I went to trade in my Honda 2014 and the appraisal was 3,500 , but while waiting for the appraisal miss Chanel alatorre was in a rush to get my information to run my credit score like im going to buy something mandatory, I told her i do like the sonata 2019 white with 24,000 miles that was in the lot but she still asked the wrong questions DONT YOU WANT SOMETHING ELSE, like pushing me to buy what she wants, i told her again I want to wait for the appraisal and she gave me the bad look like annoying, first, I don't buy in credit i was buying cash but she ruined the whole deal cause of her unprofessional way to talk to the customer, very pushy and bossy , I ended in honda west with a very kind lady that she offered the same car i was looking for but NOT IN THE RUSH OR MEAN LOOK TOWARDS CUSTOMER, also I got my appraisal at 7,000 dollars, Chanel de la torre is to young and lacks of skills to be selling cars, she should be in a retail store in the mall. read more

CarMax - Very unprofessional this young lady, very PUSHY AND BOSSY, also gave me a mean look . Lacks of experience probably to be selling cars. - Used Car Dealers Near Me - Las Vegas, Nevada

I want to express my sincere gratitude to the Sahara location in Las Vegas for going the extra mile. Both sales managers were incredibly helpful, and Allan, my representative, was outstanding. He was not only kind and patient but also followed up after my purchase. My situation was challenging since my car was stolen, and my credit report still showed that car loan. Allan took the time to understand my specific needs and worked with me to make it happen. I really needed a car, as walking isn't an option in this city. I'm very happy with the car--it runs great, and everything works perfectly. I also purchased the extended warranty and GAP coverage for peace of mind. CarMax was the right choice for me; I didn't need a brand-new car, just something reliable and safe. The detailing was also excellent; the car still smells fresh. Thank you again! read more

Very Friendly. Helpful. Nice environment. Fast service. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

What a monumental waste of time and energy to sell a car to them. I WAS ASTONISHED by the egregious low offer they gave me on my 2023 vehicle that was in PERFECT condition and had LOW mileage as well. They hit it at $64,000.. On the other hand, I had "2" franchised dealers bid the vehicle in the same week @$70,000 A.C.V. NOT inclusive of any tax savings.. That's a $6,000 difference!! Further the tax savings would be separate from the A.C.V., SO IN OTHER WORDS CARMAX was trying to steal or RIP my vehicle. Don't waste your time. Go to a franchised dealer and get much much more for your vehicle. read more

Everything went well. We brought my son's Scion car in to sell. Joe was amazing, kind, and the inspection was fast. They gave us a fair price and it didn't take long. Thanks Joe! read more

SERVICE DEPTS. Be ready to always go in and fight. After having a horrible experience with Carmax Cenntenial location. I thought Sahara would be better ! NOPE. Cenntenial location "repaired" problems on my truck. But made things worse. After advising that I don't want to step foot in Cenntenial Location again. I chose sahara. After dealing with Ashley at the service desk. I will not be dealing with any Carmax locations again. My truck is still in the 90 day repair grace period. After being told by Carmax corporate & sahara service manager about my problems. I still had to re explain to Ashley. As well as being promised a loaner when dropping off. MULTIPLE TIMES. I then got a response with attitude from Ashley that "we don't give out loaners at this location". Then after asking to speak to the manager that promised me a loaner, I then got a more attitude to go and sit in the waiting room. I am under the 90 day grace period. AND I paid for the extended warranty. I left due with the fact that, I am exhausted fighting with Carmax. And when I did. I told Ashley. I will call Carmax corporate again and to forget the appointment. She responded again with attitude. The customer service with sales is great. To get you stuck into buying a pile of junk. And when you do. You get stuck with dealing with attitudes from ALL service departments. I will never purchase another vehicle from carmax. As well as I will never recommend Carmax to anyone. read more

Bought my Audi and it's been to the service department 3 times in less than a year for the same problem. Now this is what pissed me off the most, after they neglected to fix the entire problem the first time I'm barley picking up my car after 23 days of them having it. I go to my car after i paid for the service and my entire fucking back seat is off. I come back into the office extremely frustrated and Brandon with the world smallest ego felt threatened and refused to fix the car. I walk right back inside and talk to Michael who is above him and tell him what happened. He said because my voice is raised they can refuse service, now mind you I'm not screaming or nothing. Mind you my entire backseat is off and nobody seems to care that they didn't do their job of checking the car. To top it all off somewhere along the line my backseat clips got broke and either Audi who they sent it to for repairs or Carmax broke them, so now i have to wait until they get them in and fix it. In the mean time my backseat flips up with a lift of a finger and this is what i have to deal with until they fix it. Oh and they drained my entire gas tank refilled it with literally a quarter tank which makes absolutely no sense at all. Bare minimum service if that and terrible if not the worst customer service experience ever. Worst service department I've ever dealt with, they belittle their customers and aren't here for help at all. I'm definitely emailing corporate about this situation and Brandon lied and said i "walked up on him and said do something" to his boss Michael, i said run back the tapes and see you have a lying employee. read more

See all

I held off writing this review because I was hoping what was promised would be kept but I was wrong. I paid to have a car shipped down from CA not a large amount $100 so I thought pics looked good and there was little risk. However I'm not sure those were the actual pics because looking at the car there were 10s of paint chips (looked like small stones had struck the car). The car was filthy so had we wanted to buy it that night it wasn't going to happen but not sure who would detail' the car we were informed there was no detailer on site but in their policy it says they do that before delivering the vehicle to that. There was also a significant burn blemish that wasn't depicted in any of the description or pictures. Ok we took a shot but I felt deceived. However the salesman who I really appreciated was also disappointed in the car and understood why we weren't buying it. At the end he said 'I'm going to refund your shipping fee.' I thought hey that's very nice and the right thing to do but I didn't expect it. He said it would take a few days. It's been a week or so. I didn't expect that would happen and it didn't. Most likely we won't be back. read more

DO NOT BUY A CAR HERE. I've had my car just over a year. I have had to replace the trim, tires, battery, get the stabilitrak fixed on the car and had had transmission issues Paid extra for max care but they won't fix the car in a timely manner. If you bring your car in the chances of them looking at it in less than a week are not likely. Now sitting with a transmission light on that they won't fix and they offered me OVER 1/3 less than what I paid for the car a year ago. THE WORST CUSTOMER SERVICE AND BIGGEST HEADACHES IVE EVER HAD WITH A COM read more

i bought a car from them not even a month ago and it already had problems when i got it that were not listed, i took it to them with at least 5 issues and somehow they only found 1/5 issues. my oil light is still on, when i turn my car it squeaks super loud and now my a/c shuts off which is horrible in vegas weather!! its leaking under my car and they refuse to call me back even though customer service has sent ashley and everyone in service 2 emails and ive call countless times! they are lucky i dont just pull up and return the car. read more

CarMax - Oil light that they claimed they found no issue with - Used Car Dealers Near Me - Las Vegas, Nevada

My experience was horrible. I had to ship the car I wanted from California. Since getting the vehicle it has been in the shop times for sensors, Transmission and motor mounts, breaks, and a ghost message regarding Drive train. I received the most horrible customer service from a rep that was just aggravating. They are not there to support you, they are only there to make sure they remind you of how horrible of an experience you had, and they do not even go out of your way to make the experience any better. Will I buy from Carmax again. NO! I saw to many newly purchased cars having to go back into the service dept at the Henderson Nevada location. It was like at least 12 cars a day. The staff was somewhat condescending, and I had to take the vehicle back twice for the same issue. Horrible. Horrible experience. read more

Last year, I had a great first-time car-buying experience here. It was wonderful not having to go through the shenanigans of a dealership. I spent a month shopping for the car I wanted through the CarMax website and mobile app. I then used their online tool to get an estimate on the value of my trade-in car. To be safe, I took the car in person for an estimate, and there was no change to it. After the car that I selected online was delivered to this CarMax location, Arnie C. was assigned to assist me with the purchase. He was knowledgeable and helpful. Since he was unavailable for my second visit, he referred me to Joseph I., who helped me through the rest of the process. The entire transaction was completed in few hours on a weekday evening. Joseph provided honest and helpful advice throughout the process. He made recommendations based on what he would do if he were in my shoes. read more

Needed to upgrade my car to a mom mobile. My husband and I had the great pleasure of working with Casey! She was absolutely amazing. She made the process simple and informative. She would show cars in our budget and make sure we had all our options before making a decision. I love when sales are easy, and she made it feel that way. read more

Had a car shipped from out of state, got a text it was available and made an appointment to go test drive it at 8pm and got there at 7:45 to check in and no one came up to us, but called my phone? My carrier automatically blocks unknown callers. I wonder why they called even after we checked in and got told to sit down? There was multiple workers on floor walking past but only until 8:30 someone comes up to ask if I've been helped. I said I checked in and the person goes to the computer and said "we tried to call you to help you at 8:02PM" but I checked in and got told to sit down and someone will help me?????? Bad ass customer service, short on staff or what - someone should've gave better communication to the other staff. They ended up taking someone else even when I was sitting down. read more

After only a few weeks my Toyota I purchased from Carmax needed rotors as they were warped they claim they do a 125-Multi Point inspection however after my brakes went bad it appeared that their so called Multi Point inspection wasn't done took too my Toyota dealer and they performed a correct Multi Point inspection and discovered several problems that should've been found if Carmax did a multi point inspection in the beginning after posting the invoice of what I paid to have the car fixed by Toyota Jessica asked for me to DM her the invoices after that nothing just a message saying sorry we can't reimburse you even though it's their fault the repairs needed to be performed after only a few weeks of my car purchase. They lost a future customer doesn't appear they do any kind of multi point inspection if they did I wouldn't have had to pay 1200.00 for Toyota to correct what they should've in the first place very disappointed in this company . read more

CarMax - Invoice of repairs - Used Car Dealers Near Me - Las Vegas, Nevada

See all

Just sold my car here and ran into an issue with my name on the documents. The manager, Nico, was able to help me get everything fix as quickly and painless as possible. He went above and beyond in helping me solve my problem. read more

Worked with a fellow named Kevin , dude was pushy and seemed like he ain't care unless I followed through with buying the car. If I could give him a 0 I would. Def won't be coming back. Or if you wanna buy a car just do it all online instead of dealing with sales persons, read more

Does Carmax just hire the most incompetent people or what? 3 weeks ago I had a vehicle transferred from their Henderson location to the Carmax located at 6755 West Sahara Ave. Big mistake in Mark I actually can't stand either one of these location because the people have the IQ of a shoe. I Place vehicles that I'm interested in on hold and then they magically disappear. I ask vehicles to be transferred and wait 3 weeks 3 for a vehicle to arrive that's 15 minutes away. How is this even a thing? It seems like every time I deal with me these people, it's always some sort of bait and switch. Today, do I call in because I see two other vehicles I'm interested in and when I call in it says that the vehicle that I have requested to be transferred is in San Francisco. So how the f*** did my transfer from Henderson to the Las Vegas location go to San Francisco instead of f****** Las Vegas? e read more

Jasmines communication skills are exquisite and her help was phenomenal I loved how she nursed the whole situation and answered every question that I asked even though I didn't know what I was doing it was amazing , so thank you Jasmine . read more

I love how quick they've been handling ALL my needs and concerns with my car AND keeping me on the road with a loaner getting the Max care has been the smartest thing I could've done I like to thank Ashley in the service area for being so nice,patient and professional and keeping me updated in a timely manner on my car it's been a 10/10 experience from my purchase with Kevin to date :) read more

My first experience with CarMax many months ago to sell an extra vehicle we owned was outstanding. Easy in and out. They made it seamless , but after all they wanted something we had. Fast forward to a couple of weeks ago and I can honestly say I will never set foot in a CarMax again. Adios read more

CarMax - Used Car Dealers Near Me - Las Vegas, Nevada

I like the zero BS they have here when buying a vehicle. Easy to use website also. Solid team, I recommend Russ for a salesperson.

Appointment system means nothing and is an absolute joke. Make an appointment, show up, and be told to wait for some unknown length of time. The worst thing you can do is waste someones time and Carmaz will not hesitate to waste yours. read more

I paid to have a car shipped from Los Angeles to Las Vegas. The online tracker tells me that the car has on the lot for four days and I've not been allowed to test drive it yet. I'm supposed to wait for a call, but when I didn't get that call yesterday, I called them. I was told there's nothing they can do to hurry up the process, the car is in line with all the other cars that have arrived on the lot and they will call me when it's ready. This is for my mom, she has cash and I am actively looking for another vehicle today because this is ridiculous. read more

Do not be rude and not greet me and my husband when we have a check in hand! I was very clear that I wanted to test drive the car. Felt rushed and unheard So disappointed read more

Buying a car at carmax was a horrible experience with incompetent reps. I WILL NEVER BUY ANOTHER CAR FROM CARMAX AND TELL EVERYONE TO AVOID THEM The reps told me I will receive my paper work to register the vehicle with in 10 days of purchase which did not happen. I had to go down there to get the necessary paper work to register the vehicle which was 20 days after purchase date and was close to the exp of the placard. I had to bring my vehicle to get serviced but the rep scheduled me on a date that the repair couldn't be done so that wasted my time and time off work. Brought it back a second time and they now tell me that the part wouldn't be there until the following day. another day wasted. When they finally received the part, the part was a different color. The reps do not follow up to ensure the proper part is correct and will arrive before the appointment. read more

My husband and I had an extremely good experience working with Joseph O Idowu.He was very patient, kind, honest and didn't pressure us at all. The entire process of buying our truck was easy and not a hassle. Joseph is the reason we will never step foot in a traditional dealership again. Thanks so much! We will be back to CarMax soon when we are ready to trade in our other car. Hoping Joseph will still be there! read more

Appts definitely don't mean a thing. Plan on waiting. I was told I was next in line because I had an appt and still ended up waiting an hour. Meanwhile employees are standing around chatting and people who came in after were helped first, so I definitely was not next in line because of my appt. 30 minutes later someone finally came over and asked if I was still waiting. read more

I been to carmax now twice and Tarik is just really awesome and friendly also gave me a better appraisal for my car than other places so I'll back outside of the weekend when it's less busy to check out the cars they have and see if I want to trade. read more

See all

Worst dealership in Las Vegas I wish I never bought a car from you guys, horrible service team is horrible Missing paperwork just overall poor service all around read more

I was surprised how easy and convenient selling experience is with CarMax. Submitted the vehicle information online and you receive instant offer. When you go to CarMax to finalize the sale, its fast and easy. The offer I revived online and accepted is the exact amount they gave me for my car. Easy, fast and convenient is the best that I can describe CarMax. Staff is friendly and made my experience with selling hassle free. read more

CarMax - Used Car Dealers Near Me - Las Vegas, Nevada

See all

During my last visit to Carmax I was helped by Russ. I recommend asking for him if you're shopping for a car. He's personable, patient and very knowledgeable! He answered all my questions and I could tell he knows his business well read more

I purchased my 2012 Mini Cooper Clubman Sport through Carmax located on West Sahara. I started by browsing their website and locating a car I was interested in purchasing; the car was at the Centennial location. There was an option to have it shipped to the West Sahara location-there wasn't a charge since it was local. Within a few days the West Sahara location received the car. I was in contact with a nice salesman who helped walk me through the process as I haven't purchased from Carmax previously. When I had my down payment together I went in and updated my financial information with Carmax. I looked at the car and paid my down payment. My salesman was different from the first one because he was off. Carmax made the entire process enjoyable and stress free. There isn't any pressure, they don't work on commission, so it's smoother and easier. The dealership is organized, clean, open concept, friendly employees, and efficient. I recommend this dealership. read more

Me and my boyfriend came here to sell our cars because we were moving out of state and wow the customer service here was great! We had a time restraint since we were moving in a few days and we were a bit stressed but the employees helped out so much. Want to give a shoutout to Melissa and Susann. They were both incredible! Very knowledgeable and they offered a bunch of solutions and helped work with us every step of the way. Outstanding customer service from those two!!! read more

This was my first experience purchasing a vehicle from CarMax and was pleasantly surprised by the entire experience. A little hesitant at first, but this company didn't grow nationwide by being subpar. My search began online on their very user friendly website/app where I was able to locate my vehicle with my exact desired options, miles, and color. I happily paid a small transport fee to have my "perfect" vehicle delivered from California to my local CarMax. I was consistently updated on the status of the vehicle and it even arrived a couple days early. A solo test drive followed by an hour of paperwork, and I was on my way home with my brand new toy. Mike Close was my assigned sales person and he was more than helpful through the entire process. He even volunteered to come in on his day off to accommodate my schedule. The no-haggle price was on point with comparable equipped vehicles if not a little less. I did second guess the optional extended MaxCare warranty, but ultimately went ahead with the purchase for a piece of mind (it was also reasonably priced for 100,000/5 year coverage). I will definitely consider future purchases from my local CarMax! read more

Almost 4 months to the date and my vehicle has been "repaired" due to parts being unavailable Lots of lip service from the Corporate level to the local West Sahara level here in Vegas, promised communication and services not delivered, next step may be legal I guess read more

Last week, we went in to the Carmax at West Sahara in Las Vegas to get an offer on my car. As soon as we drove out of the parking lot and made the right turn going east, a guy IMMEDIATELY cut us off and tried to wave us down as we got in the U-turn lane. He got behind us and was waving to us wildly so we pulled over to see what he wanted. He was in a beat-up and faded black cheap Nissan (a "beater" for sure at any car standard) and with all of the windows down - he had on a washed-out black t-shirt, unshaven and very unkempt hair. He had a temporary paper license plate on the Nissan which said Buena Park (CA). He said, "I know Carmax gave you a low offer at $xxxx and I will buy it from you right now." My wife and I laughed as how the hell did he know exactly what Carmax offered us and less than 5 minutes ago??? So some employee at Carmax is leaking this offer information to this (obvious) loser/scumbag who nobody in their right mind would ever do ANY KIND of business with much less sell them their car on the spot. Ethics at Carmax? maybe not! read more

Sahara office worst every used .... express appointment at 4:00 to pick up a supposedly "fast track" purchased car .... TWO hours later they decide to look for it - they had not even pulled it .... go to Centennial branch read more

DO NOT COME HERE!!! Had me waiting 2 hours for my car they said they would call me but never called me gave me a dirt cheap offer for my car and 3 other car companies have me a different offer by 7k+ employees are rude and tell your business to other employees like it's a joke! read more

Have used the Henderson location a few times. Always an awesome experience. Stopped by this location because we were down the street. 40 minute wait just to look at a vehicle. Nobody available to even open the door. That is ridiculous. Will not purchase here read more