I can't post a picture because it would be too gross. I the bathroom in this place was the most disgusting thing I have ever encountered. Imagine the worst and Max it by % . I need to go home and shower. Please someone maintain this place. Ugh! If the bathroom looks like this what does the grill look like??? Don't go!! read more

Drive thru employee was rude and doesn't know how to properly speak to people when ordering, asked to speak to manager and manager couldn't even handle the situation properly either. Word of advice to employees that act like this rude kid if you don't like your damn job then don't work there.!!! Your job isn't with $15 an hour sorry.!!! read more

Walked in.Got greeted by a bum tweeker with a backpack that was hanging out with 2 Carl's Jr employees. The blonde short kid and a taller brown haired kid who were not wearing name badges then go behind the counter. Looked like he just shot some heroine and was with drawling. Hates his job. Didn't care. Saw tall guy making a chicken sandwich with his bare hands. Looked shady. The blonde kid had a little attitude to say the least. There was a single mid 30s lady behind us who also felt uncomfortable with the service and vibe. Very negative energy. Trash these employees. They are making this location look like a trap house of tweeker employees. Back ground checks? Hiring managers- hire ppl that appreciate this job not drugies. Date: 1/31/2017 Shift: after 9pm read more

I haven't eaten in a Carl's Jr. since Carl was around. I really don't like their food that much. I don't like their commercials that much either. ("Don't bother me, I am eating....and spilling ketchup all over my clothes and the floor)" or (The $10, or is it the $6, or is it the $12 Hamburger....at Carl's Jr.) Why would I want to spend that much on only a fast food hamburger if I can get the whole fast food meal for that much? But driving from Los Angeles to San Diego, Dana Point is a good place to take a break, and right off the main drag, the PCH, there is a Carl's Jr. They have something new for breakfast. It is a breakfast burrito. Not some little skinny breakfast burrito like from McDonalds. No This one is "loaded"! NO, that is what they call it! The "Loaded" Burrito. A big thick one like a Bull's middle leg! Just $2.99 The complete meal with hash browns and coffee? Just $5.19 Beats that $6 hamburger that keeps dripping all over your lap while you are driving the rest of the way to San Diego. As they say in the entertianment business, it's a wrap! read more

Stop by Carl's junior on coast highway today. I ordered the Santa Fe chicken sandwich. It was awful. The chicken was dried out, the dressing tasted off, and the cheese was globular. The order was up so fast that it had to have been sitting under a heat lamp. I've had this sandwich several times before from other Carl's Jr's and loved it. If I wasn't so hungry I don't think I would've eaten it. I won't be going back to this Carl's Jr. for anything else on the menu. read more

I asked for a famous start combo w/cheese, they gave me a plain burger. They asked us if we would like some dipping sauce we said yes BBQ and ranch please. We did not get any dipping sauce either. read more

Normal Carl's Jr. Food. No complaints good taste wise. They almost forgot my chicken sandwich but came out after me which was nice. I know some of the reviews mention bums. Which there was one eating in there which makes you a little uncomfortable but he paid for his food just like me. So who am I to judge. A "bum" even came in and asked if they could get a sandwich made within 3 minutes so he didn't miss his bus. They made it for him in time so he didn't miss his bus, which that's nice of them. read more

-25 minute wait in the drive through for three total cars including mine. -Guy running the microphone asked me to hold on three times while ordering -Guy running the microphone also apparently doesn't know how to mute himself when he's not speaking to the customers. He had a rotten mouth and I heard multiple cuss words. An example was "Derek 'effed' that last one up" (cleaned up for Yelp) -Finally got home to eat our food and it looks disgusting. Greasiest bun I've ever seen. Ended up throwing it all away and ordering pizza. -One Star is because they didn't manage to screw up the Cherry Coke...as far as I know! read more

Dont know how to ring up a burger that's wrapped in lettuce... he said I'll tell the cook and he didnt tell them anything.... orders a double got single breakfast burger... SMH please do better.... #unacceptable then call back and the fax line keep coming on... read more

Used the drive through and received my order. Jumped on the fwy and opened the bag and it was the wrong burger. Tried to call and let them know, hopefully they would replace it for me later, but the phones go to a fax machine beep. So, this is my only forum to complain. I would appreciate it if you take the time to check the orders before giving them out. I paid more for the meal I ordered than the one I received, my order was an impossible bbq meal, and I'm pretty sure someone else received mine. That makes at least 2 unhappy guests read more

I was at this Carl's Jr. on my trip to California. My wife and stopped in to go the bathroom. This small yet arduous endeavor convinced me never to eat this location. These bathrooms were hideous. It smelled like an animal had in there. It looked like it hadn't been cleaned for weeks. I judge most places by their bathroom. Due to it being indicative of how the conditions are elsewhere inside the restaurant. It isn't 100% accurate but holds the weight of most of the places that I have visited both rooms. read more

Horrible. My hamburger was totally cold. I called to tell them about this situation and the manager asked if I had microwave to heat it up. Whoever owns this franchise you need to pay attention to your yelp reviews as you are loosing customers fast. read more

I only go here in the morning. The biscuits and gravy are always hot and taste fresh considering it is fast food.

Worst Carl's ever. Food has always been fine but seriously they take FOREVER. The drive thru is worse than going in.

I will never give this location my business again. I hope ownership reads these posts. The staff is dismissive and disengaged. They just don't care. About half the time orders are wrong and again they could care less. We have given this location several chances and I won't eat there again. There are several options close by with better food and a staff that cares about the customers. Go to A's Burgers next door. It might take a couple more minutes but it's worth the wait. read more

2nd Carl's Jr location to disappoint this week!! got my order wrong and I was the only person in line. how does this happen? I repeated myself. I think this might be my last visit to any carl's for a while. sucks when you're hungry and you're paying money to get the wrong order. why???? how???? super simple instructions read more

There are better places for burgers. The restaurants don't look very inviting, from the way they look to the type of customers they attract. The "golden arches" are better. read more

I love Carl's Jr. but this location has let me down for the last time!!! My last visit (before today) was on 4/3/17 (I know this because I still had a note saved of who I talked to when I called to complain) and on that visit my meal was prepared wrong and the hamburger patties were cold (not exaggerating, COLD!) This time, THE EXACT SAME THING!!! Right down to how they got the order wrong! How does a hamburger restaurant get hamburger patties wrong?!? And by the most basic of components... COLD HAMBURGER PATTIES!!! Unfortunately these aren't isolated experiences, I have had multiple bad meals here over the years and have complained to both the store managers and corporate phone line but apparently nothing is going to change and I'm finally fed up! Bye, Carl! read more

Everything looks and seems clean until you get close to the restrooms. As others have noted, the floors are wet and the stench of a thousand years, perfumes that end of the restaurant. Guess most of the workers have gone nose-blind. read more

You know what's better than this restaurant? The dumpster in the back. Between grotesquely disgusting bathrooms (both male and female - I had lunch with my fiancé and she can attest), dirty dining room floors and tables, and service - or lack thereof (I specifically asked for no mayo three times - they must have thought, since I mentioned it three times, that they'd put three times as much), I wouldn't send my worst enemy to eat here. What I would send is a tactical nuclear bomb, or at least a laser blast from the Death Star, as I believe those are the only things that could wipe away the germs from this place. If you don't see any more activity from my account a week from this review, I probably died from food poisoning, even though I chose to eat but a portion of what I received. Zero stars, if I could. read more

Quite honestly the worst meal ever! So many things wrong. It was barely edible. Will never stop again.

Long have I aimed my Death Ray at fast food chains with quirky Cali-mex restaurant add ons! I removed my RayBeam and mounted my chariot of emblazoned gold. And lo did mine chariot pass through the gates of Carl son of Carl's restaurant by the sea. My mouth watered at the Green Burrito, and by Minerva's owl did I hoot for fresh mex! A word of caution to travelers who find themselves in this Hellespont of The Mexican persuasion , trust in the torta and be quick to untie your togas as I had relinquished my meal as quickly as the mighty Kraken hauls to the grave many a doomed vessel. To the seas my friends and may Carl's junior be ever at your backs! read more

I know, I know it's a "Fast Food" burger. But they are supposed to be grass fed and fresh and hot. NOT!! Horrible tasting beef and a dry bun. There was actually no taste, it was so disappointing. And how can you mess up French Fries? They were cold and soggy. I gave a fast food burger a try because the commercials were so appealing, definitely bait and switch. Never again. read more

I don't normally review chains, but I gotta give credit where credit is due. I had a Famous Star last night that was awesome - made the way they used to make them back when Carl was alive. It was messy with ketchup and mustard squirting out the sides. They used fresh lettuce and tomato slices - kudos. The service was fast and efficient. I was really pleasantly surprised. read more

Literally worst establishment ever brought on to this Earth. It takes 30 minutes (my whole break) to get some freaking hash browns. The employees are so incompetent i bet i could do a better job than them and I've never worked at a restaurant. Please don't even look at this place when you are driving by. read more

Horrible service. Of you are on your 30 min lunch break don't go! It took me 35 minutes to get a sandwich with only one person in front of me. read more

This Carl's seems to be really clean. And there are normal people here, no teams of social workers with thier clients, druggie or homeless people. I have lived in this area for over 15 years- it's my first time in this store. Wish I started coming a long time ago. Great location. read more

Generally I like it, but I'm not sure about quality of fish burgers. I felt myself sick couple of days after fish from this place. Better cook meat by yourself. read more

Came here and ordered food and we got our food but some things were missing from the order went to ask for the missing food from the order and it was just bad customer service to help us with are order read more

If I could I would give this place 0 stars. We order 4 burgers only received 3. 2 of the 3 were made incorrectly. When the 4 the one never showed up we asked the manger she was very argumentative. Finally received it with no bun. At this time we just asked for our money back. To worried they would mess with it. Never again will I go back to this location!! read more

Had a bomb chocolate shake and great tenders. Came at 11 PM and Thomas was really friendly and kept us entertained while waiting for our food to be freshly cooked read more

This happened on New Year's Eve. I ordered at the Drive Thru and asked for 2 Jr. Cheese Burgers. When I went to the Denny's parking lot next door, I noticed that both burgers were cold. I went back 10 minutes later and asked for a refund with Jessie. He refused to give me a refund at least 5 times. I had the receipt in my hand. He said he didn't remember me. He walked to the drive through and ignored me. Then I pulled out my cell phone to record him. I called his name again and he said "What the f*ck do you want?" He threatened to call the police on me because I was recording him. He called me a psycho twice and continued to refuse a refund. I told him I would let Corporate know and he said "I don't give a sh*t you dumbass". I was calm the whole time and told him to have a good night then I walked out. I went and got something to eat really quick and drove by 15 minutes later. I saw a Police SUV in the parking lot. I've never had a worse experience at a Fast Food chain in my life. I've posted the video of this incident on this location's Yelp Review. Watch and see. Here's a link of the incident. https://youtu.be/c0aZOMgkLLk read more

We just went through the drive through 15 minutes ago and ordered a teriyaki burger and five chicken nuggets. The teriyaki burger had all of the fixings and no hamburger patty on it! Are you kidding me??? Fast food is a hard job, I get that, but our order was very simple! read more

Only place I've ever got food poisoning from. Was sick for 5 days I couldn't drink water or eat anything and ended up having to go to the hospital. read more

I know that I shouldn't expect a whole lot from fast food, but come on! They are so horrible. Tonight is my third attempt at getting a Beyond Burger and I have yet to actually try one because EVERY. SINGLE. TIME my order is wrong. Wether it be because they put cheese on it even though I say "plain" or because they give me a beef patty. Yes, my order is "complicated" but how hard is it to cook a Beyond Patty, put it on a bun and stop?? That's all I'm asking for. I don't want tomato, I don't want lettuce, I don't want cheese, I don't want mayonnaise. That's too hard for them to comprehend or they just don't care. The first time I gave it a try, I had a coupon for a free one so I gave the burger to my sister and I didn't lose any money. Both the second and third time, my mom bought it for me and she eats beef so she was fine with it. It just really sucks that three times now I have watched my family enjoy a fast food meal and I just don't get to eat. Especially when they are so damn expensive as it is. I may or may not try one more time, but seriously if they mess it up again and don't give me a refund I'm gonna have a big problem. read more

This was awful. I got a Guacamole thickburger and fried zucchini. I spent $10 and it was by far the worst fast food I've ever had in my life. I just threw $10 in the trash because it was really no exaggeration, completely awful. The burger was an overcooked brick. The fried zucchini looked like someone stepped on it on the floor then put it in the bag. I'm really pissed and disgusted. I hope corporate see's this review. This place is a disservice to the Carl's Jr. brand. read more

I ordered a large wester bacon cheeseburger combo. I asked for regular fries as opposed to the criscutt or any other side they have and I paid for a large friend and drink. I realized that I had small fries and large drink so i went back 5 minutes later to get my fries.i wasn't upset going back and I'm still not upset with this but I proceeded to tell the cashier that the order was wrong and he said I had ordered the small fries and large drink. Even though I paid for large fries and drink. He was already angry and distraught that I asked him to correct my order so I just said whatever and went home, because did not want to get into a confrontation with a cashier at 10 pm at night. He gave me attitude for asking him to fix my order I was the only one in the drive through there was no one inside. No one outside. The place looked closed. I was the only one in the drive through. Was I an inconvenience to you guys. I didn't do any special order to try to screw you guys so why was I treated like this? read more

Their service is pretty faster for me. Their attitude is really friendly but they didn't replace the napkins ran out at my table. Also, the bathroom is fairly dirty, need more attenion for clean up. I have been there about 10 times after my surfing sessions at Doheny State Beach and my stomach never got upset or gassed until just this tonight, I felt and saw a gnat on my arm then got rid of it off. I ate their champ Diablo burger. Later 1 hour at my home then I feel too much gas in my stomach. Too much Farts. I suspected that gnats may attracted and trapped in cooking burgers at the kitchen then I ate burger. Maybe the burger meat expired and became old / rot. I m not sure. Also, each time, I stopped at this same place, I always noticed few weirdos (few homeless people) at the tables but they usually not bother me like begging except this tonight, homeless lady tried to talk to me then I ignored her and eating. However, I used to love Carls Jr then their price soar and food quality declined then my stomach got gassed recently. I don't think I will eat at any Carls Jr again in near future. I am afraid to catch poison food next time. I am just caution. I gave two stars instead one star for this place becuz of their friendly attitude and faster service to me except the bad food. read more

Will never stop in here again. Sat in the drive through at the speaker for 4 minutes and no one ever spoke. Figured I would drive to the window and order there since 3 or 4 cars were behind me. Pulled around to find two cars at the window. Waited 12 minutes for one bag of food to go out the window to each car. I don't expect too much at a "fast food" joint, except it to be fast. read more

Food was ok. Service was fast and efficient. Actually, the burgers are really good. They are charbroiled, kind of like you would have at home. read more