BEWARE! I had an awful experience at Best Cleaners and want to warn anyone considering bringing…read moretheir luxury items here--DON'T. I brought in a large order including three handbags and a pair of suede Birkenstock slides. Among them was my Louis Vuitton purse with vachetta leather. I was initially told that my items would take extra time because they were being "outsourced to a leather professional." I patiently waited two weeks to pick up my items, trusting they were in the hands of someone knowledgeable. Big mistake. When I got my items back, I was absolutely horrified. My Louis Vuitton was completely ruined--its vachetta leather was darkened, burnt-looking, and destroyed. My Birkenstocks were also discolored beyond repair. When I reached out to discuss the damage, I was met with a dismissive, cold, and unapologetic response from the owner. She took zero responsibility and instead blamed the "age" of my items--as if high-quality materials suddenly burn and discolor on their own! What's even worse is that their response completely contradicts what I was originally told. If my items were truly sent to a professional, why does the owner's response sound like Best Cleaners handled them directly? Were they lying from the start? To add to the horrible customer service, the owner never called me back despite my multiple attempts to get answers. I had to continuously reach out to her, only to be met with a rude, unprofessional attitude. And if you think this was a one-time bad experience, look at their other 1-star reviews. This isn't the first time they've ruined someone's items. Pay close attention to how the owner responds to bad reviews. They act sweet and professional at first, but the moment there's an issue, their attitude flips. Instead of taking accountability, they become hostile and defensive. DO NOT trust Best Cleaners with your high-quality items. They lack the knowledge to properly clean luxury goods and will refuse to take responsibility for any damage they cause. Save yourself the frustration and go somewhere that actually knows what they're doing. Please refer to the attached photos !

My very first and last time in this establishment was horrible. When I walked in, the young man…read morerolled his eyes and walked away from the counter. I stood there for maybe 5 min and he came back. Not, can I help you or good Afternoon. He said, what. That was my que to leave. As I walked out he made a smart comment, fuck you then. I wanted to say something, but my mind said keep walking. Would never do business with customer service like that.​

I was looking for a cleaners in the south suburbs, and this one came up. I got a coat and two…read moredressed dry cleaned and alterations on 4 items. I paid $68 for the dry cleaning and over $80 for the alterations. I think the work was done nicely. I will say I thought the waist alterations would be different. They folded the cloth in and sewed it together. I thought they would be taking cloth out, but I have never had alterations done, so this was an assumption on my end. The work was done when they told me it would be, so I would recommend this place.

Excellent work very friendly and reasonable God quality …read more Professional work for alterations also has a shoe repair ******

I took my black suit in for alterations and it was returned to me as if a three year old had done…read morethe tailoring. The worst tailoring work I have ever received. I am battling to get my money back!!! See photos of this botched up work!! Horrible!!! My suit cost me over $500.00 and it is ruined. I take great pride in my suits and the owner obviously did not care about the quality of work. The stitching was done so tight that it looks terrible due to fast uncaring sewing machine work. Im pissed!

Service not up to expectations, don't have enough man power as she stated . Doesn't value the…read morecustomers

I've been a customer for 35 years and only use Davis Cleaners for my alterations. I just tried on…read moretwo dresses I had hemmed and they look beautiful, Iana my seamstress did a wonderful job.Davis Imperial is a couture cleaners- we're lucky they're in Chicago Also I think their prices are reasonable considering the quality Thank You Donna S

They're a little pricey but they do an amazing job! I wanted to find a place I could trust with my…read morefavorite winter coat. It had a big tear around the inside of the arm and needed repair. And they did an amazing job! Very happy with the results. Plus I had it and several other coats dry cleaned. 10/10 stars! Plus, just how nice the place looks and the friendly staff made me like it a lot. Will definitely be going back.

Photo of My deceased moms ruined dress I picked up today hoping to wear it. He didn't expect me to…read morelook at the items before I left though. Well my coat is ruined too, he says "no compensation" he did his best. So...my 1st dress and jacket was refused because he couldn't clean it. I was cool with that. Rather he be honest. Not honest enough though cause I just spent $52.00 to have my coat and dress pressed, returned dirty and ruined. Sad. Just say we cannot clean that, don't be shady!

This is a follow up 6 month review. Some time has elapsed…read morethe quality of service, and the cost has remained constant. One of the best cleaners that give you want you want and need in an amazing turnaround time. If ever in need of a cleaners who can take clean or repair to any fabric. Come here and you will see them work their magic.

Do not go here. The cleaners lost my Mom's $200 Eileen Fisher scarf offering no compensation…read more Only resolve is Small Claims Court. I checked Better Business Association to find their rating is a F. Other customers had complaints of lost items with no compensation. Only gave 1 star because their is not a minus 5 star.

WORSE ALTERATION PLACE EVER!!! I took in a large gown into Pride Cleaners to have it sized down and…read moreto add some simple fabric over the top. When I got it back the 1st time (after them having it for 3 weeks) I thought it was a joke. The dress was so poorly "sewn" with sewing all over-not neat/ruddy, and the drapped fabric was stiched in 2 spots only. It was a mess. I took it back today to see if the lady could fix it. She told me it would take all day, but assured me it would fixed. Well I just picked up this dress only to have it even worse. The drapped fabric is now so tight around the gown it doesn't flow, the insides are mis-measured and 2 different sizes, and the drapped fabric and the original fabric have tears in them. The lady that handed off my dress is also very rude and could give care less about service! AVOID THIS PLACE AT ALL MEANS!!! GO ELSEWEAR!!! 0 stars!!! F

Fast service, great price, great customer service and a friendly staff. They have same day, in by…read more10 and get your clothes back after 5.

Is anyone in management looking at what is being delivered to the customers? This is unprofessional…read moredry cleaning service. Steam the lapel never put a crease in it unless the customer requests it! Shopping for another cleaners.

They always get it right, and they are always pleasant...even fun... to deal with. I appreciate…read moretheir willingness to attend to small things and their flexibility in a pinch. This is one of the best small business Ivan encountered in my 20 years living in Plainfield.

My experience here was amazing. From the quick response on Yelp on whether or not they could…read morecomplete my alterations on tight timeline to coming up with the best way to alter my unique neckline on dress to having my order ready early and their easy, quick and clear text communication about dress being ready. Then - to top it all off - the dress looked great. The price was also reasonable.

I asked her to hem some pants and she basically told me no. I asked why couldn't I hem because of…read morethe material I'm nervous if she cuts it won't look right. She instantly got mad I asked and said because she's been doing this for 50 years. I said ok, whats the price. She said $26, the I said ok can I have by Friday. She said she doesn't want to do it anymore because she was upset. She's rude, doesn't want to be asked anything and just overall ignorant. This wasn't a language barrier, she has bad customer service and a nasty attitude. She probably couldn't do it and instead of saying that, she created a problem. Sad, we allow businesses as such to operate in our neighborhood. Affordable doesn't mean you can be treated poorly.

Watch out! This place will steal your clothes. The owner Quinn Myles is unreachable and will not…read moredignify you with a callback. When I notified front counter workers of the missing garnment, they was unwilling to search for it. I've been coming here for year's and am surprised and disappointed!!!! .SHADY...