I have nothing negative to say about my experience at Carmax. I wasn't serious when I went to look at an upgraded SUV since mine was getting old. But the prices were very competitive and I could see 20 different makes and models all in one location. Michael was our salesperson and there was no pressure.....just help and knowledge about each car along our hour long walk around the lot. Since I love Hondas and there wasn't an upgraded SUV for me he suggested Acura (really a Honda) and I sat in it and fell in love. It was exactly what I was looking for and the price was right. Just don't take your car there for a trade-in. We got a lot more selling on our own! read more

Quickly Called Carmax and asked to be transferred to the Service Department. Where I booked an appointment for Service on my car over the phone AND confirmed it with the service department on Monday, it was confirmed to be Thursday. Afterwards i set my iPhone calendar so i know it's Thursday. Thursday arrives for Car service, workers from service department told me that My appoint was actually on the Next FOLLOWING TUESDAY. Wow! Then I continue to ask who booked my appointment. They told me they couldn't say it could be multiple people inside the showroom. But that doesn't make sense since I called to be transferred to the Service department room. So now the workers are throwing the blame game around. TERRIBLE PLACE. Out of all the other CarMax's I've been/purchased with. This is the by far the WORST and UNPROFESSIONAL establishment I had ever been to. Will never return to this place ever again. If you plan on doing service to your car, pay an extra 5% on your service to do it at your dealer. Trust me, you don't want this type of headache and your time wasted with minimum wage workers. All I can say is their service department is TRASH. read more

I have only gone through the first step of shopping, but Kim Durant has been wonderful. She's responsive, practical, and professional. Plus, I like that she is grounded in her Quaker business education. Plus, previously she worked as a Sales Manager so she knows different aspects of the business. I read where other people get offended by low appraisals. Just go in knowing it's going to be WAY under what you could get on your own. For some people, though, it might be worth the convenience. P.S. If you see a car listed elsewhere, they will ship it (for free) quickly and no strings attached. They just ask that you come look at it, which is reasonable given the effort and cost involved. read more

Every time I come here which was probably 4 times in the last year to sell my cars. The same guy helped me every time and after the first time he remembered me and everything I told him the previous time. I would always come back to sell my lemons here! read more

I had to sell my fathers car and did not want to hassle with Craigslist or private parties. I went to Carmax on a Thursday, without an appointment and they helped me right away. The gentleman that helped me, Ron, was easy going and very knowledgeable with Carmax buying procedures. Ron told me it would take about 20 mins for the appraisal and offer. Almost to the second we went over their appraisal and offer. I was surprised by their offer. It was fair and almost to fair. They said the offer was good for seven days. I went home to sleep on it and decided the next day to sell my fathers car to Carmax. I went back to Carmax and again they helped me roght away. It was a busy Friday night I might add. Shaquille helped us do the paper work. He's only been with the company four months and let me tell you this guy knows what he is doing! The total time was less than an hour. I walked out of Carmax feeling good about the process. I've never had an experience at a car dealership like this. If you're thinking of selling your car I would recommend going to Carmax first. read more

Thank you RJ! I brought in my 2012 Audi A8 and was very pleased with RJ and how professional he was. I had a ton of questions and RJ was kind and patient. He told me exactly what was being looked at and even went into detail why it was important. Thank you once again! I was there at 4:15pm on 4/3/2021. read more

Firstly, I 'd like to address the fact that most of us hate going to car dealerships. "What will they want from me?" ......."How MUCH will they want from me?"...... "These some shady ass Mo Fo's."....... "What the hell is taking so long." It all goes through our minds at one time or another. I had to go though. My Nissan Rogue was more than packed w/ my family of 5 including my 2 car seats. Enough is Enough, I had to go. I met with Kyle who set the tone from the start. He was pretty happy go lucky and appeared as if it didn't matter if he made a sale or not. This visit - I did not walk away with a car due to my own circumstances and being upside down. Kyle still stayed in touch with me over the course of 4 months and tried to help figure out how I could purchase a car I really needed but also loved. We finally made it happen and he suffered through my weekly , sometimes daily texts ridden with anxiety and questions. He assured me everything would go smooth and alas! Everything worked out. I believe there are still people in car sales that aren't assholes :) read more

This only goes out to service department...not sales...see Justin. We had a transmission problem and have extended warranty and he got it right..Super nice guy and really helpful and friendly..Thanx again for the great work read more

This place is great! Made an appointment to get my car appraised. Walked into the building and immediately got my car checked out. While I was waiting for a technician to check my car out, the gentleman that was helping me out was nice and easy to talk to. Took about 30 minutes, and my car was appraised 2Gs more than KBB pricing (awesome!). The offer that they give you stands for 7 days as well, so if you don't get a better offer you can totally come back and they will still honor the offer they give you. Went in to sell the vehicle the next day, and the process literally took 30 minutes. Great experience for me personally, and would definitely recommend coming here before selling to a dealership. read more

Bought my 2016 Kia Sorento from here. The process was fast and easy. Ask for Claudia, she's awesome and if you need anything from the serve department ask for Rick. Definitely buying my next car here... read more

good morning everyone i have an issue with carmax extended warranty to cover all electrical issues but they did not specify at time of purchase until now, they want to charge me $600 for the extended hours to get the electrical issue fixed in my car after waiting two months for national back orderd chip, myself & have bought many cars through the year always with extended warranty, they never told me or any of my family members anything like this at time of purchase that if it takes longer hours for technicians to do the job then i have to pay out of pocket, this is unfair practices of carmax and something i will look into this and i will seek counsel for advise, ive emailed laura multiple time their sales management and jose my service guy told me one story from the beginning now changed his tune completely on me after 2 moths waiting for the car, bottom line is i paid for my extended warranty and was never told me anything in regards to if it takes longer hours for technicians then i have to pay out of pocket these kind of unfair practices must come to an end !!! i've emailed all sales managements and they are not responding back to me, i am waiting for my car and you guys to step up and make this right for your loyal customer have a good day . jordan n. read more

Wow, I couldn't be happier. I needed to get a newer car, my 2005 Jag was out of warranty and I freak out about unscheduled maintenance issues. So I was recommended to go to CarMax and get a flat buy price on the Jag so that when I went car shopping I would know the actual value and be able to deal with the classic "shell games" dealers typically play. I went in and was greeted by a polite young man who got my car set up for the appraisal. While waiting for the appraisal he suggested we look at cars, sounded good to me as I love cars and had nothing better to do. Well, I had been researching what car I wanted to purchase and knew that Lexus was the best deal for me. I had checked Cars.com to see what was on the market and the price range of the models I was interested in. We walked around the lot looking at MBZ, Jags, Hyundai, and Lexus. Most of the cars had more miles than I wanted and were not the models I was interested in until.... a beautiful 2008 GS with only 15K miles! Wow, that's really unusual and the price was right but no manufacturer warranty, that's a deal breaker. We took it for a spin and just like my previous 4 Lexus it ran perfectly. We came in and the appraisal on the Jag was complete. I wasn't real keen on buying a car right then but when Paul B the salesman suggested their extended warranty I was interested. I said work the numbers and let me know what the out the door cost would be and I'd think about it. They did, I picked the warranty package and the financing and lo and behold I bought the car. There were several policies that I haven't experienced before that really gave me the confidence to purchase a used car from CarMax. 1) Five day no questions return for full refund. 2) 30 Day Warranty on the car. 3) Extended Warranty - Very comprehensive 4) No haggling I left with the car and found the brakes were making a grinding sound, went back and they got the car right in, it turns out that the mechanic thought there was glazing on the brakes because it had such little use, drive it and it should go away. It didn't so I took in in the next day the shop was open, they got me right in, gave me a rental (free) and turned the brakes. I picked it up in a couple hours. Perfect. Overall, one of the most remarkable traits of my experience here were the staff. Every person I encountered was polite (extremely), knowledgeable, and professional. Paul Bogosian - Salesman, Matthew - Manager, and Jake-Service. I am impressed and recommend them without reservation. read more

I had originally gone to carmax because I referred there from Audi. I was just planning on selling my car to them then heading back to the dealership and purchasing my car. However, the plans quickly changed. I got a great value for my car and as they appraised it I walked the lot. I walked up to a Lexus IS F and fell in love. I took it on a test drive and I was hooked. At this location I talked to Matt. It was my first time at carmax and I had just come from an Audi dealership. I was expecting pushy sales and having the salesman go talk to the man behind the desk for prices. Matt took me to his desk to run numbers and I was able to see the screen and offers for myself. No mystery middle man. Matt was awesome. He just wanted to get me in a car that made me happy. Carmax is a game changer when it comes to car shopping and customer service. Their lots are full of amazing cars at AMAZING values and EVERYONE that works there makes it a completely enjoyable experience. Plus, you leave with a great warranty, two keys, and a full gas tank. THANKS MATT!!! read more

NEVER sell your car to them if they come to you and say there is something wrong with your car!!! Me and my bf came to Carmax Costa Mesa with a perfect condition BMW and they gave us a very low ball offer and came up with an invisible issue that I called bullshit on. The agent who greeted us (tall, shaved head, gap in teeth) constantly pressure us to sell the car by telling us if we sell it privately we will get scam, and told us to NOT go and have the car checked because they won't change the offer even if we try to fix it. (and we should listen to u?) I didn't believe one word they said and went to have the car checked by BMW as it is still under warranty (and we were going to sell it privately anyway rather than go to these crooks). Guess what? BMW said there were NOTHING WRONG with the car. We have to pay $190 as there were NOTHING TO FIX. We have all the paper and receipts that will be sent to Carmax manager with a complaint after I'm done writing this review. Some one need to be held responsible as we don't know how many people they have lied to like this. read more

5 stars for every aspect of this CarMax location. Drove my best friend Anna here to look at a Audi A3 that she had come across that morning online. We had just left the Buena Park location and had the worst experience which was a bummer cause I had just bought my VW Jetta there a week ago and had a wonderful experience. Anyways we walked into Costa Mesa and Nick was working the front desk. We had no appointment just wanted to see the Vehicle. He looked thru his computer and ended up just saying I can show you... we loved it and ended up taking it for a test drive. The car drove great and my friend looked at a few other Audi models next to it but they just weren't everything she wanted. She ended up saying "yes to the car." Nick made the whole process easy and quick. Once we got the final paperwork side of things the girl who helped us (sad I forgot her name) was even sweet and efficient at what she does. Was so pleased by this experience and plan on recommending this location to many others. Thanks again Nick for all your help. helpful note. since I purchased my car at CarMax and have been to other locations: Costa Mesa by far is the cleanest location. every car we say inside and out was very clean. read more

I recently purchased a car through CarMax and I had a good experience. I worked with two salesman, Derrick and Mitch, who helped me choose and secure a car. I worked with Ali, Sandra, and Mariah in the business office, who helped me complete the necessary paperwork and purchase the car. All of the associates mentioned above were friendly, knowledgeable, and easy to work with. I appreciate that everyone stuck by their word and I feel that they all went above and beyond to make sure my needs were met. read more

I scheduled a same day appointment for a vehicle appraisal and was seen straight away. No waiting, no hassle. Everyone was friendly and relaxed. Sales Consultant Ron Rolewicz was the absolute best! He was professional, easy to talk to and explained the entire process clearly and effortlessly. He was a pleasure to work with AND I RECEIVED AN OFFER THAT EXCEEDED EXPECTATION! Very pleased! Ron R. you rock! Thank you again for your advice! CarMax is getting my Scion and I will be purchasing my new vehicle in Colorado through CarMax because of this experience. read more

If I could I would give them 0 star. I went there to get a appraisal on my car. The guy came and walked around the car and checked everything out. He proceeded to tell me that my car had been in a accident and showed me a fake report. He continued to explain that if I took the car back to where I originally purchased the car they would have to give me what I paid for it because they told me it had not been in a accident when in reality it had been. The sales guy came with a joke of a offer and managed to get offended when I didn't accept it. After getting home I pulled the paperwork and reran a new car fax report and guess what?!?!?! They Lied!! First thing on cat fax report no accident!! read more

How I came to a 3 star rating for this CarMax Customer Service: -3 stars. I made an online appointment for an appraisal of my vehicle for tomorrow at 11am. A few minutes later a representative from CarMax named Gus called me. He said he couldn't do 11am and that he spoke to 4 other associates and they couldn't do 11am either. He asked if I could come in at 9am and I said no. He basically told me I wouldn't get an appointment tomorrow morning but the wait shouldn't be too long. I told him I could I made it in tonight before they close and he said if I get there before 630pm that I'd get an appraisal done. I rushed to get there and when I got there at 625 I was wandering around not sure where to go. The guy at the front desk asked me if I needed help and I said yeah this guy called me and told me to be here before 630 and I'd get my car appraised. He checked me in and told me to wait. I waited 10 minutes and no one ever came out for me. A woman named Marcdaline asked me if I had been helped and I said yes I was waiting for someone. She went back the her work. Meanwhile Gus never came and saw me. About 5 minutes later Marcdaline saw me waiting again and said that she'd help me out (she was clearly in the middle of something else and dropped what she was doing to help me out. I have no idea if Gus would have ever came. Customer Service: +3 stars. Marcdaline helped me out and was very courteous. She said that's not how CarMax conducts business and apologized for the behavior of the other salesman, Gus. She got my car appraised while we were chit chatting and I found her to be kind and very professional. She was legitimately upset at how I was treated so far and I could tell she wanted me to have a good experience. My car was appraised within less than 20 minutes. So we're back at 5 stars thanks to Marcdaline. The Appraisal: -2 stars. This was a slap in my face. It was $3k below the worst KBB value my car has. I was willing to part with it for less than KBB, but not an offer $6k under my bottom line. I guess this place would be good to go if you're strapped for cash and need an instant sale. I can't speak for the purchasing of a vehicle. If you do decide to go, try and get Marcdaline because if I had to make any type of guess, I'd say she's the best employee of that CarMax. read more

Did not have a good experience here I travelled a very long distance and spent alot of money getting to this place only to be no due to some document thats not needed just extra precaution but this place is in cotsa mesa the place I need to go to is in Santa Monica will change my review if my experience is good when I go back read more

I just recently had the best experience with Gabriel in the service department. My Jeep Cherokee that I purchased from Carmax was making a weird noise so I brought it in for service. They took the time to diagnose the problem, fix multiple parts, brought it to the Jeep dealership for more maintenance, washed my car, and even added a full tank of gas because I was running low. He called me every day to update me on my car and was there to answer my calls anytime I had a question. Gabriel went above and beyond to make sure my car was taken care of. I was very impressed with his kindness, generosity, and help while my car was being serviced. CarMax should be proud to have an employee like him working for them! Thank you Gabriel for all your help! I never leave yelp reviews, but this one was well deserved. -Kelly read more

I wish I could give this Carmax location 0 stars after my experience. To keep this simple and honest: Sales service was ok at best, Dean was the guy who helped me. He was really nonchalant about the whole process but he made a crucial error while signing the contract and eventually due to that error I had to return the car 3 days after I had driven away with it. After speaking to multiple "sales mangers" "Jay" who were no help at all, they told me if I wanted to keep this car I would have to put double the amount I did originally. It wouldn't have been so bad but the sales mangers just kept trying to feed me empty promises when it was completely unnecessary. Car: as for the car I got a 07 Lexus IS250 with 110k miles. It was in awesome shape and it ran smooth for the THREE days I had it. That's all I can say for that. I'm still giving Carmax a try but at the Buena Park location. read more

I was very happy with my experience @ CarMax Costa Mesa Christian was my salesman & he was GREAT!!! Try here 1st! read more

I'm currently in a car loan and the interest is kinda high, I've paying it for almost 2 years now and I already made my research about the options I have to reduce interest or trading the car even if there's still negative equity, and now that my credit score got better I've started to visit car dealers and see what move I could make. I spoke with a guy that kindly explained me pros and cons of a car trade with an existing loan and pending balance. Things were OK at this point, I answered basic questions he asked to me. BUT the situation got ugly when he said "you have a car, you gotta be thankful for it because right now there's a shortage of cars and it's hard to get one" come on, hard to get a car? In California?? You gotta be kidding. It seems that he rapidly lost any interest on me when I said I had no money for a down payment. Thing is, I had it but I didn't want to mention this. Anyway, another person came in and he cut me to pay attention to this new guy. OK... Not even an offer, an estimate for my car, a chance to check out their car inventory? an invitation to speak with someone else who could help me in my native language (spanish)? a little bit of disposition to work on finding a solution and make business? a refinance option? OK I'm not sure about that last one because I don't know if they offer that service, but still... Not a way to deal with a potential customer. I just walked away, got in my car and left. It's nothing personal against this guy. he even didn't tell my his name, and as I said, I thank him for his explanation and advice, but again, I'm not a kid that can be kicked out or ignored, I'm a customer and I'll just go to a place when they value my business and treat me like a real potential customer. 2 stars because, as I already mentioned, this guy was kind and gave me some minutes of his time. But the experience for not being taken serious was unpleasant. read more

*********DO NOT GO HERE!!!!!!!! **BEWARE*** they do not even deserve 1 star!! they literally ran my credit about 5 times and each time the interest rate and payment kept going up. It started from $0 down payment to $1,000 because they kept screwing with my credit. Also, when i talked to the manager he said he couldnt do anything because he wasnt there that day. Shouldn't he take responsibility for his employees??? i'm sure he would have done the opposite if i had given him a compliment.. by the way, his name is Rich, and the newbie that helped us was Israel, who was SUPER friendly at first but when i threaten to go to oconnel nissan down the street, he completely blew me off and sat there looking all grumpy and hostile. They say theyre #1 in the nation but not this store!! The salesman also tricked me by telling me to add the car to my insurance and pay the insurance before I even signed any papers to purchase and take the car home. Since the insurance would not give me my money back, hat is the only reason why i ended up purchasing the car from them otherwise i would have taken my business elsewhere.... i can't even believe i fell for that, he was so convincing and acted like he was doing me a favor by "saving us time" , they even called my insurance for me. This was my first time at a dealer so i fell for their schemes but it was a learning experience and i will never go back there... read more

I had a great first experience at Carmax Costa Mesa. It was a hassle fee environment. Prior to coming to this carmax, I went to Newport Lexus and I probably had one of the most rudest sales guys ever. Unprofessional. Any who, I came in late and a representative named Daniel Choe introduced himself to me and we started the process. They took in my BMW 335 and i left in an Audi A4. easy and done. The following day I was online and noticed they had a Lexus I wanted at the Irvine location, I went. Test drove and they sent the car to Costa Mesa the following day. They have a 5 day money back or car swap out policy which is amazing. I left today with a new car. All carmax wants is you to be happy. I will ONLY buy oreowned cars through carmax from on out. Also, thank you Daniel Choe for the great customer service. Highly recommend this sales representative. read more

Doesn't matter where you go to buy a car you're going to have its good and bad things. I'll take CarMax over any place. You pay a little bit more, but to me it's worth it. You just have some people in there trying to make a living not trying to push you into an expensive car. They only get a set amount for each car so that portion of it I like. Also if there's a little ding or scratch or whatever is wrong with the vehicle they'll fix it for you before selling it to you. Their warranty is like no other. it's wonderful. I have a 150,000 mile 5 year warranty on my truck with a zero deductible and it's paid for itself for sure. A guy named Gabriel in the service department helped me he was really nice and took care of my truck. I'm very pleased with CarMax. I took my truck to the Dodge dealership for service and I was not happy at all. read more

We ended up going to Carmax after having such about experience at a Honda dealer. From the moment we walked through those doors at Carmax they all greeted us. They were so friendly and went out of their way to make us feel comfortable until they assigned a salesperson to us which didn't take very long. His name was Alex, just as professional and friendly. He asked what WE were looking for..got as much info from each of us and put it all together and came out with the end result!!!! A car that my son wanted and the price that WE wanted! You can't beat that anywhere else!!!The experience from beginning to end was extremely professional! We did have to wait awhile to sign the paperwork but Alex kept coming out and giving us an update on how much longer it would be and even going in there in checking himself. Your name pops up on display when you've purchased your car where you can see everybody that has purchased a car at Carmax by state. If you missed your name you could ask any friendly adviser there and they will go to another display and pop up your name so that you can take a picture next to it. I think that is awsome and to me it was the icing on the cake! lol There are a lot of car dealers out there but for me, Customer service is important. If you treat your customers with respect, they will always be your customers. My family just became a loyal Carmax customer! I highly recommend this place! read more

CarMax - My son is SO happy with his car! Everything about this place is unbelievable! This is our go to place for any future cars! I recommend it - Used Car Dealers Near Me - Costa Mesa, California

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This is the second time I've used CarMax in Costa Mesa to sell my car and both times I've had very positive experiences. I completed the appraisal on-line and made an appointment (I highly recommend doing it this way because it makes it a bit quicker) to bring my car in. They were on time for my appt, I met with Thanh and she quickly processed the info for my car. Once appraisal and test drive, etc were completed I met with Lance to complete the car selling/buying process and it was extremely smooth, hassle free process. They offered a very fair price for my car. Lance was friendly and explained each document being processed which I really appreciated and made it very helpful. He provided excellent customer service. They followed a lot of COVID safety guidelines so I felt very comfortable with their process. The entire process took about 1 1/2 hours, it was easy, hassle free, safe and trustworthy. I highly recommend CarMax if you need to sell you car. read more

Checked out a car online and was lucky enough to be put in touch with Marcdaline. I was frantic leaving town for the week when my car broke down and she was able to calm me down and go through options with me over the phone. She checked in throughout the week while I was away and had two cars transferred in so I could take my pick when I returned. A true professional from start to finish, she made the entire process seamless. I would definitely recommend her for any of your car buying needs! read more

In July of 2019 I was shopping for a BMW M3 and looking to sell my Nissan Sentra. I had my Nissan appraised at Carmax in Irvine/Lake Forest area. While my Nissan was being appraised, I test drove an M3. In order to test drive the car, I provided my license and that was it. The salesman went inside to scan/copy my license while I waited outside with the M3. He came out, we test drove the car, I loved it, but ended up buying from Irvine BMW only because they had a different color that I liked more. If they had the color I wanted, I would have loved to purchase from Carmax Irvine. I ended up taking my Nissan Sentra to Carmax Costa Mesa a few days later to sell it to them. 2 months later my brother is now in the market for a new car and he is entertaining BMW M cars after driving and experiencing mine. We look online and Carmax Costa Mesa has an M6 available that is for sale for 46k. I sing Carmax Costa Mesa's praises, tell him how great of a dealership they were, how easy selling my car was, etc. So we go online and reserve the car for a test drive the following day. This is where it gets bad. We walk into the store, we are paired up with Sadaf, who is going to show us the car and take us for our scheduled test drive. We get out to the car, we start it up and my brother is in love with it. Sadaf makes a fairly racist comment saying that he calls M6s "Arab Monsters" because "only Armenians drive them." The comment was pretty off-putting because we are not Armenian but we brushed it off. Whatever, he's trying to make the sale, be funny, I get it but it definitely rubbed us the wrong way. So we spend about 10 mins looking at the M6, he shows a couple other cars in a similar price range and up to about 60k. Sadaf tells us "let's get some paperwork and go for a test drive". So we go inside, sit down at the table expecting to scan/copy my brothers Driver's License and head out for a test drive. Sadaf then asks my brother for his Social Security number. I jump in and ask why he needs that in order to test drive a car. Sadaf says "that's part of the process. We get you pre-approved before we test drive". I respond with "so my brother needs a hard inquiry on his credit in order to test drive a 46k car?". Sadaf responses with a blatant lie "it is not a hard inquiry, it is only for pre-approval". For the record, I work in finance/loans myself. Any credit check or application that requires a Social Security Number is a hard inquiry, will reflect on your credit report as such, and will affect your score. Sadaf then says, extremely disrespectfully, "oh so you guys aren't actually serious about buying the car, you just want to test drive it". I say to him, "my brother drove 45 mins to see this car. We wouldn't be sitting here if we weren't serious". He then says "ok well I'm going to get someone else to help you since all you care about is a test drive". Then he sends over someone else who, albeit was very nice, still claimed that we needed proof of insurance, and all kinds of signed documents to test drive the car. After about 30 minutes of back and forth nonsense, they finally let my brother go and take the car for a test drive. While he is out with the car, I respectfully approach the manager to discuss the experience I just had with the sales associate. The manager is completely smug the whole time and continues with the excuses and lies trying to cover for his salesman's ridiculous disrespect. He even goes as far as saying "any car that has over 350 horsepower requires pre-approval before test drive." Remember, I just test drove a 450 horsepower M3 less than 60 days prior without anything more than a drivers license. I explain this to him and let him know that his salesman lied about the approval process not being a hard credit inquiry. He completely disregards it and says he'll have a talk with his associate and that's it. He then proceeds to tell me that Sadaf, the salesman who completely disrespected us, is his best salesman. For no reason whatsoever, he wanted to make to throw that in there as if to let me know there will be no repercussions for Sadaf. All in all, my brother had every intention of test driving the car, getting payment and price figures for the car and eventually purchasing (exactly how you buy a car from a dealership). Unfortunately, after this experience with Sadaf and his cowardly manager, not only will we not be buying from this dealership, but I will also never in good faith recommend, speak highly of, or do business with Carmax. Not only that, but Sadaf should be fired for his racist, off-putting, socially unaware comments and lying directly to the faces of customers. I hope that any unfortunate, unsuspecting person who is thinking about purchasing a vehicle does not go to this dealership. Unless you are ready to purchase a car blindly before test driving it, you will apparently have to take a hit to your credit, be treated with utter disrespect, and lied to by the staff here. read more

I have heard from friends, both positive and negative reviews. My first experience was here at the Costa Mesa location. I took my car in for an appraisal and was not happy with their purchase price they offered me. I believe they falsely stated it had a transmission problem that I have never experienced in the 10 months of owning the car. The appraisal was lower than the lowest KBB VALUE. My car was in very good condition but had a large number of miles on the odometer. They had a good selection of nice cars to choose from but they all seem to be slightly overpriced and they will low ball you on your trade in from my experience there. They have a lot of employees but their operation does not appear to me to run very efficiently. read more

i rolled into this place like a mellow melon but i will leave this establishment upsetti spaghetti should they ever choose to attend to me

I had the best experience with CarMax at a stressful time. I am so grateful! Mo was our representative that helped us. He was fast, transparent, calm, and very informative. He gave me his number to call or text with any questions in the following days. CarMax has excellent company policies, but Costa Mesa CarMax also has excellent employees like Mo and Mariah (she was the woman there to help us sign the contracts). I was able to test drive, get approved, contracts signed and driving away in my new car in an hour and a half. I learned so much because of how informative and transparent they were throughout the process. I would recommend Costa Mesa CarMax to anyone, especially Mo! read more

My brother and I came in looking for a car for him to use for school and commuting. Our perameters were $15k - $17k, 25k-30k miles, and 2013 and above model. We did a little research on the Toyota Corollas & Camrys (my parents are loyal Toyota drivers) before coming in but were really open. We knew Saturdays in Jan are going to be busy so we called and Ray picked up. He told us there was a wait but that by 3PM he could help us. We met with Ray and he is probably one of the most relaxed salespeople I have ever met. Throughout the process he was very knowledgeable, and where he was not, he was very honest which we appreciated. He started by showing us the only car that fit our requested bill and then per our request walked us around the lot to show us his recommendations that are comparable to what we were looking for. We looked at the 2013 Toyota Corolla LE, the 2013 Hyundai Elantra, 2012 Mazda 3, 2013 Honda Fit Sport and Honda Civic. We decided to test drive our top three finalists: Mazda 3, Honda Fit Sport and the Honda Civic. We ended up test driving 2/3 cars because it was getting cold. Right as we were getting ready to walk into the dealership, my brother saw the Toyota Yaris (which he was avoiding) and decided to test drive it due to its similarity to the Honda Fit (his favorite so far). Lo and behold, it was a great deal, at a great price. Throughout the process, not once did Ray make us feel rushed or that he was forcing us into a decision. He even respected our wish to 'sleep on the deal' . My brother and I have done additional research and are sold. We will be coming back tomorrow morning to buy the car. Through this experience, not only are we carmax converts, I have also resolved to recommend everyone I know to consider Carmax. I have read both good and bad recommendations for used vehicles and carmax, but I believe that with a little due diligence before coming in, coupled with a healthy dose of respect for your salesperson not being 100% knowledgeable about every car, magic can happen. read more

This is a review for the SERVICE DEPT. Went in for an oil change, ended up buying new tire (not their fault, I had two nails in my tire!). Nadar was the gentleman that assisted me, and he made sure he asked my permission before doing anything to my car. He was friendly, concise, and overall a pleasant person. He made sure I felt comfortable and was communicative with me throughout my wait. As for the service itself, it was standard service at a standard price. Nothing to really stand out. They washed my car for me but I noticed it was a poor job. I have to say the coffee in the waiting room was terrible! And now I know who still buys powder creamer. Spring for a Keurig, Carmax! read more

Such a great first car buying experience. Bryson was a great sales associate who help me every step of the way!

The sales lady that helped us was so great. she made it the easy time and so relaxing. She went far and be on to make sure we were comfortable and made our buying the car a perfect experience. read more

I came here to start my hunt for a car and not expecting to get one. I showed up an hour early to my appointment, so my original sales person wasn't able to help me (they were with another appointment, understandably). I was quickly helped by this guy named Brendan. He was extremely helpful, knowledgeable, and very funny - simply the best. I ended up leaving with a car. The whole process was easy and very low stress. I hope Brendan's manager sees this, because the guy rocks. read more

I wanted to sell an older SUV to a wholesaler. I searched online and called around. I got phone quotes and made online submissions including one to another dealership - their 'bait' tactics are shameful. I also took my vehicle to CarMax for their appraisal. During the inspection period I sat at a desk with a sales consultant, Nathan Nyugen. He was very cordial and informative about a couple of models I was considering buying in the near future. He also kept me updated on the progress of my inspection from the computer at the desk. Very nice. I sold the vehicle to CarMax for the highest LEGITIMATE offer I received. CarMax is the way to go. They are professional, organized, perform a thorough inspection of the vehicle including a test drive and they give you a WRITTEN OFFER. I came back the next day to complete the sale and that was a very seamless and pleasant experience, too. read more