Very rude and unprofessional customer service. Bought a lens online, it turned out to be defective and I wanted to return it. Basically got called a liar and was forced to pay for return shipping myself. Lesson learned: stick to the bigger stores like Adorama and B&H. read more

I used Cardinal several years ago to repair an old 1960's Nikon and was pleased then. I've since moved away but desperately needed to find a repair shop 4 days before Labor Day for my Nikon D60. I called around to numerous places in Philly and Montgomery County but came up short. I remembered Cardinal and spoke to the technician, Terry, who works on-site. I dropped the camera off that afternoon got a call the next day that it had been repaired!! The cost was $60 cheaper than the other estimates I received and even comes with a 1-year warranty on the service. I will happily drive the extra distance for any future repairs and am excited to be heading into the holiday weekend with my camera in tow. read more

Kurt is excellent, matches the big NY guys and has local service. Bought a LOT of stuff here, always happy.

I visited there a week ago looking for a new camera bag. Their selection is large and varied, with something in all price ranges. My initial choice was what I thought was for me, but it wasn't and upon my return they gladly let me choose a different bag. The personal service was excellent and I will be returning in the future for my photo needs. read more

Purchased a lens through here that had issues which I suspect was a de-centered copy. When shooting vertical, the lens would be so soft that it appeared out of focus, yet turning the camera 180 degrees (still vertical) it was tack sharp. Called Cardinal and they said they would exchange it, sent me a label, and I sent it back. A week goes by and I never hear from them so I call. They transferred me to someone in online sales (bought online), and he tells me it might be a week due to stock. That I could wait or just get a refund. Ok, I'll way I say. Another week goes by and no contact once again. I call again and the person I need to talk to isn't there and will call me back the next day, which never happens. They finally call Monday. I'm told they now won't exchange the lens and I can either have the same one sent back, or get a refund. They said the lens was tested and works fine. I try to explain that I also tested it and have the images to show the problem. A consistent problem. The guy I talked to won't have it and starts getting rude. He finally says they're just going to refund. I said ok, I'll purchase elsewhere and he hangs up. I call back and talk to a manager and she proceeds to explain how they can't exchange because shipping costs them money and they're a small company. She wouldn't let me get a word in until I finally asked twice if I could talk. I told her what happened and how I tested the lens. Finally she says that they can't send a third copy out. THIRD??? This is my FIRST. I explained all this and it appears she was misinformed. After all of this she finally offered to exchange it "this time" which I declined. After getting hung up on by a rude employee, I no longer wish to do business with them. I'd avoid this place at all costs and use a reputable camera store like Adorama, BHPhoto, or Amazon. read more

These guys are so awesome. I found a deal on amazon.com, called them up, emailed it to one of their staff, and they matched the price(and gave me some higher quality stuff). Their communication was speedy and excellent and I almost hope I break my camera just so I can buy another one from them. read more

I was recently in the store to inquire about a night photo shoot...the sales men, 2 of them knew no details about it. The one guy had called another store for the info and was very rude. Then when I asked about the "free class" that they had advertised on there website, he said "it's only if you bought your camera from Caridnal Camera." I told him, "no where on the website does it say that." He replied, "If you don't like it, then leave!" and then he walked away. Will never step foot in any Cardinal Camera! I rather drive in the traffic to King of Prussia to Ritz Camera where they sales people are friendly and very helpful! To think I was planning to buy a new lens for my Nikon there, and pay $1,000+, glad I didn't! read more

I had a GREAT experience with Cardinal Camera. I bought a camera from them eight months ago, when I went to sell it I found out it was a "grey market" camera. I then contacted Cardinal Camera and Brian said there was an obvious mixup and he would send me a new one. I received it this week. In these days of rushed sales-people and many people ordering on-line, a nice personal touch and genuine service seems to be going by the wayside, but I see it has not been lost on those who work at this company. Thank you cardinal Camera. read more

What a great place. No big box store for me, this place has it all and more. I have been going her for at least 20 years. They have never done me wrong. Best price matching. read more

Excellent customer service. I make it a point to make all of our business' large purchases there. We feel strongly that it is important to keep businesses such as Cardinal Camera going. Anyone can go on Amazon these days to make a purchase, but what a wonderful experience to feel valued as a customer, never rushed & educated prior to making a purchase. I send everyone I know there. The staff is knowledgeable & friendly. They frequently have specials & promos on a variety of items. They are a hidden gem in the heart of Lansdale. I look forward to bringing them our business for years to come. read more

What a wonderful company!! I found them while researching and looking for a Panasonic camera that I wanted to purchase. Most suppliers were out of stock on this camera. Cardinal had it in stock, matched a price from a local dealer, and shipped it for free. The salesman Mike was great to work with. He even threw in a few accessories that competitors were including. I got the camera the day after i ordered it, as promised and for the price I wanted. Highly recommend this firm! read more

I was there on Saturday at their big anniversary sale and got a great deal on a Canon camera and even got to meet and get Darren Daulton's autograph. I have now bought 4 cameras over the years from Cardinal and multiple accessories and every time I have had a great experience. Compliments to Scott, my sales person, who is very knowledgable and gave me a great deal, Kurt the owner, and the rest of his team. You can always try to find deals online but if you want great service, expert people, and a very competitive price check out Cardinal. read more

The old neighborhood camera stores are slowly going under. Not this one. I am a pro with 30 years experience. While waiting to have some scans done for some comp prints for friends, I hung around. The salesman was helping a customer choose a rather high end digital camera. He was straightforward, knew his product, and while explaining the advantages of a more expensive model, there was no hard sell. That was nice to see. And, their in house scans are a great value. A great place. read more

I've never been to the store in person, but I've talked to them on the phone and ordered from them twice by mail. Good people with good prices. read more

Best price and excellent service from Scott on an out-of-state order. He handled my camera purchase personably and efficiently, shipped same day, and quickly sent me the tracking info. I couldn't ask for more. read more

I had ordered an a7riii from cardinal camera and got it from ups. Noticed that it was super light and when i opened it, it was empty. On closer inspection, it looks like the package was opened and retaped. Someone probably stole it during delivery and i do not want to blame anyone without proof but there are only limited ways and time that the package could have been opened. Any way, called for help and cheryl took care of me expeditiously. Also called ups regarding this incident and filed a report with them. I was called by Cheryl the following day and was assured another camera will be shipped to me. I am very disappointed with ups and how i got an empty box but i am very very happy with the excellent service i received from Cheryl and cardinal camera. Highly highly recommended read more

Kurt, the owner, and staff are the best in the industry! I buy all my gear from Cardinal. They carry all the best brands and at very good prices. Customer service is the best! Give them a try! read more

Excellent all around experience! Specifically, Ed Mirzoeff has been an amazing help! I'm now a lifelong customer. Thanks!

i just bought the Sony A7RIII and a Sony 24-105mm G series lens online. Both came promptly and work flawlessly. I'd buy again from Cardinal. read more

Recently bought d800 and wide angle lens and was very pleased with the customer service and experience. They are always going the extra mile for me and taking their time to listen and help. Pricing is very reasonable and competitive. read more

Recently purchased a Canon 70D with a Tamron 16-300 lens from Cardinal. Had the opportunity to speak with owner Kurt Seelig and found him to be knowledgeable, professional and friendly. Could have chosen the internet or big box store route but instead chose to support local business. Nice to work with a family run operation. read more

Thank you Kurt and your team for great service and adding value when one is purchasing the products you sell. Your great communications and honesty are so rare these days and totally absent from the large internet camera companies. Your smaller and very personal store is most trusted when investing in a camera that captures our lives and the moments to be cherished. My best wishes and appreciation as we certainly received the exact camera bundle we needed, when we wanted it and at a most competitive price. read more

The sales staff is competent and pleasant. Not the management. Very obnoxious. I bought a lens from them and after two tries at a repair I asked to return it. The manager said no. She said that they were a small store and if they took items back they'd go out of business. B & H is the place to buy - always. read more

Beware when buying online from Cardinal Camera at cardinalcamera.com. I ordered a camera (Canon 330HS) from them back in March. A week later, I never received the camera, and called them. The salesperson I spoke with at this store said they would have someone call me back, and this person told me there was a "mix up" with the order and the camera I had ordered was discontinued and out of stock as a result. He offerred another model (Canon 340HS) instead of what I ordered. I wasn't interested already knowing that model has poorer image quality, so I requested a refund, and he said there would be no problem and that I'd have the money back in a few days. But a week later I still hadn't received my refund, and called the store again. The salesperson again tried to sell me the other model, which I said I wasn't interested in as that was not what I ordered. He said he'd let the person in charge of internet sales know and that he'd call me back. Well he never did, and I called again, to get the same runaround. Fortunately I paid with Paypal and had to file a dispute, now almost a month later, I finally have my money back as Paypal decided the case in my favor. No one from Cardinal Camera returned my messages or the ones from Paypal. Needless to say I don't plan on buying anything from them online again. They seemed to hope that I'd just forget about the order and that I'd go away. I'm writing this review to urge others, at least online, not to make the mistake I did by giving these guys my business, because once they have your money they could care less about giving the customer what they ordered or their money back. In a way, they tried a "bait and switch" by taking my money by having a discontinued, out of stock, camera on their website, and then trying to sucker me into buying another model which was inferior. Buyer beware! read more

Fantastic customer service, knowledgeable staff, free classes. Best place to buy a camera!

I ordered my Sony A7Rii through Cardinal's Amazon shop. I am always hesitant buying used items online because who knows what you'll get. But I was pleasantly surprised and extremely happy with my purchase. The camera turned out to be brand new even though I bought it a few hundred bucks cheaper. I ordered the camera on a Sunday and it came on Tuesday!! What!! Ridiculously fast shipping!! Camera came in original box with all items still sealed. Very happy with purchase and service. Thank you Cardinal! read more

I have been buying camera and equipment from Cardinal Camera for many years the tent sales are top notice events, really they are events with lectures and training sessions. I have purchased 8 high end cameras and several regular ones and many lenses there, mostly during the tent sales. This year I took about 5 cameras to sell, normally there is a pro dealer who asses the equipment and gives a fair price for you to sell, not this year a young man who didn't really give a fair assessment of my equipment "I'd give ya five bucks for that camera" "maybe a hundred for that one oh 5 more bucks for the power booster on it". I left pissed off and felt insulted by this person, not the best way to do business. Yeah maybe a few things were not new and not worth as much as they once were, but don't insult me with flippant pricing and a bad attitude. So first year I bought nothing from them, I bought a new set up straight from Nikon and I sold my stuff on eBay for a LOT more than I was offered. So sad this was the first time I felt slighted by this wonderful store. Take note I gave them 4 stars I really, really wanted to give 5 stars because the sales people really do know there stuff and they take the time to really help and THEY are nice and friendly. read more

Wow, I should have read the John P. post of 4/22/14 regarding the purchase of items online from Cardinal Camera before I bought something from them. I ordered a camcorder on 6/4/14 and to-date have not received it. I made several inquiries about the item with no response from them. I even emailed the President of the company. Since I paid through Paypal, I have filed a dispute and hopefully Paypal can help resolve the issue. At this point, I would just like to have my money back and go somewhere else for the purchase. Can't comment about their service if you go to one of their store locations, but I can tell you, "don't buy something online". read more

I had a bad experience with this vendor. They accepted my internet order for a camera lens, and charged my credit card immediately for an item that they apparently did not have in stock at the time. I only found out about the stock situation when I called them 3 days after the order had been placed to ask about the shipment. The support person said that she would get back to me. She did not call back. I then contacted the support email address on their website on the same day, and the company owner responded, promising a refund if I wanted to cancel the order. I immediately wrote back to him that I would indeed like to cancel the order and that I, of course, expect a prompt refund. Nothing has happened in return. In the meantime (=5 days later), I have called them back twice about this, and have written an additional email. I have yet to receive any kind of cancellation notice from them, and am still waiting for the refund. Worse yet, during the last phone call, one of their employees (Claire) first lectured me about the fact that "personal interactions would always work much better than emails" and then hung up on me. This is simply not acceptable. read more

I am a passionate nature freak and photographer. So when my flash stopped working 7 months ago I took it into the King of Prussia Cardinal Camera for repairs. When I dropped it off I asked the clerk what the estimated time would be to repair it. He state 4-6 weeks give or take a week. That was the end of June 2011. It is now January 16th 2012, seven months later, and no camera. I started to call the repair man, emailed him, even sent a raving letter to corporate. At first I was told the part was on back order. Fine. But then the one time I finally get to talk to Terry, he tells me that MY camera was sent to Nikon USA without my knowledge or consent. I told him the importance of the camera to me in october and he (terry) promised to try and get them to rush it. It is now January and he never even called back to say whether they would or not. Obviously not. After waiting seven months to fix a damned flash I am fed up with it. I have been nothing but sweet and patient. Even worse when I dropped the camera off the market value for it was 399.00. seven months later its 270 so even if i wanted to force them to let me trade it in for another of equal value I lose 129 dollars. Its lose lose. Cardinal Camera has been the worst customer service i have ever dealt with. At this point i'm sure they have lost it or accidentally sold it to someone else. I absolutely recommend going to another store, AVOID CARDINAL CAMERA AT ALL COSTS. read more