Apria is hands-down the most incompetent company I have ever dealt with across any industry. Their…read moreservice is a nightmare for anyone already struggling with health issues. They routinely screw up basic orders, and when equipment finally arrives, it's often old, worn out, or literally falling apart. The billing department is even worse; I constantly receive "mystery bills" that lack any itemized breakdown of what I am actually being charged for. Trying to get a straight answer from customer service is impossible, as you are passed from one agent to another with no resolution. Their lack of transparency and total disregard for patient safety is predatory. Save yourself the stress and find a different DME supplier that actually respects its customers.

Why can't I give 0 stars?…read more Apria is the worst COMPANY (not just healthcare or DME supplier) that I have EVER dealt with. They routinely screw up orders, send bills with no information about what I'm being asked to pay for, and send old and falling apart equipment (a hospital bed that they didn't include an overall height adjustment crank with.) One time, they overcharged me and kept my money as a "credit balance" and NEVER TOLD ME, until I notice while looking at my account. They sent me co-pay bills that do not tell me what the co-pay is for. Today they sent me a link to a "signed document" to download for my records. The link didn't work (telling me that I'd entered MY last name, MY date of birth and MY zip code incorrectly. Then their "customer service" representative yelled at me because I couldn't use the link correctly. She then put me in some billing call queue when I tried to get her to understand that I KNOW HOW TO USE A FREAKING LINK! Kaiser is ending their relationship with them on March 1, and I've asked my Kaiser providers (physical therapist, for one) to cancel any orders that have been placed for me with Apria and wait until the switch over to reorder equipment that I really could use SOONER. But I will NOT deal with them any longer. They are ridiculous and don't seem to give a ^%$#@ that they are a lousy company. DO NOT USE APRIA FOR YOUR NEEDS IF YOU CAN HELP IT AND IF YOU HAVE NO CHOICE, I'M SORRY FOR WHAT YOU'LL GO THROUGH WITH THEM.

I moved last year and transferred to the local Apria Healthcare supplier, which is now in Stockton…read more So far I have been very pleased with the people who work there. Despite a temporary shortage of workers, each has been pleasant and efficient, including Jaime - the respiratory therapist. He immediately diagnosed what my CPAP needed to return to it's former capability of delivering adequate moisture in the tubing and fixed it remotely. Also, the person he transferred me to afterwards to order more supplies was cheerful and wonderful. I wish I'd gotten her name, and the young lady who answered my call in the front, to give credit. They deserve it. I feel for staff, given the good work they do and wonder, when they are short staffed or training new people yet again, if Apria shorts them on adequate pay and support as a company? I say this because it was the same issue with Apria where I lived before this in CA.

They could improve everything. They apply payments to wrong billing/statements. Customer Service is…read moredifficult to deal with. Just to mention of few things. If I had another provider in my insurance network I would change.

I have been Renting Medical Equipment for the last 6 years!!!!…read more My HMO uses Apria Healthcare for Medical Equipment!! I seem to have Good Luck with them. The only thing I don't like is that they use a Foreign Country Customer Service Company to field Phone calls for Them!!! This can be Frustrating!!! This is a Baller On A Budget Approved Establishment!!! I Keep My Pimp Hand Strong!!! Number 34 out of the Top 50 Most Prolific Yelp Elites of 2025!!!!

Terrible billing practices by Apria. They will just send me a bill without any explanation or cost…read morebreakdown. I would suggest to not put your credit card information in their website so they cannot just automatically charge your credit card. Until now, Apria still cannot resolve my last December bill and it is now 9 months and they just keep on sending me the same bill to pay even though my said billing statement is still in dispute (regarding my CPAP accessories). I keep on calling Apria not to keep sending me a bill until it gets resolved by my Medicare and my secondary health insurance company, but to no avail. My sleep doctor also heard lots of complaints about Apria from her patients mostly regarding Apria's billing negative practices. I am now getting my merchandize to a different company, as my sleep doctor suggested that I should change to a different company.

Zero stars. They charged my cc for an insane amount of money for equipment I returned without out…read moremy consent. I have spent 20 hours trying to resolve it without much progress.

I have about $2000 of their equipment for a week in my house. No problem. Then I find out they…read moreforgot to give me a piece of equipment. Called. 30 minutes on phone. Say I don't have an account. 50 questions to me to verify it's me. Very redundant. At the end I had to hangup I was so frustrated. This is crap. Gave them the order for the equipment. All crap

I called on Sunday and left a message requesting a DME pickup. No returned messages received…read more Called again on Tuesday to follow up. Was told pickup would be on Thursday. No show on Thursday. Called 3rd time on Friday to follow up, again. Scheduled now for Monday pickup. Person who scheduled for Monday was very helpful, polite and nice. She stated that our Thursday pickup was never scheduled in their system. Makes me wonder if this how Apria stays in business, by dragging out rental returns so they can charge insurance for DME "still in patient's hands".

HORRIBLE!!!!!!!!!!!!!!!!!!!…read more Have full coverage Anthem Bluecross and Apria provided a tenz unit and had this for a year with Anthem paying for it But then I got a pas due bill, when I dont pay the bill Anthem does? Called Anthem and wonderful as always they agreed with me they were responsible I could go on and on and on with whole story but in short They wouldnt listen to Anthem offering to pay for it and now have mee in collections and will not listen to any reason whatso ever when Anthem straight told them I WAS NOT RESPONSIBLE on a threeway call with Anthem, Me and Apria! HORRIBLE HORRIBLE HORRIBLE COMPANY Buy from anyone BUT APRIA

I was very reluctant to go to them in the beginning as I had seen so many negative remarks on Apria…read moreon Yelp. I did have difficulty getting hold of them on phone. I was in a bind as I did not have much time and I was leaving for vacations soon. I ended up going to them. I was greeted by front person who took me to one of the room. The assistant Lisa came in a few minutes thereafter. She informed me of the details of CPAP machine, it's directions, uses and other details. She answered questions and then helped me a trail. The machine has worked out well. Overall the experience was smooth and without any difficulties so far. It's been 2 weeks. I am very satisfied if all experiences are like this. I hope it stays this way 6 months from now.

Apria is the worst of the worst. Terrible service. No communication. Delays in shipping. I cannot…read moresay enough about how terrible they are in every aspect. Stay away from Apria if possible.

I ordered oxygen tanks and oxygen concentrator service. I confirmed with the representative that…read morethese should be delivered to my Central Valley address, and not my sister's San Francisco address, where I had spent months recuperating after surgery. On the day of delivery I was given a four-hour delivery window of 11 am to 3 pm. At 3:10 pm I called and verified that this was the most updated ETA for the technician. I selected option to speak to a representative, who told me my delivery time had been updated to a new four-hour window of 2:45-6:45 pm. WHAT?! She contacted dispatch, at my request, and tells me I am the next delivery after the technician's break. I wait some more... After 5 pm (or about 1.5 hours later), I speak to "Dean" (5 Stars to Dean!), who learns from dispatch that the tech is "on his way." Dean, however, notices that I have an oxygen concentrator service scheduled for the Central Valley and oxygen tanks being delivered to San Francisco! Good grief! He is going to contact his supervisor to fix the issue and escalate my delivery. My one star is not just for today's imbroglio, as this is not an isolated incident. It is a PATTERN. Following surgery in SF and recuperation at my sister's, my tanks were delivered to my home despite specific directions to deliver to SF. Also, the day I was released from the hospital, my best friend waited hours outside the delivery window for a concentrator and tanks to arrive. They finally were delivered after 9:30 pm, at which time the hospital would release me. Oh, it's 6:10 pm and I am still waiting (over seven hours) for my concentrator service. Goodness knows when the tanks will arrive. Sigh . . . UPDATE: "Mike" the tech just called (6:25 pm) and claims he was at my gated community at 3:50 pm. Claims he couldn't get in through the gate (Apria trucks come through here all the time and in my years here have yet to hear this excuse). Why did you not call me, Mike? He claims he did not have my number to call me. When I ask why he did not call the Apria office for my number, he claims he had no cell phone service. Seriously?! It all sounded like BS. Worse, HE acted completely put out that HE had to drive back to Patterson from Modesto!! Gee, wiping the tears, Mike...I have been waiting for delivery since 11 am, I've had to make multiple calls to Apria, and you think you'll be here by 7 pm. Let's not forget I am the inconvenienced customer here, NOT you. At least this snarky fellow will be delivering tanks and servicing my concentrator. UPDATE TO UPDATE: Mike was worse in person. Snarky, condescending, hostile, and AGAIN complained about not being happy he had to drive back out to Patterson. He had a cell phone and he had my number on the paperwork. I challenged the things he said to me that didn't add up. He asked, incredulously, "Are you INSINUATING I am being LESS than truthful?!?!" No, Mike, I am not insinuating. I am calling you a liar. Had to remind him that I was the inconvenienced customer, to which he replied that I had to wait "a little longer." No, Mike. FOUR HOURS LONGER. Kept going even further down hill from there. Opened my door and invited him to exit. By this time, I was shaking and his general hostility had me feeling threatened. Immediately set my home alarm. Looked out and saw that "Mike" was in a Penske truck, not an Apria truck. Despite my frustrations over the years with the call center staff messing up orders, in ten years of Apria service I have never experienced an unprofessional, disrespectful, and hostile technician . . . until today when I encountered "Mike." The BRIGHT ENDING to this day were the rep and the supervisor I spoke to after this dreadful experience. 5+ Stars to these two. They listened and are escalating my complaint, and I have been reassured that "Mike" will not be delivering to me ever again. Thank goodness! Another BRIGHT SPOT and 5+ Stars to Alex, the technician in San Francisco, who called to ensure that I had received my tanks in Patterson. Alex, Dean, Michelle, and the supervisor I spoke with (can't remember her name) are "keepers!" and I want to thank them all! 7/30/2018 UPDATE. APRIA HAS TURNED THINGS AROUND AT THE MODESTO LOCATION, AND STAFF IS PROFESSIONAL AND NICE. ROBERT, WHO DELIVERS TANKS, IS WONDERFUL! Yay!! Increasing the stars in recognition of a great turnaround! Things are not perfect, but SO MUCH BETTER!!

I have used Apria Healthcare for CPAP supplies for several years and my experience has been…read moreconsistently frustrating. I rely on CPAP equipment for sleep apnea, so these are medically necessary supplies, not optional purchases. Over the years, I have dealt with repeated incorrect orders, long hold times, constant transfers between departments, and poor customer service. My most recent experience was the final straw. I placed an out-of-pocket order for replacement CPAP headgear and immediately noticed the confirmation email showed the wrong supplies. I called right away to correct the issue before shipment and was told the order could not be corrected or canceled. Instead, I was told I would need to wait for the incorrect order to arrive, return it, then place another order and pay again for the correct supplies. I also requested to speak with a manager and was denied. In the past, I was enrolled in automatic resupply without my authorization, and my HSA card was charged for supplies I did not specifically request at that time. The most frustrating part is that customers who depend on medical equipment should not have to spend hours fighting through avoidable mistakes and billing issues just to receive the correct supplies. Based on my experience, Apria's systems and customer service processes need significant improvement.

My customer service experience with Nemo was great! I can't thank him enough for all the help he's…read moreprovided. Before Nemo, I dealt with insensitive reps (Patricia & Seema). They do not listen or care to be helpful, and have been nothing but rude! They should not be in this field. They cut you off when you're speaking, and do not care about the needs of patients and their schedule. They do not try to accommodate anyone's needs. Nemo was nothing but kind, patient and very helpful! He is attentive, patient and very supportive when helping me out, and setting up the delivery time and date for our medical devices. It's unfortunate that reps like Patricia and Seema represent Apria, and put a bad name to the company. Thanks to Nemo, he made this pleasant and friendly!

In Feb, Dr arranged for a trapeze bar from Apria for my mother…read more In May she passed and I contacted Apria to pickup the equipment. I was told we "own" the trapeze bar and will not pick it up. In July, received written notice from Apria that if the bar is not returned I am liable for it. Called Apria detailing events and was told the miscommunication was the fault of the operators answering the call. Scheduled for equipment pick up July 27h. Apria is a no show. Called Apria the next day and advised that pick up was rescheduled to July 28th between 11:45 - 3:45pm with no prior notification of the schedule change. Its now 4pm and again Apria is a NO SHOW. No apologies, snippy attitudes and all around awful customer service. Apria, if you can't get it right, why are you in a business???

Apria as a company is terrible but you do have some diamonds in the rough…read more I went to the local branch here to meet the sleep tech for a mask fitting and he is very kind and patient to explain the different options available to make sure the seal is right. If all people at this company were like him, this would be a 5*.

They close from 12-1PM for lunch, so I rushed from my office in Milpitas to make it there before…read morenoon. If you are here to pickup, call the number on the cone. The front lobby does not have a receptionist. The sign on the plexiglass is to call the number. I failed to see the no knocking on the glass sign - someone looked up from their desk and pointed to the glass which had a sign says to call. The gentleman that helped me was very nice. I had a deductible and a monthly fee since it's a rental. The physical therapist or occupational therapist told us that someone from Apria would reach out to me for home delivery. I checked the website from my phone and also saw the same thing - you need to verify the patient's first and last name as well as DOB. Anyway, I was antsy and called yesterday. Call early because I was on hold for nearly 15 minutes. The lady on the phone was very nice as well; explained my deductible and monthly fee, and that if I were to go, go before or after their lunch hour. I came about 3 minutes before noon. Thankfully I was in and out in less than 15 minutes. The gentleman showed me how to use the leg thingies and assemble / fold up. Gavin broke his leg in 2 places Sunday and had major surgery Monday (over 6 hours). It'll be a long road of recovery for him, but I'm thankful he's alive and ok. Just no football for at least 2 years, if ever. He should be able to walk normally in 8 months to a year, his orthopedic surgeon says.

Despite all the bad reviews, I received great service at my appointment. The respiratory therapist…read morewas very pleasant and explained everything about the new machine and gave me info, phone numbers and waited for my questions. The only hitch was that I didn't receive a phone call or left a message when my order was ready. I had to call them around the time I figured it was ready. I'm just glad to have the machine!

If I could rate zero stars, I would I am the POA for a 93-year-old and aria took her credit card…read moreand charged her $7900 for equipment that they had already picked up but because they are so unorganized, they did not know they finally did an inventory and realized that they should not have charged her and two months later the $7900 still has not been credited to her credit card. We have spent hours on telephone calls, only to be told we have to be patient funny they took her money, but they're telling us to be patient when they should've given it back two months ago beware and be careful giving your credit card to these crooks