The HR department Tyler is very unorganized. She calls people for interviews and then doesn't…read moreanswer you call when you reach out to her. Very unprofessional to call someone a week later. She needs to be replaced with a more organized HR representative. Be careful when dealing with her.

Beautiful place, was there to work overnight with a client at the Assisted Living. The staff was…read morevery friendly and helpful

Great place and staff that truly cares and is just as knowledgeable as they are passionate about…read moretheir work! With the staggering number of people facing crisis, there isnt enough thanks in the world for what they do! Ask for Walt, hes such an asset to the company! He can provide answers clinically, im crisis and on a human level! You wont be disappointed!

I want to thank all the staff at the facility not one of them ever made me feel not welcome not one…read moreemployee was disrespectful to me. They listen to what I had to say they gave me the Cold Truth which led me back to my home of AA. As the rest goes if you want a reality check go there the staff is beautiful but the rest will give you a good reality check. Thank you once again First Step Detox. Maria, love you! Thank you. You are an angel! God bless and keep doing what you guys do. You are very appreciated!

Gina was an absolute lifesaver! She is so compassionate and patient. She helped me find a new home…read morefor my father in law.

I honestly can't say enough good things about Brittany and her team. My mom has been in and out of…read morehospitals, nursing homes and rehab facilities for 2 months. When it came down to her being able to go to an assisted living facility, I didn't even know where to start. Thankfully, I was given Brittany's information from the rehab hospital. She helped me to determine the best place to accommodate my mom's needs and set up tours of several places. Once we decided on a facility, she worked with the care manager at the rehab hospital and the assisted living facility to ensure everything went smoothly. She set me up with a great moving company to bring my mom's things to her new home. If you are thinking about trying to navigate this on your own, do yourself a favor and call Brittany and Golden Girls Solutions. You will not be disappointed.

Jennifer & Maria were absolutely exceptional. In such incredibly tough times & circumstances, the…read moregenuine care, appropriate humor, & kindness was beyond their call of duty. I still can't believe flour incredibly fast they were when we'd ring for help, how they merged their amazing & professional care with true heart that made us all feel held & steadied. This place was fantastic; & many of the staff were so so great, but these 2 went above & beyond the entire time we were there. Thank you again, & God bless you.

Truly an excellent facility! We appreciate the kindness and compassion in helping us as we were…read moregrieving the loss of our loved one. Especially Kara who is an angel here on earth! Thank you!

Food is 3stars Open constrion in the ceiling going months…read morein the dinning room amenities are not provided as promises. Laundry not done by care givers on assigned day. Housekeeping did not change sheets. Washer disabled for the 3 weeks.Two lounges are under construction so residents in wheel chairs line the hall. The Christmas decorations are proliferative. I'm grateful for a roof, warm water & a room. There is in house RN 24/7, medical practice, phone service, wifi, 2 elevators. Administration, secretaries knowlegable, business office, booking, 3 days transportation Md visits and mantainence are all supportive. Hope this is helpful.Lynn APRN

I feel compelled to share my family's distressing experience with Brookdale Phillippi Creek, where…read moremy sister was briefly placed after her move from Utah in May 2024. Unfortunately, this transition was marred by significant issues that compelled my nieces to seek alternative care for their mother within just a few days of her arrival.       Despite my niece's meticulous planning, and dedication over the past three years in managing their Mother's care, the initial experience at Brookdale Phillippi Creek was disheartening. The facility failed to meet the expectations set by its reputation, leading my nieces to move their mother back to her previous home, where she was welcomed with open arms. This decision was not made lightly, as they had worked diligently to ensure a smooth transition for their Mother to Brookdale Phillippi Creek.    The financial aspect of this ordeal has been equally troubling. The family paid an exorbitant $5,621.50 for a stay that lasted a few days, and I (their Aunt) have struggled for three months to retrieve the funds owed to them. As of now, Brookdale has only offered to refund $1,125.74, while the significant $2,500 community fee remains unreturned. It is bewildering that a billion-dollar company cannot facilitate a straightforward reimbursement process, particularly when the circumstances leading to my sister's departure was a direct result of the facility's shortcomings.   Despite numerous attempts to resolve this matter--42 emails and countless calls and texts to the executive director--the response has been frustrating. A promise of a follow-up call this past Friday from the Business Office Manager has gone unfulfilled, leaving me once again feeling ignored and disheartened.   Brookdale Phillippi Creek must take responsibility for its service failures and address the financial discrepancies promptly. My family is eager to resolve this matter by getting the credit resolved, and receiving a clear report showing a zero balance, free of any late fees.   In conclusion, my family will not consider returning to any Brookdale facility in the future. It is my hope that this review serves as a cautionary tale for others considering their services. Accountability and communication are crucial in elder care, and Brookdale Phillippi Creek has unfortunately fallen short on both fronts.     One side note: I personally want to acknowledge the efforts of Leslie A. who has been incredibly helpful throughout this process. I know that her hands are tied, but if she was able to help close things out she would have.  Thank you, Leslie!

Well what seems like a good place and a great rate is just a scam to take your money. Was quoted a…read more"special price" and placed on a waiting list being promised the deal would be honored at any time the. They had staffing changes and everything went downhill and that was a flat out lie and they added an extra $900 on after all the medicaid paperwork was approved for the lower cost. Called all the way to the top and got a "sorry can't help you." Sad that our elderly population is being treated like this.

We moved from NY recently and moved my dad down from his assisted living facility there to Savannah…read moreGrand. Where do I start? The experience has been awesome! I cannot say enough about all the help Michele and the staff have given us from getting the correct paperwork filled out to leaving things in the fridge to welcome my dad. He moved in yesterday and the staff immediately formulated a plan for his best care. They have gone above and beyond in EVERY area.

SMH is where my dad went after a week long hospital stay. Wonderful caring staff. I highly recommendread more

The very best of care from the Therapists to nurses to CNA's…read more Have had a very bad experience with another place. This facility is top notch. Can't praise all aspects enough.

I find that this community is truly a quality organization whose CEO has extensive experience in…read moreoperations. The managers are some of the best I have ever come across both from an experience level as well as personality and passion for the seniors. I wouldn't be worried about a reduction in staff at the top level as this is prudent business management during these fiscal times. My experience and the residents I know who have moved there in the last 6 months tell me they are extremely happy to live at Aviva. You have to be careful about all posts you read both positive and negative - always validate!

My mom lives in skilled nursing and she gets amazing care, everyone is so nice and the place is a…read moreclass act. Thank you