Poor service., poor attitude. Asked to speak with the manager.. they god my whole order wrong. And wanted the whole burgers back .. to make new burgers.. after I had driven home.. drove back for them to correct the orders.. it's not my fault they got the order wrong .. They asked if I wanted the spicy western bacon.. I said no and placed my order ands they still gave me fuck'n order wrong !! I throw that air at his drive thru.. The only time I go there is when I'm craving the dbl famous ... and that manager to duck that shot up.. never going there again! read more

Carl's Jr - Fast Food Near Me - San Bernardino, California

I love the carls because they're the only ones in this area that actually cooked the chicken well read more

Carl's Jr - Fast Food Near Me - San Bernardino, California

Very nice experience Kathleen was very helpful, food was great and fast, clean environment

Walked in and was ignored as soon as I walked in. I went to have a quick lunch with my kids and we were the only one in line and a older lady behind the counter who looked as if she was a manger I believe her name was Kathleen looked as if she hated her job. She wasn't very friendly what so ever even my kids mentioned how awkward they felt. I asked for ranch and she said "no ma'am we don't have any sauce today the order did not come in and handed me 2 ketchup packets (when we ordered 3 medium combo meals). She killed any vibes we had. I rather save my money and go to a different place to eat. If she is the manger her district needs to go talk to her. 12/18/24 around 1:30 pm read more

I was tired and irritable, but Roman at the window was very courteous kind and made sure we got our order out quickly. He assisted with helping me select what I needed. And he made sure our order was accurate.Thank you to him. Food is a little expensive, though for 2 meals. I paid $50. read more

Great food and the drive through rep, Roman, was was helpful and brought a smile to our face which isn't something you usually expect at a drive thru read more

Always fast & friendly service though the drive-thru. Food is always hot and correct. The only complaint is they are always out of ranch:( Other than that they are on point. read more

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Oh no, I like Carl's Jr. but I think they just lost a customer. There's literally a bug in my food. I called the restaurant and the manager told that's not possible. I told her I thought so at first until I took a picture with my phone which has a magnifying feature. Omg omg omg!!!!!! It's a bug in my food, I can't I just can't. She offered to make me more food, NO THANK YOU! So sad read more

Carl's Jr - Mmmm mmm mmm, bugs at Carl's - Fast Food Near Me - San Bernardino, California

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I would like to start off by saying how displeased/dissatisfied/ malcontent I was with the shitty a$$ service. First they didn't want to let me use the restroom before ordering!! Like I have to hurt my bladder OK... then they wanted to charge us $2.25 for FREE water. Is it illegal to deny a cup of water? It is very much in effect today, with businesses being reported and heavily fined who refuse to supply water to those who ask for it... we obviously bought food just didn't want to drink soda. From the cashier to the manager they need improvement! In customer service. read more

I go to this Carl's Jr multiple times a week and I order a milkshake every time. Generally I don't have a problem with any of the employees but there's a specific employee by the name of Antonio where the issue lies. Every time he's working the shift he tells me "we don't have any milkshakes", and I'm starting to come to the understanding that he's a lazy worker that doesn't want to make milkshakes. Every worker has no problem making one when I go but it's been plenty of times where I go and he tells me the same thing. It's starting to get a little frustrating and I love Carl's Jr but this is making me thinks twice about wanting to eat here. I think management should seriously look into why this is happening. Thankyou. read more

Franchisee obviously does not care about a growing problem at 524 Inland Center Drive in San Bernardino. This isn't the first time we run into this problem: the employees here will routinely place construction cones across the drive thru to purposefully block off the drive thru. See pictures below. I knocked on the door telling them we paid full price already on the app, and they didn't care. Her name was Reina, and this occurred on 7/17/22 at 10PM. See picture of her below. Another employee with the name tag "Justin" scans the parking lot when he works and approached our vehicle on a separation occasion, telling us he was understaffed and couldn't process orders. I think these people are straight up lying and are disgruntled employees who refuse to work. Is the Franchisee reading any of this? Are construction cones and employees walking around the parking lot considered standard service? read more

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I like this Carl's Jr a lot because of the people who try their best even though they are low staffed. The food here is amazing and comes out pretty quick even thought the chicken take 5 mins to cook. read more

I always see new employees here, but today is Sunday and drive thru was very busy, took me 45 minutes to get my food‍ read more

Carl's Jr - Drive thru - Fast Food Near Me - San Bernardino, California

who doesnt serve coffee with breakfast? Service was okay not the best. Definitely not coming back here again.

To the girl who was working the drive thru today, March 3rd 2021 at 9:08am . If reminding you that you forgot to give me the water cup I asked for when ordering bothers you so much then maybe you should quit your job and find something that makes you happy. No one forced you to work at Carl's. Learn to treat people with decency. read more

They gave me someone else's order for Uber eats I ordered the El Diablo Burger and large French fries and they gave me 2 super stars and 2 fries... please do your job right read more

Carl's Jr - Does that look like the El Diablo burger - Fast Food Near Me - San Bernardino, California

I came at 11:20pm there was no line nor cars there. I ordered a simple meal and waited for atleast 20 minutes! I shouldn't have waited that long especially with no one in the drive through. The lady didn't say sorry or anything. Bad experience I wonder how they would do if there was an actual line waiting. read more

Every time I come the staff is always nice and welcoming . Food is always ready in a good amount of time .

Funky ass burrito made by funky ass people. First bite into my burrito was all tortilla the last 3 bites which I couldn't stomach only had egg and that was nasty asf. Nothing was mixed together or layered properly and the shit was tiny! read more

Carl's Jr - Bacon egg cheese burrito - Fast Food Near Me - San Bernardino, California

It is Thursday, May 4, 2023 The business hours say 6 AM for the dining room I was standing in front of the restaurant in the rain at 7:31 AM I can see the employees looking at me from inside and they would not open the door I kept knocking and all they did was ignore me what kind of crap is that you should teach your employees to take care of the customers. that is pretty bad when you leave somebody standing out in the pouring rain just Because you're too lazy to come to the front of the store to unlock the doors an hour and a half after they should've been unlocked read more

This little burrito cost $4.53!!!! What a rip off!!! If you want your monies worth, go 500 ft up and get a real burrito. read more

Carl's Jr - Bacon & Egg Burrito - Fast Food Near Me - San Bernardino, California

Employee at front taking orders was incredibly kind hearted. Saw I had my hands full with my baby and brought food out to us and even helped with our drinks. read more

Won't bother coming here anymore and it's sad that I work at the mall so I like to go here instead of being food at the mall but the girl at the drive thru is super rude and I've continued to come even after 3 uncomfortable encounters with her. She always rushes me to order and doesn't even bother asking if that will be up, before I finish ordering she already has my total and tea me to pull up to the window. If I haven't said that will be it then why give me the total and tell me to pull up. Very rude and unprofessional. I get it, it's very early I'm the day but if someone hates their job then why work there? My breakfast sandwich was also cold. Not happy at all. read more

I'm a little surprised that I hadn't written a review of this Carl's Jr. I was eating there quite a bit for a while, but now I've moved away so buh bye. Here's the thing, I really love the Carl's Jr Big Cheeseburger. It isn't ON the menu, but it is a menu item and it's freaking cheap and a good sized burger. I highly recommend it. I also like the onion rings, so sometimes I get that burger in a combo and seriously, I eat for under $5. What? The PROBLEM is that this locations is filthy. I understand that they have a lot of homeless people there, but that just means they need to clean up more. That's the nature of the location and the business. Tables do not cleaned fast enough (or good enough, but that isn't exclusive to this place) and the drink and condiment area is GROSS ALL THE TIME. ALL THE TIME. GROSS. The staff is mostly friendly and overall, it's a Carl's Jr, but we need a little more pride here, guys. Oh, KUDOS for bringing back the Oreo ice cream sandwich! YEA Carl's Jr! read more

Drove by there today and saw a crew demolishing the building, not sure if they are rebuilding it after the tear down but if they do decide to rebuild it I suggest they focus on customer service because they don't really attend you when you are standing in line. Went in there about two or three weeks ago at lunch time for work, these workers took nearly 20-25 minutes just to get a $5 box. How hard can that be? One star for crappy service that was delayed and made me late after my lunch was over read more

I ordered their $4 meal got charged $4.20 + tax Why don't they just call it the $4.20 meal read more

Carl's Jr - $4 Meal $4.20 +tax ??? - Fast Food Near Me - San Bernardino, California

This is the 3rd or 4th time they messed my order up, this time I asked for a BEYOND burger LETTUCE WRAP because im pescatarian, and i got a regular burger with buns, MEAT burger.. read more

Needed to use restroom before I eat. Stood in line. Food is good, but had to wait. Read sign. Understood. But you need a vending machine for restroom with a payback process upon buying food. read more

Carl's Jr - Fast Food Near Me - San Bernardino, California

Had to deal with an extremely rude employee. Was a paying customer and was still denied a cup for water. I have been here multiple times but this was forsure my last. read more

Service is horrible took stupid long for the food. Coworkers arguing on the line as well... pretty ridiculous out of napkins as well. Lol

Worker seemed kinda rude. I was only picking up a doordash order and it took forever when I was the only car here. Most orders are put in ahead of time do I don't understand what was taking so long. read more

Went inside to eat around 8:30pm. It wasn't busy at all. The cashier was friendly and proficient with taking our order. Our food took a little longer than most places but it was very hot and fresh so no complaints there. The restaurant was clean and everything was fine until I realized that there was no soap in the men's bathroom... Gross. I am hoping the person who made our food was a woman and that she practices good hand washing skills because after I found out about the lack of soap in the bathroom I immediately lost my appetite... read more

What's the point in fast food when every time you go through there they make you pull around and WAIT over 10 minutes for your food! Even if there are no cars behind you! No cars in line! Doesn't matter what time of the day or night, you will get "can I please ask you to pull around and wait?" It's called FAST food for a reason! I ordered the new chicken club sandwich, asked the drive thru person if I could get it crispy chicken instead of grilled, was told yes, also requested no tomato. Get home after WAITING 20 minutes for my food, to GRILLED and 2 tomatoes! You'd think after spending 20 minutes on my order they could get it right! read more

Super rude , Kevin manager night shift poor customer service refuses to give out water cups

The food was good but the service was terrible! After waiting longer than usual for our order we went to the front to see what was waiting so long and realized that we weren't the only ones dissatisfied with the wait time. No one paid much attention to us but the drive through was flying! Finally people start getting their orders and we find out the cooks had been on a break this whole time. Thanks for telling us! People need breaks I get that! But they just left all of us customers in the dark waiting without any explanation. When we finally got out food it was delicious! But wait....my chicken stars are missing :( I went to tell them and a girl apologized and assured they'd make me some right away and that they'd call me up when they were ready. Thank you! :) a little later when I hadn't heard anything I went to check and asked the guy that was now up there how my stars we're doing. He says: "i don't see that any stars are being made but ill tell them to make some right now!" Are you kidding me? Forget the stars I'm leaving! read more

It's an ok location I think because the orange show was going on there were some unsavory people hanging around outside. But the inside was clean and the staff were very friendly that's why I gave it a four star. read more

Carl's Jr - It's a little dark in here but it's ok - Fast Food Near Me - San Bernardino, California

Love the jalapeño burger and the Sante fe burger but I replace the charbroiled chicken with a crispy chicken yum! Try it out! seriously its really Good! read more

Carl's Jr - Fast Food Near Me - San Bernardino, California

Just went there the other day and it was very neat and clean fast and friendly service from everyone!!

My boy stephan put me in the game his computer was down he did his best late nd the carls Jr on highland jus told me that they server was down so I was sick but stephan came through read more

So I had a bad experience with Postmates not this Carl's Jr. store! The manager Lorena was super sweet and made it all right, I appreciate her being so understanding and polite. read more