Wow! I just got the best SW Chicken sandwich and waffle fries here. The chicken was fresh and huge and the fries were cooked just right. I am surprised by all the bad reviews as the gentleman who helped me could not have been nicer. read more

i asked for water n they refused service, the manager is rude as fuck. and i feel like i was being discriminated against ... i been eating there for over a year and its never been an issue but the one time i ask for WATER i cant get it... never going again. the workers are AMAZING, the manager is rude as fuck and hella weird. i used to work in a restaurant and this is not how u treat customers NO MATTER WHAT THEY LOOK LIKE. read more

This location deserves zero stars. The food is cold, stale and disgusting. The staff is rude and honestly this location needs to be shut down. Was cheated with the price of my order and will never spend my money there again. read more

Why are you using AI for the drive thru? It makes special ordering very hard. It interrupts to tell customers info about things other than our order. It's ridiculous. Additionally, my entire order was wrong. I went inside to fix it and they only have three people working at a time. Two making the food, one working the front register and drive through at the same time. If you can't afford a bigger team, where's the franchisee to help run the restaurant. read more

I placed my order at 6:36PM, and it says it will be ready for pick up at 7:30PM. We got there at 7:13PM, checked in at the counter only to find out that they did not received my online order! The crew asked me the confirmation and showed to him. read more

The AI is very bad and we couldn't add to our order and we tried to add but, the AI didn't add but, added the same item twice. We ended up paying for more. Stick you intercom ordering. read more

I stop by often especially because of the El Diablo burger. The service is good and the food is appropriately sized. I've been here about 4 times this week. read more

This looks nothing like what is advertised as the new Gold Digger hand breaded chicken sandwich. Chicken is over cooked and hard as hell. What there is of the chicken as you can see there's hardly any read more

Carl's Jr - Burgers Near Me - Stockton, California

See all

Person taking my order seemed to be in a rush but I was the only car in drive thru, was a bit rude too. Then I bite into my burger and see this which I have no idea what it is but ... read more

Carl's Jr - Burgers Near Me - Stockton, California

This drive thru uses an AI which is extremely frustrating to use. After getting my order wrong and spending several minutes correcting it, I get my food and the order is actually wrong anyway. 12 bucks of dinner wasted because they screwed everything up. Because of the stupid AI drive thru service or maybe a worker making a mistake, I don't know. I'm just hungry and frustrated right now. I hate this Carl's Jr location. It's also located around a hub of illegal prostitution activity, just in case anybody in law enforcement sees this. read more

No Effort into my Order What a Burn Gross!! My burger was in Pieces and soaking wet I had to toss it my fries were so Old and Greasy half waffle half regular fries Garbage even the drink sucked sheesh!! read more

Horrible Customer Service: On last evening 09.10.2020 after working a split shift, I decided to order from this local restaurant. I waited in a long line of cars to place my order. I ordered a Dbl Cheeseburger with cheese and ketchup only, a western bacon cheese burger, onion rings and two drinks. When I got home there was no Dbl Cheese Burger just a single burger and the onion rings was less than half of a serving and cold, the western bacon cheeseburger was so very dry, (no sauce). I called to the restaurant and asked to speak to the manager, after a few minutes, I spoke with Adriana who stated she was the manager. I explained in a very calm and business manner that I was not satisfied with the order and told her my complaint. She asked me did I want to come back and get the items replaced, I replied that I was tired and would rather do it tomorrow. Then she stated that I had to have the burger (single) and the cold less than half serving of onion rings. I explained that my 7 year old grandson had already eaten the single burger. She said that there was nothing she could do. I would only get credit for the items that I returned. She proceeded to say that it was there policy in a tone that tip our conversation to a different level. At that point I changed my mind and said never mind, I would bring the entire order back and just give me a refund. I would be there shortly. When I arrived, I went to the door and did not block the drive thru window. A young lady was sitting in the lobby and another person was standing in the lobby, I knocked on the door. They both disappeared to the back. I knocked again on the door a bit harder this time. After several minutes she came to the door. She opened the door as if to invite me in, when I went to the side of her to go in, she pushed me in my chest and said don't come in here. (Mind you, I am 6' 1", a black man, hungry, tired and a bit upset - She is 4'5" if that, and not pretty) It seemed to me that she was looking for an altercation, but I purposely chose not to go there. I instead call the police myself and asked if they would come to assist in the matter. While I was calling, I heard in the background, "you want me to call the police now? She responded with something in Spanish to the person. I stepped out of the doorway and spoke with the dispatch, who asked if I would be waiting? I said but of course! When the police arrived they asked me what was the situation, I explained everything that had taken place, they asked what did I want? I told them that I just wanted my money back and I would go away, but I was not leaving without something. One of the officer's walked to the door and she opened the door and stuck her head out; he told her that the man only wants a refund, will you please do that, she told him that the policy is that they can not give a refund. He said to her if you are the manager you should be able to make a management decision and give him his money back. She said that she can't. He walked back to me and said she is not going to give you your money back and unfortunately I can't make them. I replied, alright, then have them make the order over and replace it correctly. He asked her if she would replace the order? She said that she could do that. She closed the door and went back in. While waiting with for the order, I spoke with the officer's who shared that this is about the 2nd time that they have been to this location for basically the same issue. I asked the officer's what could be done? Of course they could not offer any advice, but did say that social media may be your best bet. This is my first yelp review, and I only did this because this was senseless, it should not have taken this just to get an order right this order was $21.65, not a lot of money but it is mine! I do believe that this is not the first or second time, but others just have not bothered to pursue a complaint. I will not recommend this establishment to anyone, in fact, I recommend that we STAY AWAY! read more

Carl's Jr - Receipt of purchase - Burgers Near Me - Stockton, California

My review is solely based on the customer service. This is the second time I've had the same rude young lady take my order. She has a habit of mumbling and sounds irritated when I ask her to repeat what she's saying. She took it up a notch when she snapped at me and asked if that' was it. Really? Maybe the person ahead of me that took awhile to place their order pissed her off. lol On a positive note, the young lady that took my payment and handed me my order was nice. read more

they dont do work there properly, not put stuff properly bad sarvice bad behavior ......,.................

Not a very good Carl's Jr. Every Super Star I've ever had elsewhere had a stack of crispy lettuce. Not here. One leaf of soggy wilted lettuce. Everything smushed together. Never had one like this at other Carl's. read more

Carl's Jr - Burgers Near Me - Stockton, California

See all

Horrible Service at The Drive thru .. gentleman not give me my ATM card back or my food until the receipt paper roll was changed as he ran out of paper as I was at the window. He gave me my card back then my food (cold by then) then never gave me a receipt. read more

Worst Carl's Jr. I've been to in my life and it's never open past 12 so it isn't 24 hours workers sit in car all night and get paid for doing nothing read more

Saddest looking 3 piece crispy chicken tenders... old and hard. So dissatisfied and disappointed. Waste of my $5. My child couldn't chew it. Had to make her a grilled cheese sandwich instead. Wasn't worth it to go back and have them give me a new order. Smh, ! read more

Carl's Jr - Saddest looking crispy chicken tenders...old. - Burgers Near Me - Stockton, California

See all

It would be nice if miss Meah didn't have an attitude when a customer is confused about something. I wasn't sure what the star deal is because I'm not a frequent customer but she didn't even care to explain. She immediately got annoyed and didn't hesitate to show it. Not sure how long this employee has been here but if I was a rude customer, I wouldn't be going to these lengths. But I was confused and just asked for the 4.09 sandwich and that was enough to trigger her, I guess. Service didn't even deserve 1 star. Food was decent though. read more

It's the most recent fast food restaurant that opened in the southside of Stockton, CA. Carl's Jr. Is one of my go to fast food places, which I have to drive far to get to. Just one if any places to get a real decent grilled burger in the area, which is now a skip and hop away. Trendy ambiance to hang out with family during one of those "just because..." days. Friendly service and variety foods on the menu. Come out and check it out. read more

Carl's Jr - Burgers Near Me - Stockton, California

Drive thru refused to do separate orders I guess I won't be bringing my co workers for lunch anymore .... It's ridiculous... 8-17-2020 12 pm

Took forever with my order and Snarky manger rude to customers paid for 30$ worth of food order 5 sandwiches only got 4 then order 2 cheeseburger regular and they were made plain with nothing in it just cheese and meat when I have asked for everything and didn't give me no receipt I'm disappointed in the service read more

They need to get there stuff together. Sometimes your aloud 3 coupons then other times your only aloud 1. I guess it depends on if there in a good mood or not. It's so frustrating not knowing. read more

I have never gone here without being part when I only order a single meal everything's always messy it's disgusting and they must have a horrible management read more

Worst Carl's Jr. In the area! I would give it zero stars! Workers here are lazy and the quality of the food compared to the Carl's Jr. on Louise Ave in lathrop, is day and night! I got sick eating their jalapeño burger! The owner needs to fire everyone that works there! And hire a brand new staff that actually cares! read more

Carl's Jr is my favorite fast food burger chain. That said, I work the graveyard shift and this morning I decided to get food on the way home for me and my wife; breakfast for her, and dinner for me. However, I was first met with rudeness from "Heather" who later informed me "Pull around and park out front, we have to let that meat cook!" I waited for ten-minutes after leaving the drive-thru (why have a drive-thru if you have to park out front?). My food was brought to me, and I should have gone through EVERYTHING because there are some real dolts working here who will rob you. I ordered a Double Western Burger, and two extra bbq sauces which I was charged 50 cents extra for, and they were only filled 25%. What you see pictured are my burger and receipt (a single, though I was charged for a double) and when I got home and saw; I called "Heather" back at 209-939-9531 seven times! Only once did they pick up; to immediately hang up on me! Sorry Carl, but your hiring practices have REALLY let me down. And "Heather" should find a job elsewhere. read more

Yep I too continuously have to pull around to wait for food regardless of time a day. Rarely does any other Carl's Jr. I've been to have these issues in their drive thru's, not sure why this one can't get their stuff together. It's not related to Covid staffing either because its been like this since the day they opened. Thankfully the food is good as the others hence the three stars or it would be one star. read more

This place is ridiculous! You place your order via drive thru and they always have you park in the front to wait for your food. Like hello I've worked in a fast food restaurant and I know that they are times with the orders. So to make corporate believe they are pushing the orders out in a timely manner they make you park. Corporate needs to address this issue! There are like 3 cars parked waiting!!!! AND NOW OUR FOOD IS COLD!!!! read more

Since my last review, I've been to this location about five other times. The more recent times, the dine-in area has been closed. They're short staffed. That's what the paper on the door says. Last week I spoke with the night manager. I didn't get her name but she told me the same people kept calling out and they keep putting those people on the schedule. I asked when the order screen over at the drive-thru menu would be fixed, she said she doesn't know because she doesn't even see or talk to the store manager that comes to help. "comes to help" whatever that means. What's going on with this store? I went today and I ordered a gold digger double cheeseburger. I got one and A HALF PATTY. The lettuce tasted weird and the cheese was hard around the edges. I will NOT be returning. read more

The morning managers here suck (Arnold) There is one employee running the counter and drive thru. I takes about 10 min of waiting before ordering. While the manager walks back and forth. How do you run out of biscuits? The cook only makes 6 at a time. read more

Horrible. Onion rings were soggy, chicken was stale and disgusting, the soda was watered down and flat. Just not worth the price, two combos for chicken tenders and a burger came out to be $22. For the taste and price, this place is not worth going too. read more

Horrible service the lady that took my order was extremely rude she was yelling at me the entire time and the food was stale would not recommend read more

They did Mess up my order twice and had bad customer service were very rude about it they gave me the wrong hamburger and after telling them they still messed it up again by putting onions in my burger after telling them multiple times I didn't want onions read more

Food not hot and tastes stale. Cheese hard in sandwich. Not a good meal this visit. Maybe next time

I love Carl's Jr. It's my fave place to get burgers.. I'm not a "in-and-out" fan like everyone else.. wanna know what else I love about Carl's Jr.? Their ice cream shakes.. they are so yummy especially the cookies and cream shake.. but when you order a ice cream shake and they give you something with a water like consistency; that is seriously a big NO! This is the 3rd time I order a shake here and it's exactly the same, watery consistency and I hate it! At first I thought, well it's new.. I'll give them a chance. After I thought, well it was pretty late and they only had enough for 4 ice cream shakes so they tried to make it work. Now the 3rd time? No, something's not right here.. please learn to make a real ice cream shake! Now I'll never buy one from here and I'll have to continue going to the Hammer Lane one where the consistency is actually thick and I could feel the ice cream in my mouth.. not water melted like shake! Other than that the burgers are great. read more

Some of the workers here need better customer service. The guy at the window didn't even know how a coupon worked. And he didn't want to take the time explaining anything to me.. read more

Got two famous stars and a large French fry around 11pm my food was cold an nasty . on a good note the lady that took my order was very nice . read more

When you go inside you will see a bucket of water underneath the preparation area where they make the Hamburgers. They use a WET rag out of that bucket to wipe the counter off then make your hamburger right on top of the wet surface witout putting the paper down first. And the drive-through so slow it's going to take you 20 minutes to get through that read more

I feel like they don't care man the food is good the fries always tend to be more salty than usual and yes im talking about that nappy hair african chick from today even the the ranch is hot wtf and i got no napkins pissed me off read more