We had a special coupon for a $20.00 Family Meal, and it was time for chicken, so Diane and I drove here for dinner. Staff members were very friendly and efficient, and I noted that 100% of patrons, including me, avoided ordering at the available kiosk, instead opting to talk to a live person. We shared an 8-piece Legs & Thighs Family Meal;, with large sides of Pinto Beans and Mashed Potatoes, along with appropriate Brown Gravy. The citrus-marinated legs and thighs were very tasty. And Green Salsa with a kick and mostly mild Red Salsa with a finishing kick added some punch to the beans enfolded in Flour Tortillas. For me the gravy enhanced the Mashed Potatoes. But Diane preferred her mashers plain. The dining room was very clean and well lit. Portions were adequate. read more

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I came here on a whim went thru the drive thru and was helped by Edwardo. Not only was he extremely helpful he also saved me money! Times are tough even going fast food i was greatful for those 3$. When I got to the window he greeted me with a smile and was quick to get my food out. I will definitely be coming back just for the simple fact that he was a delight to come up on. read more

Food was good and fresh. Service not too much. I came in with a walker walked up to order and 2 employees turned their back on me and walked away. Came back a min or two later and told me to order on the touch screen. I ate it for in dining. They called my number. He didn't take into account I was disabled. He did bring my order to my table after I asked twice. When I asked he gave me a look as if to say "you're kidding me?". My table was slightly dirty. The drive thru is much better. Very quick and accurate. It's worth noting an employee came and cleaned the tables extensively read more

El Pollo Loco - Workers working - Mexican Near Me - San Bernardino, California

Julian working the front had great customer service and make it real easy to order my food this Wednesday . Definitely coming back to clean dining area lunch! read more

5 people standing on the other side of the counter yet only service is self service machines. So sad. Useless. Prices are ridiculous and service slow. read more

El Pollo Loco - Mexican Near Me - San Bernardino, California

The manager Jose has Pollo Loco running like clock work! The food is fresh, hot and fast to you! The restaurant is clean, friendly and feels like you are coming in from a hard day to the smell of food cooking a smiling welcome. Thank you Pollo Loco team you're amazing! See you soon! read more

I ordered two pollo bowls one that had everything on it and the other without salsa Fresca and cilantro due to all to the cilantro and there was a lot of cilantro in the bowl that was ordered without the salsa Fresca. Order was made wrong had to take cilantro out. read more

Tables were dirty and food was cold and chicken seemed pretty old very dissatisfied especially for walking in ‍

You can really tell the effects for the minimum wage. When you walk in, you are not greeted, you order through a kiosk. Then when you want a cup for water, the people behind the counter greet you and tell you it will be just a moment, and then you wait. I saw the cups, and took them myself. There were two workers in the back, and after we got our food, another worker showed up, and I think there was one working the drive thru. The food was great, I just wonder how long it's going to take before there are no workers at all read more

This location specifically is the best pollo loco I've been to, & I've been to many. The chicken here is actually crispy, crunchy, & fresh. It isn't yellow & undercooked like other location. The service is also great, quick and efficient. I've ordered drive thru & dine in, both great experiences & the cleanliness inside is worth mentioning. I visit this location on weekdays, the crew that works Tuesdays & Thursdays are doing a great job. read more

Holy cow there are a lot of fast food restaurants offering up "Mexican" fare. If given a choice we often will chose El Pollo Loco over others mainly because the food is consistently good. Such was the case here. We came for one thing and one thing only: The chicken Tostada: Yes the shell is unhealthy but most of the filling were pretty good. The flame grilled chicken has a bit more taste than the other places have to offer. They use whole pinto beans rather than that ubiquitous brown paste many other use. The greens were fresh, and the pico de gallo and sour cream struck a proper balance with the rest of the fillings. The cilantro dressing tied it all together. My only issue is that in the quest to please the bland masses their hot sauce is simply not that hot. Aside from that fast and friendly service and the staff from what we could see from the drive through were all wearing masks read more

El Pollo Loco - Mexican Near Me - San Bernardino, California

Hadn't been to this location in years, I went in and immediately was disappointed that the order process was automated because I had a huge order with special requests. I was pleasantly surprised that I was able to specialize my order via the automated process. The gentleman behind the counter was highly efficient and did not miss anything in my order. I was in and out with my huge order in 10 minutes. Thank you for a pleasant experience. read more

Been here about five times and each time something is missing from my order, wrong with my order or something. I kept going back, hoping that it would get better, but it has not read more

Disappointed with this location.. Took my family meal home to find that the chicken was crazily hard and dry, obviously overcooked. You can do better over there folks ! read more

This is one of the better branches as far as El Pollo Loco goes. Food is very consistent, service is good. Only down side is there normally a healthy wait. During rush hours it feels like no one is really steering the ship . It's just kinda moving lol read more

I found a bug in my food. 0 stars. Never going here ever again. So disgusting. Please go to ANY other El Pollo Loco location. A waste of money and I feel sick to my stomach. read more

El Pollo Loco - Mexican Near Me - San Bernardino, California

Extremely disappointed that my burrito is so small. I paid $10 for this tiny thing. I feel extremely ripped off. I know inflation has occurred but this is ridiculous. Don't recommend the tiny burritos here. read more

El Pollo Loco - Keto burrito - Mexican Near Me - San Bernardino, California

Service: Desiree and Felipa are awesome. William, not so much. Condiments: Area practically empty , low on everything. No green sauce, no house mild sauce. No cilantro, No peppers, No lemon. I told William and Desiree and others to have it refilled because others were also looking to get condiments to eat with their food and were just looking at each other. Not Good! They need to keep an eye on it. Quality of Food: before had the chicken that was extremely salty it would cause anyone to have high blood pressure! I went in to ask if they could not make it so salty if they could wash it or something. Was told by Will that everything is pre-made. Really? You cant make anything fresh? On a positive note, I think they actually grabbed something and made it to order, because when we consumed the product it was edible this time. Which is a plus, and they took almost a half and hour for our order to be prepped. So , I am happy they were able to to that. They have to do something for the rest of the public. Making it pre-made is not good. There must be room for specific needs.Also, I asked the beans not to be watered down. What they do is give you mostly water and not enough beans. This time, I asked less water, more beans. They accommodated and this was also noted on both the black and pinto beans. Another plus. Bathrooms: Horrible. Mom went in to use someone had defecated in the bathroom and threw it in the trash instead of the toilet, stinking the entire washroom, and inside dirty. She told Desiree to tend to it. Gross! Honestly, I reached out to HQ to let them know, but don't know if they will do anything about it. If it doesn't change, I think I am going to pass going here in the future. read more

Taste like every other El Pollo Loco but the good thing about this place is customer service and the drive thru line usually goes pretty fast. read more

Dropped in at lunch time and the young lady working the counter was very nice. She recommended the 3 tacos al carbon for $5. Hit the spot.

One of the better ones for sure unlike the one on Sterling and Highland Avenue do not go to that location with that being said this is one of the best locations to customer service is pretty decent. Actually the food seems very fresh. The place is clean. definitely worth stopping in. By the way, I hate to speak about the other location on Highland Ave., Sterling I did notice over there for example, when you get chicken like a chicken bowl or whatever they gave you shredded pieces of chicken at this location. It seems like you get your money worth to give you cut up chunky pieces of chicken what she really would expect read more

I'm such a fan of El Pollo Loco that it's funny. 20 years ago I didn't like them, now they're one of my favorite places to get healthy fast food. I appreciate their prices and coupons as well. I have been to this location a few times lately and they always get it right! read more

Poor customer service. I get that you're understaffed but I've ordered the salsa Roja. I checked the bag it's missing. I ask the clerk, he gives me Pico de gallo. I ask for salsa roja again. He tells me it's in the bag... I tell him I've checked and it's not... He offers me a sample size salsa... Just a bad branch... I'll skip it next time I didn't ask for extra caviar... Just unorganized and un manages read more

Customer service is fantastic very friendly,the restaurant is very clean and the food is always good.

This location was clean. Great service, the food was good. The person at the counter was very friendly.

It's a great place, they were friendly and fast clean place good food great service definitely coming back

Great food warm and delicious, service excellent and fast clean restaurant definitely recommend

Fast and friendly service staff was amazing very helpfull they answer all my questions

Worst service gave me wrong food with wrong drink burrito was not wrapped right it was leaking all over the bag forgot to give my sauces never coming here again chicken was still red not cooked poo management read more

El Pollo Loco - a white car parked in front of a restaurant - Mexican Near Me - San Bernardino, California

It's 9:40 pm and they say they close at 10 pm, I'm like a message waiting. that they attend to me and nobody answers, they would have to fix the schedule, oh their workers. read more

El Pollo Loco - Mexican Near Me - San Bernardino, California

Christian was efficient and a great server. He took my order, answered my questions and had dealt politely with an odd customer before me who asked a million questions at the ordering area and then another million at the window and changed his order. Christian was professional and patient. I got my grub quick and the order was right. Well done Christian! Promotion time!! read more

Forgot the extra tortillas that I paid for and I have a screaming baby in the car so I can't go back. Now I am out on money and have no tortillas. It doesn't take that much effort to make sure you're giving customers everything they pay for. Get it together. read more

Great fast service with very friendly people. Food was hot and fresh.Very tasty!Clean restaurant & bathrooms.We will be back. read more

El Pollo Loco - Full menu - Mexican Near Me - San Bernardino, California

In the last 6 months we have *tried* to eat here 4 times, every time they "only have legs and thighs". How is that even an issue?! It's a chicken place! You should never run out of chicken! Alright so the company gave me $10 gift card instead of actually fixing the problem. They never have breasts here. Sucks cuz I really love the food but it's pointless. read more

I don't usually come to this spot but I recently went and the employees were so nice. I was greeted right when I walked in. I ordered my food and had it done very fast. I highly recommend coming here as it's clean and very nice. read more

If I could give no stars I most definitely would. I ordered the 4 piece chicken meal and got nothing!!! There's barely any meat...basically just bone. This place is a joke. Please tell me how you really think this is 4 pieces of chicken? read more

El Pollo Loco - Mexican Near Me - San Bernardino, California

Taste is good. Seems clean. They were out of large drinks, and were skimpy on the avocado and chicken in a grande avocado chicken bowl. Avocado had brown bits. Also a little bit slow (20 min in drive through 1:15pm) and messed up order. read more

Why advertise and have no wings or fries available. Just a waste of my time. I wanted to leave but was in the drive thru. read more

El Pollo Loco - Coupon for new wings meal - Mexican Near Me - San Bernardino, California

Great guy at the window taking orders during 6pm dinnertime! Our meal looked great as well!! Thank you cooks and staff for handing out a great meal and caring service! read more

El Pollo Loco - Chicken sweet corn and chicken avocado tacos - Mexican Near Me - San Bernardino, California

This place never gets it right ! Time and time again there is always something wrong . I live around the corner from this location but I have to drive to the location on hospitality lane to get a problem free order .. read more