I brought my vehicle to Car Max of Myrtle Beach to sell. My agent was Kya. She made my experience there so worth while.. The area was facing a winter storm and I arrived later in the afternoon.. The computers everywhere were slow .. She kept us informed of everything and hopeful time frames to have the sale completed . She even stayed past her time to finish assisting me. She explained in detail what to do with my tags and insurance. I am planning to buy a car soon and it will be at Car Max with Kya!!.. Excellent representation of your business .. read more

The whole team there is fantastic. The finance department to the sales team worked hard to get me into the car I wanted . Bert our salesman was especially helpful and kept us informed of everything and worked his tail off too get the best deal done read more

They worked hard to find me the right SUV which took a village to get correct. Ended up with another Mazda CX - 5 as I had previously before an accident totaled it. read more

Due be to a series of unfortunate events we were forced into car shopping. The sudden loss of an automobile is tragic in cities without mass transit. We found one DH wanted to test drive in Myrtle Beach. Nearly everything else we took care of virtually. We had issues with continuity of salespeople (which created miscommunication), but ultimately accomplished the task. read more

In my 75 years, I've privately purchased and sold many vehicles for my personal use. After dealing with Carmax of Myrtle Beach, I feel compelled to write my first review of a car dealer. This outfit is the most organized and congenial group of sales folks that I've come across. I sold a car to them with such ease and was able to leave their site without feeling like a victim. A younger lady was appointed as our sales person and obviously had paid attention throughout her training. She handled our request with an expert aire about her as she worked through Carmax's process to get the deal done. It almost seemed too easy. If all of their staff are as proficient as M.M. (don't want to reveal her name), then this company should win an award. Job Well Done! read more

Lack Integrity. was given an appraisal to sell my car, then during updating docs to finalize realized my mileage was 400 miles off... updated to continue and was given a new appraisal 11k lower! I was unsettled by such a change so called, was told I should come in person for appraisal, then manager and sales rep would sit down and we could see if we could get accurate appraisal between the two prebooks. 45 minutes later... the young salesman who had been explained my unique situation continued to go back and forth to manager... I was never provided any conversation with manager or any interest in helping numbers meet ... manager never met with me ... and they stuck with the lowest price. While sitting there I did same process with carvanna... they offered me 3k more immediately. BEWARE ... this wolf is in sheep clothing... they communicate as if they are customer service oriented and professional in their follow up... lacked integrity or care to help me at all. read more

I had a car shipped to Myrtle Beach last week, It arrived yesterday December 16, 2024. at the time I reserve the vehicle to be shipped Jeff asked me if I would be possibly interested in extended warranty I said yes how much would it be and he gave me a few choices I picked the $600 deductible for 150,000 miles and 60 months five years, whichever comes first he quoted me a price of somewhere between $1800 and $2200 so yesterday I reserved the spot for a test drive and a expedited checkout when I get there, I thought the car would be upfront being ready to test drive and get out of of the dealership quickly I was paying cash for the vehicle so limited amount of paperwork. The vehicle is, nowhere on site so the sales people came up to me. Talk to went and did their thing get everything I went out and I found the car went up to the car. It wasn't detailed. It wasn't washed. Nothing was done to it. It was dirty. Now they knew I was coming to test drive the vehicle. This is not a surprise. I did not just vaporized into the lot and say here I am this is all preplanned. So as I'm looking at the vehicle, the salesman comes out at the same time. I get a call from Carmax asking me when I'm gonna come to look at the car. I'm like what are you talking about? I'm standing in front of the car, so she goes oh I need to go over a few things with you and then she starts talking about the max care extended warranty program. and proceeded to tell me that it's be $7000 but for only 100,000 miles and 60 months with an $800 deductible deductible with the salesman standing next to me. I hung up on her and I said we have to go inside and talk so we go inside and they were like well. He shouldn't have said that to you when you reserved the car to be transferred to Myrtle Beach. I didn't make it up. I have no reason to make it up. so I go into the showroom with the sales person and the manager. I'm assuming she was the manager and the first thing they is well who told you that I wasn't really sure but I think his name was Jeff, but guess what whoever the approval for the shipment of the vehicle from a digital signature of who approved it and that's the person I so don't try to use that like I was making anything I'm not stupid although you think I am. They were unwilling to do anything so the best price they gave me was ,$4200 for 100,000 miles 60 months and the car already had 54,000 miles on it. They were unwilling to lower the price of the car. They were unwilling to adjust the max care package due to their error, but the funny thing is when I reserve the car to be delivered to Myrtle Beach if they would've told me the max care would be $4200 I would have made arrangements to have the money but because they lied to me, deceived me and just said that to get me into the store I only came prepared to pay the 1800 or the 2200. but what's even funnier is that they think they lost the sale because of the Maxcare debacle that's part of it but the major part of it is you knew I was coming to test drive your vehicle you didn't care what it looked like you didn't wash it you didn't vacuum the inside. You didn't wipe it down. It looked like crap and if you would put a little care into it and took an hour or two to detail it properly, I would've bought it. So because you're lazy and you to me, and you don't care about your product or your customers you lost a $35,000 cash sale. so maybe upper management might want to see this or at least hear about it because I think someone needs some retraining or maybe that's. How do you train your employees to deceive people to get them in and then once they touch it look at it sit in it it's hard to say no. So I came home and started looking at more vehicles and I really found one I really like and it's a Carmax vehicle ,but guess what I'm not buying it. But they did refund my $199 for shipping the vehicle to Myrtle Beach. All is good life is good new day and I will find my Audi. Thanks Carmax for opening my eyes as soon as I have faith in humanity, you me that I shouldn't have a wonderful day. read more

Sold my Camry to CarMax today!! Kevin Somoza was my helper at their lot. He was wonderful!! We got a fair price and everything just flowed wonderfully. He is very sharp and informative about the whole process. I am thankful for them and their painless process. If you're looking to sell OR buy this may just be the place for you. We got the best price from them, and, we did shop around. They offered the best price and their quality of service was exemplary. read more

I have to say that I like their business model, it.makes easy and comfortable to purchase a great vehicle, but I am totally disappointed with the maxcare, extra service warranty, it's a total scam, $1400 and on the phone they say it's covered and 3 days later it's not covered, so I'm not allowed to use it but I paid for it, they ripped me off, my brother off, and my mother off , and that is just who I know who purchase this warranty, it's a scam and carmax has not made good on helping us out read more

SHADY business practices!! So i got the approval email and then reserved the truck aand paid $199 for transfer to the Myrtle Beach store and then went and finished the paperwork and they changed the down payment from $2500 to $5489 ! so THEY changed terms NOT ME ! and they are refusing to refund the $199 SO BEWARE read more

Wow. Either the industry as a whole has adopted a stronger pro-business model recently, or the model in use at Myrtle Beach Carmax is unusually tough on customers these days. I bought my vehicle from this company about 13 months ago, and the trade-in value/offer given today on the same vehicle is less than 60% of the retail value then. I know retail price is not the same as trade-in value, but that's still RIDICULOUS. This former customer will use one of the many options later to buy my next auto. I highly recommend all readers to avoid Carmax. Think of the x in the name as meaning "NO!!". read more

will never buy or support this place. went twice just to see if it was me wouldn't make any type or deal or do any type of credit application felt like I was at a doctors office never get anything accomplish so if you wanna ruin your credit good place to go. read more

I'm pretty sure selling your car or trading your car in to CarMax is all good and dandy for some makes and models (depending on the year), but it's not for everyone. They offered me $400 for my car that's at least $1,200+ in trade-in value according to Kelly Blue Book. Definitely not seeking their business any time soon as that kinda feels like a rip off. They have decent rides on their lot and they can ship cars to locations close by for free (which is great!), but again, this dealership is not for everybody. read more

Allowed us to return a vehicle we weren't happy with (within the 30-day time frame and 1500miles) and stayed late to help us get finished up with our new purchase! Greg and Dennis were absolutely amazing in helping us get all of this done, and Jim was a great help as well with our first purchase. 10/10 best customer service at any car-buying experience we've ever had (and we've bought A LOT of vehicles)! read more

I am selling my H2 Hummer due to a stroke. They gave me an offer above any offer from Carvana and several other dealers. I am going today to drop off my Hummer and pick up my check ! Thanks Carnac! read more

Stay away! Went in the other day only to be informed I was number four on the waitlist. Waited over an hour and a half and finally somebody came over and asked if I wanted to look at the car I had indicated online the day earlier. After looking at the car I realized it was a mess. Still waiting, and never able to even speak to anybody which is absolutely crazy. Went to another car dealer and was greeted by someone immediately and subsequently purchased a $27,000 car. If you're looking for service, go somewhere else. read more

Worst experience I've ever had buying a car... came in with no appointment and got checked in, was told we are first in line and don't need to make an appointment...1 hour later, many customers served before us. Came up to ask and was told by someone we should have made an appointment. Then we made an appointment online and also called in. Was told again an appointment was not needed on the call..that was a lie! This time we came in with an appointment and was told we are not in the system, although we got a confirmation proof... then was rudely told they did not care about our proof. I will make sure to tell everyone that ask to no go here read more

Very professional staff, no pressure sale and the car was beautifully clean. You maybe could save more haggling at a dealership but the quality and service you get at CarMax outweighs the minimal savings. Huge inventory with reasonable transfer fees and comprehensive extended warranties. Great experience. read more

We went to Carmax looking for a Cadillac XT5. They found one and told us it would be delivered in three days. Five days later we drove there and were told it just arrived. We waited for them to take it off the truck, clean it up, and did the paperwork to test drive it. We fell in love with it went back inside and we're on the process of buying it when the salesman came back and told us they had the wrong car. Two hours into this they told us our car was still in Wilmington NC. The next day we drove to Wilmington and the car they showed us was covered in nicks and scrapes. All the way around the entire SUV had white paint all over the place where the nicks were. The bumper had a large scrape across it. We called the MB salesman back and he said he found another SUV. It would be there in three days. We had him do the transfer, again three days. We then got a email saying he'd like us to wait until Friday because that's when he worked again. On Friday we emailed him we're on our way to see it and he called and said the windows didn't work and they sent it to the shop and he didn't know when it would be back. Could find out on Monday.... total roller coaster ride. Done with Carmax. :( read more

Our fourth transaction at CarMax and as usual it was a great experience. Great prices on buying cars as well as selling a car. My whole family loves this place and we won't go anywhere else for a pre-owned vehicle. They make everything easy and have great deals. read more

I was looking for a Kia Soul and visited their website. They had one on site and others available to be transferred to the location. The car on site was exactly what I was after and their staff was great! I kept looking around waiting on the usual car dealership hassle and sales pitch but it never came. Instead, they let me look over the car and served to answer my questions and discuss my options rather than try to sell me on a car. No high pressure tactics, a chance to look over the car at my pace, and professional courtesy were my takeaways (along with the car). read more

Thanks to the excellent after sales service provided by Chris Sparks and the entire management team. I visited the store during my vacation and Chris helped me to find the car that I could not resist to buy. Most importantly, they continued helping me with the challenges/Issues when I tried to register the car back to my state. They guided me through the process and supported the additional inquiries by the DMV in my state promptly. I appreciate their services very much and would recommend this dealership to anyone. read more

I recently purchased a suv from car max on March 7th and never received a temporary registration at purchase. I was subsequently towed for not having one and I still haven't received my license plates. So now my car is still impounded and will result in over a thousand dollars in impound fee's. I can't get a tow release until I receive my plates and registration which at this point I have no faith in it arriving. I will never buy another car here nor recommend carmax to anyone. read more

I had a previous experience with Carmax in Fredericksburg, VA and was thrilled. The Carmax in Myrtle Beach couldn't be more UNprofessional. I was told it would take 13 days to get a vehicle from Ellicott City, MD to MB......really. Not happy about that, but agreed to have the vehicle transferred. Get a text on Sunday that the vehicle would be delivered by Monday evening. Tuesday morning texted the individual I was working with to confirm the vehicle was in fact delivered. It was at 9:30 am and she said she couldn't confirm that until the store opened at 11am, ok no problem. Texted again at 11:30 am asking the same question, she texted back at 12:25pm stating she still couldn't confirm it. Called Carmax and requested to speaking to a manager; first time on hold 9 minutes, second time on hold for 7 minutes, and the third time transferred to a line that just rang and rang and rang, etc. If they can't answer a simple question or tracking a vehicle, why would I want to give them $37,000 of my hard earned money. read more

Our only disappointment was that the car we wanted in SC would take two weeks to get to VA so we traveled to SC to get it. We were not sorry - the car was exactly as advertised, just what we wanted. The process was anxiety free, pleasant and exciting-the way that buying a car should be! I highly recommend CarMax - the staff in SC was top notch as well as whomever we spoke with on prior and follow-up phone calls! Excellent experience with all! Thank you CarMax! read more

I really enjoyed my experience buying a car at CarMax. Everything was quick and easy. I will never buy a car from a traditional car dealer again. I love being able to pick a car from anywhere in the country, the financing was very easy, and the people who work there are great. I love CarMax! read more

A very easy, hassel free way to buy a car. Everyone is very helpful....

We stopped in to look at SUV's and had great initial service. They didn't have what we were looking for. We had one transfer in from another Carmax but we were ever notified if it ever came in. We never went back due to nobody notifying us. read more

Found the SUV we wanted to look at online, put a hold on it as we were out of town. Scheduled an appointment for a test drive and knew it was the vehicle we wanted. The whole process was great! No pressure and our sales person was very knowledgeable. Much better than most of my previous car buying experiences. read more

Had just come from mechanic who refused to work on my 2002 Nissan Altima because the entire under belly was rusted out. Had to buy a car that day....as I need it for work. Everyone was very friendly. My sales person was Rich, who was very kind and knowledgeable. Found the absolute perfect car in my price range and only a couple years old. I would tell everyone to check out CarMax before you buy somewhere else! read more

I am very pleased with my Carmax experience! There was no pressure from sales people and I could go home and consider my potential purchase without any annoying phone calls. Janay respected my attachment to the vehicle I had for over 16 years and didn't push me into anything. Seven days later I came back and traded for a newer model. read more