I havent been to Carl's in five everrrr. Its so close to where i live too but i forget its there! Its 3am & i just left the drive-thru.. KEVIN was pretty spectacular, he was so peppy, energetic, so sweet w/ such a positive interaction AT 3:00AM. I gotta give it up to him. That type of energy at these types of hours can only mean 1 thing: KEVIN IS A SUPER HUMAN! Shout out to Kevin! read more

Why are you so damn stingy with ranch!!! I bought 2 8 pieces chicken stars and tou guys have the balls to give me 2 damn ranches !!! What the actual f$@k Yall charge so much for crappy food ans give me shit for wanting more ranch . Yall suck read more

First of all, I want to say that the Western Bacon Cheeseburger is one of my all time fast food burgers. The all beef patty with a sesame bun complimented with cheese, bacon and onion rings; this is best pairing. The barbecue sauce tops it all off with the best combination of sweet and zesty. I've never been sure of this, but this bbq sauce is not the same thing they give you for your nuggets. Anyway, I got my WBC the other day and it was just as fantastic as the first time I tried it. Nothing has changed about this burger, but as far as the overall Carls chain, it's a bit overpriced nowadays. As for this location, customer service was okay, but the store is a bit outdated and needs some fixing. I drove in and literally had to avoid potholes in the parking lot. read more

We wanted to get some food after a night out at like 3am and when McDonald was closed we went to Carl's Jr, and that was the best experience we've ever had at a fast food restaurant drive thru the man working the window was so nice and sweet. It look like he was alone working and gave him a tip but that man deserves the best! Thank you read more

Kevin was a awesome man great service three free cookies. Excellent worker, food was cooked real good. Night shift is my favorite, he prepares the meal very well. Kevin is only night shift hes very skilled. Hope to see him during the day as well. read more

Drive through order. The order taker seem to have difficulty hearing through the com system. Order of western bacon chicken sandwich was burning hot. Asked to not overcook the patty, but still fried longer than necessary. The chicken sandwich was heavily promoted, but it's a HUGE flop! It was one of the worst I've had. Not surprised this place got less than 2 stars. They also didn't have the chicken sandwich advertised on their window for a long time according to the staff. Misleading to say the least. read more

I think this location will go out of business soon. The employees and owner cannot be more stingy. From never willing to give you ranch to my most recent order of fried zucchinis (see image). I have emailed corporate in the past and corporate's response was they have no control on franchisees. Avoid this location at all cost. read more

Carl's Jr - This is a new and full order of fried zucchinis. Looks like a half order. At least someone that works there got some free snacking. - Fast Food Near Me - Diamond Bar, California

This Carls Jr is ridiculous after paying $5.04 for a large Coke the Indian guy didn't want my girlfriend to use the bathroom. He didn't want to give her the code. I hate how the world is going. After charging me 5 bucks don't you think the soda machine should work ? Nope all the soda options I wanted were all out. read more

Carl's Jr - Fast Food Near Me - Diamond Bar, California

Most of the tables are filthy. I ordered the advertised double famous star with a picture clearly showing double meat and double cheese but my sandwich only had 1 slice of cheese. Out or sauces and minimal drink options. The AC wasn't on it was super hot in the store. And a homeless person was asleep in the back of the store. I won't be back. read more

Environment was good. Food was good. Service was good. Pretty chill place to chill and hang out

First thing i noticed was Kevins great customer service. By far, out of all my drive through experiences, Kevin takes the trophy. I always get the double famous star combo and they made it just right. Fries were good too. Only thing that disappointed me was they didn't have my favorite drink, High C fruit punch other than that no complaints. read more

The food is just not good prepared sloppy, old bread, cold, crappy. The employees are subhuman. Rude and uncaring. These clowns treat you like they just don't need your business and take a hike. read more

I don't know why there are so many negative reviews because my (drive-thru) experience was phenomenal! My sister and I had an order of fried zucchini and an order of jalapeño popper bites to share. When I paid the gentleman at the window, he asked if I had any coupons to use, sadly I didn't and my total was $12 something, he gave me my change and said "I added a coupon for you" and gave me a coupon to use for a future visit! My total ended up being $7 and some change. Talk about customer service! It was a pleasant surprise and thoughtful of him to do that for us. Now on to the food, everything was HOT and freshly fried! :) Will definitely be back to redeem that coupon! read more

Carl's Jr - Receipt - Fast Food Near Me - Diamond Bar, California

The lady that works the day shift didn't want to add Pickles to my spicy chicken sandwich.

The staff are very attentive and helpful to the customers. This one cashier Gabriel has very helpful service and will make sure your order is correct every time. The cooks make sure to get food out very quickly with great accuracy. Overall love coming here to get late night dinners or early breakfast. Whatever time of day the service and food is great. read more

My husband & I requested for Carls Jr. The Big Carl special for $2.99 @ Diamond Bar. The one on Temple did not have the big sign for big Carl special so went back to Diamond Bar area. So good & delicious!) Thank you Carl's Jr. for having these special deal:) read more

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Wooow, impressed with this Carl's Jr at 2:30 in the morning. McDonald's was closed and went across the street to Carl's. Kevin, who took our order and gave it to us at the window was Surperb! Very professional, very welcoming and a great happy attitude. Everyone in the car was impressed. It made out early morning. We had to compliment him on his surprising attitude. Never had such good service or efficiency from here until Kevin! Been here during the day and the girls are all so bored and not friendly or inviting. I guess we need to come early morning to get Super Great service from Kevin. Thank you Kevin for your outstanding professionalism. Ooohh, and the food was fresh & hot. read more

$16 for a famous burger medium combo is crazy ! I don't know how they come up with these prices.

Kevin gave me the best customer service ! However you guys could improve on your soda machines it always taste flat

I have frequented this Carl's Jr. for years now. They used to be really on top of it all, and to a small extent, they still are. I've never once had an issue with the quality of the food. The problem is that it seems their cooks are not properly instructed on how to put their burgers together. I've had several instances where they forget to put something like onions or even lettuce on the burger. Now, something like that is definitely on the minor side of things, and if that's the extent of the problems, I won't complain . They are human, after all. However, they do still need to make sure they're putting everything on the burger that it's supposed to have and limiting the mistakes. This location also has run out of crisscut fries on a few occasions so now I usually ask if they have them before I place an order for them. The staff in general are all very nice and were very apologetic when they gave me the wrong order one time. This is a decent Carl's location. Just make sure to check your burger/sandwich to make sure they put everything on it before you head out with your food. read more

It was Friday night so I thought I grab a quick bite at Carls. They usually have good deals at this location, however their burger specials are now $4.50 per burger. I got 4 Famous and 2 Western. I went through the drive through and the wait was so long they asked me to park. When I got the order I noticed one burger was smaller so I gave it to my youngest daughter. When I got home I noticed her burger was missing the meat patty for the famous star! Unacceptable, to miss that on your burger making process. So if you want to go make sure they don't rob you. read more

Carl's Jr - Fast Food Near Me - Diamond Bar, California

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I'm so sad I didn't get his name but I went through the drive thru around 3:10am on Feb 25 after a late event and I was met with one of the sweeeeetest people I have ever met. He had the best personality and was such a gentleman. I don't come to carls often but I hope to see him there when I do. read more

Worst service ever the employee is clearly on drugs rude says 24hrs clearly isn't ! The owner of this place clearly doesn't care about his business the few times I've came here to just pick up door dash orders the same guy at night rude high as a kite and just rude !!! I've been here in the early morning for myself for breakfast same guy and tells me there closed and slams the window ! I won't even pick up a door dash order from here again!!! Just close down for good!!!! So something good could be here! read more

Stopped here to grab a bite to eat. I got a bacon Western Carl. Starving for a 30 minute drive, and lunch was not so bad. Fries drinks, and everything or $15, and it is just incredible. On the flip side, I still sort of get my bang for the buck deal read more

The cashier Silvia was super awesome! My boyfriend and I were having a rough day with car trouble so while waiting for our car to get fixed we went in to sit and eat at Carl's Jr. as it was the closest thing nearby. I am glad we did the food was good but the service made it well worth it and it turned our day around. read more

After reading all these reviews I can hardly believe this is going on. I live in the area and this is my Carls Jr as it is right up the street. We frequent this location often and not once have I experienced anything remotely similar to these horror stories. If I did have a mistake they corrected it quickly and without hesitation. All the cashiers have always been friendly and helpful every single time we have ordered. There have been the occasional OUT signs but you can hardly blame that on the teammates, thats an ordering issue from management. The food never disappoints always grade A. I would hope more people that frequent this location put their positive experiences out here (if there are any) as I love my local Carls Jr read more

Nope Nope, whoever is hiring these kids are not doing a good job. They're just hiring anyone. No customer service skills, not a friendly fair pace environment. The food as well, all messy & not right. These employees are lazy & rude. Do better management. Ordered 6 raps & was waiting for 20 minutes!! read more

I have no idea why the bad reviews. Restaurant was clean, workers were super nice and my food came out hot and exactly as I ordered. Glad I didn't let the bad reviews stop me from having lunch here. Thanks Carls Jr! read more

Food was fine . Burger's always good . The building is kind of crazy and dark though . Clean but scary. Cute decor.

Stayed at the Best Western down the street. Drive thru order. BBQ chicken sandwich combo plus a chocolate cake. $21. Get to my room. No CAKE!!!! I didn't check the order, SO my bad. But he gave me 3 bags plus my drink & so I stupidly assumed one bag had fries, one had chicken sandwich and one had the cake. Nope. The 3rd bag had napkins and ketchup. It's NOT ROCKET SCIENCE, people!!!!! 4 items. Quality check obviously isn't their thing Mensos!! read more

24hr Cashier appeared to be under the influence of some kind today 6/12/22 at 11:45pm ish. Worse experience ever!!! So this guy charged for the wrong order. Worse thing is that a customer before us warned us to check our order. Apparently the manager was not there and the cook walked out on this kid! Now let's see what the experience is going to be like complaining to a manager on at the store in the morning!!! Too bad you have to select a star to post this review! read more

I've been to this location around 10pm several times. When you get to the Markee to order your food the employees tell you that they're closed. If this is the case why is the drive thru 24 hour sign on, the employees are clearly still there and online it states that they're open 24 hours. If they have any quality control methods at this location they will see the many cars they've turned away nightly. I was the 5th car turned away a week ago Courtnee Dela Cruz read more

Online od It's bad because I show up and they say. Oh, usually when you do an honor order, there's a print out that's a get, but they don't have a print out. They can't do anything, there's no way to contact customer support. Nothing to help, I'm gonna have to file a charge back on my credit card. read more

Carl's Jr - Email receipt proof of order but honored at the store no customer service to follow-up on have to call credit card claim back - Fast Food Near Me - Diamond Bar, California

They have 24 hours signs all over the building yet constantly say they are closed. This has happened multiple times from 10pm to 12am to 5am. They really should just post their actual hours when pay people to be there to tell you they are closed read more

The Breakfast Burger is one of my fast food cheat meals. I deserved this meal. Unfortunately they forgot a few ingredients. A Breakfast Burger with no eggs and tots. Imagine a bacon cheeseburger with a whole bunch of ketchup. It felt so small in my hands. Fortunately it gave me a reason to grab a Breakfast burrito but damn... read more

Carl's Jr - Breakfastless Burger - Fast Food Near Me - Diamond Bar, California

Signs plastered all over boasting 24 hour drive thru but here I am on a 550am Friday morning being told by an employee manning the ordering machine that they are not open until 6. Fkng useless. No wonder the low star reviews for this shithole read more

Old ass lettuce smh gotta do better Carls... Ordered a famous star and the lettuce as u can see is ummm GROSS!! And the manager that was working needs an attitude adjustment. read more

Carl's Jr - Nasty old ass lettuce smh - Fast Food Near Me - Diamond Bar, California

On my way to riverside and it's only 10pm, I looked up on Maps and said it was open 24 hours. I come in drive thru and the guy tells me they are closed. Said we close everyday at 9:30. There's a huge sign on drive thru saying open 24 hours and on the window light flashing open 24 hours. read more

Not really much I can complain about. The staff is friendly, the food comes out fast, and I love that Carl's Jr. has the beyond patty. It's really great, and since my family and I don't eat meat anymore it definitely fills our burger cravings. The burgers are huge too so it makes up for the price you pay for the beyond burger. There's usually never a line here either cause everyone's too busy being packed in the McDonald's drive thru right across from them so it's always a quick and convenient experience read more

Workers are very friendly and the food is hot and fresh!!! Great deals and rapid service!