreciate that. read more

I went to Car Toys to purchase my new cell phone because I was eligible for an upgrade on my current plan. I already knew that I wanted the new iphone, and I suspected they probably wouldn't have it in stock (because nobody else had it in stock). They didn't have it in stock, but my salesperson Bianca said she could order it no problem. She called me three days later to tell me it was ready for me to pick up (very fast, considering I knew people that waited two weeks from other places). When I went to pick it up, she was very happy to help setup my new phone and transfer all my contacts for me. After no time at all I was on my way with my new phone. I will definitely go back when it is time for an upgrade again. read more

Great customer care from start to finish. Extremely happy with the service that was provided. I had a alarm system, two 12" subwoofers with enclosure, amp, and a 7" double din Kenwood installed. I went in with a list of things I wanted as well as options that were desired. I informed Car toys what I was willing to spend, Amazingly Car toys was able to get me everything I wanted (including installation) for the amount I was willing to spend. I'd like to give a shout out to my installer Ian Churchill and customer service rep Kiley (sorry I don't remember her last name) for all their attentive, knowledgeable and professional service they provided me directly! read more

After having a FRUSTRATING experience at two other Verizon dealers I went in to Car Toys yesterday to upgrade my family's phones and the Service I got was above and beyond. Chalisa was very knowledgeable she solved every issue we had quickly and within our budget she even let my 7 yr old watch Tom and Jerry on her phone while we waited on Verizon customer service. I wish the Verizon customer service people we had to deal with during the process would have been as helpful. My daughter also got a stereo installed in her car while we were there it looks and works great. I would have no problem sending any of my friends or family in there. Good job read more

The Store Manager Kioni has been extremely helpful/ knowledgeable and friendly the entire time I've been using their services for almost two years now. Even through extremely trying times with my interlock device I always feel like a priority here thanks to him and their excellent Master Installer Ian who is very knowledgeable and excellent at problem solving. The new owners from Foss Audio and Tint are also very helpful and communicate well! If you unfortunately need a ignition interlock device in Olympia/Lacey/Tumwater come here. They also provide several other excellent services as far as equipment and installation for your car. read more

My third install - 2/12/19. Immaculate work! Chalisa helped me get financing and I recieved a thoughtful price break on top notch products. The design and build are superb, and the sound quality is absolutley phenomenal!!! Installation had a hiccup, which is being resolved. Car Toys goes the extra mile to take care of their customers and stands firmly behind it's products and installations. Olympia Car Toys has a fantastic manager that has turned me into a lifetime loyal customer. Even with a minor setback, I always ll that my time is valuable to you. My tunes make me smile, and you made them sound better than ever! read more

We returned to Car Toys in Olympia, WA, because Bianca Harris had done such an excellent job selling us our Samsung Galaxy 3 smart phones two years ago. She had been friendly, knowledgeable, and informative in explaining the attributes of the Samsung, and she gave us a very understandable "tutorial" so that we would be able to function with our new phones. We were impressed again as Bianca sold us the upgraded Samsung Galaxy 5 a few weeks ago. Her competence was displayed in her exceptional ability to promote her products. We would trust no one but Bianca in any future smart phone purchases. read more

First of all, these employees are the best! I came in last year to set up a sound system in my car. Later on, it stopped working. That was my fault, I had wired it myself and just messed a minor part up. I came in a year later and used my 4 year warranty and got all new everything and the whole team was so quick to help me out! Big thanks to Ian though! Ian helped me out with more than I could even hope for:) he's a great guy and definitely knows what he's doing. I will always recommend these guys to anyone that needs any work done to their car:) Thanks guys, I really appreciate everything. read more

Wanted a receiver with backup camera installed in my 2016 Kia Forte 5, Then changed it to include Nav. The Receiver (DNX693S) cost $799.96 (WITH FREE Backup Camera), New Backup camera, another $59. SiriusXM antenna/adapter, another $120, Msc parts, & INSTALLATION "$380.00" After Nickel & Diming me during install, Total cost $1851.44. And they didn't even give me a cigar or all my parts (new/old * not used) I requested ahead of time. NEVER go with CAR TOYS Install rates. THEY LIED. I've been back 3 times so far (to take care of original problem), Hope this last Wednesday is the last. read more

Every time I come to this store I have an amazing time. The customer service is great, the work is always good, they answer any and all questions and I always leave feeling satisfied. I've dealt with most of the workers there and everyone is so nice, James O'Hern has worked on my stereo every time I've been there and he always does an exceptional job. When my car is getting worked on I don't just sit around and wait, I always have someone talking to me and making the time I spend at Car Toys always fun Brandon Miller and Brian Mead always find ways to make the experience better! read more