Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

I was needing to get a new to me car and was really wanting a jeep Rubicon that had a manual…read moretransmission. So I went to H.M. Brown to see what they could do and when I got there no one was at the reception desk (I did not make an appointment or anything) and a guy named Macy Marsh saw that I was in need and came out to see how he could help. Mind you I had no appointment, I just dropped in. So I told him what I was looking for in a jeep and he said to give him a little while and he would see what he could do. That same night he texted saying not only did he find one but that it had all the extras too and if I would be interested. I sure was. And to make a long story short he was able to get me the jeep of my dreams in about 48hrs of me coming in with no appointment. Macy and H.M. Brown really came through for me. Thanks again to all made it possible.

I bought my 2018 Jeep Compass here and purchased the extended Gold warranty. I've usually had work…read morecompleted here if it requires anything beyond an oil change and they do a good job. Advisors work hard, especially given the work load. A good amount of the population of Denver and surrounding areas has a Jeep or Subaru. I had a really serious problem with the engine and transmission but they took care of it through the warranty company and Jacleen was a pro. All things considered I would recommend a trade in or purchase if you do your homework and it's a good fit for your budget.

how this place has 4 starts is insane. AVOID bringing your car to service here at ALL COSTS. they…read moreare just here to rob you of your money and time. they are a group of people that put on a face of "we will help out anyway we can and are doing are best" but they're not at all. they don't care unless your gonna drop a $$$$ bill or more. Here's what we experienced: I own a 2017 Jeep Cherokee. there is currently a safety recall out for the PTU. When i got the mail letting me know i had the recall. i took it in within the next 2days to get it done. simple process. got it done within the day. gave me a sheet saying the recall was preformed and they had no recommendations for my car. it was in really really good condition! little did i know what was to come... anyways, AFTER getting my vehicle back not even 24 hours after they "preformed the recall" a dash light came on that had correlated TO THE RECALL they had "repaired" so i reach out to brody. my service advisor. he advised me i can bring it back by and do a diagnosis for damn near $300 i said no, because the light that came on was the light for the PTU recall. he then said i could swing by and they can bring the scanner out to the vehicle and get it checked out at no cost. i said id pass by, never got the chance to. day or two goes by. i'm driving to the store and the car completely stops accelerating. engine still had power but no forward movement. i have my fiance look at it since he is a mechanic. turns out it was THE RECALL. so we have it towed to autonation since they were the last one to touch my car. (note: my car has been running PERFECTLY FINE before they got ahold of it) we call them the next day letting them know what happened and they said they would look into it and every time we asked (which is basically everyday) they said they still hadn't gotten anything. couple weeks later they claim they have chrysler involved in this. (i call bs) they supposedly say everyone is involved to help us out. GIVING FALSE HOPE like i bet they do to EVERY single one of their customers. FINALLY after a MONTH. A MONTH, of it sitting in their shop, not having my car. they come back and say. "Chrysler cannot cover this since it it out of warranty." WRONG. i tell them i have that extended warranty by the manufacturer and they still stand on it being out of the warranty even though ITS IN WRITING that my car has a 8yr/125k warranty on the ptu, my car has 117k miles... idiots. finally were fed up. the only helpful thing they did this entire month was let me have a loaner.. Henry the service manager is a total c***su****. so ignorant and so RUDE. to end this headache, we had them put it back together and we towed it to Castle Rock Jeep. they got us an answer, a loaner car and a BRAND NEW PTU, covered PAID FOR BY JEEP, within 1 1/2 week. it took Autonation almost a month and a half to tell me some bs. DO NOT SERVICE HERE. if you're gonna take your car ANYWHERE, make the drive to CASTLE ROCK JEEP. They actually care, and don't see u as a bag of money like autonation does. AUTONATION IS A GREEDY GROUP OF A HOLES.

The experience itself was different than usually buying a car, since financing is done in house. I…read morefound it helps the process go quicker. Everyone there is friendly. Make sure to preschedule your test drive. If you have good credit the only way to bring your interest rate down is with a bigger down payment, that was a little frustrating, but I was able to increase the down payment. NOW onto the frustration** when leaving with my beautiful new(ish) Nissan Altima, I noticed that the windshield tint had been ripped by whoever scraped the dealer tags off while I was signing paperwork. Carmax usually has a service center to deal with things within the 90 day warranty- but not things like THIS. Ive been trying to work to get the tint replaced while ensuring I'm not the one paying for it because it was *THEIR* fault. Their response was "find a shop you want to go to and call us for our credit card number" *facepalm* This morning before my appointment to the tint shop I called the service shop to tell them was on my way to repair the windshield and I still have not received a return call. Luckily for them the shop I initially used (that review to come) flaked out so I have to find someone else. If it weren't for the tint fiasco I'd give a 5 star- but I'm super frustrated by this.

We paid $50,000 for a truck and trusted that they inspected the vehicle and sold it to us in good…read morecondition. We have only had it for 2 months and have already had to put $1500 into getting the brakes replaced! Something that they said was inspected and good to go. Complete lie! We will NEVER buy another vehicle from them.

Max is amazing! Definitely recommend buying or selling a car with him! Very good experience with…read morethis dealership.

I traded in my 2025 Ford Explorer ST to AutoNation Buick GMC Park Meadows on May 18 and purchased a…read more2017 Audi Q7. The transaction left approximately $21,000 in trade equity owed back to me. I was told by the finance person, Tyler Murphy, that it would take "two weeks conservatively" to receive the equity check. Instead, AutoNation delayed the equity payment for weeks, citing internal policy and title-processing issues. During that time, the new loan on the Audi was funded, the payoff on my trade was completed, and the credit union that held the trade loan confirmed that the payoff/title issue had been cleared on its end. Despite this, AutoNation refused to release my equity check in a timely manner. I repeatedly followed up with the dealership, including J. Kramer, sales manager, and Nick Sandberg, finance manager. I also escalated the issue to AutoNation corporate and received two replies from a corporate representative named Bridgett, but those replies did not provide concrete information, and promised follow-up timelines were not met. AutoNation eventually issued the check, but by that point the delay had already caused significant financial harm. Chase then placed a mandatory hold on the large dealership check until June 23, and I was told the hold was due to NSF/check reversal issues involving AutoNation checks. As a result, from the May 18 transaction date until June 23 at the earliest, I was left without usable access to approximately $21,000 owed to me from a completed vehicle transaction -- a 36-day delay, assuming the check clears and is not returned. In my opinion, this is an unacceptable way to treat a customer. A large national dealership should not require a customer to bear all of the financial risk and delay for weeks after a vehicle transaction is complete.

After have a horrendous experience at Ed Bozarth on Havana (Anthony and Erik are AMAZING people,…read morebut their manager destroyed any and all potential for my business EVER), we journeyed down to Enterprise to take a look. We were greeted by Ariel with a friendly smile. When I told her I had a story from today, Kelly came running out of her office to come hear what happened. Both women are super easy to talk to. I explained to them what happened to me at Ed Bozarth and the bully tactics the manager tried and they were about as shocked as we were. Ariel heard me mention the car I was looking at at EB and showed me an even better, slightly smaller (which is perfectly fine for me), somehow less expensive model that they had on the lot. We test drove it, I loved it, and we all sat down with Kelly to work the numbers. Kelly is certainly something else. We were instantly comfortable and laughing and happy to be there, our worries from the other dealership melting away. The process was smooth. Kelly got me a great rate and the payment I wanted. The was thorough with her explanations and ensured I understood everything she told me. I felt no pressure from her when it came time to make my final decision. She showed us the programs and numbers she was working with so we knew there weren't any hidden fees or numbers. The transparency helped us trust her even more. She did not pressure me to add on anything to my car but offered to help me get in contact with the right people when I'm ready. My friend and I will be telling EVERYONE we know to go to Enterprise to see Kelly and Ariel. Their no B.S. way of handling business inspires confidence and comfort. Their bumper to bumper warranty cannot be beat. The entire process was quick, easy, simple, and enjoyable--as any major purchase should be. Thank you for all of your help, ladies! I'll see you soon!

When a car dealer will not allow a potential buyer from out of state to have a sale vehicle…read moreinspected by an independent mechanic prior to purchase, I smell a rat.

Ralph literally goes above and beyond for the customer. Our buying experience was flawless and we…read morelove our MINI. If you want the best customer service and extensive knowledge of the vehicles he sells, you have to contact Ralph. Best experience buying a car ever.

Ralph offers outstanding service and care for his customers. He's trustworthy, and was attentive to…read moreall my needs for the vehicle I was looking for. He even got me a better car within my budget! He got my windows tinted, emissions completed & even installed new windshield wipers for me. I wasn't expecting such attentiveness even after purchase! I would definitely work with him again. I highly recommend him and the service he provides.

These guys are awesome and will go above and beyond to take care of you. Thanks so much Calebread more

Pretty cool you guys left grease all over my truck and then never returned my calls. There's black…read moregrease all over the handle got it all over my hands. It was on my steering wheel and on the front bumper. Looked under the truck and didn't look like you guys sprayed anything down after changing oil so thanks a lot for the mess in the wreck. I think I'm gonna go back to GMC