I attempted to purchase a 2018 Audi S5 from them in February 2026. I was buying from out of state…read more The vehicle was advertised for $19,780 across multiple online automotive platforms. Prior to authorizing a down payment, I confirmed with dealership staff that the total purchase price would equal the advertised price. After I provided written authorization for a refundable deposit contingent upon an independent inspection, the dealership introduced additional mandatory dealer-imposed fees totaling $1,245, including documentation, administrative, and reconditioning charges. These fees were not disclosed in the advertised price and were required in order to complete the transaction. Imagine, the dealership was trying to add on charges after the fact from them cleaning the car to sell! When I objected and requested that the dealership honor the advertised price inclusive of mandatory dealer fees, communication ceased on their end, not returning my messages. The vehicle was temporarily listed as pending and later relisted at a higher price on their site. Although no funds were processed, this conduct raises concerns regarding advertised price transparency and disclosure of mandatory dealer charges in direct violation of Georgia anti bait-and-switch laws. *UPDATE AFTER COMPANY RESPONSE*: As clearly admitted by the company, they completely agree with my entire review. Their made up bait-and-switch fees (such as attempting to add on a charge for cleaning the car) were told to me AFTER I had asked them for the total and provided written authorization (per their instructions) for a charge to my credit card based on that total, out-the-door price. Attempting to keep this original review brief, I left off many details. But here is another point which others should know: since I was buying from out of state, I wanted a dealer pre-inspection (of which I was going to pay from out of my own pocket). The salesman kept trying to get me to not send it to the local Audi dealer, but a CarX down the street. That raised more red flags.

I had a great experience. The staff were friendly and professional.they didn't waste my time and…read moremoney.

Very helpful in prioritizing our vehicle's service requirements. Highly knowledgeable and reliable…read more- will definitely be back!

Steve and his crew are absolutely the best. I inherited a 2005 BMW from my Daddy and although…read morehe'd kept it garaged, it needed a fair amount of TLC under the hood. The prices I got at other dealerships / facilities were literal insanity. I could've bought a new car for what they wanted. I explained to Steve the sentimentality of the vehicle and that I needed it to be reliable and fully functional, but that we weren't taking it to Mecum's ! He has been honest and more than fair! I will always bring my car to Steve! The ONLY issue I'd say is that everyone is finding out about Steve, and sometimes it's hard to get in quickly so we simply need to clone Steve!! Honestly, he's fantastic!!!!!!!

My initial experience with Hennessy Lexus of Duluth didn't go as expected, as the vehicle we…read moreintended to purchase was sold before we arrived. That part was definitely frustrating given that we had communicated our plans ahead of time. However, after speaking with Hugh Robb, the situation took a much more positive turn. He was extremely patient, took the time to listen, and seemed genuinely concerned about making things right. What stood out most is his willingness to go above and beyond to help us find another vehicle that fits our needs. That level of professionalism and effort makes a big difference and shows a commitment to customer satisfaction. While the initial experience wasn't ideal, I truly appreciate the way management handled the situation. It gives me confidence that they are willing to work with customers and stand behind their service.

I was in the market for a new Lexus. Sales not responsive. Couldn't get sales person (Joe) to…read morereturn calls. I bought elsewhere (LEXUS OF CHATTANOOGA).

I bought my Honda CRV Touring here 3 years ago. It came with mileage service and I have been coming…read morefor service as recommended. I always get great service. The previous visit i had Tala, this time Thomas was very courteous and efficient. I like the waiting are, very clean and comfortable. I get free car wash after service. Definitely a great feeling.

My niece came here to get her oil changed. While she was waiting, a salesman came up to her and got…read moreher to play along and pretend she was buying a car. Convinced her to test drive a car, and at the end of it, he tried to kiss her. She rebuked him, so he discounted the cost of her oil changed I guess to stop her from saying anything. She is 18 years old, and he was in his 30s. She refused to tell me his name so as not to get him in trouble but that is disgusting behavior, inappropriate and unprofessional.

We have a 2012 Audi Q5 that we love and were convinced we should only have serviced through our…read morelocal Audi dealership. We were methodical about it... until we met the crew at Solo Motorsports. For the last 3 years now, we've had all of our service issues handled there and have never had a single complaint. They are a small shop, with high personal detail given to each customer. Each time either I or my wife walk in or even call... they know who we are. They've made practical suggestions to keep our vehicle running longer and then made fun suggestions to see if we wanted to turn our quiet unassuming family SUV into a yuppie rocket wagon from hell!! We have always said that this is one of those vehicles that we will own until it dies. With help from Solo Motorsports... we plan on enjoying it and keeping it running for as long as possible. I'm not sure I'd ever take it to an Audi Service Center again. We're spoiled now.

I wish I saw all their negative reviews prior to going to them. When they replaced my BMW high…read morepressure fuel pump (HPFP), I told them I wanted to ensure that a high quality part was used due to high failure of after market HPFPs. They assured me that it would be an OEM part. The HPFP failed two and half years later and when the part was removed it was far from OEM, it was a cheap Vemo HPFP. I see this no different than stealing by promising and charging for OEM but using cheaper parts. I guess they assumed I would get rid of the car prior to finding out.

I originally had a pretty frustrating experience related to an ongoing issue with my truck, and I…read morewasn't expecting much when I reached out, but I have to give credit where it's due. This dealership completely turned things around, not only mending my relationship with them but GM as well. After I spoke with them, they took the situation seriously and worked with me to get it checked out. From there, the level of effort really stood out. Huge thanks to Micheal Brislin in particular. He went up to bat for me with GM and kept pushing for a better outcome instead of settling for the first answer. He also kept me updated along the way and made sure I understood what was going on at each step. In the end, they stepped up and made things right, and that completely changed my impression. Situations like this don't always go perfectly, but how a team responds makes all the difference, and in my case, they handled it the right way. I appreciate the effort and would definitely consider coming back because of it.

At the time of purchase, the dealership charged me for wheel locks as an added accessory. I never…read morewanted any addons in the first place. Nonetheless, after installing the wheel locks, the dealership refused to provide me with the original OEM lug nuts that came with the vehicle. Since these lug nuts were originally part of the vehicle I purchased, I believe they belong to me and should have been returned when the wheel locks were installed. A manager named Colton even tried to tell me that the vehicle did not come with all 24 OEM lug nuts. Really??? I do not say this lightly, be skeptical when dealing with this dealership.

I highly recommend Rick Case Duluth. As a first-time buyer, I was so nervous, but the team made the…read moreexperience smooth and comfortable from start to finish. Dimitri was the first person I spoke to over the phone. He patiently answered all my questions, helped schedule my test drive, and welcomed us warmly when we arrived. He set the tone for a very positive experience. Henry took us out on the test drive and was incredibly kind, calm, and reassuring. He explained everything clearly, made sure I felt comfortable, and never made me feel pressured. Both Dimitri and Henry were genuinely helpful and professional, and I'm really grateful for how they supported me through the process.

Only a month after purchasing my 2020 Nissan Murano my brakes and transmission need service. My…read morefirst issue I reached out to my salesman about an alignment. Braxton never scheduled me a service appointment nor did he follow up. I ended up spending 4.5 hours of my day waiting for an alignment. I told Braxton at the time about my transmission needing service. Do you know this clown suggested I pay 250.00 bucks to used my warranty and I had only had the vehicle for 2 or 3 weeks at that time. Nissan Murano also had specific brakes that it uses that only comes from Nissan. I called to the dealership and spoke to a real jack ass Steve. This fool didn't even try to do anything besides have me come in so they can tell me what kind of brakes Rick Case put on the vehicle. The brakes for that vehicle are Nissan specific! Steve spoke to me as if he were saying you get what you get! Braxton and Steve have a lackluster,poor, condescending, rude and dismissive attitude towards providing customer service! While at the dealership for my alignment, my mom was at the Hyundai dealership in Johnson City Tennessee looking for a vehicle. Before going to the dealership she suggested that she come to Atlanta where I purchased my 2020 Nissan Murano. I replied and explained that I didn't this it was a good idea because my salesman Braxton hadn't even gotten back to me about a simple alignment. I showed Braxton that my mom was at the dealership in Johnson City and explained that he would have had another sale had he provided better customer service! He looked as if he could care less. Buying a used vehicle I expected some issues along the way. I just didn't expect to be handled like a piece of shit after just spending 25,000 bucks with you all.

Everyone that I talked to at this location was very personable and helpful. I set up an appointment…read morewasn't able to make it. However I will reschedule. I look forward to coming back to get service on my vehicle

Dino Hill made the normally dreadful task of car purchasing a complete breeze. I never felt…read morepressured and he answered all of my questions thoroughly with patience. I initially came into the dealership to ask a couple of questions and left with a great deal on an amazing car--26 Optiq Premium Luxury. His level of customer service is top notch. He even took the time to check in with me weeks later to ensure everything was still going great with my car. I will direct anyone who desires an exceptional no haggling car buying process to Dino and Hennessy Cadillac!