The care of the patient the smell and cleanliness the staff needs to start caring for the patient…read moreand stop ignoring them the management needs to do better

i have no idea whats going on in this place, but it needs help. i went there to visit a loved one…read moreand as soon as i walked into the building it smelled old, rank, mildewed and out right dirty. The bed my loved one was assigned was not adequate for anyone to sleep on. There was one bathroom that was shared between her, her roommate and the adjoining room patients. So, two persons to a room with one bathroom = four person to one toilet and the toilet wouldn't flush and needed someone to pour buckets of water in it after each use in order for the waste to be flushed away. The food looked dry and old, there was no shower in the room, i had to bath my love one myself while i was there visiting, I truly understand the under - staffing issue due to no funds. I believe this assisted living center is mostley occupied by the poor, those who receive medicaid or some sort of medicare. That's no excuse to give improper care of lack of. Every employee there recieves a paycheck for a service, whether big or small. do the job you were hired to do and do it to the best of your ability and if you have no idea what to do , MANAGEMENT is the ISSUE.. People, we all have to get old one day, or may end up sick and have to depend on this type of service to provide us or a loved one decent, safe and a caring environment., how would you want to be treated and cared for?

After several bad falls at another memory care facility, I contacted this facility & spoke to Carl…read moreabout my grandmother's situation. I went to do a tour with him & spoke with the Director (Josh), nurse, & social worker. They were able to set up an assessment the next day for my grandmother. After that, I was told that she could live in their assisted living unit instead of memory care which was a shocker, but I went with it. I gave my notice to the current facility & set up a move in date of 6/3/22 to move her. I was so excited & so was she. Out of the blue, I was called by Josh asking if we could move her on 6/6/22 instead because he doesn't like weekend move ins. I agreed. Then on 6/2/22 he left me a vm stating that they had Covid cases there and needed my grandmother to stay where she was for "awhile". HUH?!? You didn't know you had Covid there during my tour or the other million conversations I had with Carl and yourself??? I was so annoyed. He said if I wanted to still bring her, he'd have to shut down his building & we could not visit her. How much sense would that make??? We are going to put someone with dementia in a new environment & keep her family from her when she will be confused and scared??? NO WAY!!! So, needless to say, that move didn't happen & she's still where she was & has had another bad fall. Honest communication would've been appreciated from the beginning, especially since I was told so many bad things by them about the place she's currently at. Wouldn't it make sense to tell me upfront that they had Covid before they told me to give notice??! I got her hopes up for nothing. I wouldn't say I wouldn't recommend them. I'd just say be ready for the switch up last minute. Things probably won't go as planned.

My mother is a resident at the Crossings, suffering from late stage Dementia/ Alzheimers. This is…read morehard for even a grown son to bear. This was made all the more difficult during a recent visit to see my mother at the Crossings. I noticed it was early afternoon and she was still in bed sleeping. I was concerned about this because I know how crucial movement and getting up and out of bed is to quality of life. I wondered when she ate and how they fed her. This is the woman who raised me and who I love, so naturally I am concerned. When I approached management in nursing I presume, on the first floor, I was told that they could not answer either of these questions for her son, because I was not the POA and that my mother, according to HIPPA had the right to privacy, even from her son, when she lay slowly dying in a bed at the Crossings at IronBridge. After my visit, I did some research. After getting her husband to work on " adding my sister and I' to whatever official document was required so that the Crossings could answer basic quality of care questions, I asked another medical professional about this. They said my questions, as I had thought, were not confidential medical questions protected by HIPPA, but rather general quality of care questions about the facilities protocols and procedure. I could only assume, that they evaded answering the questions for me, throwing HIPPA at me because perhaps they were culpable in some way, or perhaps there was some negligence occurring. What else is a person to think, when management won't answer basic quality of care, not protected by HIPPA questions? After I lodged my complaint on the first floor, about 10 minutes later a nurse came in to feed my mother with an Ensure and a straw. She stayed about 45 seconds ( I counted) and then walked out saying she wouldn't get up and that she'd throw the ensure in the fridge. If this is the effort staff puts forth when my sister and I are standing there, after I have lodged a verbal voice of concern, I wonder what happens when no one is watching. My point is this- I love my mother. I know the basic quality of care/ protocol questions are of the facility, and not protected by HIPPA., as they are not questions about my mother's medical anything. So one of two things is true: Either they have absolutely no bedside manner and do not care about the families of their residents if they are not the POA, which is disgraceful, or they don't want to disclose inconsistencies, or at worse things not happening with regard to quality of care. So, I ask the management at the Crossings at IronBridge to please ask yourselves- what if it was your mother laying in that bed dying a slow death from Alzheimers? What would be the absolute minimum you would hope for in the facility charged with her care? This is unacceptable, and I am left, living out of state, to either put my mother out of my mind, or worry every waking minute, "are they feeding her, or slowly allowing her to starve?" " Are they getting her up and out of bed once a day, or are they simply putting her out of their minds as bed sores form, and as muscles atrophy?" Do you see? When you don't answer basic questions, there are many questions that arise about your quality of care. Sincerely, not happy and nothing I can do- What will you do Crossings at IronBridge. Hopefully not just ignore this review.

COMMONWEATH CEDAR MANOR GEORGIAN is an awesome place. From the nurses, custodians, clerical,…read moreadmin, and sales manager Ian Dwyer, all care about their patients and their family. I feel so at ease with my mom being there and know she will get the best care possible. Here at Christmas time, it is refreshing to see the beautiful tree and hear the baby grand piano playing Christmas music. The patients are happy and the place smells fresh and clean. So glad I found this place!!

We chose CSL Georgian Manor for our mother's continued assisted living when she was kicked out of…read moreAutumn Care Rehab. After a tour of the facility, we were most pleased with the building's condition and lack of odors, as well as the care given each resident. It's beautifully decorated. Since moving Mom in, she has received the care she needs from a staff that really cares. Everyone is friendly towards the residents, as well as, visitors. They have activities daily and encourage participation. All mom's visitors have been very complimentary of this facility. So if you are looking for a place for a loved one in need of assistance I highly recommend Georgian Manor.

My wife has been In Poet's Walk for seven months. She is a dementia patient and is bound to a…read morewheelchair, unable to feed herself. Having been in another facility where her care fell short of her needs, I searched the local area to find a facility that I thought could provide the care she needed. That led me to Poet's Walk which has turned out to be the right choice. From the moment that my family and I toured the Poet's Walk facility, seeing the staff at work with the patients, I was left with a feeling that they knew what they were doing and the level of care that my wife needed would be available. The staff works well with each other; each residence is assigned to a specific Care Partner. They assist each other as necessary for the proper care of each resident. In watching the care partners at work, most really show care for the residence. The building was thoughtfully designed. There are two U-shaped wings for the resident's rooms with a dining room for each wing. Each wing is connected to a central area that is called the Main Street. From the Main Street area there is an outside courtyard that allows the residents to enjoy being outside on nice days, surrounded and protected by the surrounding building. My wife and I often sit outside in the courtyard and enjoy being outside among the flowers, many of which are taken care of by the residence that have that ability. The Main Street area allows the residents to gather and enjoy the many programs that are designed for their abilities and pleasure. On my daily visits to my wife, I often watch them play games of different types and see the enjoyment they get from the entertainment often provided. Although my wife is unable to participate, she does enjoy watching the activities. My wife and I eat together daily at lunch. I really enjoy feeding her and look forward to our time together. She eats breakfast and dinner with the assistance of a care partner. The food is good and might be considered excellent for this type of facility. It has improved considerably over the past few months. Organization in the dining room has gotten better but patients is required by all as the staff must assist the residence to get to the dining rooms and then sort out the correct type of food for each resident. This all takes time sometimes causing a wait to eat. Poet's Walk is well managed. I see and talk to the different section directors, almost on a daily basis. They are always open to suggestions and strive to find a better way to do things, evidenced by the changes that have take place, always to the better. Is Poet's Walk perfect? Of course not but I can say with confidence that management is working on getting there. Gerald and Gloria Sutts

I had the privilege of working with the Poet's Walk of Fredericksburg team since before the…read morebuilding opened. The plans, the science, the research, the methodologies for care are exemplary. From the neighborhood layout, to the consideration of the residents in their disease process... the ongoing staff training and their compassion. Not every family can manage their loved one at home. The team at Poet's Walk loves and cares for each resident like a member of their own family... 24/7. Caring for a single person with dementia is a challenge... this team cares for 60+ residents at any time, all in different stages of their disease process. Good meals, hydration, mobility, activities, therapies, support for families... you get it all at Poet's Walk. Poet's Walk of Fredericksburg is a premier choice for memory care.

Great community and pleasant atmosphere with trustworthy people overseeing. This is a solid option…read moreif you're looking for a safe environment for family members to retire. The staff keeps the residents active with new activities, events and lectures each month. It's a bit pricey but you get what you pay for from what I've seen.

We were looking for a assisted living facility for my grandmother and came upon The Barrington…read more Wow, we thought this is wonderful, and the employees seemed happy. This being said my grandmother ended up making this her new home and is as happy as ever. Two thumbs up to the staff here!!

I'm a resident here, and I can say with no hesitation, that moving to SMW is one of the best…read moredecisions I've ever made. I have and would highly recommend this place to anyone who is looking for a peaceful, caring, and stress free place to live. Some of the reasons for my love of SMW are: 1. It is owned and managed by the Catholic Diocese of Richmond, which gives me a great deal of comfort knowing that they will never take advantage of me in any way, and they truly have MY best interests in mind always. 2. It is open to all, with no restrictions. In fact, many residents are not Catholic and are of many diverse backgrounds. 3. The staff at all levels are incredible. They are super qualified, helpful, and friendly at all times. I've never heard an unfriendly comment from anyone. 4. There are many different activities available and never any pressure to participate or not. Musical concerts of many kinds by outside professionals are a frequent and very pleasant activity. 5. Several different apartment floorplans are available. Mine fits me to a T! 6. Dinners are included in all plans and they provide a great opportunity to mingle with other residents and share some great stories and experiences. A great group of people. Please forgive the verbosity, but I want to convey what a great place this really is. If you're considering a retirement community, without a doubt, this is the place you want to be. I highly recommend it.

St. Mary's Woods is a nonprofit senior living community providing exceptional living and services…read moresince 1988.

I would like to start with how amazing this agency was to my mom and I. We were between services…read morefor our mom who suffers from Dementia and Alzheimer and when I contacted Jennifer, she was so understanding and flexible with our unique situation with my mom. Jennifer took the time to really understand what we needed and then her staff provided quality care and dedication to my mom. The amazing care and patience her staff showed my mom was unbelievable. I wished I would of found this agency when my mom first started needing care. I had peace of mind knowing Jennifer and her amazing staff were taking amazing care of my mom. These three angels Lattoya, London & Linsley took such amazing care of my mom during the short time we used Jennifer's agency. I will definitely use this agency again.

4/2/22: My daughter contacted them and went for a tour looking for a memory care facility for our…read morefamily member. The lady that gave the tour promised discounts that she couldn't back up, and her boss went against it. So, we refused to pay the $8000+ monthly fee to move our family member there. Had she known that promises wouldn't be kept, she wouldn't have even wasted her time because their amount is way out of my price range. The set up is cute though. They have a little "town" set up throughout the building for the people who live there to possibly help in jogging their past memories or just make them feel comfortable. The bedrooms are a decent size. My loved one doesn't need much space. They seem to keep the building tidy and organized. I can't speak for much else. We had to keep searching for a facility that could protect my loved one with dementia 24/7 at a more reasonable price.

I went there to visit my uncle and I absolutely love this place. I love the set up and how…read moreorganized and clean it always is. Two lovely helpers named Tay and Deloris did an amazing job with answering any and old my questions. 5/5