Excellent experience! Never felt pressured, up sold, or tricked. The price you see is what you get! In and out with the perfect car that I had chosen online in 2 hours! Salesperson Dan was personable, professional, and honest. read more

This was my 4th purchase from CarMax, 1st in New Haven. The car looked brand new when I first saw it. Love the car (still do), but once I wrote the check I learned the ball was dropped a few times. Broken parts, 1 remote, not 2, 1 std key, not 2, no users manual or any manuals, and no radio code. Two items I asked them to fix on the test drive were either denied or not fixed. What I've never liked is the hand off from sales to the back office. Sales disappears as if the burdens of the sale are no longer theirs. Right now I'm working with the service department to either get parts or fix what they can under the 60 day warranty. They should ask themselves, if they lose just one sale from this review, was it worth it? read more

Poor customer service. Miguel our salesperson was great, however, management terrible. The pick up process was terrible took forever! One person to register the vehicle and the plates were transfer plates. It took over two hours! Our Jeep was sold with a huge divot in the windshield. The manager wanted to "fill it in". Safelite can't come out to fix it for two weeks. The Jeep should have never been sold with the windshield in that condition. Do yourself a favor and shop a reputable dealership. read more

I purchased my car at carmax about a month and a half ago. The purchase process wasn't that bad, but when I had to deal with carmax more I realized I made a mistake. After buying my car the vehicle had a list of problems with it. Five times I had to bring my car to be worked on within the first 40 days of owning it. I want to point out that the service center in carmax is horrible. I delt with an uneducated, impolite, and ignorant women her name was Gina. Everytime she gave me a hard time about the whole process. She was rude and disrespectful. Because this I will never purchase a car from carmax again. The people on the sales floor are great but this Carmax has alot of internal problems that need to be corrected. read more

Never, ever again. Stay away, nothing but grifters who try to take advantage of women. Brought in a Scion xB to sell. Mention the only accident is when I backed into a pole, broke the tail light and dented the fender. They took the car in the back for 5 minutes came back said the frame is bent, offered me 3000 below Book value, Told him to forget it. And they said I was legally responsible if I sell this car knowing this damage was there. Again, told them to go to hell. Brought the car to my dealer, Greentree Toyota and had them inspect the car. No frame damage or any damage at all, Said I wasn't the first customer who was screwed by Carmax. Might be your business model, taking advantage of and screwing women, but not this woman. And hopefully, no more again. Fraud They need to be shut down read more

I applied online yesterday on 08/14/2018 for a car and it said it was going to do a 1 time credit run, after i applied i got a call that i was approved i told them to hold on i wanna see what other cars they have i will get back to you asap, later on that day i got multiple alerts with credit karma that they ran it 5x on trans union and 1x on equifax. illegal do not do business with these dishonest deceitful sharks. read more

Overall a pretty good experience at Carmax East Haven CT. Although there were some things that could have been SLIGHTLY improved. Note, I said slightly. My appointment was for 1PM on a Saturday. I was coming from New York and Carmax was about an hour and a half drive from my place so I left at 11:30AM to get there right on time. About 10 minutes into driving and being on the freeway, I received a text message from my salesman saying that he had to push our appointment back to 2:30PM due to a high volume of customers. Now, this wasn't a big deal for me. My girlfriend and I just decided to stop on the road and enjoy a nice meal. The only thing I wish was that I was given notice ahead of time rather than an hour before my appointment but like I said, not too much of a big deal for me. Also, they did mess up my paper work and I had to come back and re-fill out paper work that took roughly 45 minutes haha but the associates were very nice and very apologetic. Besides these two little quirks, I'd say this carmax location is rather great. I got to the dealership at 2:30PM and left with a 2013 Nissan Altima by 7:30PM. If you ever decide to purchase a car here, ask for OMAR and have KATRINA finalize your paper work. Both were great to work with. Word of advice though, do your research on the car/cars you want to look at. It'll make the process a whole lot faster. And I would also consider purchasing a warranty for your used vehicle. Their warranty has very extensive coverage and you can take your vehicle to any certified dealer. I've only had my car for 2 days now. So far so good. Time will be the test for the quality of their cars. Thumbs up for Carmax. Happy car shopping and I hope all you readers find this helpful! CHEERS. read more

Over the years, I have sold three cars to CarMax. They are fair, offer a reasonable price and make the process simple and easy. This time, I went to the dealership I bought the car from first. The dealership low-balled me, offering $2,000 less than CarMax. Driving 80 miles further to CarMax was more than worth it. read more

I purchased an Infinity Q50 hybrid sport from Carmax at the end of October 2019. I noticed about a month after that the car just never seemed to get good gas mileage and seemed sluggish. I took it to a mechanic who said this car had a rear differential issue and the oil was half low and dirty. He said the filters looked like they had never been cleaned. I called Carmax and spoke with the Service manager. He guaranteed the car was serviced before I bought it. There was no way. So, I contacted my sales man and said I am not comfortable with this car. He said to get it fixed and we can trade the car. I took the car in and Carmax was to order the parts said it would take two weeks. Over two weeks later I called asking for update and they forgot to order the parts. Which took then another week and a half to get. They schedule me an appointment which took another 3 weeks. I take the car in for which should have taken 2 hours. They kept the car 2 full days saying they did not have the proper tool to repair the car. We finally go to get the car and as soon as my husband drives away he cannot steer the car. He takes it back immediately and has the Service manager test drive it. Manager comes back apologizing, saying they in error didn't test drive the car. He said he will take the car and get the alignment fixed. My husband waiting for 2 hrs and the car still had not been returned. So, he asked for a loaner car and left. The next day at 3pm I receive a call that the car is fixed. I go pick up the car and not one person apologized or even acknowledged me. I asked for my sales man to assist me now with trading in this car. I paid $27K for the car 4 months ago. They offered to buy the car back at $20K. When I asked for a manager he tells me there is no way it took them 2 months to repair the car. I have proof on my phone of the original texts and phone calls made in December. He then said well this is also the chance you take when buying a used car. I asked him if he honestly tells his loyal customers this? He then tried to back peddle saying he was not calling me a liar and he will need to look into this further. But also stated that there was nothing they can do. They do not have proof other than the Service manager's word that the car was even serviced properly to begin with. But I have to say they have insulted me beyond repair. And I just want people to know the terrible service and insults I received from the Reno Nevada Carmax. I will never do business with Carmax again. Nor will my family and many friends at this point. read more

Basically a place to buy an automobile if you're an uneducated consumer... They looked at me like I had two heads when I asked them "can we put this up on a lift so I can inspect the undercarriage". They also mark up their vehicles about 7 1/2 to 10% over the market average. Overall everything about this place is nice, except the price... I'll take my money someplace else, thank you. One more thing Carmax, EVERYTHING PURCHASED IS NEGOTIABLE! read more

Just recently financed a 2016 1500 Dodge Ram HEMI AT CarMax and I couldn't be happier! Loving the truck and everything it has to offer! Going from a Honda Accord coupe to a HEMI is just something I can't explain! Cutting to the chase, I was serviced by Connor Greene and Omar (Omar is a decorated seller at CarMax) They both executed this sell to the point where I was out the door in less than an hour half! This is me being with my grandma who had to be dragged out for the co-sign (Nothing without family) as she just done watching jeopardy! Furthermore, the process of buying a car/truck came so easy when going to CarMax! Connor also let me test drive something other than the truck just to make sure I was true to wanting the truck (Of course I picked the HEMI) and was texting with me back and forth about the insurance switch just to make things run smoothly! I have decently good credit, but just not established so as a 23 year old walking into a car dealership on my own for the first time I felt very comfortable and ready to make sh** happen! Lastly, all I could say is have your sh** together! Don't come looking to make a miracle happen, have a couple pay stubs showing good income if you have low credit, make sure you owe nothing to the state regarding taxes on a possible trade in car, and come bringing some positive energy! Other than that all I got to say is check out my new beaut of a truck! ALWAYS GET GAP INSURANCE! read more

CarMax - Used Car Dealers Near Me - East Haven, Connecticut

I brought my 2006 Land Rover LR3 HSE into this place to have it appraised a few months ago in May, it had 71,000 mi on it at the time and they offered me $12,500.00 as a Carmax buy it now price. I laughed all the way out of the place. An SUV they sell for upwards of $22,998-$26,998 on THEIR site and they offer me $12,500.00 HA! Never again will I bother going here. They low ball customers. read more

Think of these guys as the Best Buy of car dealerships. If you have ever shopped at Best Buy you will know that most of the sales ppl are glorified cashers such is the case at Carmax. The sales people are young kids who may or may not know anything about the car they are trying to sell you. They are basically your guide though their website that you have probably already visited. I first visited their location in PA to sell my mint condition BMW, my experience which went well. The sales kid explained the Carmax process, browsed through cars on their website while my car was being appraised. Unfortunately no sale because there was an exception as they call it on my title. The sales person explained that I should call up Autocheck to get it corrected. They still made an offer but it was low, 13k. He strongly advised me to get title report fixed so they could offer more. Probably around the 15k range, okay.. good deal me thinks.. Called Autocheck, they say contact DMV, DMV fixes the issue and sends out new title. Fast forward a month later when I finally get a new title. This CT location was closer, go though the whole appraisal process again, understandable it has been a month or so. 30 mins later.. Same title issue again but I had the title in hand proving the report was wrong. Sorry you have to call Autocheck.. Sigh.. Called Autocheck the next day, got report fixed, back to Carmax again.. Okay we have to do an appraisal. But you did this 2 days ago, you just need to see the update report.. Sorry those are the rules, full appraisal.. To pass the time I had an amusing conversation with the 19 year old 'sales person' who tells me he doesn't care about this job, hes just waiting until he can get into the army. 45 mins later.. New offer.. 14k LOL Really? I'm not expecting top dollar, Carmax has to make a profit but please.. For a mint car that needs nothing and has reasonable miles that I know will be posted for 19-20k plus.. NO DEAL. If you are local, hey its worth a trip for your amusement.. Anything more than an hour ride, forget it. Shop your local dealers and then post on Craigslist for a few k more. read more

I purchased a vehicle here in 2016. The buying process was easy and I received a fair amount for my trade-in. That said, a few weeks later I received a notification from Connecticut DMV that the vehicle was due for re-inspection, as it had recently failed its previous inspection. Definitely something the sales rep should have shared with me prior to me making my purchase. Then, two days later, the alternator failed. I was left stranded on the side of the road, hours away from the dealership. I reached out to my sales rep Kenny, regarding the situation (as I was still within my 30 day warranty period). He took several days to respond. When he did respond, I explained my situation in more detail, that I had been stranded and that I had to have the vehicle towed to the closest facility for repair. He never followed up. Very poor customer service. Almost two years later and the vehicle has proven to be one of the least reliable I've ever owned. Multiple issues with the transmission, alternator, battery, the list goes on and on. read more

We had a great experience at Carmax in East Haven, CT buying our used Range Rover. Steve P was super helpful. I like that you can do all the research on line in advance and have cars transferred to test drive. Steve told us what he knew about the car and when he didn't know something he was honest. We made an appointment with our mechanic to give the car a once over the day after we bought it and everything checked out. I'm very happy with the car and have given Steve's card to a friend. read more

Service was good, quick and efficient. The proposed price for the car was much below what the dealer has offered.

Great customer service, the salesman (Dante?) was very professional and not at all pushy.

I now know what people are talking about. Went in to sell my vehicle. It's usually 10 percent lower than book value The whole experience was less than acceptable The offer was way low and when asked why the response was " that's all we are willing to pay for your vehicle " in a nasty tone It was not even the offer. It was the whole attitude that has changed over the place Employees looked unkept Left quick Went to dealership and got more money for the vehicle , so I should thank them read more

I had a really great experience at CarMax, I did thorough research before buying my car there and made sure I had all my ducks in a row before going in. I think most of the reviews that are negative on here are because research wasn't done thoroughly before going there. I had Glinder as my sales person, she was so accommodating and friendly. I felt very comfortable with my experience, I did not feel rushed/hassled/swindled like most feelings when going to a traditional dealership. These people actually treat you like they care. So far so good with my new vehicle! read more

I had a good experience transferring and purchasing a car through Carmax East Haven. After shopping for a car in NYC this was a welcomed experience. However I do think a consumer should still arrive and read every document thoroughly and be on their toes regarding checking the car and all the fees. There were a few delays here and there and I noticed a few things with the car that they immediately tweaked while I waited. During this time I was able to test drive and look at other cars and they even bought me lunch. Syed was very professional and even picked me up from the train station (I came in from NYC). Karysma finished the deal and the rest of the staff was helpful and they all seemed very happy for me when I drove off the lot. The manager, service mechanic (I forgot his name - he was from West Africa) and Ashley in the business office were all very nice. Everyone was gracious. I'll recommend Carmax East Haven to friends. read more

Found a truck on their website that was in Virginia. We had the truck transferred and it was way beyond our expectations. We ordered the truck on a Sunday and it arrived weds. After some anticipated delay that disappeared when they called to tell me the truck just got dropped off and was ready for viewing. So I went over to East Haven and the truck was parked right in the back nicely tucked away. I walked into the lobby and was greeted by Leif. A older scruffy gentleman who was from start to finish a no b***s*** kinda guy instantly won me with that. No trying to make a sale and let me look at the truck inside out. Found the truck missing an antenna he walked in with me and I physically watched him submit a repair order to his service dept to have a brand new OEM Nissan antenna ordered. Got there Sunday to take a test drive and sure enough had a brand new Nissan antenna. He appraised my truck which was not worth anything in my eyes they gave me 700.00 which I was thrilled with. Took the truck out and it was again way more then I expected. After I returned the truck I found a cracked mud flap. Leif ordered it and it was installed when I took delivery. Financing was a breeze everything was fantastic. I commend carmax for a great smooth transaction. Thank you! read more

In May I had a fully loaded 2018 Lexus GX460 suv shipped from the Gulf to East Haven. I spoke with the sales rep Desmond Baker, the company ran my credit and made a low-interest rate offer as I was paying down $15,000.00 on a $38,000.00 vehicle. I paid over $1300.00 for the vehicle to be transferred from the Gulf and received a confirmation email with a tracker to track the vehicle's shipment status. Once the vehicle arrived the tracker updated to shipment received. During this time I was in communication with the sales rep Desmond Baker on the added features, I would pay Carmax to install and purchase the Maxcare for up to 75,000 miles. Once the vehicle was delivered I constantly monitored the tracker as it says "we will call you when the vehicle is ready", even now it says the same but after 2 to 3 weeks I started to call and no one would answer my call. I noticed when I called from my mobile mornings or evenings no one would pick up even after 15 to 30 mins or so. So I started to text and email the sales rep Desmond Baker at the Carmax number that goes to all the salespeople but no one would reply. after another week and a couple of days, I noticed that the tracker still had no change. So I became even more concerned and started to call again but no one would take my call. So I decided to go ahead and use my mum's landline on 7/7/2021 to call even though I was on hold for over 15 mins with my mobile. In less than 5 mins the operator Ostin answered the landline call but never my mobile. I explained to the operator Ostin who stated they had no record for me and could not find anything. Then I was asked for a stock number that was given/provided and verified. He then said this is strange and no one ever called, texted or emailed you and I said no never no one and they would not answer my calls. He then transferred me to sales as he stated that only a salesperson would be able to provide me with more information. Even though I gave my salesperson's name Desmond Baker I was connected to someone else as he was busy I guess. Then they gave me to a young lady who had no knowledge and just yes and okay. This person now named Melissa asked for me to send a copy of my receipt for the shipment but she was to send me her email address but it never came. Melissa then looked up my phone number in the system and saw all my corresponding emails and text messages to Carmax and the salesperson Desmond Baker who never bother to be courteous and reply. You could hear someone in the background couching Melissa on what to say as she was fumbling all over the place and did not know what to say or the right things to say right away. The person in the background seemed to have been the supervisor Sahkie Wallace who refused to assist or speaks with me on the situation of the vehicle. Finally, I got a tad bit frustrated and was told by Melissa that the Vehicle I had shipped from the Gulf was sold to someone local once arrived and she stated that no one called me and it's on them. Right away someone advised her that they would refund my vehicle'ss transfer fee even though it's non-refundable. I then said to Melissa I DO NOT WANT A REFUND I WANT MY VEHICLE. THE SUPERVISOR NEEDS TO FIND A VEHICLE WITH THE SAME FEATURES AND MILEAGE FOR ME. Melissa stated yes, I will let him know the supervisor will call you soon but I don't know when. So I understand that there is a car shortage, since the COVID-19 pandemic but I took the time to look for this vehicle, and paid for it to be shipped for my use. I have an old car and needed it to go and do my Registered Nursing, APRN job but could not. About 2-3hrs later he dashed to process a refund instead of speaking to the customer - me and making the wrong right. I cannot believe that this is the kind of business practice that Carmax and its employees display especially for a first-time user/purchaser at Carmax. I am deeply disappointed and distraught. With all this ordeal I ended up losing the assignment. So sad as they started to say that the salesperson Desmond Baker was no longer working there but none of the texts nor emails never bounced back, when I said I don't think so then I was told let me see if he will take the call or when he can call you. About 3 to 4 hrs later I tried to email him just to see if they disconnected it and they disconnected one of his email addresses but not the main one for Carmax. So deceitful, so wrong, and so not business-like. read more

Selling your car? The dealer will give you more money. Seriously. I came here after doing my research - seeing what my car went for at auctions, local/out-of-state dealers, private parties etc. I had a two numbers in mind - a low and a high. Hoping for something in between. When the salesperson came back and showed me the number I literally was speechless. It was, to say the least, insulting. I grabbed my things and got out of there as fast as I could, throwing my offer away as I walked out the door. I went to the dealer the next day deciding that I'd rather just do a trade in and get ripped off by the dealer and drive away in my shiny new car, than give my mint-condition car to Carmax. I was stunned, absolutely stunned, when the dealer told me what they'd give me as a trade in. It was $4,800 HIGHER than what Carmax was offering. I gladly accepted. And just to add in a note here -- I am a car enthusiast. I clean my car three times a month, do all the maintenance at the dealer and make sure they are always in the absolute best shape. I didn't go into Carmax expecting a high number with a sub-par car. I had reasonable numbers in mind and the dealer hit them dead on. Anyway, stay away from here if you're trying to sell your car!! read more

Do not recommend. Sold car with four recalls on it that they never did, had to go out and buy new tires sold with "state minimum requirements " on tires on the car. read more

HORRIBLE! One star would be too much for carmax! I purchased the 200 vehicle from carmax in septmeber of 2011 at 43,000 miles. 11 months later I have encountered 8 costly problems with the car. First expensive one break, given all the breaks were clearly rusted. -$300.00 Second the air conditioning stopped working all of a sudden. -$100.00 Third, the car started squeeking loudly. carmax stated it was thre transmission mount in which they kept the car for over a week to fix. the car is still squeeking. Fourth, in having the car for a week I had to get a rental. No one from carmax spoke to any individual at the rental shop so they charrged my credit card. I had to go through the trouble of calling the warranty place fifth (My $2,000 warranty was supposed to cover $40.00 a day for a rental). Upon getting some monmey back, the warranty cmpany charged me a $20.00 processing fee. -$20.00 sixth , both rear tires had to be replaced at 55,000 miles due to uneven wearing. Carmax just told me that was inevitable and charrged me another $300.00 -$300.00 Seventh, My check engine light just popped on at barely 57,000 miles. A diagnistic read it was the O2 sensors. part with labor may be about another -$300.00 Another mechanic stated there may be possible problems with my exaust because the engine is runing very harsh, making loud growling noises. Keep in mind this is a 5 year old car! Obviously i purchased an expensive lemon, and carmax was of no help to me. The only thing they suggest is that I can keep bringing my dud in the workshop for them to keep charging me more money. I advize NO ONE TO PURCHASE ANY USED CAR FROM THIS DEALER! Thry overharged me fpr the vehicle by $2,000, the useless warranty was $2,000 and all the issues cost $1,000. That is $5,000 more dollars that I should not have wasted on this American lemon. An extremely heavy price for a recent college graduate! But, the way carmax does business is very un-American! read more

Thanks to Madeline's Review I also got a great 'sell today' price! They buy every car right now. Ken the representative was awesome. GO to Carmax. Great! read more

Very professional employees greeted us at the door to discuss the appraisal of our used car. It was a pleasant experience, no pushy salesman, and everything was in writing. We decided not to buy or trade anything, but would return if interested in something on their lot. read more

My daughter sold Carmax her car and they paid her with a check. The plan was to go to the bank, cash the check (made out to her) for a bank check/teller check/money order (made out to the car lot where she had chosen a car to buy); give them the check and drive away in a vehicle. Well, we took the check to the bank it was drawn on (Wells Fargo), only to be told it is for deposit only. Nobody at Carmax had told us she couldn't cash the check. She doesn't have a bank account, so how can she deposit this check? Some notification from Carmax would have been really nice & very helpful. Thank goodness the place where she's buying the car took the check (even though it was made out to her) but now she has to wait for it to clear before she can have her car (from them). She has children & a job and can't be car-less, so we had to rent a vehicle. Thanks Carmax for the inconvenience and for costing us money that we weren't planning on spending. read more

It couldn't have been easier. My car was totalled on a Tuesday afternoon. I did some research on the CarMax website that night and narrowed my options down to two cars. I took an Uber to CarMax on Wednesday morning and drove away with my "new" car that afternoon. I so appreciate not having to haggle over price. read more

Buyer beware, if you are from New York, staff and management of this CT location are totally clueless about registration process. Salesmen/women are genuinely nice but Walter the Business Manager is rude and clueless as well as Joe the LGM at the East Haven location. They CLEARLY filled out the NYC DMV Registration form incorrectly and instead of passenger plates, which ALL DOdge Ram 1500 Laramie Limited have, we get commericial plates in the mail due to PURE INCOMPITENCE on CarMax, we now have to take time off work, and go sit at NYS DMV to CORRECT CarMax's incapability to do their job correctly. read more

I was completely satisfied with carmax. they provided excellent service and I love my new car!!!!!!

We had a great experience at Car Max. I really liked the fact that there was no haggle and the salespeople introduced themselves and let us look in the lot for over an hour without hanging all over us. Really beautiful cars in the lot and we found a great deal on the Audi my wife was looking for. The only issue we had during the sale was that they were so busy it took a while to close and the only after sale issue was when we attempted to put the plate holder back on the car the license plate holder that was on the Audi was broken and I had to purchase another out of pocket. read more

Purchased a $30K car over the weekend. Only drove 24 miles and lights on dashboard are going off. called to see what the issue is as I was told they did a 130 point inspection , I was told it must of be something I did - I had to bring to my local mechanic......Also I was told there factoring a loan payout is top, they messed up by $400.00, if that's the top I hate to see what they call the bottom. Then I was told it's only $400 dollars whats the big deal.....STAY AWAY!!!!!!!! read more

Jose was our salesperson and he was LEGIT. Everyone, Jose, the appraiser, and the woman who handled the paperwork, was super nice and helpful. I was super impressed by how they explained everything and the price was great. Everyone thinks corporations are evil but this is just a testament how massive conglomerates care about the little guy. Definitely recommended! read more

I bought a 2011 Hyundai Elantra with about 30,000 miles on it from this carmax in East haven CT. the SALES staff were friendly and incredibly adept at selling cars. The SERVICE department is DISGUSTINGLY TERRIBLE, UNINFORMED, AND SHODDY, I HAVE EVER EXPERIENCED. When I called for a starter issue I was having (car wouldn't start 6 months out) I was not told my car was under still factory warrantee. my starter had failed twice since purchasing the car 6 months ago, leaving me to pay 450 DOLLARS out of pocket. Smaller, but no less DISGUSTING when I bought the car, I had asked for new wipers, what I got 2-3 months later were gray, RUSTED, broken blades (that scratched my windshield) that needed to be replaced as they were also THE WRONG SIZE for my vehicle. SHUT THAT DAMN SERVICE DEPARTMENT DOWN, and start over with new staff. This is getting to the better business bureau today. Because it's enough that I was in the middle of moving across country to have to deal with THIS too? Was enough to make me weep. read more

So I gave 3 stars because my salesman was nice .... but the truck I bought after 3 days got a check engine light that comes and goes every few days and when it's on it's not possible to remote start my truck...I brought the truck in once but light wasn't on so they said come back when it's on....fast forward 1 week and I make it back while the light is still on only to find out they will now make an appointment for me during the week because they won't do weekends to leave my truck overnight so they can "look" at it and probably not fix anything because who knows if the light will be on when I have an appointment. Am I supposed to rent a car? I have to work during the week. Can they give me back the car I traded in till they fix the new one I bought? Not carmax fault the light comes on but they make it nearly impossible to fix the problem because I commute far for work and often work out of my car. So if you're retired or have multiple cars and don't need to rely on one to get to and from work I guess carmax is a good place to buy a car read more

My experience with carmax was actually quite comical. Everyone seemed very professional and friendly and everything was going well until they gave me the appraisal and cost of new car. The Lexus dealership across the street offered me $15k for my trade in and $43,996 for a brand new es300h. Carmax offered me $13k and tried to sell me a used es300h with 2000 miles for $45,886. Never going to any carmax again. read more

I went here to sell my car and I wasn't happy with it at all. The process was fine, but the offer that they came back with was 25% below trade in value (not sure how folks are posting on here that they gave them offers above trade in unless they got really bad trade in offers). When I called the guy on it, he said, "Well there is a glut of these cars, we have 7 of them on our lot now." However, I had researched what was on their lot and they had 2 so I called him on that as well. He tried to prove it to me by pulling up the website and was pointing out cars at other Carmax locations. Overall, I'd say if you are desperate to get rid of a car then it's an easy option to sell it, but don't go in thinking you are going to get a good offer. By the way, because I was driving some distance to get to a Carmax (based on their commercials), I had called and spoken to someone earlier in the day. I specifically asked should I expect something around trade in or should I come with a lower expectation and he assured me I should expect around a trade in value because their appraiser doesn't even know if you are buying a car from them or not. I don't call a 25% variance as being "around" a value. For the record, I wasn't desperate to sell my car so I walked out. read more

Very professional service at CarMax. I've never used them myself until this time, but a couple of my friends who have have always spoken very highly of it. After making several calls and inquiries to many other Brooklyn car dealers and car auction establishments - and after being extremely low balled or receiving extremely bad customer service - CarMax was a breath of fresh air. Patrick was professional, friendly, and not pushy at all. The appraisal process took approximately 30 minutes, and the appraiser was willing to have us watch what he does and asked a few questions about the car itself. The offer CarMax gave us was the highest we had gotten and we were happy (well, bitter sweet really) to accept it. They even call you a cab to take you to the Metro North station in order to get back to the city. Easy, simple, and trust worthy process - I would recommend CarMax to anyone looking to sell/trade in their car. read more

I went to carmax in New Haven only one time and that will be my last. I was lied to by, Mark, one of their representatives that they did the appraisal of my car and just needed to input the data in the system. Because I already waited longer then I was told to, and I had to go to work, i was told that they will call me with the quote. No one called me. When I tried calling carmax, everyone said they will look into it and never did. I never got a phone call back. The costumer service is terrible. The supervisor even admitted that someone didn't do their job. My car was never serviced. I wasted my time driving up there only to end up with no results. read more