I had a good experience here. I've never bought a car before and was nervous about going to any old dealership because I didn't want to hassle over prices or feel pressure to buy. Everyone who helped me at car max whether it be in person or over the phone was clear and concise- and friendly! Totally got the vibe that they were employees rather than a "typical" salesman. My car was on the higher priced side of the kbb value but I felt I got a better deal than what other dealerships were charging. read more

Bought a used car from CarMax about 2 weeks ago. There were many noticeable scratches on the car, and the salesman promised us that those scratches would be repaired since they were not up to CarMax's quality standards. We buy the car, and then take it in for repair. The service center is rude, and unwilling to make the repairs. We show them the contract, and then they agree to take a look. Once they take a look, they say they will make repairs on only one of the scratches and replace a cracked light. A day later, their "repair" on the scratch made the car look even worse, as they took some different colored paint and painted over the scratch as any 5 year old would. Furthermore, they told me to come back another day for the light replacement as they ordered the wrong reflector. Highly dissatisfied, and would not recommend buying from CarMax to anyone. They operate on a profit by swindling both sellers and buyers like us. read more

I decided to sell my 2016 car, and looked on the CarMax site to see what they'd give me for it. Surprised at how valuable cars are, I took the online offer to my local CarMax and had them start the "buying" process with my trusty old (former commuter) steed. In under two hours, I had a fair offer for my car (the exact estimated offer), my car turned in to them (pink and reg included), all the paperwork done, and check in hand. Can't beat the efficiency. If you're looking to get rid of an extra car in a no-hassle manner, I couldn't recommend CarMax enough. read more

Sold my car here and it was pleasantly easy, painless and fast. Words not often associated with buying/selling a car. They gave a fair price which was good for 1 week, so I came back, sold the car and was out the door with a check in about 30 minutes as promised. Pretty sweet! read more

Never have I been to a place that allows you to test drive a vehicle for 24 hours with no strings attached. They also have a 30 day 1,500 mile customer satisfaction guarantee. If you are not satisfied with your purchase, and you haven't exceeded 30 days or 1,500 miles, you can just return your car back to Carmax. Wow! Just wow! I did test drive a pickup truck for 24 hours. Unfortunately, it didn't work out for me, so I returned it without any issues. I will definitely go back to Carmax to buy my car. read more

Had to sell my Audi and decided to give CarMax a chance. The process is quite simple. - made an appointment - showed up, checked in and was told to wait by the car for an inspection - opened all the doors and hood, the person came within 5 minutes, did a walk around, took photos, asked questions about the options in the car. Was told to wait in the car while they ran the details and price it. - about 10 minutes later an associate handed me the document with their purchase price. No test drive needed - as it was within the range I was looking for I decided to move forward with the sale. Provided them with the title and car keys and waited for them to run the paperwork. - took a bit longer than I expected, about 40 minutes later they asked me to walk in the office and had a employee walk me through the paperwork, switch title and provide me with the cashiers check. Total time was about 75 - 90 minutes and it was a seamless and hassle free process (added bonus, the evening sky while waiting was amazing) read more

CarMax - CarMax in Fremont, amazing evening sky. - Used Car Dealers Near Me - Fremont, California

I really don't drop reviews but this one is for Eva and Savannah!! I came to this Carmax last Wednesday afternoon and rolled in kind of late, around 5pm. I came to appraise my vehicle as a walk in and had intentions of trading my old vehicle. Eva took me in in a timely manner and I have NEVER done anything like this before and honestly wasn't sure of the steps I needed to take to sell my vehicle or trade it in or to get a new car in general. Eva made me feel very comfortable and even told me that whatever questions I had she'll do the best in answering them and if she didn't know the answer she would find it for me. After getting the appraisal offer, my boyfriend and family and I walked around forever to pick out a car for me to trade in my old vehicle for. There were a few I liked and wanted to test drive. It was easy to see that Carmax was busy with the amount of appointments they had along with walk ins. And the effort to try to juggle their walk ins and appointments were very apparent. The manager explained to us they only had so many people on the floor and being a walk in I could understand. But somehow the staff got my test drive rolling and somehow fit me into their flow. I was very appreciative of this after walking around forever. I test drove a 2018 Audi I fell in love with and got the process rolling. Savannah took over the process of helping my family and I help purchase the vehicle. She was very informative, and straight to the point. At this time we were in Carmax for hours and we were drained. My boyfriend is very particular and asked a ton of questions about the car and seeing little things on the Audi and asked if those things could be serviced. Savannah communicated with her manager and was able to get us a work order to have these things serviced which was amazing. During the process, Savannah gave us moments of privacy to where my family and I could get a moment to discuss a few things which I deeply appreciated. She came back with stress balls and snacks that my boyfriend and my dad looked like they needed? LOL. In the middle of the process my eye started bugging out because of my contact lens and Savannah immediately said "do you need something for your eye?" I didn't think they would have eye drops or anything but she immediately shot up grabbed a first aid kit and gave me a vial of eye wash to wash out my eye. As a nurse I WAS SO GRATEFUL for this and I knew I loved her already at that point. After the longest grueling process there was one document that had the potential to hold up the entire thing to where I could not go home with the car. The registration wasn't current and my family and I were devastated at the amount of time we spent there and I was so heartbroken I couldn't go home with the car. Savannah came back after speaking to someone and lo and behold she said everything is taken care of. I WAS SO ECSTATIC. Everything and I mean everything was taken care of and I can't be more appreciative of her professionalism, customer service, and effort into helping me go home with my Audi and my family going home without a headache. Thank you girl and thank you Carmax I appreciate you!!! read more

There are almost no words to describe just how impressed I was with Savannah!! Not only did she greet me right away upon entering, yet she quickly answered all of the questions I had about getting my new vehicle. She was extremely kind (and not pushy at all), yet efficient and was able to multitask with other clients and CarMax team members while taking care of my needs. In case you are looking to get a new vehicle, look no further, b/c Savannah will go the extra mile so that you are satisfied;) Thank you truly Savannah-I am extremely happy with my new GLA & am still elated about my awesome experience with you! read more

Shout Out to Emir and Frankie! It's my first time purchasing a car so I really don't know what to really look for when purchasing a car. I ended purchasing a Camry with another sales rep. I was dealing with issues on the Camry and being there for 4 hours made me second guess my purchase. In the end, I was not happy with my purchase and I ended up calling in to exchange it out. Frankie was so amazing on getting the car I wanted to transferred over and dealing with all the issues I had. I did not feel judge on wanting to exchanging out my car. My car finally came in after a few days. I had an appointment with somebody else but ended up with Emir. I'm glad that happen because he was AMAZING. The exchange was quick and seamless. He listen to my needs and went over everything about the car. What I loved was him going over things that people usually over look. Since I'm first buyer, I don't know what kind of questions to ask and what to look out for. He was patient and attentive. He guided me through that whole process and made my experience memorable. I didn't feel like just another transaction. The whole process went so smooth and quick. Carlos was amazing with the paperwork process as well. GREAT TEAM! The interaction with my first purchased compare to my second was day and night. I probably wouldn't have came back if it wasn't for them. read more

Good price for my low mileage vehicle but I accepted the offer 90.min ago and I am just sitting here waiting for them to process me. Lots of employees sitting around. read more

Got here at 1:00 pm to sell my car. I brought it yesterday to get an appraisal. The appraisal was fair. However today, 4 hours later still waiting for the check. I was told 15 minutes just about 5 times. They actually told me 15 minutes 45 minutes ago. If you want to sell your car to these people count on being here just about all day. I don't like it. read more

This place is short handed. They really need to improve the speed. I waited 5 hours to sell my car on a Monday which is very frustrating.

Long wait times (even with appointments), little to no communication between different departments, no one really knows what is happening. I've visited a handful of times and each time I was given new information about documents/protocols that were needed in order to purchase a vehicle. It was very frustrating going back each day and being told something new. When I purchased a car here a few years ago things were much better, I was able to speak with the same sales person each time, and the process was much smoother, now it's pretty terrible. read more

I was supposed to have a curbside pickup - did all the paperwork online and had an appointment. Paperwork wasn't complete, truck was still in the back lot, everyone moves at one "I don't care" slow speed here. read more

Wonderful experience. We stopped by on a Friday evening with no appointment. We were greeted and informed that without an appointment there could be a 30-45 minute wait. We decided to wait and was given a brief description of the lot so we can go explore on our own. My sister had a list of favorites already from the website so we went to search for those and quickly fell in love with a car. After about 25 mins we were called in so can speak with a sales rep and his name was Henry. We asked to test drive and that process was nice and simple. We came back and informed Henry that there was some issues with the car and Henry quickly checked with the service team about making the repairs so we can purchase the car. My sister is young with no credit so we knew it would be difficult to get her a loan and approved and throughout the entire process Henry was supportive and encouraging and really made the process enjoyable and exciting for us. We were able to leave that day with my sister buying her first car and I would highly recommending coming to the Fremont CarMax and working with Henry. They gentle man who handled our paperwork at the end was also super nice(sorry i forgot your name). They had the car washed quickly and brought around with a bow so we can take pictures before we left. Total time we were there was about 2.5/3 hours, could've been sooner but there was backend issues from our insurance company no delays from CarMax! 10/10 would recommend : read more

CarMax - My sister bought her first car! Thanks Henry! - Used Car Dealers Near Me - Fremont, California

I purchased a new GMC today as a result of my 07 suburban breaking down for good. I did have an amazing experience with the entire process but the reasoning for the 3 star as opposed to the 5 star was because initially when my wife and I went this afternoon to look for a new SUV we were met by a young man named DeVonte who was very friendly from the start. We walked the lot and found one we were interested in so we went home to do some more research before deciding that we had to have it since we were buying it outright. We called to make an appointment with DeVonte at 4pm today. We showed up and I had asked the front greeter that we had a 4pm with Devonte. We sat down and waited to be called and we were called to meet with a different gentlemen. I then asked for a 3rd time that we are here to see DeVonte and he said that they assigned us to him. Nothing against the gentlemen that helped us because he was amazing and very friendly so he indeed did his job well. The problem I have is that I know salesman are paid on commission and being that I wanted the initial person (DeVonte) that I met to help us through the end of the sale to secure his commission and I wasn't able to do that for him. read more

I recently purchased the car from them. Sales person seems to have been lying on small things to sell the car. After sale was complete they didn't care . I was told while i was signing the papers they are going to do a car wash. They didn't. CAr had a part missing and I still bought the car( big mistake) trusting sales person.I was told as soon as part is here they will fix it on any day of week. Now I have to make an appointment M-F before 4pm and leave my work and they don't have open slots for sometime. Sales manager tells me they have the process and I have to follow it to get the appointment setup and my email replied. MY FAULT I purchased the car from Carmax. read more

This place is awesome. Nisreen was awesome to work with. Everyone was very professional and very helpful. I got way more money here for selling my truck then other offers and the KBB value. Thanks carmax. read more

CarMax - Were all happy Carmax Clients. - Used Car Dealers Near Me - Fremont, California

Great CarMax. The buying process was very seamless and we called to get in and test drive and buy. Unfortunately, things took a turn for the worse with life but Nick was very caring about our situation and helped us to return the car without any issues. We would definitely come buy from this location again. read more

This place was the last place on my list to check for a Camaro. Seen one i instantly fell in love with. Had to wait about an hour to test drive the car but it was more like 45 min. Marco was the sales person to help me, super nice & very helpful! I told him the numbers i had & we worked it out ( the process was very quick and easy & everything done on the computer). Long story short I ended up leaving with the car I wanted. Thank you Marco !! read more

You would think being a previous customer on a big purchase, they would be able to hold a car this time around for just two days that we wanted to purchase. This would have been our second vehicle through them. But no, they don't do that for their customers who spent money with them. Instead, we had an annoying salesman who kept insisting the car would be sold quick if we did not get it that day of the test drive. Must have had a holiday sales goal to meet since my last purchase with them I never felt any pushiness. The car ended up being up for grabs after the two days they didn't want to give us, they could have easily held it and stayed on our good side. We were waiting for funds to settle and had a check ready to pay in full. We purchased a car elsewhere that had no problem putting a car on hold for us even without a deposit. Their loss. read more

Surprisingly happy with this experience as I did not expect it to go this well. We walked in to just test drive some cars without an appointment on the weekend. They told us to head out into the lot and start looking at vehicles, because they're all open, and they'd have someone come and find us. About 20 minutes later a salesperson called the phone number I had given and came to find us on the lot. We walked around to multiple vehicles and he allowed us to drive whatever we wanted, very low stress and low pressure. I found a vehicle I was in love with, so he brought us inside to get thing started. The whole thing was very fast, efficient, and friendly. We left with the car we wanted. read more

I mean we all know CarMax is a joke, but they have totally lost their minds. It's always fun to receive an offer of $8,000 for a car that KBB says is worth $13,000. Insane. What's even better is having a salesperson that can't drive stick try to drive one off the lot. I literally had a headache after he violently stalled the car out 5 times. Luckily I had no plans on selling my car to them, I was just looking for a good laugh. read more

Very stressful & unpleasant. Post-purchase inspection by my own mechanic revealed that the car was NOT serviced before I purchased it, although CarMax claimed it was done. Fluids and filters were dirty & needed to be replaced. Windshield washers were torn. CarMax said "no accidents" but I ran a CarFax report which stated the car had been in an accident 3 months earlier, where it had to be towed. Front bumper had been replaced, headlights were mismatched, and there was a chirping sound with left turns (which got louder in the days after I took possession of the car.). Splash pan under car was missing. There was paint overspray in places due to repairs post-accident. Three tires were new in 2023, one in 2021--with mismatched treads of 9 & 5. No mention of the rust which was present in undercarriage & engine. There was an attempt to get me to leave empty fields in a legal document I had to sign, but as a former Legal Secretary I know that is a very unsafe & foolish thing to do. Overall I do not think CarMax is a reliable source for a used car and I will never purchase from them again. As they say: "Buyer Beware!" read more

Car buying made easy! I had to get a car due to an unfortunate event, and I'm honestly glad I decided to get a car from CarMax and at this location. I was initially going to make an appointment at the Capitol Expwy location, but the Fremont lot is bigger. Anyway, I already knew what car I was looking into getting and what my price range would be. I first looked online and picked out the car I liked and applied for financing. I went over pre qualifications over the phone with Mariah. She was really helpful and patient on the phone. She explained to me some options and answered all questions I had. Come my appointment time, since I already went through pre qualifications and my options over the phone. All I needed to do was test drive the car, and if I liked it, I'd just sign the papers and be able to go. If I didn't like it, I had no obligation to buy. Jordan was the one who helped us out the day of our appointment and let me tell you, I felt no pressure in making the move to buy the car. He was pretty chill and showed me another car at the same price. We test drove the car and I loved it. After the test drive, he went over financing, adding gap insurance and all that and we were just waiting on signing the papers, which took some time. But overall, we were there for 2 hours and they were pretty busy. Being there for 2 hours was not as bad as my very first time looking for a car at a different dealership which took like 5 or 6 hours. I'd recommend this place because I had a good experience. read more

DO NOT do anything at this CarMax location! I purchased a 2019 Honda Fit from this location today. Despite the fact that I had reserved the car, made an appointment, and submitted various paperwork before my appointment, it took 3 hours for me to actually leave CarMax with the car. I have visited multiple CarMax locations in multiple states and have never had such an awful experience. My appointment was at 10 am when the store opened and there were hardly any other customers in there and multiple staff members on the sales floor. The salesperson who was ostensibly helping me was new and inexperienced and should not have been facilitating a purchase on his own. His continued errors and questions throughout the process significantly delayed things. When I inquired about the time delay I kept being told that this is the process, which is completely absurd. In what world does a routine car purchase (again with the background work beforehand) take 3 hours?!? The salesperson also kept saying "no worries" which was obnoxious and unprofessional. When CarMax says they deal in no-hassle car purchases, such a claim should also include the actual experience of being in the storeroom. There was absolutely no respect or consideration for my time, no attempt to actually expedite anything that would've allowed me to actually leave as soon as possible. I will never go to this location again. And I will advise everyone I know in the area to do the same. Completely deplorable treatment. A shame. read more

This is my first time ever dealing with CarMax. I will never work with them again. I was attempting to buy a car at the CarMax in Austin, TX and have it shipped to Fremont CarMax. The Austin store sold the car even though I had it on hold. On top of that I found out that the Fremont CarMax ran my credit for a completely different car without my knowledge. I have read several sites online with complaints of CarMax in general. I say don't trust them. read more

I wish I could give 0 star. Nightmare started when we walked in. We had to wait 4 Hours at the store to charge battery. After 4 hours of waiting, the battery charged only 15% Next day we showed up and he said everything is good and you can drive home. I noticed only 58% charged. Also noticed the car was not cleaned at all. He said they will clean when we return the vehicle next week for paint damage. I thought it was not a big of deal but i was not happy with his level of customer service. CarMax offers 7 days return policy with full refund. We decided to return next day after we drove 40 miles. They gave us a check with full amount but check was bounced due to insufficient funds after they cleared my check. I am so done with used car sales man and CarMax read more

I was looking for a BMW suv and looked online. I saved the car and made an appointment to check it out. The young lady that helped us was pregnant at the time, I forgot her name but that's the one thing I remember. She didn't really help us since we already had an idea of what we wanted. We signed for the car and we're waiting on the keys when she informed us that the car was diesel. We weren't looking for a diesel car. We ended up having to return the car within their 7 day return period which was amazing and hassle free. The bad review is for the sales person who didn't bother reading up on a car and informing us when we had an appointment with her. We had a better experience at another CarMax read more

We just left CarMax in Fremont. Henry Wong took care of us in every way. What a great experience. It's nice to get outstanding service when you buy a car. No haggling, just a nice car at a good price. I highly recommend shopping here and if you do, ask for Henry. Jeep on....Oscar Mike! read more

Recently I had a very bad experience shopping at Carmax in Fremont CA. I had an appointment for Saturday morning to test drive a Toyota Sequoia. The night before I told the sales rep on the phone that I'm interested to take this car to an independent mechanic to evaluate its condition. (Don't you trust dealers?) The guy was OK with that. It turns out that Carmax does not allow you to verify the real condition of the car independently before you purchase the vehicle. You must trust their word. (Bad idea). However, you can purchase the vehicle, verify its real condition and if you don't like it return to CarMax minus hundreds if not thousands of dollars in fees you had to pay. (Another bad idea). So is this sound like a scam? Maybe not however, be smart and don't save $100 a typical pre purchase evaluation at independent Autoshop. This is by far a small fee to pay for peace of mind. Good luck in your car shopping. read more

My daughter bought her car here and since this was her first car I wanted it to be a safe, economical car. Alex Camacho was very patient and helpful. Very informative. We loved working with him. And a thank you to Nick the sales manager. Definitely a good place to buy a used car and ask for Alex if you do! read more

Extremely poorly managed process. Made an appointment to appraise and sell my car and showed up on time to find that all appraisers had taken walk-in customers. Huh? Why did i make an appointment? Waited 30 minutes and left, never loomed back and nobody ever followed up despite having left all my contact information at the time of arrival. Do not recommend. read more

The five stars is specifically for Nick Pava who provided excellent customer service when we sold our 2016 Subaru to CarMax in Fremont. My wife and I shopped around and got quotes from other dealers nearby and received pressure to sell, low ball offers, an overall bad experience and every stereo type you can think of for used car salesmanship. We went to CarMax last and we shocked to have a welcoming environment, good customer service and a MUCH higher quote for our Subaru. Because of our positive experience, we go to CarMax first going forward. I've seen a lot of mixed reviews of 1 and 5 stars and it sounds like service varies with the representative. I would recommend Nick for a good service experience. read more

Go to this CarMax here in Fremont, the staff is so friendly and fast . CarMax is definitely the best place to buy your car no haggle and no pressure to buy a car. read more

Spent weeks looking for a particular vehicle. I saw one available in Stockton and had it shipped to Fremont for a $99 fee. They said it'll be ready for test drive by the following weekend, exactly 7 days from the day I had it shipped. The car arrived in Fremont on a Wednesday. By Saturday I had to call and ask if it was going to be available like they said. Instead they told me it wasn't going to be ready and that there was going to be a delay. One of their ladies got on the phone with me to tell me they had just received the vehicle and that they had to put it thru a thorough inspection and don't know how long the process would take. Even tho the tracker told me they had the car 3 days prior. She sounded like she really just wanted to get me off the phone. I ended up finding what I wanted elsewhere without all the nonsense. These people are super nice trying to lure you in or helping you with their process until they have your money, then their customer service disappears. I stopped hearing from them, no updates or anything so I kept looking and found my car elsewhere at a real dealership. Don't get caught up here. You might end up wasting a lot of time and money. Buy from a reputable dealership. Toyota, Honda, Lexus, etc. read more

Thank you Henry at carmax Fremont and the staff for an amazing car buying experience. Throughout the process, we felt heard and empowered with our requests. In the past, at dealerships, it's as though we were at their mercy, but at carmax, they valued us as customers. The only thing I felt they needed to streamline better is the transferring process, and follow ups. Other than that, I do recommend to take your own initiatives to follow up, walk in and handle what you need. They welcome you even if you don't have an appointment here at Fremont. Last year, the San Jose location had us wait for 2 hours and the staff there didn't seem proactive with customer. Our experience was different this time around in Fremont. I highly recommend the Fremont location. The manager was kind and very helpful. Thanks guys for making everything smooth. read more

My 2017 Ford Escape had the transmission go out on it, so I looked around for a similar model and found a 2019 Ford Escape at CarMax in Fremont, CA. I applied for financing along with my wife and got an email stating that we were approved. I called the Fremont store and talked to a person named Tanisha. Tanisha was very helpful and courteous and helped me with every step. She sent my wife and I an email that required us to upload some documents that were required for the finance company. I uploaded all the documents required and called the Fremont store to make sure they received the documents. I was told by a gentleman whose name I can't remember told me all the documents were received by them. I made an appointment for 1pm the next day. My wife and I showed up and everything was going great so far. We sat down with Henry Wong and he opened up his computer and told us that all the documents that I sent were not available and were waiting on customer approval. We found out that the documents were sent to another location but they didn't know where. I informed Henry that I had been talking to Tanisha for the past two days and if they could just ask her we could find out where our documents are. Henry informs there is nobody named Tanisha that works here. During this time I had to also return a car rental by 3pm. Since the documents did not turn up I had to drive thirty miles back to my house and get everything that I uploaded. It was now 2pm and I was on my way back. My wife calls me while I am driving on the highway and tells me that I need to print off seven pages of my electric bill not just the first page. I turn around and go back home to print the pages. I get back about 3 and now Henry asks us I we want an extended warranty. We tell him to go ahead and see how much that increases our monthly payment. This takes about thirty minutes and it increases our monthly payment about a hundred dollars. After everything we finally leave about five pm. My advice is don't trust that even though you call your local Carmax don't believe that the person you are talking to is at that local Carmax. Henry was very helpful and worked hard to get us the best deal. I just wish somebody would have told me to bring the documents. My wife and I are happy with the purchase but it could have gone a lot smoother if someone had communicated that we needed to bring all the documents. read more

Terrible customer service. We went in on Saturday to look at the vehicles in the lot and were placed on a wait list and were told we were number four in line. We waited about 20 minutes and decided to make an appointment for this Monday at 3:30 PM. My husband and I arrived early at 3:10 PM and checked in with the front desk. The gentleman at the front said that we would receive a phone call while we were in the lot.We then went to the lot to view more vehicles, and waited for another 30 minutes outside. At 3:40 PM we left Carmax and never received a call for our 3:30 PM appointment. I am writing this review at 3:51 PM and we are still waiting for that phone call driving on the freeway... read more

Made an appointment and still absolutely no help once we were there. Could not see the cars we wanted. Overall, just avoid this place and go anywhere else. read more