We come here weekly. Disappointing that walk-ins are not tended to. I witnessed 6 drive-thru orders being served before someone took my order at the register. Then waited another 10 minutes, witness another 5 drive-thru orders served. When I opened our dinner at home, we did not get what we ordered, he ordered a habanero flavor and asked for specific cuts of the chicken. For vegetarians out there, rice and beans are made with lard. read more

Seriously visited the drive thru today so disappointed I ordered a dbl chicken tostada salad NO Beans not only were there beans on it it's my preference not to have them it makes it soggy and the tostado shell was stale it was so soft uneatable for me and horrible customer service she was rude the dressing watery why and charge an extra .70 Food is too Expensive to not be able to eat it Do better $19 later never again read more

El Pollo Loco - Done!! - Fast Food Near Me - Sacramento, California

My kids school had a flyer. It said that a portion of the sales would be donated to the school. The instructions said to bring the flyer. I show up with the flyer and they said they have no idea what I'm talking about. So I leave and donated what I would have spent directly to the school. Train your cashiers next time. read more

Fast service, hot food, and exceptional customer service from Abigail. I ordered drive- thru but the restaurant had a good vibe from the outside. This is my go to spot before bingo and they have taco Tuesday. read more

I didn't bring my lunch and saw this place so I went through the drive thru. They took my order and told me to drive up front and they would bring me my order in a second. Waited a couple of minutes and the girl brought me my order. I got the crunchy chicken taco. They were pretty good. I had two of them. Meat was nice and juicy. I also got the 8 piece chicken thigh and leg. I really like their chicken. It was yummy and cooked perfectly. A nice lunch. I will try them again when i have the chance. read more

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Love this location. I've lived in the area for 3 years and my food is always fresh and always very good. I love ordering on the app I never have to wait on my food! read more

The food is good, the team is nice but they have forgotten lots of items before. The chicken was cooked well, not a big fan of the rice and beans. Overall it's not the best service but the staff are kind about there mistakes. read more

The very worst service ever. The horchata machine dispensed clear fluid. I asked the cashier about it and she they were out of packets. I ordered a side salad and they did not provide dressing. I asked for dressing and the same cashier who said there were no packets for horchata also asserted that my salad was dressed. I showed her the salad and she pointed to a droplet of salad dressing on a chip to claim it was dressed. I took my fork and turned the salad over - no dressing. Then the cashier offered to sell me extra dressing for .70. Extra? Then I said I would leave negative reviews and she said go ahead...then ran back to her manager, Marisol, who 'authorized' a 'free' dressing. In my long walk on Earth, I never heard of managerial authorization for a complimentary dressing. This whole sitch is so dumb. read more

Food always fresh drive thru is always quick good meal after the gym never fails to hit the spot. Definitely one of my go too's

I ordered my food through GrubHub. The food arrived quickly and at the perfect temperature. I ordered a eight piece leg and thigh with the side of macaroni cheese and a salad. All the food arrived at the perfect temperature... The chicken was still very hot and the Mac & cheese was almost too hot to eat it once and the salad was very well chilled along with the extra fiery hot sauce I requested.... I'd had just moved from Florida. The only thing they had to compare to El Pollo Loco was a chain call Pollo Tropical..It was mediocre at best.. The order of the legs and thighs were of a agreeable size as far as portions would go. They were cooked thoroughly and tasted very good. The best thing of it was the mac & cheese very creamy lots of Mac lot creamy cheese. The only thing that I could say bad about it and this is subject to each individual was I did find it a tad bit salty... I also got a burrito for $4.99 it was with rice and pinto beans. I am a carnivore and I would have preferred either pork or steak but since you don't offer that there it is what it is..... I also received approximately eight flour tortillas and they are very warm and very good. The other item was their a fiery sauce chilled very much and did not taste of too much vinegar,fiery but they could've been a little bit hotter for my taste bud.. The salad was a nice portion and chilled to the proper temperature I enjoyed it very much. I was surprised as to how good the food tasted and how quickly I got it so I am inclined to definitely try this place again. read more

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So. . .maybe I have too high of expectations for fast food. Maybe because I'm a spending my hard earned money and I think a company's best sHould be put forward when they are taking that hard earned money. The staff has always been very nice whenever I've come to this location. If there's ever been a problem with an order, it's been met with a cheerful willingness to help. That's great. But with that, the quality of food should accompany that. With that said, my husband and I wanted to try the new wings they have. So we were excited when went through the drive thru and got our bag because the smell was wonderful. Then we get home, open our box and see what looks overcooked/burned chicken. Trying to give it the benefit of the doubt, we decided to eat them anyway. They were bad but they weren't all that good. So I think there needs to be an improvement with these products. And I know that food never truly looks the same as it's advertised but I believe it should be close and these weren't. Think I'll just stick with their nachos!! read more

El Pollo Loco - Fast Food Near Me - Sacramento, California

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Got a chicken salad that was amazing! The chicken here is the best around, cooked over an open grill and so tasty. Friendly staff too.

I was forced to write my previous review by my manager when I was on the clock one day. I do not believe this place provides excellent service. They're always laughing and yapping in the back and not paying attention to when the front needs chicken chopped or when there's a customer in the front. Also they're slow and half the staff is rude as fuck. Marisol is monotoned and extremely rude, Julia will pretend she doesn't understand you to cheat u outta stuff and Rene's wife, whatever her name was, is inappropriate and tries to intimidate people. read more

Had yet, another issue with this location! Long story short. Placed an order, recieved a pick up time. Arrived. They weren't open for another 45 mins. They never once answered the phone. Yes, I saw them there inside. The website said they were open. Multiple sites, including theirs where I placed the order said they were open. My money was taken. Had to wait 45 mins. Was late returning to work. Note on door says pick up starts at 1. Drive opens at 11. read more

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Overall Experience has been great and easy. Let me start by saying I've only been through the drive-thru at this location, during the week and between the hours of 1pm - 3pm. I've also only ordered the tostada salad and double chicken avocado salad from this location. Both in my opinion have aways been a hit with me. I love them both with the cilantro dressing. They've always looked fresh and well put together. Both priced about $11-$12, but you do get a hefty portion. The staff I've encountered at the window have always been very friendly. As of this review, I've never dined inside here, but the exterior has always been well-kept. Location is easily accessible off Bradshaw at highway 50. Getting into the parking lot on the drive-thru side can be difficult with traffic and if the cars block the entrance. I do come here regularly. read more

If I could put negative stars, I would... I went back yesterday to give it another try, as i love the food, but such terrible service. The staff do not know what they are doing, I tried to order at the counter (went for dinner) and the lady at the counter kept walking away, I had no idea what was going on. Such terrible service, they definitely need new management here, the workers are just wandering around and waiting for your food takes forever, they don't care about getting food out in a timely fashion. After the last time I was there I tried reaching out online customer service and never heard back. I give up on this restaurant, poor poor service, I do not recommend at all. read more

The girl with the Long two pigtails is so kind!!! Never met someone with such great customer service skills she definitely needs more appreciation. And the food at pollo loco there is always fresh and taste great ! read more

I really wanted to like this El Pollo Loco location as its close by to our home, but after multiple experiences of items being left out from our order to very unprofessional employees... I would rather drive the extra mile to the one on Howe. When ordering the cashier just sounds extremely rude, at the window while waiting for food for 15mins I witnessed the employees handling food with gloves, touching their face and hair than touching food. I mentioned it to the Cashier and she looked annoyed and said well I packed your food.. ? I was just over it, I wanted my receipt and she said it was in the bag, so I drove home. Come to find no receipt, no sauces, no napkins. Unprofessional all around. I will not go back to this location. read more

Ordered a meal for 2 it was the the 8 piece chicken.the pico de Gallo was soured the chicken was plain and very dry like it was sitting there for awhile. They forgot my corn tortillas. Not worth $33.00 at all read more

Drive through guy at lunch hour, 100 percent will never give any salsa. He never asked if you want any either. No napkins and when you get a drink he lays the straw on the top of the drink. Sad part he doesn't seem to care. Where is the girl Layla? She gave outstanding service. read more

This place is filthy to say the least.. Floors are sticky and nasty, owner or manager needs to read this and clean up this joint. read more

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I am at work and stop in to order inside due to the drive-thru line being a bit long, it was moving rather quick but still a bit long for my time period. I was greeted by an employee; Veronica. Normally people are short and simple " what can I get you, what else.... Okay your total is.... " No, no. She was super sweet, and very helpful. She gave off such a welcoming energy. I work in security, and her and I have a brief conversation about how, security should be appreciated just as much as others out there in the streets. So with that, it truly meant a lot. Veronica, thank you for making my day that much better by your kind words. Employees like this should be recognized, with that. You are getting that 5 star rating. I'll be back !! read more

El Pollo Loco - a person's hand holding a receipt - Fast Food Near Me - Sacramento, California

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There is an el Pollo Loco less than a half mile from me on Bradshaw. I am on Weight watchers and have a few places that are friendly to my diet. This is one of those places. I pulled into the drive through today to order a skinless chicken breast and a side of pinto beans along with a diet soda. I was informed at the drive through that they were out of skinless chicken breast. So I asked if the new chicken tacos were skinless. The person on the speaker said he needed to ask the cook. When he returned he said that the chicken had skin on it but the cooks pulled the skin off. sooo I then asked as politely as I knew how if the cook could also pull the skin off the chicken I wanted to order along with my diet soda and pinto beans. The young man said... let me ask the cook. I said yes and thank you so much!!! When he returned he informed me that the cook said no. She would not do that for me. I said well... thank you and have a nice day. I was able to leave through the drive through as there was nobody in front of me nor behind me. If it is not obvious enough I can tell you that the cook that had no other orders from the drive through could not and would not consider pulling some skin off of a chicken breast to accommodate me and my dietary needs. I say Bravo to this cook for going above and beyond to make my experience one to remember. She has to pull the skin off for the new chicken tacos but could not be bothered to do the same for me. I realize I could have ordered the tacos with no tortilla and no lettuce and no cheese but at this point I definitely knew I had interrupted her day by just showing up. I will think twice before returning to the particular store. read more

I visited this location yesterday I was so impressed with the service and food I will return to this location

This has been the WORST place i have ever been to. As soon as i walked in, it was disgusting, it smelled HORRIBLE. I mean HORRIBLE. It smells like a public restroom. Don't even get me started on the food. Most disgusting thing i have ever ate. The food smelt horrible, just like the restaurant. We waited almost 20 minutes for just the food when the restaurant was empty, we got our food before a few people who were already sat down before we even ordered. Well after we get the food, i start eating it and i right away start feeling off. I didn't even finish that nasty food. I threw up and felt weak. We're not even from California. This was the most disgusting place that i have ever been to. read more

Today I went to eat to El Pollo Loco and order 4pcs of chicken, churros and chips with guacamole. The people there were nice and friendly and the restaurant was very nice and clean . Over all very satisfied with the service . I would definitely recommend this restaurant to family and friends. read more

I've gone to EPL many times at many locations over the years. This is my first visit to this location (they've only been about open 6 months). The place is nice - still new looking new. Staff was friendly and polite. I ordered the double chicken bowl - I asked for no rice, no tortillas, no chips. Two out of three ain't bad - they still gave me rice. I checked the receipt, and it only had "no tortilla"... not sure if it was a data entry error or what. I pick my battles on this kind of thing, and this wasn't a big enough deal for me to go back up to the counter... I just ate around the rice. All the food was standard EPL - I really like the citrusy flavor of their chicken and also their black beans. My favorite item in the salsa bar is the avocado salsa. Another thing I like about EPL is... coke products! Seems to me like this new location is firing on all cylinders now, at least for my visit. Not sure what the low ratings were all about. read more

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I like flame grilled chicken. We bought 8 piece legs + thighs, 5 pieces (x2) tortillas, Spanish rice, large guacamole + chips, large Mac n cheese n a drink. The chicken wasn't as juicy as compared to the one on Sunrise Blvd. The Mac n cheese had one black bean in it and was looking a lil' sad (maybe seated too long in the warm pan) and salty (tone down on salt please.) Also, noticed the 8 piece chicken legs + thighs was cheaper here at 11++ instead of $14++ on Sunrise Blvd. Nonetheless, I give 4 Star because the place is clean and the young man taking our order at the counter was polite. PS. One question- is it a crime to throw a cup of Starbucks into your garbage? My kid was told not to do so. read more

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Two horrible experiences- First, waited 20 minutes in the drive through only to be told they were out of chicken! How does a chicken place run out of chicken? Second, spent $13 for a 2 breast and wing meal. Both chicken breasts were small and soooo dry, I had to drink something after each bite! Worst ever! Never will go back, ever. read more

I like el pollo loco. those brc burritos are generally a safe bet. however due to unsafe food handling practices and a worse product than other stores in the area I no longer patronize the Bradshaw pollo loco. I have personally witnessed inept employees spraying the grill with yellow cleanser in a plastic spray bottle in a way that the cleanser has a ricochet onto the cooked chicken which is then served to customers. on another occasion I spoke to a neighbor who quit working at that location. he said the kitchen was filthy and he wouldn't eat there. turns out the neighbor was right: the manager of that location just walked off after half her crew quit and the other half was fired. what was that catalyst you ask? cockroaches. overrunning the kitchen and getting in the food. owner said to pour hot water on them and keep serving customers that contaminated food. some walked off on the spot and those who refused to give people cockroach chicken were fired. kcra has the story: https://www.kcra.com/amp/article/sacramento-el-pollo-loco-workers-fired-complaining-insect-infestation/36948746 read more

This location has just opened up a few days ago. Decided to come back to see how this business is since it's closer to my house. Very nice interior, everything looks clean, many workers with friendly smiles. The lady who assisted me greeted me with genuine sincerity and took my order immediately. I had the chicken black bean bowl! Really good selections of foods. Will come back more often! Update: 8/31/17 Came here yesterday through drive thru, service was very speedy, there was a full drive and the workers seemed to move very fast. Greeted properly and had several selections, chicken bacon cheddar taco platter, classic crunchy taco, and a chicken taco al carbon. I lowered the ratings not because of the service because it was good, but the food was not so much. Not sure why and was a bit disappointed. The chicken taco al carbon was decent, but the other two were well below my expectations for a great restaurant I enjoy coming to. read more

Never been to El Pollo Loco before but my other and I had the best experience there with such a great and friendly staff and great food. 100% recommend and will be back!! read more

It's brand spanking new in the area. So the line was long...and getting longer by the minute. Will it hold its magic for long? Only time will tell if the fad will last...hopefully it will... My son and I arrived and we were about 5th in the queue. By the time our order was taken, there was about 10 to 12 people in line - and getting longer. The counter, as efficient as it was, was getting stumped with the incoming crowd. A lot of people haven't been to an EPL so the time was mainly consumed by the counter explaining the food to them. We ordered an 8 piece, mixed, family meal with 2 sides: corn and potato and gravy. And I just love the way they cooked the chicken! Moist and tender, and just the right amount of flavor. (You can actually see the chicken being grilled from the counter). I love the food and I shall be back to try the other items on their menu. Welcome to the area! And more power to the business! read more

El Pollo Loco - Fast Food Near Me - Sacramento, California

I ordered online. It took me 30 minutes to get home with my order. When I got home, I was missing a large side on a family meal! I tried to call the restaurant. NO ONE ANSWERED THE PHONE! read more

I ordered the food once and had another person take the order again. The coke was flat and needed to be changed and on top of that I wasn't even asked what I wanted to drink. Paying 13.00 for this type of unprofessionalism is something I will not support. read more

Food was great and done fast. The cashier was very friendly and had many recommendations. The dinner was clean and so were the restrooms. The manager had great communication with the employees. I will definitely come here again! read more

The food was delicious and the service was great people was very nice to me which made the ambience feel welcoming! Congratulations to the team for making a person happy with food and service! read more

One of the best chicken tostada salads I've ever had deadass. The workers had great customer service, very good energy. Definitely coming back read more

genuinely some of the best chicken i've ever had. i usually ask for it extra crispy and they're happy to comply each time. the service was really fast and everyone was so nice. made it the perfect place to grab a quick delicious bite! read more

El Pollo Loco - 4pc Fire-Grilled Chicken Combo - Fast Food Near Me - Sacramento, California

I really tried with this place ...I came here about 4 times already and each time it has been something wrong . The first time I came here the cashier couldn't even count change correctly and took forever just to take my order . Clearly you need to hire people with a little more common sense . She even almost gave me a drink for free . When she told me my total I asked her if that was including the drink and it wasn't . I paid the amount I should of (what can I say I'm an honest person). Second attempt: The Pico de Gallo smelled straight up rotten/sour . When I went back to work to eat it for lunch it obviously was old and taste foul. The chicken was also very over cooked (inconsistent chicken appears to be a theme here) Third attempt: Waited 15-20 minutes after I ordered before getting my food . I politely asked the girl in the front when my food would be done since others who ordered after me were already getting their food. She looks down and sees a bag of food behind the counter (where I can't see it) and says "oh is this it ?" . Pssshhh shoot idk you tell me !!??? Long story short it ended up being mine and they swore up and down that they called my number when clearly they didn't . I was patiently waiting the entire time and never heard my number . Fourth and FINAL attempt: Was greeted by a nicer cashier with common sense . Got my food quickly and nothing seemed off . I was starting to believe this was actually going to be a decent place to go eat ....I go back to work only to find my chicken horribly undercooked . Never coming here again... read more

El Pollo Loco - Just in case people don't believe my chicken was from this place . - Fast Food Near Me - Sacramento, California

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