Every time I go to Trestles I have to stop at this Carl's Jr. to get lunch not that I have too many options around this area, but the service is always really good and I love Carl's Jr.! Download the app and you get lots of free stuff throughout the year! read more

Needed to use the bathroom and the lady gave so much mumbo jumbo I had to ask her twice for the code. Almost peed my pants.

Every single time we go to this location, we are greeted by the kindest people. We always request hot fries and every time, they give us fresh hot fries straight from the fryer! The burgers are fresh and delicious! I absolutely love Carls Jr. bc I love this location so much! read more

( update- they only make the when-fresh-delicious iced tea once a day in the am-meaning it's going bad by late afternoon and they don't care. But weekdays are probably safe all day because of how much drive-through traffic they get on weekdays- came back on a slow Saturday afternoon to tea going/gone bad. Saul was amazingly helpful and the ladies cooking nailed it. Still in the area so came back 4-5 hours later to see if they'd made new tea by then: nope, and?. Got an unfortunate experience with a fellow who said roughly 'we only make it in the morning and ( emphatically) it's always fresh - no one else complains- only you ' at which point I thanked him and departed with the 2/3 cup of bad tea from earlier in the day. This Carl's now on a time-out but only because of the bad attitude guy this evening- everyone else is golden) . I do worry about my beloved Carls though. Under CKE's foolish watch? Cancelled Green Burrito, cancelled Beyond Famous Star, went from corporate guidelines of new tea roughly every 6 hours to I'm told 8, and many just making once in the am a zero regard for quality. Fast food lives and dies on consistency (re: the iced tea) and with in n out putting up locations right next to Carl's ( pressuring 2 Laguna Niguel Carl's under with that riff, trying for a 3rd in San Juan And CKE knee-caps Carl's ace over In n out in the form of the former Vegetarian/Vegan ( if you got a lettuce wrap instead of bread) Beyond Famous Star Right when in n out was moving in for the kill? Kind of seems like there's a traitor in the house ( working for in n out) at CKE corporate office What's next an in n out on the being-remodeled Dana point pier, while the miles at CKE taps his or her finger steeple like Mr Burns? 'Excellent' Now? No quality control on locations to keep from serving unsweetened Iced Tea that's gone bad Instead of 1. Having made fresh unsweetened iced teas after 8 hours out of a commitment to quality? Or 2. Making it at the customer's request when it's turned bad and instead? 3Some guy behind the counter going after me like I was the problem? I'll be sure to use up my Carl's rewards and brace myself for the unfortunate inevitable. And file my fond memories of Carl's with those of Farrell's ice cream and for that matter the founding fathers' America, under 'bittersweet memories' And speaking of 'rewards'? I had 15.000 points in Carl's Super Star Rewards app the closed and abandoned without warning 2,599 in the 2nd rewards points system 1000 which I'll be clearing out in this the 3rd rewards system Getting a bad taste in my mouth. Might just be from the remains of a $4 bad iced tea read more

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Food was great!!!!! Service like no other, I will come back again I really love the famous star hamburger so juicy,

I'm not very impressed with the burgers I order two of their guacamole burgers based on the pictures on the menu. It looked like their was going to be a fair amount of guacamole on the burger. Well their wasn't just smidge of guacamole on both burgers the fries were cold and after spending over thirty dollars for burgers and fries. I won't be returning. read more

manager is very friendly and nice, workers are sweet, amazing food, fast service, always clean and a great place to eat, and it is overall very nice compared to other places. read more

Excellent service every single time I'm here. The place is clean, service is quick & employee named Agostina is always friendly & efficient. The Manager is present & helps as needed. read more

Said they didn't have an item on the menu that was definitely on the website for their location, acted like I was crazy for asking, drive thru employee kept walking away when I tried to talk to her and kept repeating the total when I tried to ask questions, made me move up my car when there was no one behind me so they could rig their drive thru times. Threw the food away based on other reviews, didn't wanna risk it. read more

$50 for fast food. Are you serious? Expensive burgers and fried food. I ordered chicken stars and they gave us chicken strips. Son still ate them. Food was okay. Not worth $50. read more

Carl's Jr - $50 for fast food. Insane! - Fast Food Near Me - Dana Point, California

BETTER RECALL SAUL!! I visited Carls in Dana Point and went through Drive thru to order, among other things, 2 chicken star combos for my kids. I asked the attendant how many chicken stars come in a combo to which he replied "3,5, or 10 chicken stars". I proceeded to order two 10pc chicken star combos. The attendant replied "you want 2 10 chicken star combos"? to which I replied yes. Proceeded with rest of order and went to pay. At the window, after paying he asked me to pull forward to wait for order. They do this all the time to hit their restaurant drive-thru waiting time KPIs... yes, they do this, and I have a photo to show for this from prior visit. He brought me the order after a long wait (10mins), I drove home, and when I pulled out the food for my kids, they were 20 pcs of Chicken Strips. My kids were disappointed, they wouldn't eat it and actually my younger 10yr old couldn't eat it as he has issues with his teeth and these strips are too hard for him. I went back to the restaurant, walked in to give back the food and get it replaced. This guy barely look at me and he didn't even let me explain, he just YELLED at me "No Refund!!". I say I don't want a refund; you got my order wrong, I just want it replaced. He said "NO, you ordered chicken strips!" yelling again. I said no, I even have a witness in my car if you want, you repeated it back to me and said "chicken stars", he yelled saying that I was wrong and I do not know how to talk... not sure what he meant by that? He then wouldn't help me. I asked for the manager and he said "I am the manager", he proceed to work the window and fully ignore me. Two cooks were in the back seeing this harassment and one of them came over to help me. He went back to the kitchen and remade the order. This manager guy totally continued to ignore me and I was the only one there at the counter. When the lady brought me the food I asked for this guy's name, she seemed scared but she told me "his name is Saul". I told her this Saul guy needs to learn some manners. I am writing in hopes that they do something about this guy's behavior as it seems to be recurrent according to what I read in Yelp with the same mistake!! Chicken Strips instead of Chicken Stars!! Is this Saul guy and his harassing and violent behavior what Carl's Jr. customer service is all about? read more

Unprofessional bad attitude workers at the window that ruin the meal intentionally.. should be fired and if you call to complain they say they are the management.. Friday April 26 2024 ... older Hispanic I speak fluent Spanish purposely had my burger destroyed read more

I particularly come here for their Western Bacon Cheese Burger and it's always done right, extremely tasty and fresh. One of the employees there named Kasa usually takes my order and is very pleasant to talk to, professional and genuinely nice. Thank you for a tasty hunger quenching burger each time I come in. read more

In comparison to other fast food places, this location has a very friendly staff and the food consistently good. The manager at this location does a great job with big orders. We place a big order, for late in the evening every year and the food is always surprisingly fresh. Order is always correct and he does a good job communicating with us about the order. read more

The service at this establishment is horrible. The ladie at the drive through was not helpful and wouldn't answer my questions. She got my order completely wrong and I will never be going here again. read more

I did the drive-thru and had an AI speak to me. It got the order correct I had a coupon to get a discount and I did get that discount when I asked for the coupon back to see if I could use it again for the future, he said no. I got the food. It tasted lukewarm like it had been sitting there for sometime. I would not recommend this Carl because the food seems old and no one seems to go visit. It was empty when I went to go visit at about 6:30 PM. read more

great food and great service! also very quick delivery came before it was supposed to!

Service was horrible no one attempted to even try and take my order, I had to order thru the app after 30 minutes, when the employee saw me she ran to the back at first I thought she was getting someone for me but then she never came back read more

It has been months since my last visit to Carl's Jr. due to being dissatisfied with the food quality on that visit. First of all was the Sticker Shock at the price of the food. I paid just shy of $12 for just a burger and fries. $4 for fries and $7 for the hamburger - plus tax!!! 12 Freaking Dollars for a burger & fries without a drink!!! This is insane! Now to add insult to injury, the burger was served cold and undercooked! It was F*#~king Raw in the center! First you steal my hard-earned money and then you try to Kill me with uncooked food. This is it! I am Never giving my Patronage the Carl's Jr. ever again! This is Sad - Carl's Jr. used the Best fast food restaurant out there. And Now you're trying to Kill your Customers... read more

Workers do not speak English enough to even understand my order. Ordered 6 chicken stars and she rang 9. I also ordered a bacon Swiss chicken and we ended up with a plain chicken and pickles only. Both overcharged and waited longer to have the correction made. I won't be backs worst carls experience I've ever had. read more

Superstar Cheeseburger is charbroiled goodness on a bun dressed with lettuce, tomato, pickles, mayonnaise, and Carl's Red relish sauce alk cooked to order and served hot. I had a side order of fried zucchini, a cery satisfying meal. read more

Carl's Jr - Superstar Cheeseburger,Zucchini, and Dr Pepper. - Fast Food Near Me - Dana Point, California

It is the first time I have posted a seriously negative review but this Carl's location has earned it. I live nearby so have been there multiple times over the years. The fries are consistently cold, the food is inconsistent. Recently I got chicken tenders that had been refried so many times they were tough and inedible. The final straw was being overcharged for a burger (not charged the posted price), and the order of fries was left out of the bag. I did catch the overcharge but the cashier said it wasn't up to him. He said that's what the register charges. I didn't notice the missing fries ($3.09) until I got home. I filled a complaint via the receipt survey but know nothing will happen. It is a shame because I do like the Carl's menu but this location is terrible. I try once a moth or so hoping it will get better but I give up! read more

I mever eat a carls jr ever because its trash. So after years of never eating there i decided to give it a try. This is literally the WORST!! I don't usually yelp but when u order a fish sand and it is LITERALLY CARD BOARD JERKY something has to be said. HOW DO YOU MESS UP A FISH SANDWICH !! U have to be a special kind of ________ to be able to turn fish into jerky. NEVER EVER GOING BACK TO CARLS JR EVER!! read more

I got burger, fries, and a coke. Half way through the burger I knew something was off. Threw the rest away. That night and for the next three days i had the worst food poisoning ever. It turned into an intestinal infection that I am still dealing with ONE YEAR LATER. I'm 60 and have never even thought of suing anyone in my life. I actually hired an attorney to help pay for my medical bills and Carl's Jr. basically tells me to F off and prove it was us. They will not help at all. Do not eat the food there. You may regret it for years to come like me... read more

Had a coupon for free small fries and drink with a purchase of a beyond burger. I followed the order, he charged us correctly but totally forgot to give me my free drink and I'm wayyyyy too tired to deal with it. I tried calling the place so we could possibly honor it next visit but to my surprise IT IS A FAX MACHINE. So wow way to go with that! :) And the food - ALL cold. My fries are NOT fresh. I had a better experience dining in but the drive thru seems to be so (excuse my language) ass. Very unsatisfied and wouldn't recommend to grab a quick bite here...its not worth the money o spent today and the time I waited. read more

My bf is always touting the 4 for 4 deal so eventually, I got dragged through this drive-thru. It's a bit narrow, and there were bums hanging around the lane. The service was fine and the food came as expected, which is poorly put together and greasy. I was surprised because the 4 for 4 included a large amount of low quality food, unlike other similar deals at other establishments which include only a small amount of low-quality food. read more

Spent 15 minutes waiting in drive thru. I asked for the charbroiled chicken club which is the so good and my favorite. Some kid named Jose gives me my order with the wrong size combo, wrong fries & once I'm about to eat the burger it's a famous star all soggy! Disgusting. Staff need to get it together. Never going here again! read more

Carl's Jr - Not the chicken charbroiled club it's a soggy famous star - Fast Food Near Me - Dana Point, California

I usually love Carl's Jr, but not this location! I had the worst service here! Erica, the cashier, is so cold and robotic towards her guests, but warm and friendly toward her co-workers. I was commenting on how great the fries are here, making small talk and she doesn't say anything. She drops the change into my hand and turns away without saying "thank you" or anything at all. Same thing when she drops my food off at my table. Drive thru might be the way to go. read more

The district manager is trash and If you are Looking to apply just don't save yourself the time. The whole company that runs this business does not care if you eat soggy hamburgers or expired hamburger meat I swear on my mom's life that I've never been so disgusted of working in fast food in my whole entire life until I was the shift leader at this Carl's jr and met the district manager but she told me I'm fired because I am gay and she is trash by the way oh and don't forget that she's trash please because she really is read more

Carl's Jr - The district manager from this Carl's Jr. on PCH Dana point is T R A S H - Fast Food Near Me - Dana Point, California

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I just went through the drive through, two cars in front of me, took 25 minutes. I should have backed out of line when I had to shut my car off waiting for the car in front of me to get their order taken. I waited it out, pulled up and placed my order, pulled around the building and there are two cars waiting. Shut down again and 10 minutes later the first car leaves, same thing with the next car, I shut off and restarted three times. I get that things are weird with the covid thing but if the are going to be open they should have more than two people running the place. read more

So, I get it, it's fast food, what can you expect, right? But! Carl's has always been a step above your typical drive thru burger joint. NOT THIS ONE. I ordered a #9 with onion rings and a Diet Coke, and a #4 with fries and the same, a DIET COKE! Well, I pull out of the drive through and start to make my way home, and i pull out and onion ring to munch on the way home, like we all do and they were stone cold. I bit into straight rubber. It's like they cooked them that morning and just said DGAF and served them all day. Okay, I think, at least the fries are fresh??? ONLY to take a sip of my "diet" coke and realize it's FULL BLOWN REGULAR COKE and I can't do sugar like that, like at all. So all in all, 28$ and it was a waste. Carl's is always been the top of the line fast food for me, but this location just does not care or put any effort into their orders or keeping their customers happy. I could have gone to jack in the box for half the price at this quality. Wtf. Very upset. read more

I see why this place is so poorly rated. The guy who took our order yesterday was an idiot. He didn't repeat our order to make sure it was right. We asked for extra onions on our burger and they gave us none. Making the burger tasteless. He also sounded like he was on drugs.( this was yesterday around 12-1pm in the drive thru.) the reason why i am giving it 2 stars is because the lady who gave us our food was sweet and amazing. She should have taken our order and i could have given it 5 stars. read more

Carl's Jr...Keeping us humble! Upon entry into the drive through I was greeted by what I thought was a terrifying homeless man who pointed at me and screamed "GOD DOESN'T HAVE MY MEDS!!!" This deep, philosophical take on religion vs medical science gave me something to ponder while eagerly waiting for the line to move forward so I could put some distance between myself and the mentally disturbed drifter who was screaming at me through my window. Then it hit me...It's October! This wan't a dangerous schizophrenic, this was a professional scare performer not unlike the ones you'd see at Knott's Scary-Farm or Hollywood Haunt! I found this as a great and innovative way for Carl's Jr. to scare and entertain guests who would normally be bored in the drive thru and was very impressed with the attention to detail used in the costume and behavior of the "Horror Drive-Thru" performer! After pulling up to the speaker I was greeted by a female employee who welcomed me and asked what I wanted. I ordered one of their $5 value boxes that includes a cheeseburger and a hotdog with fries, a drink and a cookie. The order seemed difficult for the young lady to grasp and after hearing her unenthusiastically mumble the wrong order over and over I realized that she must be part of Carl's Jr.'s efforts to provide local rehabilitated drug addicts with employment opportunities in the community. Being an alcoholic myself, this really put Carl's in a new light for me and I applaud their efforts to take part in programs like this to provide jobs to those who would never be considered for hire by another fast food chain like In N Out or Taco Bell. After verifying my order and pulling up to the window I handed my debit card to a gentleman who proceeded to charge it. After looking at the receipt I realized he charged me $10 when the value box is advertised at $5. When I brought this up he promptly corrected the issue and refunded me the $5. After having just spent 3-4 minutes clarifying my original order with the girl going through withdrawal, I assumed this must be an elaborate up-selling technique implemented by upper management to increase profits and sales. A simple person would be upset by this, but I am super smart and know that you need to be tenacious and ruthless in the business world if you want to succeed. Steve Jobs didn't become a billionaire by taking the moral high road. While I was waiting at the window for my order to be cleared up I was visited by a second scare actor who called me the N-word...not sure what to make of that since neither him nor I are African American but I didn't know what to make of Cloud Atlas either and a lot of people seemed to have really enjoyed that movie so I just went with it in hopes that no one Watching would think I'm too slow to keep up with an intricate piece of performance art. After finally receiving my food I pulled out of the drive thru directly onto PCH and made my way to the harbor so I could eat my meal while watching people play Pokémon Go at Baby Beach. When I got there I was disappointed by the lack of people to watch but was really thrown for a loop when I opened the value box to discover there were zero hotdogs included with my order... At first I was in denial, searching desperately through my car for the hotdog. Then I was overcome with anger and rage. HOW DARE those bafoons forget MY hotdog! After I settled down I pleaded with the lord, "Please! I'll do anything to be able to go back and check my order at the window!". When I came to terms with the absence of a hotdog in my car I became sad. I sobbed and imagined how different my life would be if the hotdog was here. An hour later, gazing off into the horizon, listening to the waves crash, I accepted the reality of what occurred. My life would keep going with or without Hotdog in my life. I needed to cherish the hypothetical memory of Hotdog and not let it consume me. I felt like a new man, I WAS a new man. This complete spiritual dismantling and rebuilding of myself was one of the most incredibly humbling and gratifying experiences I've ever been through. All I did was try to order a hotdog but I now feel as though I've lived a thousand lives and loved a thousand lovers. I was reborn in a parking lot over looking a small, man-made beach and none of it would've been possible without the spiritual guidance of this Carl's Jr's angelic staff. 5 stars. read more

Younger tall white guy working the front was extremely rude. You could tell everything anyone asked him was like asking him to peel his nails off. You could even tell that the other staff were totally over him too read more

Omg what the heck happened to the food here? So BAD! Got a Santa Fe chicken sandwich and it was skin with no chicken inside! Used to be my favorite....no longer. Will go to Chick Fil A read more

I went through the drive thru with still plenty of time from closing and the male on the mic sounded bothered and like he did not want to be there. Aside from that we waiting a long time for the food to come. On my part I messed up because I didn't check my bag but when I got home I was missing a major item from my order. Another time I was there to dine in and and they took 25-30 minutes to bring the food out. Food quality is good but service is terrible. Wouldn't recommend if your in a rush or if you are hungry! read more

Walked in to place an order. There is a tall guy at the counter . I ask him a question and he mumbled something. I said what was that again. He said I just told you. You should let me get someone else. They didn't make any sense either. So I just did not order. I feel sorry for whoever owns this place. Obviously they are not on premises. I'm not really that hard to please. It's just a Carl's junior. read more

I wanted a sausage biscuit for breakfast and decided to try Carl's Jr. In the East this is Hardee's so the know how to make biscuits. This place had good service and good coffee. The biscuit was good so I have no complaints. read more

Best homeless shelter ever. I've always wanted to dine somewhere with an ambience that says "bus station." Too bad I got food poisoning. Seriously, though, +1 star for the chipper folks behind the counter. Those are some nice people with tough jobs. read more

Heard from the Area Manager who couldn't care about customer satisfaction and also from Corporate who lied about sending coupons and the. Said they refuse to send any. There are so many better burger choices out there, we will never go. To a Carls Jr again read more