Went through drive thru for two burgers by themselves. No combos. Was told to park and wait for order to be brought out. We parked and wentbin and our money refunded. We will not be back. Anyone who experiences this. Please do the same. Drive thru mrans "Drive Through". Thats what customers want. read more

This is the worst Carl's Jr location. Because of this place, I actually started hating Carl's Jr -- then I realized it's just this location that's the problem. The owner or operator of this franchise should really be investigated by the company. I don't think they use official Carl's Jr products. It feels like when they run out of something, they just go to Restaurant Depot or a local store. The meat and bread taste completely different from every other Carl's Jr I've been to. I've had great experiences at the Carl's Jr on Sunrise next to Costco and the one on Folsom Blvd. But there's something off about this particular location -- it's just not right. read more

No issue whatsoever. Five stars. I know fast food is hit or miss. But they perform way better than the nearby premium burger joint this time. Thanks guys. Keep up the awesome work. read more

Every time I come here, I have a great experience. I always use drive thru and the crew members working the window are terrific- kind and courteous. My order is never wrong (and I usually have to make a special order as my husband does not eat dairy) and the food is always fresh and delicious! This is one of the BEST Carl's Jr. locations in the Sacramento area. Love this place! read more

This place just ripped us off! We ordered the two famous stars with cheese. At first they responded with a male garbled aggressive noise. We said, I'm sorry could you say that again. Thats when someone started stareing at us through the window of the dining area. My eight year old spotted him immediately and when we went to look, the kid at the window suddenly jumped away. Meanwhile someone else entirely began to take our order again. This time the worker was Maria, or so it says on the receipt. She is immediately aggressive and short with us. This is when we can see that the kid creeping at us at the window was an employee! He just walked in behind the register area and he looked like the only other employee. We ask for two famous stars. She says you want doubles or triples? We say, no thank you. Just two single famous stars with cheese. She asks if we want combos. We say, no thank you just the two singles please. We get charged and get handed one burger. She wants to close the window as fast a possible but we can see from the bag that it was impossible to be two cheese burgers so we call out right away. She says that we only ordered one. We say, can you just charge us for the second burger. This is when the second burger appears. They had it ready. She proceed to tell us that she needs to refund the first order and charge us again. No biggie. After handing her the card she has no evidence that the first charge was voided. She just charges us a second time throws us the food, closed the window and ran away from the front counter. There were no other customers around. read more

Love the Western Bacon Cheeseburger. My go to every time! Cooked fresh and served with a smile!

I've been to this Carl's Jr. drive through a few times and have always had good luck. The service and food have been good each time. Maybe it's the times I visited but the drive through was never backed up. The cashier was easy to understand and got my order right each time. They prepared my food quickly and didn't make any mistakes. I've tried their breakfast burritos a couple times. They were hot, tasty, and very filling. I recently stopped in for a burger and was please with it as well. It was hot, filling, and had fresh lettuce, tomato, and onion on it. A lot of burger chains have limp old looking produce on their burgers, but not this one. I was pleased with the speed of service and quality of food each time. read more

The food quality has deteriorated tremendously. I have eaten there for 30 years. I will never go back. I recently ordered a western bacon cheeseburger. It was nasty. I hope they can return to their previous status of Better than the other Burger chain. read more

So I keep going back to this place expecting a better experience and they just keep failing! I have been hung up on when I have called to speak to the manager because of wrong orders. In addition to wrong orders I have been missing items from my orders... Today was the last straw. I had a coupon for a philly cheesesteak burrito. I go through the drive thru and place my order letting them know I have the coupon. They tell me oh we're sorry we stopped carrying that item. I check the date in the coupon... No it has NOT expired. What kind of bait and switch crap is this??????? read more

Awesome customer service sir, the clerk was amazing will let energy run and drive through in the front counter bringing the N diner customers their items. Everything is nice and hot in the fridge like we were recalled food was nice and fresh customer service was amazing. Got a greeting since we came in access and we were ready to order. Let us know when we were ready just quick and fast we had our food we ordered. We had our food given to us less than 10 minutes, it was a very clean diner tables was wiped down. It was clean. Everybody was socializing and being being nice very cool keep it awesome you guys be back soon. read more

Everytime I order from this location ! EVERYTHING IS FRESH! They literally make your food to order. Atleast at night when I go. No complaints. Best Carl's Jr in the world read more

This is absolutely NOT ok. Ordered two chicken sandwiches along with a big Carl and both had old lettuce. Since when does Carla Jr serve old moldy food. Someone saw this lettuce and still decided to use it? How is that acceptable--Major Health Code Violation! read more

Carl's Jr - Old moldy lettuce! - Burgers Near Me - Sacramento, California

misleading,,, $ 13.77,for a shake and"big carl"? the only thing big is the bun,,,,stuffed with a tiny burger,tons,i mean tons of lettce,and goiy disgusting sauce,,, im prediabetic,i needed food in me asap,, but not going back. i work too hard to earn $, to be scammed like this. price at the drive thru menu, is not what youll pay,, its much more at checkout,,, just wrong. im making a complaint at bbb, tomorrow. read more

The reviews for this Carl's Jr. seem to be all over the place, but I guess I came here with my dad and Joe K. at a satisfactory time for an early dinner. I hadn't been to a Carl's Jr in a long time and was quite pleased that they had a very nice selection of food and drink options to choose from. They had their usual popular burger choices, along with chicken, turkey, fish, salads, sides, Mexican style meals, health conscious items, breakfast and even desserts! I chose the breaded fish sandwich meal that included a large fry and drink, in which I found everything to be delicious and cooked to perfection. My dad and Joe K. enjoyed their Star Burgers also. Joe really liked his Oreo Cookie ice cream shake, that made me wish that I had ordered one too! But alas, I was stuffed with the food I already consumed. Now that I think of it, I should have ordered one to go! They always seem to have coupons out in their mailings and if you register your email address, you get special offers and discount coupons.... After this first visit, and seeing all the tempting varieties of foods on their menu, I don't see how anyone could be bored eating at a Carl's Jr.! I can't wait to come here again! https://www.youtube.com/watch?v=DV1h6EcXM8s read more

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Horrible service...not helpful, rude at drive through, and got order wrong. Asked for a grilled chicken sandwich-gave me a club for $10. What! And it looked like it was left over from yesterday. read more

Sooooo irritated. I ordered bacon crisp cut fries and got regular crisp cut fries .... Ordered chicken strips and got this tiny piece of meat. Never will return. read more

Carl's Jr - Burgers Near Me - Sacramento, California

Carl's Jr. - a chain restaurant that normally doesn't warrant the time for a review. However, I have had nothing but great experiences each time I come to this location. I can't recall them ever getting our orders incorrect. They've never told us (sorry our shake machine is down) or that they (ran out of ice cream). I've always gotten piping hot jalapeno poppers and chicken stars. I say please and thank you like an adult as well. I'm not sure how others are having such a lackluster experience, but this CJ's has been one of the best locations in this particular area. read more

Something changed . This place used to be disgusting , but now it's one of the best in the country . About 6 months now or even a year the food is consistent nd freaking delicious the way Carl's Jr. should be . Wow whoever changed it up did a good job read more

So long story short me and my husband spent 50 dollars on a couple meals for dinner tonight, and they forgot one of the sandwiches, accidents happen we worked fast food before we get that. So he calls and he say I just came in he repeated the order and stated that one of the burgers was missing, the woman on the phone stated he had to bring the WHOLE meal back for her to verify.. ‍ so she wanted us to drive a 50 dollar order back to verify that it was actually missing a burger for her to then give us one burger and have to eat the rest of our meal cold. Clearly they don't understand how inconvenient it is to already have to drive back for something they messed up on but now we have to go back get a refund and find something else to eat smh. It's upsetting. I won't be coming back to this location after this experience. read more

I have only gone here a handful of times but twice they have messed up my order. The food is decent but what bugs me is what I said earlier. Maybe I need to calm down since I was so looking forward to my meal. I guess it is partly my mistake for not checking until I got home. I will give them one more chance since I feel bad giving them two stars. read more

The stupidest of the stupid. Seriously? They always forget something when I order here. And the last time? I literally told the girl at the drive thru 4 TIMES that I wanted to add pickles and onions. She kept telling me "No, that doesn't come with onions or pickles." "Right, so add them!" I responded. I get my order, get all the way back to work (with 10 minutes left to eat), and no pickles. I know it may sound like no big deal, but this literally happens EVERY time I come here. So this time I called to speak to a manager. The girl, Maria, who answered the phone, seemed to speak English just fine until I asked to speak to a manager. Then she "didn't understand" and said there was no manager there. She told me I could call at 8 am to talk to a manager. BS!! I will not be going back to this location, which is a bummer since it is not too far form my work. read more

Way too overpriced. They get my order wrong every other time. When they ask if I would like ketchup and I say yes I only get 3 packets. If I request extra ketchup before they ask me I get a total of 5 packets. It may sound petty but I like a lot of ketchup with my burger and fries. Unfortunately this Carl's Jr. has nothing going for it when there are plenty more fast food restaurants located nearby. read more

Bad customer service! I was the only one in the store and not one person acknowledged me, they kept me waiting for about 10 minutes, looking my way, but offering nothing. So I walked out and ate some where else. read more

Came through last night waited quite a while just to get some crisscuts and when I got them they weren't even full, pretty disappointed in that but on the bright side customer service here is above and beyond. The kid with the ponytail was very understanding, and patient about the whole ordeal Even sparked up a conversation while I waited - would come back if the wait wasint so long read more

Nearly everything in our order was problematic. Both milkshakes were completely watery - not the least bit thick. Fries were cold. The chicken strips were soggy rather than crispy, and they look freezer burnt. We ordered one Diet Coke a received a regular coke instead. I realize that you don't pick fast food for top quality, but you'd think they could at least strive for mediocre. There are a lot of other fast food places around us, so I think we'll go with them in the future when we need to grab something on the go. read more

Food was good, but if I'm spending 3.59 for an order of criss cut fries it should be full. read more

Carl's Jr - Burgers Near Me - Sacramento, California

Went here about a week ago through the drive thru. I was ordering for my family. But after every time i said a meal or ordered an item the employee would ask "will that complete your order?" I totally get it its just basic customer service but if I keep saying no im not done yet I think you should wait for me to say "thats alll". When i drove up to the register window I told the manager (i say manager because this lady was not in the normal black uniform the carls jr workers have) I have a coupon. She gave me a rude face and said you have to tell me before hand so i can put it in. She grunted and scratched her head. Im thinking two things 1. theres no sign where the menu is stating you need to tell the employee that you have a coupon while you order and 2. im sorry its difficult to input a 4 digit code number. She was so upset that she told another employee in a black uniform to give me my order. She was grunting at the computer and told the other employee who came to the window to give me my food to get my card. She made her wait there because she didnt want to hand me my card back. Completely disrespectful for no reason and utterly childish. For someone who is in the food industry you basically lack BASIC CUSTOMER SERVICE SKILLS....so if you go here dont expect it read more

The cheap 2 for $1 crispy tacos here are delicious! But I have no idea what the meat product in the bottom of them is... Any guesses?? That is a lil scary!! read more

I am with some of my fellow yelpers on this one...mind of hit and miss at the Carl's Junior. I really like how spacious it is on the inside and I like the fact that there are napkin dispensers at every table, but the quality of food for me is lacking. Had the chicken club today and the chicken patty looked to be one of the patties from the $1 chicken sandwich. The food was also close to being cold rather than nice and hot. The bun on my co-workers burger did not seem fresh as it was kind of crumbling to pieces as if being really dry. The employees who serve you are always really nice here and ask how your day is going and they seem to kind of go the extra mile in that regard. read more

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We went while they were training a new guy. They were still courteous and tried to be fast. Food was average. The soda was a bit watered down but still tasted like soda. The bathrooms were nice and clean. The location is right off the interstate so that is why we went there. All in all. Average. read more

This is the closest Carl's Jr to my office. So if I need a great fast food burger I am here. I always take my lunch break at 11:30 AM. This place isn't busy at all during this time but when it hits about 12:00 - 12:15 there is a line forming. Service rating: 2.5 Why you may ask? First of all they need more workers at the counter around 12:00. Maybe some workers came in late but 2 cashiers couldn't handle the line at all. I was standing off to the side waiting for someone to come and help me get a bag for some unfinished food. One of the servers gave someone's to go order and completely ignored me. Finally got her attention and she said she thought I was waiting for some food. It was understandable. The lady working the drive thru was just all over the place. She took the customer's credit card and walked around with it. I saw the customer's expression on her face and it looked like "What in the world?" Also the drive thru worker had a personal call on her cell phone and she rather answer that than serving the customer. She tried to hide in the back while answering the call. HAHAHA. Food rating: 4.0 The food here tastes great. Never had a problem..... yet. read more

I used to eat at this Carl's all the time when I worked nearby. At least once a week. Great service and food for a fast lunch. Loved their bean burrito for some odd reason. It was big and tasty. Clean floor, so that made me happy too. For fast food, burgers or a bean burrito, I highly recommend this place. read more

I had my significant other go get us food... I called someone at this Carl's Jr. and they said they had regular cheap chicken sandwiches I wanted to add jalepenos and Santa Fe sauce on my cheap sandwiches and my man comes home spending over $50 because the manager pulled a fast one on him and charged him for the biggest damn chicken sandwiches on the menu....you had one job ‍‍ read more

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They didn't give me a receipt so I can't file a complaint online, I called them to get the store number and the number they kept trying to give me wasn't in the system. They hung up on me the first time I called to which I called them back and was given more run around. They told me I could come back to the store, but given my time table that was just not feasible nor worth the effort, gas or time involved to make up for the 1 patty missing from my burger. I was charged for a double and given a single. I will personally NOT be going back. This is hardly the first time, but seeing as to this is the 6th time something like this has occurred in my last 7 visits I felt it was about time to do something about it. read more

I always like to order Criss cut fries with the house dressing, but this Carl' s is always out of the house dressing and they give you some buttermilk ranch dressing in a little cup. The house dressing is so good, but the ranch in a cup is kind of nasty. I'm not sure if they're trying to save money, or if they can't keep adequate stock, but i'm only giving three stars because of this. read more

Always fast, friendly, professional, and tasty. On this visit I was assisted by Ricky, who was awesome. He's one of the best reasons to stop by here. read more

The last four times I been here, In the last month or so, and twice near closing time, this Carl's Jr. has served me the best hottest burgers I have ever had from this franchise two thumbs up for the outstanding quality! Really missed when fast food had quality food and this Carl's Jr. brought it back. Keep up the great work! read more

Well overall i would say my experience there wasn't terrible, but their strawberry milkshake made my stomach hurt. One would point to the fact that I am lactose intolerant, but I believe that is irrelevant to this issue and would like a full refund. read more

The most disgusting burger I've ever had. Iam surprised people eat here. I got a burger that was more expensive and grass fed and it was so nasty! I threw it away. Cost me close to $10 bucks....SOOOOO GROSS.THEY NEED TO CLOSE DOWN! read more

I never eat Carl's Jr anymore and now I never will again. Literally got an uncooked burger that I bit into when I got back to the office. I'm glad I noticed! And of course when I tried to call this location the number didn't work. Stay far away. read more

Carl's Jr - Burgers Near Me - Sacramento, California