The experience itself was different than usually buying a car, since financing is done in house. I found it helps the process go quicker. Everyone there is friendly. Make sure to preschedule your test drive. If you have good credit the only way to bring your interest rate down is with a bigger down payment, that was a little frustrating, but I was able to increase the down payment. NOW onto the frustration** when leaving with my beautiful new(ish) Nissan Altima, I noticed that the windshield tint had been ripped by whoever scraped the dealer tags off while I was signing paperwork. Carmax usually has a service center to deal with things within the 90 day warranty- but not things like THIS. Ive been trying to work to get the tint replaced while ensuring I'm not the one paying for it because it was *THEIR* fault. Their response was "find a shop you want to go to and call us for our credit card number" *facepalm* This morning before my appointment to the tint shop I called the service shop to tell them was on my way to repair the windshield and I still have not received a return call. Luckily for them the shop I initially used (that review to come) flaked out so I have to find someone else. If it weren't for the tint fiasco I'd give a 5 star- but I'm super frustrated by this. read more

CarMax - Used Car Dealers Near Me - Parker, Colorado

Zero stars. Horrible people. I just paid for a car in cash with a 30-day limited warranty. Two days later, my car was smashed when another driver ran a red light. Carmax refused to do anything to help me even though I just gave them my whole savings. They didn't offer to look at the damages, recommend an auto body shop, look at whether something could be covered under warranty, tell me they can help me find a new car- nothing. read more

CarMax - Used Car Dealers Near Me - Parker, Colorado

I bought a car from them in January of 2026. I have had to take the car back to them 6 times. After one of the times I took my car in to get it serviced for the 4th time, I got it back with the steering wheel damaged, a chip in the rear passenger window and a hefty new dent on the drivers door. After waiting for weeks for the management team to get back to me to repair all of the damage caused by them they were not willing to fix the damages they caused. This is the second vehicle I bought from them and will be the last. I regret spending $20k+ for the most recent vehicle and $45k for the other. They had the nerve to offer me to come back to fix the squeaky brakes that they supposedly already fixed. There is no way I was going to let another employee of theirs get into my car, risk further damage, and not take responsibility for it. They had a chance to make it right and they didn't. Reviews and word of mouth goes a long way in the business world. I guess shame on me for not heeding their 2/5 star review on yelp. Don't fall for the same trap I did and be disappointed. read more

Terrible experience. I brought my own financing with the carmax team seemed unable to comprehend. They caused a huge fight with the bank after the fact. Additionally, they pictured the keys with a fob and rack keys. They lost those so only provided a card for the vehicle at purchase. They said they would submit a service ticket for a replacement which I have yet to see. I went to the vehicle manufacturer and purchased a key directly and they said carmax does not have an account with them for charge back, which carmax said they had, so I had to pay for the replacement. In all terrible experience full of lies and misleading information from the carmax team. read more

They state they inspect the vehicle, but my vehicle was not inspected. I thought they had rectified the problem (vehicle was supposed to have been inspected by CarMax); but I no longer trust this company with my vehicle. There's a 90 day warranty - but if the company is intent on not being transparent with you (the customer) - what's the point? read more

CarMax - My new "used" car! - Used Car Dealers Near Me - Parker, Colorado

Today we purchased a Lincoln Costair. We first looked at a Honda Acura but it didn't have all the bells and whistles I was looking for - such as heated steering wheel and cooled sears. we were working with Gregg Slade . He was friendly, competent and knowledgeable. We left there with smiles on our faces. We will recommend this business to others. read more

CarMax - This is me with my new car. - Used Car Dealers Near Me - Parker, Colorado

For your own safety, please, DO NOT come here. I would give negative stars if I could. My husband financed a car here and purchased every package available from insurance to warranty. He was sold a car with a re-tread tire that unraveled while we were commuting. This literally shredded the computer and totaled the car. His insurance at the time, suggested by Carmax, did not tow it and we had to use one of my AAA roadside assistance calls for my car that I owned. Once we were towed there, the girl at the front desk was incredibly nasty to us and told us we must have hit something (we were driving on a straight road with no obstructions) and the tire just combusted. You can also see from these photos that the rip is clean and right down the seam of the tire- in other words a retread that was never mentioned to us once at purchase. I really regret not fighting this more- as Carmax hit our driving records with "act of nature" and made it difficult to finance another car. They also wanted us to pay $500 out of pocket even with the warranty and full package purchase. We had this car 6 months is all. Avoid this place at all costs!!! read more

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I visited the Carmax in Parker Colorado. All I can say is STAY FAR AWAY! I saw a car on their site (A used AUDI) but when I got to the dealer I noticed some strip welds near the sides of the back hatch that were not shown on the website. It had been disclosed that this car had 1 accident but I could get NO INFORMATION from them and when I saw the welds I had the impression the accident may have been more serious. I asked in everyway possible for more information. I escalated my concerns and issues all the way to their corporate office and hit brick walls at every turn. It was a classic circling of the wagons! I thought CarMax would be different. Sadly I was wrong. read more

stay away from CarMax if you get a pre offer for your trade. I ordered a truck and had a pre offer and when the truck arrived outside of their 7 day period, they wouldn't honor their own offer. It was to wait for over a week and then have them play the car dealer job, nothing changed on my part. I'm glad I didn't let them take advantage and I turned it all down. no desire to make things right on their side. read more

They don't know the inventory and actually sent my sister home with the wrong car! Called to tell her she needed to bring the car she had back and exchange it for the car/vin # on her finance. She discovered at a car wash that the one they wanted her to take is full of problems! Do not trust these crooks! read more

!!! DO NOT FINANCE WITH CARMAX FINANCIA !!! i will not coment on the purchase experience as it has been too long ago that i can hardly remember it. But i will comment on the experience i have had with carmax financial.. if i could only use one word to describe them... it would be a toss up between TOXIC or HARASSING... First let me state that I know its MY responsibility to make my payments on time and regularly. But things/life happens. With that said... as soon as you miss a payment, carmax financial WILL call 3 or 4 times A DAY to ANY phone number you have on file..your number, your work, your spouse ANY phone number they have.. IF you block one number, they will call from a different number.. i have like 20 or more numbers blocked. Not only that, they send multiple email "reminders"... and as if the phone calls and email arent enough.. they WILL also send letters WEEKLY!! ... they send one addressed to me, one addressed to my wife and one addressed to both... because ONE letter addressed to both isnt enough.. Again, i know its MY responsibility to make my payments BUT the level and amout of harassment is purely TOXIC.. if i need another vehicle i may or may not do business with carmax... but i know that i will not be doing business ever again with carmax financial. STAY FAR FAR AWAY from them unless you like getting multiple spam calls to any number you list on your application. read more

Called to compare pricing to KBB (Carmax asking $23,000 for a $13,000 suv) which also has 5 recalls on it. Spoke to Kevin (didn't ask for any info) and told him my findings. Responded with there was no haggling. When I was about to ask why rates were so high, he rudely hung up. Called back and spoke to Eric. Told him I was rudely hung up on by Kevin and would like to speak to him. He asked for my name and info. I told him no, and that I was just speaking to him. He then kept asking for my info when Kevin clearly didn't need it in the first place. I then asked to speak to a manager. He still wouldn't patch me though. Rude staff to customers looking for information. read more

I ordered a truck. The app said it would be there and ready between 7-14 June. It arrived 6 June. 24 June the app said it was ready and they would call. They never called and the truck disappeared. If you look at the other reviews, CarMax needs to go scorched earth on this garbage location's leadership. They royally screwed me. read more

This is from my 2017 experience. My review in Facebook resurfaced earlier today. I've bought and sold vehicles st several CarMax locations. It's usually a pleasant and low key experience. I came in with an appointment to see two vehicles, one of which was a transfer from South Broadway. We are talking a very close distance. In fact, I've purchase a vehicle there. I was a few minutes early and checked in, only to be told that the woman with whom I had an appointment was about to leave for lunch and would back in an hour to 90 minutes. They scramble to find someone to take the appointment. Eventually, they find someone but they aren't a salesperson. It takes them 30 minutes to find the in lot vehicle. It's fine but I want to see the second vehicle before making a purchase decision. They hadn't bothered to effect the transfer. But will do so. Should be there in two days. Did I mention I made the appointment four or five days in advance so both vehicles would be there. I call two days later. No one knows what I'm talking about. I call three days later. Same story. Same story on days four, five and six. I move on and purchase a car elsewhere about three weeks later. Yep, you guessed it. Two weeks after that, I get an irate phone call about the Ford Flex that's been sitting on their lot for nearly six weeks, waiting for me. This facility isn't worthy of the CarMax branding. I will likely do business with CarMax again but not this location. read more

Basically every part of my experience has been a major headache. The car they sold me had a tire blow to shreds the second day I bought it. After sending me back and forth from the office to the service department, they eventually found someone to tell me that tires aren't covered under the warranty that I was told covers "anything that happens." They then told me it would take two weeks before they could change the tires in their shop. Comical wait time for such a simple task, the Big O in Castle Pines did it for me in 90 minutes. Much of the staff is rude and clueless teenagers and if you want to speak to an adult you're going to have to insist on it. As for financing, it's actually done by a company called "CarMax Auto Finance," so if you refinance through your bank (a must since their rates are absurd) you will have to mail the check clear across the country to Georgia. Please, do what I wish I had done and ask your bank which dealerships they partner with. Dealing with this company has been a demoralizing experience. I'm eager to get my car refinanced just so I can stop doing "business" with them. read more

The experience started off great. They didn't have a car within my budget at the location(Parker,CO), I did some research and found a vehicle at the Denver location. I requested a transfer on March 21st, it took a week to get any sort of update. On March 28th the sales person I was working with informed me there's an issue with the title and the vehicle can not be sold in Colorado. I wonder what was the reason for the lies. I guess buyer beware. Don't waste your time or money with dishonest people read more

CarMax - Reached out to the sales associate on Monday. Tuesdays and Thursday. - Used Car Dealers Near Me - Parker, Colorado

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Carmax.... Here is a recommendation NOT to do business with them. We bought a 2015 Hyundai Elantra 12/2022 with 60,000 miles on it for $15,000. After 426 miles the engine died. They replaced the engine. From March 2023 until today, 18 months, we have put 6,000 miles on it and the engine is bad again. They will give us $2,500 for the vehicle, a $12,500 loss in less than two years on a lemon vehicle. But it is my fault because the engine warranty ended in March of this year and I didn't buy the Carmax plan. read more

Carmax is a lot of smoke and mirrors, to overcharge you for cars that are not worth what they are asking. They wanted to sell a 2015 Jeep Cherokee with 114k miles for 15k? Not to mention the ridiculous finance agreement. Oh, and they didn't have the title to the car I wanted. Who cares!? I was financing, the lean holder gets the title. Also, a prejudice almost 80yr old doesn't help things. Don't come here they will rip you off more then the lots on Broadway will. If you haven't been down Broadway, you will one day and know what I'm talking about. read more

My experience by far has been the absolute best from a corporate company in the car business from my friendly NO HASSLE sales associate! I noticed a issue and without hesitation they resolved the matter! I will only use this company for future purchases! Service department is a complete breeze! So pleased to do business with this company! read more

CarMax - Happy customer with my purchase to the customer service at Carmax in Parker! - Used Car Dealers Near Me - Parker, Colorado

Years ago I had a great experience with at least one (different) CarMax location, so I was excited when Parker had (or claimed to have) the car I wanted. While it could have turned out much worse, my experience with CarMax Parker has definitely not meet my basic expectations when compared to my past experiences with the other CarMax location and competitors. This location has been a Trainwreck at all steps of the process and all levels from sales associate to management. First, the salesman I initially purchased from was distracted by some video or radio coming from his phone most of the time I was there - not the main issue but worth mentioning in context of the theme of employee professionalism and competence. Second, as a Coloradan I specifically sought and purchased a car that was advertised online as AWD. It was wet outside that day and I didn't get a chance to look underneath during the test drive, not that a customer should have to verify such a material mechanical feature as AWD - should the customer also verify it has the right engine, brakes, etc? So, the next day I noticed it had no rear drive axles. I could understand them mis-advertising minor features, but this seems like a big miss. Fortunately they had a 30-day return policy, (which they no longer have, it's only 10 days now), which gave me time to look for a different one to exchange, or simply return, which I do appreciate about CarMax. Initially I found a suitable replacement, and it was shipped to Parker from another state, but then it was sold to someone else before I was even contacted to see it! Then I found a second suitable replacement online, it was also shipped, and luckily I checked the website everyday because the same thing almost happened, it showed as 'available' this morning, hours before I was called to test drive it! Then when I got home, I realized that the Maxcare policy, same price for same year/model, was suspiciously reduced to 48 months / 150k miles instead of 60 months/ 150k miles. Why the difference in months if it's the same miles and expires whichever comes first anyway? When I called to inquire, the business office associate was dismissive/ didn't try very hard to explain and didn't offer a solution, I guess she made her sale and I am now dead to her. I understand this is the Walmart/Goodwill of used cars and one should not expect the same level of service and empathy as a proper dealership, but things seem to have gone downhill since my last experience and I feel I was taken advantage of twice (whether due to shadiness or incompetence, I'll never know), and will think twice next time, as my previous trust and excitement for the CarMax brand / business model has been lost. I think they missed a valuable opportunity to do a few easy things to turn their mistake around and earn a great customer relationship. For example, they could have immediately have the top leader at Parker and a national customer care team call to apologize, have that national team work with the customer to locate, reserve, and ship the very next match CarMax buys nationwide, without any effort from the customer like I had to do (basically start over), buyback and treat the initially purchased car as a loaner (reducing my risk/stress) and maybe cover the new warranty as an apology - and certainly not *reduce* the terms of the warranty! I've also read that CarMax recently had a corporate leadership change and is no longer employee-centric, perhaps that could be part of the underlying problem with employee competence and customer care. Overall, I think that paying adequate attention to detail about what you're selling, and having empathy for the customer experience and humility/ taking responsibility when things go wrong, would go a long way to bring this CarMax up to par with its peers. I am giving a couple stars because I think there are overall some good people here just trying to make a living in a corporate culture/process they must follow, and like Walmart while it lacks in service it leads in sheer volume/inventory. read more

This place has a fantastic sense of humor. I hope they don't prey on old people or people in a bind. Just ridiculous. Yeah congrats on the no-haggle price. We came here to compare the offer Carvana gave us for our newer Audi. Carvana offered $18,500. CarMax.... wait for it... $13k!!! How the heck can there be a $5,500 difference between the two!? Our advice, stick to someone else-- ANYONE else. They are trying to REAM you. There are other companies out there. read more

Worst customer service in the history of car sales. I reserved and transferred a Land Rover from NV to this CarMax in November 2020. Never heard from anyone until I called in January. The vehicle was at the dealership but they were waiting on the title. So I waited a couple weeks and again never heard from anyone. I called again to get an update and the title had just arrived but had an issue due to a CA title transfer and the vehicle could not be sold in CO. I inquired about purchasing the vehicle through CA as I also have a CA residence and was told someone would follow up with me. Again...no one followed up so I called 2 days later. Come to find out the vehicle had been transferred to NM. No one ever called me to apologize or offer a solution or to find another car. So I basically wasted over 2 months of time trying to purchase this vehicle from CarMax. Zero follow up and zero customer service. read more

worst location to go too... staff is rude sales staff will not check in and pretend to stay busy... more concerned with parking and how you set up times and give misleading information to try to get a sale... same goes for buying your car. buyer beware. read more

my salesman, Nikki Johnson was not only inept but also lied to me and the dealership tried to charge me 11.7% interest with the 811 credit rating. I tried to buy a Buick encore GX and they were going to charge me more for a 2022 with 22,000 miles that I found for a new one for less money and a 4.8% interest rate from skyline Buick on Havana. I highly recommend Tom as your salesman there and the whole experience was fantastic. read more

The worst place to buy a car. Font check anything under the hood, don't clean the car, just the worst car service ever. After a week of having my car it completely breaks down in the middle of the road. They said would have my car don't in 2 days and update it's been 2 and half weeks. Everytime I call it goes to voicemail. FUCK CARMAX read more

Best customer service ever! Made an appointment to take my car in to get an offer. Was welcomed, met with Missy, offered a fair price. Thanks to her, Lindsey and Paul along with other staff. read more

I purchased my vehicle a Yukon Denali 2016 for $52,000 dollars i paid cash for my vehicle and i also purchased the extended warranty as I wasn't sure if everything was really in working order and the guy who sold me the car told me that they fix everything from the engine to the leather in the vehicle with a deductible of $300 as long as i don't go over 100,000 miles or it's not been longer than 48 months. I thought, wow what a deal!! I also had the option in the first 90 days to have my vehicle serviced and fixed for free. So about two months into my purchase i realize my 90 days was coming up so I wanted to check and see if everything was in working order. i don't sit in the back seat but i was checking out the car and i noticed no remote to the dvd system and the screen in the back didn't work. (mind you I couldn't check and see if the DVD player was working because I didn't bring a DVD with me) I called multiple locations, I called the Broadway location the Parker location, Colorado Springs location and they had no availability to get me in before my 90 days. why do they say they provide that and then all of a sudden no locations are available for service for 30 days out. The service department at Parker told me that they are not taking any vehicles in for repair that they are only servicing vehicles that are going to be bought from them... I think that she forgotten I just purchased a car with them. She shut me down and that was very frustrating. Colorado springs couldn't get me in before my 90 day mark. 30 days back logged. i was confused on why I wasn't able to get service when I purchased a vehicle and was promised that in the first 90 days that I can get everything fixed or I can return the vehicle. My second mistake was not returning the vehicle. It sucks because I really like my vehicle so I tried branching out and got in contact with car toys , I wanted to see if my DVD player could be fixed they told me that I have to go through either GMC or I needed to go back to Carmax and have them fix it. like i had state before I should've return the vehicle when I had the opportunity to as they didn't follow through on their word on getting my vehicle in, in the first 90 days. Well now that the 90 days is up and gone and DVD player not fixed cause I couldn't get an appointment now I'm having issues with the front end of my vehicle. I have a shock absorber that needs to be replaced and R&R front struts with a differential kit which is going to cost $3800. I called the Loveland location to get my warranty from them since that's where i had purchased the vehicle. (I attempted to call the Parker location, but since they are all individually owned, they weren't able to disclose my warranty with me so I had to contact the Loveland location.) Reed sent me over my warranty, which disclose absolutely nothing that they covered. The girl at Parker carmax told me that they couldn't get my vehicle in yet again, and that I should reach out to trusted Carmax service centers, such as service Street in Parker, Colorado, she told me i could do it and I can do all of it Online. She made it sound so easy but don't be fooled like me! when I walked into service street where the appointment was they had no record of me having an appointment. They told me that they cannot fix my DVD player that i had to take my car to car toys which they already told me that they cant fix it either. i tell the woman at service Street that I have an extended warranty and she goes hopefully they cover it. they don't disclose anything that they cover in the paper that I signed for the warranty. In order for you to get any information you have to contact them via phone they don't have an email address no website just a phone number. Which is very weird to me because in the contract it states reference "you're responsibilities" for instructions. Where do I go to see what "you're responsibilities" are? It also states that I need to follow the maintenance listed in " maintenance requirements". Where the hell do I find any of that when they don't even have a webpage? In order for them to cover my vehicle it has to be approved by them or it's void. I will be out of a vehicle for already three days and that is without even having approval yet to do these services on my vehicle. They offer rental car reimbursement for $40 a day. They don't even have a vehicle on the website for $40 a day. An hopefully you're vehicle gets approved within seven days because you only get seven days for the rental car reimbursement. This place is fraudulent. do yourself a favor and go buy a brand new car because it's not even worth dealing with all of this. If I had a brand new car, I wouldn't have to go get service done to it now would i? yeah probably not. Good luck finding a car but you're just gonna buy a lemon here at Carmax read more

Absolute worst car-buying experience of my life. I've purchased from Carmax in other states, and those experiences were 10000000 times better. The management/leadership here is non-existent and we were helped by incompetent, unprofessional employees. Our sales associate was awesome and did everything he could, but the sales manager took a 2 minute issue and turned it into a 2 hour ordeal that was completely unnecessary. The business office was no better, dragging their feet and messing up paperwork with stupid mistakes. Avoid this location at all costs. Seriously, they don't deserve your time or money. read more

My wife and I visted Carmax in Parker on May 19, 2020. The people were very friendly and helpful. We intended on selling our 2013 Land Rover since we don't need it. After checking KBB and such, we thought we might have a good idea what might be offered. We were wrong. We were offered $4500 for our vehicle when Carmax had a similar vehicle on the lot $17,000+. Ours had a few more miles but not enough to make that difference. In other words, they were likely planning on making $10,000 on the sale. Good amount, but not fair at all to the seller. So, if your are desperate, they will likely lowball you. There's no negotiation either. We weren't desperate, so we walked out. I don't post business reviews very often, but in this case, I will. You decide. read more

I had an appointment at a specific time, showed up 30 minutes early and still waited 30 minutes after my appointment time to start working with someone. I checked in and they never asked for my license. I only had the digital version of my license in the my colorado app, the same one they the FAA recognizes as official.....the same one I used to rent a car multiple times, the same one recognized as official by bars, dispensaries, liquor stores, and everywhere else that accepts Id...even police officers accept it...but who doesn't? CarMax...the amazing place where nobody hassles you...or helps you at all for an hour....and fails to inform you that a physical id is the only acceptable form of id. Avoid them at all costs. Unless you have time to waste. I was literally ready to buy a car from them today and bought a car from carvana that I'll wait for two days to get instead. That bad. read more

The "sales" department here really needs some training on customer service. I had booked a test drive and received 3 confirmation emails and 2 text messages. Something came up and I called to see if I could go in :30 earlier and the sales guy Victor told me I did not have an appointment. I shared the email and texts with him and he went on to talk about how busy they were and how he didn't think it would be possible, so I said I would take my business elsewhere. He said "that's on you". Nope Victor, that's on you. There are hundreds of other dealerships who will happily take my $60k. read more

After test driving a few cars my wife and I decided that we wanted a 2019 Audi Q5 transferred from another location. I called the sales associate who helped us (Ben) and he said he would initiate the transfer, even gave me an ETA. A week goes by and I see the car we asked to be transferred as still available. After calling the Parker store, we find out the transfer was never made so I did it myself online. The car eventually showed up to the Parker store, after a few days and several phone calls I find out that there was an issue with the title. There was no communication from the store to myself, I was constantly reaching out to get updates. My wife and I decided to go to the CarMax on 104th and purchased our Audi from there. read more

CarMax Parker Horrendous Service March 14, the Parker CarMax was too busy to help me so, I made an appointment for 11:00 a.m. on Tuesday, March 15. I arrived a few minutes early and I checked in. I was told it would be a few minutes and that I was welcome to walk around the parking lot in the meantime. One half hour later I came back to the front desk, and I was told to wait a few more minutes and that I was next on the list. None of the cars I had printed out were still available. Now, I am not willing to wait 30 minutes past a fine restaurant reservation and I was appalled at this lack of consideration for a standing appointment for a cash purchase of a vehicle. I took my credit cards and checkbook and walked out. read more

Horrific buying experience. Promised all sort of things to induce me to sign paperwork to finance and purchase. Zero maintenance done on vehicle and they admitted they do not do any maintenance on their cars unless there is a breakdown. My fluids weren't event topped off. Shady read more

look they wasted 2 months of my time with issues beyond the 6 weeks to get the car delivered and title issues. I'm not going into too much detail because these scumbags aren't worth my energy. read reviews from more than google and yelp. shockingly low approval rating which in hind sight makes complete sense. there are too many options out there to put up with these clowns. good luck to you if decide to give them a chance but you've been warned... read more

The store was clean, that's about it. They refused to show the list of comparable vehicles they used to derive my car's value from. I asked politely if I can see how they came up with the value, and the salesman refused to show me. I asked if I can chat with the appraiser who appraised my vehicle, he refused to get the appraiser. Not very nice or willing to go the extra mile to meet the customer halfway. I went to another dealership and got a little bit better deal and was treated well. Don't waste your time with carmax. read more

PLEASE READ: When you buy a car, make sure they run a full Carfax report, and consider running your own using the vin number provided. They use a report that doesn't show everything. Two years later, go to sell my vehicle, and boom there is an accident in the history. The Carmax sales person told me I am good to go, and to trust her that it is clear and ready to drive. Really unbelievable tactic. Please, please, please do your own research before completing the purchase. This can easily come back to haunt you later if you don't. read more

I went through the process of getting an offer from CARMAX for 16,400 for a 2017 Subaru Impreza, which is slightly higher than trade in value. When I got to the dealership I was told the whoever sold the car to me lied about the title because it was salvaged, so the offer was now 7,500. It turns out that there is no evidence anywhere that the title was a salvaged title now or ever. This is a bait and switch with a low ball offer at the end of the rainbow. read more

This dealership is beyond unprofessional. The customer service is an absolute joke. I got here at 4:30 and it is now 8:50 and almost nothing has been accomplished. We were told around 8 that we could be driving the car away in "20-25 minutes" but that was a lie. We were just told that it'll be an additional 25 minutes because of all their unpreparedness. Avoid this place at all cost. It is the worst dealership experience I've ever had. If this place has the car of your dreams, you better change those dreams because you'll be lucky to ever get it. read more

I went through the steps online to sell my mom's car and made an appointment. I called this Parker location, and was told my comprehensive Power of Attorney which includes all financial and legal transactions would be accepted. I was able to sell her home with the POA document I possess, but not her car, after asking specifically if I could and was told "yes". Got to the Parker location to be told that in the state of CO I actually have to use my POA to transfer the title from her to me at the DMV before coming to CarMax. Selling house just fine. Car not fine. And if that's Colorado law, okay, but the completely uninformed person answering the phone for the Parker office, should be aware of that law and be able to communicate that information correctly. In the several weeks it has taken me to do the title transfer with the DMV, the car is now worth $1,000 less, with no discernible increase in mileage, all because of their error. I'm sure they must have greater inventory now, which would affect things, but if I had gotten an accurate answer the first time my pension annuitant dependent mother would have an extra $1,000. read more