I have to say that Dylan was great! We got off from work and came in immediately, tired and ready to get things moving. He went above and beyond and had us in and out in record time. I appreciate the work he and his team did to get us on the road. read more

The process of scheduling an appointment is a bit cumbersome. After meeting with Josiah our rep, the process went quickly and efficiently. Overall, we were satisfied. read more

Do not buy from Carmax. I paid to have a car shipped, and it showed up with excessive damage. I was tossed around between different "managers" and sales associates for days. It had a broken heated steering wheel and they said they'd fix it, came back and it still wasn't working and they told me to basically kick rocks. Shady business to charge someone $999 to transfer a car with significant damages and issues you're not willing to fix. Save yourself the headache and buy anywhere else. read more

There appointment system sucks. Waiting an hour plus after an appointment time is just plain stupid!

We had the WORST customer experience with Alex. He was friendly when we first met him but once we got back from our test drive and our mobile mechanic looking at the vehicle (he was aware we were having it looked at it), his attitude completely changed towards us. We told him what our mechanic found and he became rude/disrespectful. When I tried speaking to him about his behavior, he got even worse so we told him we were not going to proceed with car. At that point, he placed his hands on the desk, leaned towards us and said "good, I was going to tell you to leave anyway!". At this point I asked to speak to his manager. We spoke with Matt who was very kind; he said he would be speaking with Alex and asked if he could help us find a different vehicle but at that point we were so offended that we did not want to do any business with that store. read more

Carmax is by far the worse dealership to buy a used vehicle from. Bought a vehicle with 40k miles on it. CarMax promises to do a 125 point inspection. They spent less that 20 minutes on the mechanical inspection of the vehicle. I have proof in the records they sent me. Bought it in February, put 4k miles on it since we've owned it. Its been in the shop 3 times in 6 months. It blew a hose on the turbo, the rear a/c needed a new blower and motor speed controller, the transmission needed to be replaced, cam phasers needed to be replaced, the front and rear struts needed to be replaced. Have been without my vehicle for two and a half weeks this time. Thankfully I learned my lesson and did not have the transmission, cam phasers and struts replaced by CarMax service. After the fiasco with the A/C, I realized that the service department does not know how to communicate so I took it to Christian Bros to have it looked at. The warranty company will cover $40/day for 7 days for a rental. The contract is with Enterprise. Enterprise up charges those who go through the warranty to get a rental. They said the cheapest economy rental they have is $40/day. To get a vehicle that would fit my 3 kiddos, would have been $80/day. I would have to pay the difference out of pocket. Who has an extra $600 to spent right now while their vehicle is hetting repairs done that should have been caught if CarMax actually inspected the vehicle. CarMax promises a rigorous 125 point inspection. Not sure what they inspected but it definitely wasn't anything mechanical on the vehicle. Have been in contact with customer relations and they are not helping in any way. Why have a customer relations department if they are just going to blow you off and pretend like they are going to help? CarMax is definitely a using a bait and switch method with their vehicles. They promise a rigorous point inspection but do not actually inspect anything that matters on the vehicle. They just care about getting you out of the dealership, which took 5 hours with express pick up, and count on the warranty to repair everything. Purchased the vehicle for $36,000 and it has had over $18,000 worth of repairs in 6 months. Buy a car from somewhere that won't take advantage of their customers. read more

Kayla was slow and did not seem to know what to do. We went to sell a car and she went to her manager for every question on the form to ask how to do it. At that point, I wish we could've just had a different associate. We were there for over an hour. The first time we went, it took the other associate way quicker. I think she may need more training but otherwise she was pretty nice. read more

Carmax its self kinda sucks but Nick is my guy and so is Chelsea they know how to take care of a customer but I only took a star away because u took away the extra band I needed for the cat. W place fr. read more

CarMax - Car - Used Car Dealers Near Me - Meridian, Idaho

Anna was AMAZING! She was super sweet and helpful! Ask for her! She was friendly and helped us quickly even thought they were shirt staffed!

I had the worse experience Dealing with the service manager i believe his name was Matt. I was trying to get a car issue resolved but he wouldn't look at the car or listen to what i had to say. I was promised the issue would be fix by a different department, only to find the service department can't and won't fix it. Make sure you know what you are buying and don't trust anything anyone say at the Boise location. read more

We had an appt at 9:30 for an appraisal of our vehicle. We were told by the young man at the counter "we are a little short handed today so it may be a bit." I again told him we had an appt. He responded "well that's just how it goes sometimes." He further said he would try and move things around and it should be 5 min. I waited 10 minutes, 2 men were just walking around talking to each other. We were not even offered a place to sit, so we just stood there. After no acknowledgement from anyone else, we left the building. As we were exiting, someone said "have a nice day" and that was it. I will not return to Carmax and will not recommend them to anyone. Horrible customer service! Absolutely disgusted! read more

Absolutely recommend! We found a car for my daughter on their website and had it shipped from Oregon. Drove it and bought it, which was an easy process. After driving it home/car warming up more, I noticed a very obvious 'shimmy' and an intermittent reduction of power. I called Carmax (I was within my 10 days to return car, but didn't want to unless it was the only option), and explained concerns. They scheduled me with a local Ford dealership, who diagnosed a clutch/transmission problem that was no longer under warranty from Ford. Carmax paid the $2900 for the repair, as well as the fee to have Ford do a total dx. Yes, Carmax probably should have noticed the problem before selling the car, but they 100% covered the issue under their 90 day warranty without batting an eye. Very, very impressed! My teen driver is so happy! read more

CarMax - Ford we purchased from Carmax - Used Car Dealers Near Me - Meridian, Idaho

I know I'm going to sound like the old guy that says, 'Get off my lawn' but in my days if you were looking for a used car there were places with guys in big Stetson hats and very bad suits. The other option was the 'Pennysaver'. It was a printed newspaper/magazine that had all the used car deals within a 60-mile radius. Those pictures were often times blurry and the descriptions were just the headlines to grab your attention. Fast forward to today and there's CarMax. I've been to the one Meridian several times for our kids and brother-in-law. ProTip 1: Go online and check the available inventory for Meridian. There will be other vehicles available from California, Oregon, and Utah but there will be a delivery charge for them to be transported to Meridian ProTip 2: if possible make an appointment instead of just showing up. Please note you can just show up though but it's recommended to make an appointment ProTip 3: Keep your expectations low. You may not come home with a vehicle. It happens for a variety of reasons ProTip 4: Manage your time. Expect to be at CarMax for three to four hours. The last time we visited we worked with Emily. Emily perfectly encapsulates the service you'll find a CarMax. She's not here to make a sale au contraire, she's there to help you fall in love with your car. Emily was straight honest and transparent. I really truly felt her genuineness for our son and our family. We live in a metropolitan area that requires you to need a car. Not having a car is extremely difficult but not impossible. Our son needed a car since his previous car is beyond repair. In the end, cooler heads prevailed, and our son made a grown-up decision to wait until he had some more leverage to bargain with. I hope that Emily will still be there in a couple of months for our son's ribbon-cutting ceremony with his dream car. CarMax we'll be back and that's a guarantee or else my name isn't Cal Worthington. Just kidding read more

CarMax - Used Car Dealers Near Me - Meridian, Idaho

Their warranty is awesome! They fixed some things and updated my navigation system. They stand behind the cars that they sell.

This place is sketchy for being a big dealer with supposedly good standards. I took my truck in to get an offer on it and they gave me a lower offer than i wanted which is fine no big deal. But the salesperson who went and test drove my truck took one of the other guys which I dont know why he did this but they ended up unplugging my dash cam and turning it down away so i couldnt see. This is a problem because its sketchy I don't know what they were doing that i couldn't see and for insurance purposes which is why its there i wouldn't have had any video to prove what happened super sketchy and not okay would not recommend taking your car here or buying if they carry this sketchiness throughout the store. read more

Cars will not ship on time. No updates on when it will arrive. Just nothing until it shows up days past the delivery window. Even if they offer a refund, they will text you later saying they won't. Can't trust a thing they say. Paying for shipping is a scam. If they aren't within driving range, don't bother. read more

Here helping a friend with a trade in. Place is swamped and even with a reservation there's a 45 min wait. Honest clean business and the staff could not be friendlier. Second time I've used them and so far so food. read more

Do not purchase a car through CarMax. Had a full engine replacement because of a recall not even a year of owning into owning the car. CarMax did not and will not compensate for anything and will take the payments you made on the car and not reimburse you read more

I began the process of purchasing a vehicle on 8/21. The car was located at a dealership five hours away, but I was assured it could be transferred to the dealership near me without issue. While I was given a delivery window of 8/25 - 8/30 I was advised that since the vehicle was only 5 hours away it should arrive in 2-3 days. Fast forward to today there is still no vehicle and I wasted ten days waiting for a car that CarMax cannot even confirm will be delivered any time soon. No one reached out to update me, no one explained the delay, and customer service had nothing useful to offer. Only when I called the local dealership myself did I learn the truth: CarMax uses independent shippers who will not move a vehicle until a truck is fully booked, which could take weeks. That should have been made clear up front, not after the fact. Buying a car should not turn into a drawn-out process that drags on for weeks with no communication, no certainty, and no respect for the customer's time. CarMax failed not just in logistics, but in transparency, accountability, and consideration for me as a customer. read more

I recently worked with the Meridian CarMax to bring in an SUV from a CA CarMax location for a test drive. I also had them give me a trade in value on my SUV. Everyone I interacted with was helpful and low pressure. Parts of the process were done via their website and via text, which was convenient. The quote they gave me in my vehicle was also about $5K higher than the other offers I received from similar car buying companies. I didn't end up purchasing the SUV I test drove. However, I would do business with this CarMax in the future given this positive experience. read more

My husband and I had a great experience here this past weekend! We worked with Joe, and he wasn't pushy or aggressive. Very nice, and knowledgeable. We knew what we wanted for the most part, and test drove a couple models. So we ended up trading in both of our cars (which CarMax gave us a great deal on), for a slightly used car. I was hesitant at first to get a used car, as I've only ever purchased new, but it has been great so far. CarMax has a great selection, and you can tell that they purchase nice used cars. Not junky, old onesThe process was smooth as well! I'd come here again in the future! *update that I wanted to add: we were told it could take 15 business days for them to pay off our old cars. Which could result in us paying our car payments (since we still owed) on our old cars, but then get reimbursed. However, it's only been a few days since we traded our old cars in, and they've already been paid off! So we don't need to worry about the hassle of being reimbursed. Very efficient! read more

DO YOU LIKE ARTISTS? SPECIFICALLY SCAM ARTISTS? THEN THIS IS THE PLACE FOR YOU! I bought a cute little Honda Fit here once when I was going through the worst spiral downfall of my life. I needed lower payments, something that would fit all 4 of my big dogs, and something reliable. First of all don't go with their loan options, the interest percentages are atrocious. I would recommend going with a credit union and finding the loan yourself. BUT if the car starts having issues immediately and you want to return it there is something you should know. My Fit suddenly started having problems that arose just about 48 hours after purchase. Also I can't stress enough CHECK THE CAR FROM TOP TO BOTTOM FRONT TO BACK INSIDE AND OUT. The side of the bumper was coming apart, the trunk would get jammed etc. Things you really wouldn't think about whole test driving. I returned the car about 2 weeks later as they have a 30 day return policy. They weren't happy and were super rude. They were supposed to send the check that I brought in back to the credit union where I got the loan. Fast forward one month I get a notification saying I'm past due for a payment on this car that is no longer mine. They never sent the check and they wouldn't tell me what was happening. They even hung up on me when I called in. They would no longer communicate with me. I ended up calling corporate and complaining. They had it handled in 3 days. You're better off buying a brand new car tbh. I got a brand new car elsewhere for CHEAPER than this god forbidden Honda Fit. read more

Had a car shipped, didn't receive a response when I tried to schedule an appointment, then someone had reserved the thing I had shipped. Fuck these people. read more

We found a vehicle we wanted in California and paid to have it shipped to the Meridian store. We watched for it to be delivered. When it finally showed up they claimed a mirror cap was missing and they ordered the part for it. We called and called and no one ever would return our calls. We ordered it a few weeks ago and have yet to see the car we paid to have shipped here. Then all of a sudden today we get a text about a missed appointment with our vehicle that we were never notified we had. They were sure quick to take our money, but never cared to return our calls so we could actually see it in person or test drive it. We won't be recommending this company to anyone. Waste of time and money. read more

12th reviewer of Meridians CarMax. This is my 361st review. Wow... seriously! EASY!! I started looking online at cars, looking at safety ratings, fuel mileage and so on. I needed a second car, just something small. I stumbled upon the car that I was interested in through Carmax website at a very good price, low mileage, and a great condition for being a 2-year-old car. I applied online, and within 30 minutes I was called with a "pre-approval". After discussing the car in more detail, I applied for it. Was approved in minutes with a fair monthly payment and nothing down. I made an appointment for later that afternoon and went down. When I got there, I noticed many people buying or selling their cars. I was immediately shown "my car" and suggested to test drive and inspect the vehicle before making any decisions (yes of course). I went for a ride with the salesman George, who made a good conversion with "dad talk" about our kids and the good they're doing in the world. I was sold on the vehicle. We went inside and the car was taken to be filled with fuel, washed, and cleaned. I told George that it was clean enough, but he said that's the Carmax way... so, I just smiled. Within minutes I was at the finance person's desk. The paperwork was already printed, no need for those long forms that take forever to print on and you feel as though you're back in the 80's. As we signed he placed the papers, a different George this time (spelled Jorje), into a scanner/printer which printed my copes as we went-- so much time savings. I literally bought a car in less than 30 minutes. It's taken hours in the past-- literally hours... Once the paperwork was signed we walked over to the televison waiting room. I then noticed my new car, all shiny, with a big bow on the hood. What a good experience. I, seriously, will never buy a car at another place. Thanks Carmax. WOW. Stress free and proud to be! read more

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As far as car buying and selling goes Carmax makes it as smooth as possible. This is a new location (2016) and extremely clean and nice insidI sold a vehicle this time around and even with the vehicle inspection it only took an hour from when I arrived until when I signed over the title and got the bank draft. I was offered a fair price for the vehicle. I wasn't pressure by the associate (James) or the business office manager (Trudy) which makes it less stressful. In fact, they were very helpful and nice to me. There is no negotiating on the price which makes the process quicker overall. I know they will make a little money when they put it on their lot and sell it, but that is their job. And I'm confident the next buyer will be happy with the low mileage Toyota I sold them today. 03/26/2018: came back and sold my new/barely used Honda Civic Si. Someone will soon be buying a great vehicle and CarMax paid me a fair price too which makes me happy. Again, a very easy "car selling" process and I worked with Michelle this time in the business office. She was very professional and knew the car selling process well. In addition, she was very personable while we waited for payoff information. I highly recommend her if she is working that day. read more

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Carmax is absolutely the best. If you are in need of a car make sure you consider Carmax first because when I tell you they have everything you need as far as options and will make sure you are well taken care of. I bought all my cars from Carmax over the years and I am truly a satisfied customer. My last visit was at the Boise Idaho Carmax and I worked with Rebecca. She is amazing and hard-working. You got it appreciate that. Mike goes above and beyond when it comes to his team. That man is THE MAN! lol he gets the job done. The staff here offer top of the line customer service and they don't go home until you are completely taken care of. I love Carmax and everyone keep up the great work. Todd Jenn Rebecca Mike and Dylan keep up the great excellent work! read more

Had to wait two hours for help they lost the car I was trying to purchase the left hand doesn't know what the right hand is doing worst car buying experience ever the people there are not helpful what so ever they just keep putting you off several employees 5 to be exact just standing around circle jerking not doing shit talking about tomorrow's football playoffs pretty sad to be a paying customer in this establishment !!!!! read more

Made an appointment to test drive a vehicle. They preceded to be more then twenty minutes late. I can understand if they were busy, but while we were sitting there four employees were discussing a clicking pen for ten minutes. Do not take your vehicle as a trade in with winter tires!! They will tell you that the tires need to be replaced. Will never return and I will discourage anyone to waste your time. Because this business doesn't care about your time. read more

I have purchased 5 cars thru Carmax. This last one will be my last. Mabe it's this Carmax? The others were far better. The management at this Meridian Carmax were unhelpful. Our sales guy had NO idea what he was doing. He went for help many times. Took us FIVE hours to buy a car with no financing. read more

I found the CarMax experience to be painful and exasperating! The agents at the dealership in meridian were pushy and demanding. They didn't tell me the correct paperwork to bring to the dealership. Then, the second time, they again didn't tell me everything to bring, even after I specifically asked if there was anything else they needed. When talking on the phone to the agent after that, he was demanding and insistent that I needed to bring a specific item, falling back on the old "my manager tolde to have you do this" reasoning. I was very dissatisfied with this company, and their cars are overpriced!! Check the prices against KBB. read more

They were so efficient and accommodating. Gave me way more than I thought my car was even worth and found me exactly what I was looking for and had it shipped to me in a week. My salesperson was Holden, he was wonderful and so sweet. He even put my dog covers on my back seats for me. Holden, you rock! Thank you! read more

We had the best car buying experience ever at Carmax. No pressure, cheerful staff, quality cars, and our salesman George was timely, honest, and knowledgeable. The best read more

I have not even purchased a car yet, but Samson was so amazing! He was super patient and understanding. would 10000% recommend asking for him when you come in!! read more

They paint 90% of carpet to cover up dirt and stains. They half ass everything in this store. Half ass the paint and body work. DO NOT BUY FROM HERE. Also always giving me reasons why my car is shaking uncontrollably just throws new wheels on without centering rings and sent me on the road and just states "there's nothing we can do" By far the worst dealership to buy from. read more

If you are buying a car buy it here. That it. Honestly they were super helpful they didn't pressure us into anything. They repeatedly checked that we were good with the purchasing price and financing. They showed us so many options. We went in with a car in mind and when we couldn't afford it they showed us a dozen options really really close that we could afford. We left with a car we love and a price we weren't stressed about. If you have ever bought a car in Idaho you know how rare this is but one amazing thing about Carmax is their 5 day return. You can change your mind for any reason for 5 days. In Idaho, on used cars, that's unheard of!! I would recommend thing location to all of my family and friends. I will personally be back to buy a car myself! read more

I had a terrible experience at Meridian Carmax. I had a 7 pm appointment and showed up on time. My "salesperson" was just starting with a new customer. Why'd they even bother to give me appointment. I let my displeasure known about my lack of an appointment and there was eye rolling throughout. So eventually I got another salesperson and they appraised my Jetta. They were selling very similar Jettas on their website for $10,000 and only offered $3000 for mine. What a waste of time. If you think Carmax is different from the dealers they are. They're worse! read more

My wife and I had been looking for a car for over a month, I wish we would have started at CarMax. Easiest experience I have ever had in buying a vehicle. Absolutely NO pressure. I contacted Joe McAferty over the phone requesting information on a few different vehicles. Joe was very helpful in exploring all our options with financing and ran numbers on all the vehicles we were interested in. I didn't want to go in and look at cars unless I was sure that we could get the financing and payment we wanted. That is exactly what Joe did for us! I love the website, very user friendly. I was able to search for vehicles through not just price but many other features. Once I found the vehicle I was able to reserve the car so no one else could offer on it. I also saw the feature that they were able to transfer vehicles for free that were within a few states nearby. Each car had lots of information listed online as well as the car's history, recalls, etc. When we arrived at CarMax the facility was spotless. The cars are parked by make along with keys in the boxes so no running in and out to retrieve keys. I will continue to purchase vehicles from CarMax and would tell anyone of my friends or family members to do the same! read more

I scheduled an appointment for 5:30pm. I was on time. I walked in to check in and was told there was a 45-60 minute wait. I said I have an appointment, she said I know, but sometimes we run over. I said okay, how about tomorrow? She said the only time we have is 1:00. I asked if I would have to wait and her response was yes, probably longer than today. So tell me this, Carmax, what is the purpose for scheduling an appointment, when I have to wait so long? Very disappointed with Carmax, but LOVE my new car I bought next door. They made time for me, and I walked away with a beautiful new car. read more

September 2020 we purchased a 2013 Ford Flex. They said they cleaned it but it was filthy and we had to spend hours cleaning it. Within two weeks there were major issues. They referred us to a 3rd party shop to fix the issues. We were without the car for a week during the first month we owned it. As soon as we got it back, it had the same issues. Back to the 3rd party shop to re-fix the issue and another week without the car. Shortly after getting it back another major issue. Back to CarMax Service to diagnose and then referred to the Ford dealership. We spoke with CarMax customer service and the woman assured us that they would take care of us. Told us they would handle getting a loaner car and all we would have to do is exchange cars at CarMax. The Ford dealership called us to schedule the appointment which confused us since we were supposed to make the exchange at CarMax. We made several calls to CarMax and no one would help us over the phone. I had to go to CarMax to get answers. The answer I received was that we had to figure out dropping the car off at the dealership and then go through the process of renting a car and then submit a reimbursement to CarMax. How is this taking care of us? Two major issues, a bunch of run around and now we have to take care of everything ourselves? Do yourself a favor and do not purchase a vehicle from CarMax. CarMax "Certified" is a joke and their customer service is even worse. They don't answer the phone, you call their out of state customer service, they try calling the dealership and they also can't get anyone to answer. They transfer you to someone's extension and it rings and rings with no VM. So now we are faced with dropping off the car at the dealership, being without a car for 1-2 weeks or renting a car and hoping their reimbursement process is smoother than all the other processes we've experienced so far. Their response to voicing this concern on another site was for us to contact the same customer service number that has not helped us up to this point. Do yourself a favor and choose a different company to do business with. I'm sure some people have had a good experience but after personal experience and research, you are looking at 50% chance of a positive outcome. Not the kind of rate you want when spending thousands of dollars on something you need to rely and depend on. read more