I have purchased two cars from this dealership. I strictly work with Lynn Davis (Sales) and Imran Khan (Financial) they stand by their word. They BOTH believe in customer service. If you work with these two gentleman you WILL leave with a smile on your face! Don't be fooled by the others! Lynn and Imran are your guys! read more

I recently purchased a used Mazda 3 from Cardinale Way. Mychael was my sales associate, and I can honestly say my experience here was the most straightforward car purchase I have ever made from a dealership. I did not feel pressured or pushed to buy, and felt listened to throughout the process by every employee with whom I interacted. Mychael responded to my emails and questions quickly, he was upfront and straightforward throughout, and because of that, we were able to make a deal that I was happy with. If you are looking at a Mazda, start here. read more

This is a dishonest and poorly run auto dealership The general manager promises you the world and then does not deliver DO NOT fall for their early trade in scam......They get youthey in there and they dont make it happen Their customer service is non existent and they just dont care read more

Over the phone the term professional doesn't exist. What happened to customer service? Their attitude portrayed to be only in their best interest. I would never consider giving them my hard earned money. Their reviews are pretty consistent. Buyer beware read more

Whatever you do, do not access Chapman online. You will never be taken off their email list despite multiple UNSUBSCRIBES. It s abusive , obnoxious and annoying to say the least. read more

This place does not even deserve one star. I talked to the "Finance Manager" and explained to him that we had a small balance left on a prior totaled vehicle. He said they just did one and they were able to wrap it into a new car. We were called almost every other day. Today we decided to apply for the car that we had wanted. They had someone call and take our application over the phone. We checked in at 3:44 today to see what the status of our application was. We told them we had $1200 down and asked what kind of payment we were looking for. They asked for pay stubs and we were quick in responding. I am a 1099 employee and I explained that so I sent bank statements. We sent everything quickly. They asked if we could do $1500 down and I verified it was for the car that we wanted. They confirmed. They also confirmed they were getting everything ready and it would be quick and easy. Me and my husband were super excited to get there and make this a good car buying experience. We got there test drove the car and went to start the paperwork. We were told what our interest rate would be and with the down payment amount we verified earlier. We were happy and at peace.... We passed by the "Finance Manager" that was suppose to be doing the deal and he told us he was going to get everything printed up. The Sales person Angel left and then over comes an older gentleman that proceeds to tell us that the approval they have is with $3750 down because I am a 1099 employee and that with the $1500 down our payment was going to jump almost $188 per month. We were also told that the prior balance was left out of the deal. Which was fine. We would just take care of that. However we were already told that the $1500 down was all we needed. I would not have the $3750 until after Dec 10th. That was the whole premise of making the trip over to the dealer if they would do the deal with $1500 down. We would not have gone to the dealership tonight if they needed the whole $3750. Then the older gentleman would not give us copies of the paperwork we just signed. We are so disappointed and these types of dealers give the good ones a bad name for car salespeople. The sales man Angel told us before all this that they were a Christian based company. Um... We beg to differ. There was nothing Christian about this and a very sorry experience. read more

Don't walk, but RUN away from this dealership. They have hidden fees and sold me a used lemon. The GM and used car salesman are as elusive as a golden unicorn. read more

We spent a lot of time researching vehicles, test driving all of the options in the CX-5's class, and meeting with salesmen of every make of these SUVs. The team at Cardinale Way and mostly our sales consultant Bob Lechniak were the key reasons we chose the CX-5. There was no BS, no stress, and the CX-5 is truly the best ride in its class. It is a luxury vehicle at a very affordable price. Do your research, test them the way we did and you will see that our experience is no fluke... or you can save yourself months of research, avoid struggling with obnoxious dealerships, and waiting for "the right deal" and simply go see Bob at Cardinale Way. He will take care of you and you will drive off the lot very happy. #zoomzoom read more

Last time I took car in, they scratched it & took weeks & multiple calls to get them to fix it. Made oil change appt 2 weeks ago, took day off, only to be told it would take 1 1/2 hrs (for just an oil change) & the entire site is under construction without notifying customers. Rude staff, indifferent service, they really don't care. I recently bought another new car & went to a different dealer because of the extremely bad service department here. read more

This dealership is a scam. They advertise the price of the car online to bait you in and then don't allow you to buy the car without paying an option charge at full price. Run away and go somewhere else. read more

The service department is completely professional, we visited with an emergency. The service advisors couldn't have been nicer and took care of my wife timely. This dealership is very trustworthy and I recommend them highly. Looking to buy a second car, Mazda 3 ( our fourth Mazda overall ) Mark Metzar was very professional. High recommendations read more

We went through Kelley Blue Book in an effort to get an offer on our Kia. Within minutes of submitting the request Kim from CardinaleWay Mazda called. I explained to Kim that we probably weren't going to be able to sell the car because we owed more than The Kelley Blue book offer. She asked that we send pictures over since we live more than an hour away and she promised to get with her boss to discuss the vehicle. She texted an updated offer that was significantly closer but we still needed time to get the rest of the balance. A month went by before we had the funds in hand. I texted Kim, she answered within 5 minutes, set up an appointment for this afternoon, got some info from me and said she would have the paperwork ready when we arrived. We were a little early for our appointment but another employee whose name I didn't catch invited us in to wait and he went to get Kim. We waited no more than just a couple of minutes, Kim checked out the car, came back in, had the paperwork all ready for us. We signed everything and we're out of there in under 15 minutes. No hassle, friendly employees and very professional. I would absolutely do business with this dealership again. Thanks Kim and thanks to the very professional gentleman who greeted us in the lot! I love doing business with professional and personable people. read more

It usually takes longer than it should every time I come here to get my car serviced but TODAY, holy shit. There's literally no reasonable excuse as to why it's taking FIVE HOURS to complete a oil change and swap out ONE tire??? I had an appointment at 7AM and am still here at 11:45 with no update as to when my car will be ready. I went to Discount Tires a few days ago and had a tire changed in less than an hour all while in the comfort of still being able to be in my car. This dealership has no respect for customers time nor good customer service skills. Today is definitely the last time I give them my business. read more

I found a car I loved at this place and reached out. The car itself was listed for a good price but the fees were ridiculous! They were offering me a 6 month powertrain warranty or 6,000 miles, lifetime window tint, door edge and cup guards, and nitrogen in tires (you can literally get this for cheap at Costco) and everything else is literally a joke. They wanted to up-charge me $4k for this ridiculous warranty that they called the "dealer aftermarket" fee and I told them I didn't want it and I didn't need it. We spoke over a week and I was able to negotiate half the rate taken out so it was $2k at the end. They said they would only do this deal if I finance the car through one of the banks they work with. I told them that I would only do that if they can get close to what my credit Union is offering me which was a decent APR. They came back with an APR almost 4 times higher then the one my credit union was offering me and told me that if I don't do the financing with a bank of their choice then we didn't have a deal at all. THIS IS ILEGAL! Car dealerships can't force you to do this and they denied my offer because of it. THIS IS SO WRONG! THE WAY THEY HANDLED THIS WAS ABSOLUTELY DISGUSTING! They were trying to scam me and force me to use a bank of their liking after I agreed to put 2k in their pocket for something I didn't want to begin with but they kept pushing me and refused to sell me the car unless I pay for this joke warranty that literally covers NOTHING. A 6 month or 6,000 mile powertrain warranty on a used car from 2008 with 85,000 miles is quite useless. I can get a 3 year warranty for $2k with my credit Union and they wanted $4k for 6 months - WHAT A JOKE! Also, I'm a girl and I felt that they used that against me and didn't speak to me professionally. The sales man tried talking to me like I'm some naive girl, upselling me on some useless warranty by telling me how great I would look cruising down Southern California with my top down and saying stuff like- are you really going to miss out on this opportunity because of this fee? When in reality they were trying to rob me and pocket this money. I felt disrespected and taken advantage of. I absolutely do not recommend anyone doing business with these people. They are unreasonable and all they want to do is scam you. DO NOT GO HERE AND WASTE YOUR TIME! SPEND YOUR MONEY ELSEWHERE! read more

Notice all the one star reviews..Well deserved.Deceptive practices in slipping in ad ons and not telling you about it . Sales personnel , sales manager or finance manager never pointing out $2000 charge forResistAllNG2.. Something you can get at an auto parts store for 10 to 15 dollars. The car itself is great but try another dealer to buy one. read more

DO NOT BUY A CAR FROM HERE!!! I had a bad feeling from the time I walked in to the dealership. I should've left at that point and went to a different dealership. The employees here are the typical dealers that you need to watch out for. Especially Matt (the general sales manager) and Tim (the sales manager). Watch out for them! After having an okay experience with Drake, Tim came over with the layout of the prices, he automatically had the $1500 paint protection added on to the final price. He explained it to me as if my car automatically came with it and I had no choice but to have it on there. As a first time car buyer and going alone I didn't question it. Tim was very pushy and rude! I decided to go through with the sale which was a HUGE mistake. The night I got home and saw a paper saying the paint protection was optional and should have been given as an option. Which It wasn't. I immediately called and was ignored, told I would get a call back and didn't. I called early the next morning and finally got a hold of Tim and he said he would call me back. He never did, so I showed up. He was SO rude (even the employees at the front desk were like "woah!" As he rudely put his finger up at me and said wait! He ended up sending Matt over to me. I explained to him exactly what happened. I said I want the paint protection taken off because I was never given the option for it and I have paperwork saying it was supposed to be an option. And I never would have gotten it if I knew it was optional. He refused to remove it and said he never would have sold me the car if he didn't have the paint protection on it. Yet none of that was told to me while going over the prices. After sending several emails back-and-forth he finally said "how is him losing out on $1500 a win-win for both of us" he shut me out and said there's nothing else to talk about. This just shows they are only in it for the money. After not getting my money back I continued to get multiple calls and emails from Drake. I said stop contacting me unless you actually wanna help me with my issue. Since he said in his email he is happy to help with any thing I need. He refused to respond. Because again they don't want to deal with the issues they only care about the money. It's funny how Mike comments on all the bad reviews but when I sent an email and tried calling you refuse to get back to me. On top of all the other issues I didn't even have my car for a month before getting brake malfunction warnings. And the last place I would go is to the dealership to get it fixed. So please! Avoid this dealership as much as possible. read more

STAY AWAY FROM THIS PLACE! I bought a 2106 cx5 and to be honest I didnt do a thorough check of the vehicle before doing all the paperwork. I did notice that it had one leather seat and one cloth seat in the back which I thought was weird. So I asked the salesman and he said "that's how this model comes." Which is complete bullshit! It also had a dent on the tail gate so they put me in a loaner while they fixed it. A week later I pick up the car and take it home. On the drive home I notice the brakes making a clunking sound when I pushed down on them. The rear passenger side window wouldn't close all the way and another sound coming from the back which upon arriving at home discovered was the damn leather seat that would latch down the way it's supposed to. On top of all that, they didnt even detail the car how they said they would. It smelled like a fucking ash tray and there were stains on the paint. Cut to today. I've made up my mind that I'm not going to be lied to or taken advantage of and dont want the vehicle. After telling them that, one of the managers calls and says to bring back the loaner within the hour. 2 minutes later another manager calls threatening to call the cops and report the car if I didnt bring it "immediately." They are liars, they dont inspect the vehicles, they sell you a bunch of bullshit and then get defensive when you confront them about it. GO SOMEWHERE ELSE! read more

Although I did not end up purchasing anything, Alan was really great salesman and helped with a lot of things. Only downside was the "hidden" cost of aftermarket price (not included on displayed price) which ultimately made me afraid there was more hidden fees and had canceled. Apart from that I'd recommend these guys! read more

I purchased my Mazda 3 a year and a half ago and it's a great vehicle. However, the problems began soon after my 15,000 mile check up. I was told by service that going to a 3rd party shop was ill-advised because Mazda "wouldn't be able to assist" or "correct any issues" because the service was provided by someone other than a Mazda technician. Fair enough. I'll give you that. Yet, when you tell me that all the parts and functions in my vehicle are in great condition, I expect that to be the case. I don't expect the car to not start, lock, and have several warning lights popping up on the dash after 1,000 miles. I don't expect the solution to be "replace the battery key fob" rather than having someone examine the vehicle. More importantly, I don't expect to have a female receptionist (didn't get her name but she worked today for the 11:45 am slot) telling me multiple times that the service department is closed on Sundays. I'm sorry, but that is not the answer to every question. I'm having multiple warning lights popping up. "I'm sorry, but the service department is closed." Are you telling me that I'm stranded for the next day and a half because my car won't start now? "I'm sorry, but the service department is closed." Is there anything you can do to help? "I'm sorry, but the service department is closed." Now, I'm sorry because I didn't realize I was speaking with a parrot. Needless to say, customer service may have been excellent when I first purchased my vehicle, but that is definitely not the case after the vehicle has been purchased. For a large dealership, I expected much, much more. Very disappointed. I WILL not bring my vehicle to be serviced here any longer. read more

I was very happy with Joe from the service department. I bought my 2016 CX5 in, and I mentioned to him that I would do the recommended fluid ( brake, coolant, transmission fluid ) exchanges, but that I would only do the recommended suspension issues ( tie rod, control arm, etc ) if it was covered by warranty. I bought the car used from the Subaru dealership next door to Mazda. I wasn't even sure of the warranty company name. But Joe investigated by calling the Subaru dealership, found the name of the warranty company, and was able to get the warranty company to cover the $ 1600 in repairs. Joe could have easily not investigated, instead he went the extra mile. Incidents like this are huge for me, as far as building trust, and my loyalty. Thank you. read more

WOW! My fiancé and I ran into some serious car trouble. We were in need of a new vehicle ASAP. We could not be more grateful for the wonderful experience and care we received at CardinaleWay Mazda. We ended up going with the Mazda CX 5. The staff is incredibly friendly and genuine. We were treated with much respect and they delivered the on their promises. Bob Lechniak is who we worked with, but the entire staff was friendly to us and made the this experience incredibly painless. I highly recommend this location for car shopping! A special thanks to Bob and CardinaleWay Mazda! read more

I'll never purchase a vehicle from here again and I highly recommend you take your business else where. Although my wife loves her new vehicle we purchased we are very unhappy with the customer service of this dealership. I've purchased enough vehicles from dealerships and there is always the "dealership stigma" but it is worse at this place. The sale went alright and I can't complain about the salesman we had. He was nice and made sure we were happy. After the purchase is where it goes bad. Part of our contract on the "We Owe" was a replacement of a broken item on the car. It took nearly a week and a half to get a hold of someone to finalize the replacement of this item. After the run around from Sales Managers to Service Managers it was finally replaced. We left numerous messages and spoke to numerous people but it still took quite some time to take care of. Now we currently deal with this dealership not sending the check to pay off the vehicle we traded in. We were contacted by the old lender of the traded in car stating we will be charged a late fee as well as a potential for the missed payment to be sent to collections. Cardinale Mazda started that we wouldn't have to make the payment on the traded in vehicle during the purchase of the new vehicle since they would be paying it off in time. Unfortunately this is false. I should probably take fault for trusting them. We will most likely end up making the monthly payment on a vehicle we don't even have. After contacting the Finance Manager at Cardinale Mazda who stated he believes they sent the payoff check but will have to find out for sure and call me back. What do you know, we haven't been called back. Take your business elsewhere. I should've read the reviews of this place before I purchased a vehicle. The only reason I give it two stars is because my wife loves her new car. read more

Very deceptive dealings, added extended warranty, key replacement and gap when none was requested. Told we would receive free maintence for 2 yrs-they added $600. We had spent hours there when the deal was made and were exhausted. If you deal with them take an attorney with you to go over their contract. Best advise-buyer beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The general manager noted he was going to contact me- he did not!!!! If you want to be treated well, go to Audi Peoria-honest, above board and no surprises!!! read more

As a first time car buyer, my experience with Andre as my salesperson was excellent! His professionalism, knowledge, and positive demeanor made it a very smooth, hassle-free process. I wouldn't hesitate going back to Cardinale Mazda again. If you are a first time car buyer, or are just looking for a car in general, definitely reach out to Andre for all your needs! read more

Got the typical car dealer game from these guys. Ran us through all the paperwork while the managers were "running the numbers". One of them even told us they were offering such a low rate they wanted us to come in the office so other customers didn't hear it. What a scam. After two hours with no final price or finance proposal we are finally in with Duane the finance Mgr. He hadn't done anything and feigned surprise when we said there was no deal yet since we hadn't seen anything final. I told him he had five minutes and he gave me the most condescending look. So we stood up and left. As we left the driveway the salesman was on the phone offering us a price and terms. Wow, that was fast! Sorry sir. Go ask Duane why you lost your commission. By the way, Chapman Mazda was great. read more

Before reading this please view the picture of the text conversation. You will understand why it is a 1 star review. Unprofessional is the nice way to put it. It all started when I said no to a "great" deal they were offering me. The reason I said no the first night is because I didn't feel like I was getting a good deal and sure enough by waiting one night I was able to find a car for $600 cheaper and had less mileage. The only reason I didn't go with the other car was because it was red, but they had no clue because they were to busy talking about themselves. I finally got them to agree to match the price after going in circles for an hour. They then tried to pull a fast one by including a bunch of fees on top of the price even though they had just got through telling me how they never did that. I won't name any names, but they practice extreme high pressure sales techniques. Save your time and save your money by shopping elsewhere for your car. read more

CardinaleWay Mazda - Peoria - Totally unprofessional. I still can't believe they would TEXT this to me after I told them no. - Oil Change Stations Near Me - Peoria, Arizona

We bought the cx5 and before we left we mentioned that it looked like there was something on the dash...our salesman said that it was just residue from the wrapping of having the car transported. He said service would remove it when we brought our car back in to have the rear view mirror exchanged. Well, after they tried to remove it they actually scuffed it...it looked like they must have scrubbed too hard. So then they sent someone to fix the scuffs but unfortunately the damage was already done. Just really frustrating to buy a brand new vehicle and have it damaged by the people who sold us the vehicle. The sales manager told us it would be fixed but that was not the case and there has been no checkup. I will not buy another vehicle from here. read more

CardinaleWay Mazda - Peoria - Marks on each side of the speaker - Oil Change Stations Near Me - Peoria, Arizona

I would rather drink tap water from a 3rd world country than visit most car dealerships, because it usually turns into some kind of hostage crisis situation while they tell you to wait one more minute while they have another "manager" speak to you. Pretty soon, you've blown the whole afternoon and leave exhausted, wishing you'd have spent the day getting a root canal instead. With that said, my experience at CW Mazda was a pleasant surprise. We went in to look at a CX5, and within 10 minutes, we were out driving it. We got back to the dealership, talked for a little bit about what we were looking for, got introduced to one manager who was not pushy or annoying at all, and left. Of course, we got the usual follow-up calls, but that was to be expected. I went home, did more research on the car from various websites and got various offers through a couple of different buying services, so I was relatively comfortable I knew what price range was fair. The next time the salesperson called, we were very straight and asked for their best number, figuring it would let me know if they were serious or playing games. CW texted me back a number that beat every other number I received by a pretty decent margin. We went back and bought, comfortable that although we probably could have wasted some more time haggling over a few bucks more, it was a more than fair price for the car. Only knocks on the place was that the salesperson had little to no actual product knowledge (she was new), and only about half of what she said was even accurate. But everyone else was either quick to bail her out or answer the question themselves. The rest of the sales staff seemed to have excellent product knowledge. I would go back and/or recommend. read more

The General Manager Corey Westwood is very dishonest, and Financial Manager Mat is right behind him... I went into the dealership at 3 pm didn't leave until 9 pm, Corey said I have to take the vehicle today and they will put in the GPS and leather seats after! My sales guy Scott was very nice I asked him to write down on the paperwork the items that would be done after.. well Corey didn't want it on the paperwork because he was trying to pull a fast one, I asked Corey why can't everything be done than I'll pick it up, he went off the handle he was very intimidating I was sitting down he had his foot on the other chair over me.. to make a long story short i left with the vehicle that night with everyone waiting because they were closing so we rushed threw the paperwork, I called Mat the next day a couple times no return calls so I went in spoke with Corey he was very ARROGANT I asked him for a copy of what he owed me, he wouldn't give it to me... he starts yelling to the sales guy Scott bring her old vehicle up front the deal is off... I was fine with it because he wasn't giving me my paperwork with what we agreed on, so I waited for over a half hour waiting for this missable man give me paper work saying it was canceled they had my signature for a bank loan (which I had to cancel they didn't!) I wish the owner of this dealership reads the reviews and cleans house THIS is a UPDATE!! After POSTING this review I received a letter stating they couldn't give me the bank loan another lie! The bank had approved the loan I have a 729 credit score.. I CANCELED the LOAN myself I would NEVER BUY a VEHICLE from this dealership or any dealership that is affiliated with this owner it's obvious he doesn't care how his dealership is run by the negative reviews read more

Back at Cardinale Way.. check engine light ... 2 to 2 1/2 hour wait.. wasn't excited about that but then they came out and said they will give me a loaner without even asking. They truly are great.... just keeping my fingers crossed its not major. FYI I have a 2013 Mazda CX9 and this is the 1st time I have had an issue. read more

This is a car shopping review. I'm looking to purchase a new vehicle, and have a short list, all different brands. I came to Mazda to see a 2016 CX 5. This was my second stop. My first visit was with Hyundai, and what a difference. I was greeted by Mike who came from INSIDE the dealership. I wasn't swarmed by salesmen as soon as I rolled onto the lot. I told Mike exactly why I was there: only to test drive a CX 5. He went in to grab some keys, at which time the manager Sam came out to offer me a water bottle. He was friendly, returned inside, and then Mike came back for our test drive. Mike was straight forward, answering all my questions, and explaining options and upgrades. When we got back, Sam joined us for a recap. After that I thanked them, and said that's all I needed, to which they responded with thanking me, and telling me to drive safely on Bell at this hour (4 pm). What a COMFORTABLE, REFRESHING auto shopping experience. They sent me home with an auto booklet, and contact info. All they took was my phone number. No questionaire, no illegally pinging my credit, no request for a blood sample (jk). Mike and Sam were awesome, and I would recommend anyone go to this Mazda location to shop without pressure. Thanks, guys! read more

Bought a used car from these people. They lied about the whole financing process. And destroyed my credit trying to sell me a lemon for too much. Didn't even change the oil I'm the car or replace the wiper blades. Their used cars are lemons. Don't buy used here. read more

Love this place! We have bought 2 cars there over the past 10 + years. The Mazda cars are amazing all over. LOVE THEM! The service team has had some rocky moments but we all have that! The service team is polite, informative, HELPFUL, and treat me with respect and appreciation! This is rare! I will continue going here and recommend EVERYONE in NorthWest Phoenix/Peoria/Glendale to go here for wonderul experience. Thank you Guys! read more

Car buying is always a "fun" experience and dealership is no different. The sales person, Lynn was a nice and accommodating person. The manager brought in to close the sale was, how to put this nicely, in it to win it and that's when the sliminess of the deal came out. After a 5 hour back and forth I finally got into my new car. Yay! Now this is where the fun really escalates! At the time of my purchase it was well past the hours of operation so there were a few things the team didn't have access to that i needed, which is understandable. So promises were made.. My fault for the verbal trust factor. So let's bring you to current day if you happen to still be reading my novel. The purchase was made in early Sept. and its almost been 2 months.. I am still without my second key and owners manual because at the time they were under lock and key but, a few visits and multiple explanations later they still can't seem to locate them. Now I'm facing the last day of my temporary registration and come to find out they never submitted the title request. Granted I am receiving a new temp via email in the morning I will still be driving to work on an expired one tomorrow morning. Why the 5 star rating you ask? It wasn't just because I had to sign a paper that said I would.. I have actually dealt with their service department for the past 10 years specifically with the service advisor, Zenus. He is a solid human being and has always gone above and beyond to help me. So he is the only reason I show the dealership any loyalty... For now. read more

Doing some research on a sexy mom car-loving the Mazda3 and 6 in RED. Got to test drive with Joe. He was great. Kept me out cars I didn't want. Didn't waste my time or try to high pressure push me into a decision. Ask for him read more

My girlfriend Shay and I went into the dealership on a Sunday. Was welcomed very politely and professionally. Our sales person Patty was great. She was very courteous, polite and sharp. We were able to take a look and test drive every vehicle we were interested in. Patty took her time to discuss price and financing. We ended up with a great deal that we were both happy with and love the Mazda CX 5 we picked out. Overall we agree that we had an amazing experience compared to all the other big Mazda dealers in Phoenix AZ. Highly recommended for anyone looking for great customer service and competitive prices. read more

I'd had poor experiences with Cardinale Volkswagen in California so I was extremely skeptical to bring my vehicle back, but my warranty covers only at Cardinale dealerships so I went in anyways. One of the actuators in my Impala went bad and they were able to diagnose the problem and replace the piece within 5 hours. Best service I've ever received when dealing with a car issue, hopefully I don't HAVE to return because of another issue but if I do, I wouldn't mind returning to Cardinale Mazda. Service department did a wonderful job. read more

These people will not take care of you. DO NOT BUY A CAR HERE!!! I had to spend 800 dollars yesterday to these people because they are incompetent fools! I had a serpentine belt go out a battery die and a switch to tell my car it's in park go out all within 60 days of me buying the vehicle!! They sold me a vehicle without them even owning the title so now there are licensing issues I have to deal with. They then told me that there was nothing they could do that basically it's my fault. These people are the absolute worst... do not fall for the car salesmen crap, as soon as they have your signature you're dead to them read more

Why do used cars salesmen have a bad reputation? It's because they cannot be trusted. Such is the case with Jimmy. I am always a little skeptical about what salesmen tell me, so I like to see evidence of what I am told. You know the old adage, trust but verify. So yesterday we learned that the dealership is a Christian based organization. Knowing that put my mind at ease because I felt like I could put more trust in what I was told. Well before we left, I asked and was told that the car would be "detailed" and ready for pick up the next day. Well, it was ready but it was NOT "detailed". It received a run of the mill washing and vacuuming so it was "cleaned" but it was NOT "detailed". There were numerous areas of concern and I told Jimmy that and I asked if their detailer was meticulous, and he said he was, which was a major exaggeration. The paint was not clay bared, it was not polished, it was not waxed and it was not buffed. Conditioner was NOT applied to any of the trim and plastic. The interior has several issues too, including the smudges on the A-pillar, spots on the headliner, drink spills on the side of the console and the Panoramic window was completed missed! So what should have been a happy moment quickly tuned sour. I trusted Jimmy but he ruined his credibility and stained the reputation of the dealership. read more

I just attempted to purchase a 2016 malibu from this dealership but they were unwilling to remove there additional $1,600 in aftermarket fees. Which are things such as scotch guard, window tint and nitrogen filled tires which I told the sales man are all unnecessary additions that i did not need nor want. He stated his boss was willing to come down half the price but no more. They lost a $18,000 sale over $800 and I was told I can keep looking elsewhere if I was not satisfied. I will take my business elsewhere. read more