1. Caring Angels Senior Care

    1. Caring Angels Senior Care

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    Richmond, VA

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    3 years ago

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    Ask the Community - Caring Angels Senior Care

    Dunlop House

    Dunlop House

    2.5
    (2 reviews)
    8.7 mi

    Dunlop is a fun home to many residents witb many different needs. We have great staff that love our…read moreresidents and treat them like family.

    I'm writing this review anonymously on behalf of the hardworking employees at Dunlop House Assisted…read moreLiving. If it were possible to give a place 0 zero stars, then know that I would have done so in a heartbeat. From the director of nursing to the so-called administrator, I have never seen a more unprofessional group of people in my working career. Nor have I worked in a more hostile working environment in all my life. Given everything that we have been thru as health professionals last year with Covid-19 and lockdown you would think they would treat staff better. Instead the staff are constantly subjected to lack of appropriate staffing to safely manage/care for residents. The staff is expected to lift heavy residents without the appropriate safety equipment at risk to their own health. Staff are also subjected to punitive actions instead of initial warnings creating an environment in which staff fear making a mistake. The staff also fear for their jobs when making the decision whether to call out if they are ill or have a family emergency because the Director of Nursing has been known to threaten employees to come into work. Never have I experienced a Director of Nursing who seems to only care about the look of being a DON versus the actual work it entails. One could almost say she is on a power trip. If you are unable to put in the work yourself, how can you possibly be an effective Director of Nursing? Her leadership style screams more autocratic then servant leadership. In addition, the supposed administrator is of no help as well, having created an environment where staff cannot express complaints without harsh rebukes. In any working environment staff should feel at ease to voice complaints/concerns. They should be made to feel like their leadership personnel have a welcoming door to come into. However, this is not the case here, instead staff feel unable to address any issues, they constantly worry about facing punitive actions with no warning, and they cannot rely on their leadership to act like leaders instead of dictators. If this was years ago, I would happily tell you to send your loved one here because the staff loved their jobs and the leadership was great. However, BEWARE!!! Until there is a huge shake up and major changes made, I sadly must recommend you don't send your loved ones here!

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    The Crossings at Ironbridge

    The Crossings at Ironbridge

    2.5
    (2 reviews)
    4.1 mi

    After several bad falls at another memory care facility, I contacted this facility & spoke to Carl…read moreabout my grandmother's situation. I went to do a tour with him & spoke with the Director (Josh), nurse, & social worker. They were able to set up an assessment the next day for my grandmother. After that, I was told that she could live in their assisted living unit instead of memory care which was a shocker, but I went with it. I gave my notice to the current facility & set up a move in date of 6/3/22 to move her. I was so excited & so was she. Out of the blue, I was called by Josh asking if we could move her on 6/6/22 instead because he doesn't like weekend move ins. I agreed. Then on 6/2/22 he left me a vm stating that they had Covid cases there and needed my grandmother to stay where she was for "awhile". HUH?!? You didn't know you had Covid there during my tour or the other million conversations I had with Carl and yourself??? I was so annoyed. He said if I wanted to still bring her, he'd have to shut down his building & we could not visit her. How much sense would that make??? We are going to put someone with dementia in a new environment & keep her family from her when she will be confused and scared??? NO WAY!!! So, needless to say, that move didn't happen & she's still where she was & has had another bad fall. Honest communication would've been appreciated from the beginning, especially since I was told so many bad things by them about the place she's currently at. Wouldn't it make sense to tell me upfront that they had Covid before they told me to give notice??! I got her hopes up for nothing. I wouldn't say I wouldn't recommend them. I'd just say be ready for the switch up last minute. Things probably won't go as planned.

    My mother is a resident at the Crossings, suffering from late stage Dementia/ Alzheimers. This is…read morehard for even a grown son to bear. This was made all the more difficult during a recent visit to see my mother at the Crossings. I noticed it was early afternoon and she was still in bed sleeping. I was concerned about this because I know how crucial movement and getting up and out of bed is to quality of life. I wondered when she ate and how they fed her. This is the woman who raised me and who I love, so naturally I am concerned. When I approached management in nursing I presume, on the first floor, I was told that they could not answer either of these questions for her son, because I was not the POA and that my mother, according to HIPPA had the right to privacy, even from her son, when she lay slowly dying in a bed at the Crossings at IronBridge. After my visit, I did some research. After getting her husband to work on " adding my sister and I' to whatever official document was required so that the Crossings could answer basic quality of care questions, I asked another medical professional about this. They said my questions, as I had thought, were not confidential medical questions protected by HIPPA, but rather general quality of care questions about the facilities protocols and procedure. I could only assume, that they evaded answering the questions for me, throwing HIPPA at me because perhaps they were culpable in some way, or perhaps there was some negligence occurring. What else is a person to think, when management won't answer basic quality of care, not protected by HIPPA questions? After I lodged my complaint on the first floor, about 10 minutes later a nurse came in to feed my mother with an Ensure and a straw. She stayed about 45 seconds ( I counted) and then walked out saying she wouldn't get up and that she'd throw the ensure in the fridge. If this is the effort staff puts forth when my sister and I are standing there, after I have lodged a verbal voice of concern, I wonder what happens when no one is watching. My point is this- I love my mother. I know the basic quality of care/ protocol questions are of the facility, and not protected by HIPPA., as they are not questions about my mother's medical anything. So one of two things is true: Either they have absolutely no bedside manner and do not care about the families of their residents if they are not the POA, which is disgraceful, or they don't want to disclose inconsistencies, or at worse things not happening with regard to quality of care. So, I ask the management at the Crossings at IronBridge to please ask yourselves- what if it was your mother laying in that bed dying a slow death from Alzheimers? What would be the absolute minimum you would hope for in the facility charged with her care? This is unacceptable, and I am left, living out of state, to either put my mother out of my mind, or worry every waking minute, "are they feeding her, or slowly allowing her to starve?" " Are they getting her up and out of bed once a day, or are they simply putting her out of their minds as bed sores form, and as muscles atrophy?" Do you see? When you don't answer basic questions, there are many questions that arise about your quality of care. Sincerely, not happy and nothing I can do- What will you do Crossings at IronBridge. Hopefully not just ignore this review.

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    Caring Angels Senior Care - assistedliving - Updated July 2026

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