When I went to buy a used car at Carmax, I wasn't sure what to expect. However one of my coworkers recommended them on the basis of the Carmax Guarantee. Carmax warranties all of their vehicles for 90 days or 4,000 miles. THIS IS SOMETHING NO OTHER USED CAR LOT CAN OFFER. In a strange turn of events, I had to make such a warranty claim not once, but twice. In an era where every corner of the world seems to be trying to take advantage of you, Carmax is an HONEST and TRUSTWORTHY business. They did not try to use any loopholes or tricks to slide out of their Guarantee. Quite the opposite. They stood by their word. They honored their agreements, and this has made me a loyal Carmax customer for life. No matter what kind of car you get, whether it is expensive or affordable, you can feel 100% confident in buying a vehicle from Carmax. When something unexpectedly went wrong with my car, THEY HAD MY BACK. As a result, if you are in the market for a used car, I HIGHLY RECOMMEND YOU BUY ONE FROM CARMAX! read more

If you need a top quality used car, make CarMax your next stop. I saw a few cars online the night before and made an appointment to come in to see them the next day with no problems. I test drove some and ended up leaving with new keys! Ask for Rodrigo, he knows his stuff and was very helpful with the whole process. He was patient as well, considering it took me over 4 hours to finally sign for a vehicle and I had my 3 year old with me who was full of energy the entire time. My heart was set on a Toyota but after test driving it and seeing what my other options were, I ended up going home with a Honda Civic. The process was fairly simple and quick once it got going. Once I was done, my new car was waiting for me with a bow. I was so excited, it felt like Christmas! Awesome place and good selection of cars, they even let you return it within 5 days if you aren't happy with it. When I signed for it, this one lady that worked there told me a story that there was one customer that kept coming in every 5 days to switch cars because he was "unhappy" with it. Not sure who wants to go through all the paperwork and trouble to do that, but eventually he got caught because there is a limit folks! Anyways, this location just opened 3 months ago so everything is pretty new and clean. I would definitely recommend this place if you need a new whip while ballin' on a budget. read more

I have a lot of experience buying cars from a dealership and I was worried that all the hoopla of CARMAX being a satisfying place to buy a vehicle or trading your present vehicle on their commercials was all talk. Man, was I ever wrong! They actually made test driving and coming to a decision on a car completely comfortable and actually fun. I had just left two big name dealerships and they tried to corner me into buying a car I just test drive. Not CARMAX they allowed me to try as many cars I was interested in so I could make a more educated and reasonable decision. CARMAX offered me competitive financing to my bank and credit union. I went with CARMAX. What I was impressed with is the variety of newer cars from Mercedes Benz to Honda all of the cars and trucks are detailed clean with fresh tires. They have something for everyone. When it came to getting the paper work done they never once cornered me or tried to wheel and deal me once. The CARMAX staff I worked with are friendly and patient. I'm someone that has had bad car dealership experience so I had my guard up from the start. Yet their patience and genuine kindness eventually won me over. I'm a happy owner of a newer 2016 Honda Fit and a satisfied CARMAX customer. The car I purchased was offered $4000 less than a Honda Dealership I'm Olympia, WA who wouldn't budge on their peace telling me no one could or would offer me better. Boy, were they wrong! CARMAX beat the competition without a sweat. Thank you CARMAX. Forward two weeks later on Memorial Day I needed to have my TPMS checked because the light was coming. I scheduled a time with them and they gladly checked my car over and found the drivers side front tire was overfilled so the corrected it and told me to bring it anytime to have the car check or have concerned. It didn't cost me a dime. Thanks again CARMAX service department! Please if you're interested in getting a newer vehicle try CARMAX you will enjoy the experience here! read more

I came here to test drive two cars, the first I had to get to hang of the controls so I parked as I had somehow switched to manual mode. As I'm doing this in a parking next door I receive a call from Carmax. The sales lady warned me I had exceded the 20 minute time limit. I'm a black man and it came off very biased. So off put I was ready to walk away. But I still asked for the second test drive. She gave me this look as if she didn't want to do it and "said are you sure you want to?" This further pissed me off. After she reminded me I HAVE to Abide by the rule!. At this point I remembered as soon as I got in the car I had a call from the insurance company, i check the time and I HAD THE CAR FOR A TOTAL OF 17 mins!! including returning the keys to her. They allow customers to test drive for 24 hours but for me I can't even get the full 20 minutes ! I felt as if I was stealing the car. They continued to require extra documents and didn't seem to think mine were legit. I got approved for the vehicle I wanted but they refused to let me test drive it. I wanted the car but I could not accept this kind of treatment clearly racial motivated. read more

This place has a lot of good clean used cars! The only problem,..... the prices are set. No haggling. Profit is ensured in the dealers favor on every sale. Good people. Great facility. Just no negotiations. You'll pay a little more but you'll also get a pretty good vehicle. read more

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Please don't purchase any vehicles from Carmax, unless you're willing to drop the same amount in repairs for the vehicle. Not worth the headache. read more

An absolutely awful experience. My wife saw a vehicle that she wanted to check out from the website (a Lexus). She went through Capital One for pre-approval, and the website said that there was a vehicle that met her criteria at the CarMax Puyallup office. So we drove down. We walked through the lot, checked a few other vehicles, but the same one on the website was in the lot. We talked to the floor agent, who said we could take it for a test drive. We rode the vehicle around the block. My wife loved it so much, she wanted to purchase it right then and there. Oh, but then when we got back to the floor, an online hold had been placed on it. Apparently, JUST as we arrived. Nothing was ever said to us that there was a hold on it when we took it out for a test drive. It didn't matter that we were ready to buy. Somehow the online hold superseded us. We were told over and over that the online hold was more important than us being there in person. We will never. EVER. EVER. Buy from CarMax. The floor rep "attempted" to help by searching for nearby vehicles that matched what we wanted. Even with this, though, it highly felt like bait and switch ("hey, that vehicle you like is here!" "Oh, we're so sorry that the vehicle you came specifically for is on hold!"), we were offered a car from Las Vegas...that we would then have the option to PAY for it to be delivered here. No attempt to really keep us. No "hey, we'll waive the delivery charge since the online system kinda screwed you" or anything. The CarMax online system is a joke. Avoid. read more

I bought my car from them a year in a half ago, I've been hearing a ticking coming from my engine. Every time I bring it in, I'm told oh it's nothing, I give them video.... oh it's just the radiator cap, or clean the air filter. They don't take me serious and it's frustrating.. I paid for the extended warranty for a reason... also they gave my car a car wash today, my front license plate is now bent and looks like there wash tried to rip it off, and to top it off, I have a hand print grease stain on my seat now.... the way I've been brushed off it's not even worth it for them to try and even get the grease stain out of my seat. Never been so frustrated. read more

CarMax - Car Buyers Near Me - Puyallup, Washington

My husband and I just bought a car from this CarMax in Puyallup. I didn't know what to expect going in, and am happy with the whole experience there. We were helped by Chris and Kaitlyn who were very helpful with our time there from trading our car in, to buying a car. Chris was super polite, and had great customer service, with a lot of good information to make us feel comfortable with the whole process! After all, it was our first time buying a car from a dealership, and we wanted to feel nothing but comfortable and Chris made sure of that. Kaitlyn was super cool, and wasn't pushy about anything we talked about involving buying the car or trading in our old car. She made my husband and I super comfortable with our time at CarMax! Overall, it was a wonderful experience, and I would recommend CarMax to anyone. We personally were recommended CarMax by my father, and they didn't disappoint! The only issue I had, and it has nothing to do with CarMax itself, but our refund check was sent in the mail, and was just put under our door mat, which I thought was not the best place to put a valuable thing like a check. I don't know if that was based on delivery and it coming from Fedex, but just probably wasn't the best place to put someone's check. read more

CarMax - Car Buyers Near Me - Puyallup, Washington

Bought a Tesla . They scratched tint on windshield , when the car was delivered they called to say windshield would be replaced . I called for months to have them fix it , no response . 10 months later they were trying to refuse to fix the damage . They took off window tint off and won't replace it saying " it's illegal for them to tint my windshield . Which makes no sense I bought the car with the tint .I asked for a manager to call because I want the car the way I bought it . Still no response . Never going back . Would rate lower read more

After my initial review, I was contacted by a Carmax representative. They refunded the cost of my catalytic converter repair.

Bought my car in July Paid the extra for the extended warranty, found out that phones do not work in the vehicle with having a double voice over , my fault , also there is no navigation system in it , my fault for not checking , it's a 2017 Jeep , never thought neither one wouldn't be working. 2 months ago I start to hear a tapping sound coming from the rear of the vehicle, as you slow down . I called Carmaxx where I bought my Jeep to bring it for the issue, I told them we can hear the noise coming from the rear of the Jeep at very low speeds , they took it in the shop I waited and waited finally after 3 hours I asked about getting a rental since it's part of the warranty, after 5 hours of being there I get a rental , I go and waited , I called right about 3 pm to see what the issue was , I was told they couldn't determine where the noise was coming from. I waited until Monday and called again , I was told it was the water pump ? I questioned that and I was given a long story why it was the water pump , I said okay, I was told it would ready to go no later then Thursday waited on the warranty to give the ok , I called Tuesday, I was told yup got ok the and the parts were order, I called on Thursday to see what time I could come and pick up my jeep , I was told the service advisor who was working with me wasn't in and I would have to call back Friday , so I called Friday I was told that no one told the mechanics that the new parts were there . So they didn't do anything on Thursday and that now it won't be done until Monday, I paid my 200 dollar deductible and We picked my jeep up and drove home , and guess what the noise was still there , I called Carmaxx and o was told to take it to 3rd party to have another set of eyes look at it. So I took it to another shop and before we even left the parking lot he heard the noise ,and it definitely wasn't the water pump that was making the noise , he had me come back the next day to put it up on the rack and was able to determine it was the drive line joint , with the extended warranty I was told I could take it anywhere, that's not true at all , the warranty department wanted me to pay another 200 bucks deductible , plus 1/2 of cost of the drive line. , so I took it back to Carmaxx because they misdiagnosed the problem, I was they would order the new driveline and would only take 1.5 hours to do the install , guess what ! Not true at all after 4 hours of sitting there I said I'm done get me a rental. 4 days later I got my jeep back ! read more

So it is true that you can sell your car without buying one at CarMax. The whole process was really hassle free. I made an appointment by filling out the online form. They called to confirm my appointment. Brent was my car appraiser and he was pretty laid back. Brent went over how he would appraise my car and asked questions such as spare keys, etc.. After 25 mins, the offer was ready. I thought the offer was very reasonable. I accepted the offer. Brent took me to Business Office so I can fill out some paperwork to pay off my loan, title transfer, release of interest, etc... The business lady, Ginae, was pretty funny. The process took no longer than 30 mins. Since I had a positive equity on the car, I walked out of CarMax with a written check. It was a very pleasant experience at CarMax. read more

If you wanna attend a circus, look no farther than here! Offered me $0 down and 10% interest rate on a $25,000 SUV, then I offered to put $4000 down and my rate went to a 15% interest rate. Seems kinda odd that that would happen, I know my credit is in good shape. Seems like they shotgun your credit to find the cheapest rate and jack it up to make money. I ended up going to Sunset Ford in Auburn and getting a 5% interest rate for our purchase read more

Hands down- the best car buying experience ever. From the time we got there, walked the lot (by ourselves, truly hassle free), came inside to request a test drive (without an appointment), found what we liked, got financed, drove off the lot in less than 2 hours. Rodrigo was the most genuine person that was a pleasure to work with. Obviously we went there prepared and ready to buy- but the fact that we were relaxed by the laid back helpfulness from Rodrigo and everyone else just made the whole process amazing. We will definitely be back. Customer service is a rarity and I'm happy to say we found it!! read more

more than half of them do not care about their customers. They take their sweet time and cont to make you wait over and over again.

I highly recommend this location. They offered me significantly more than I was expecting for my trade in and the whole process was just easy and felt transparent. No guys in offices pulling numbers out of nowhere, no back and forth...just clear prices and expectations. The sales guy Aaron and the business office guy Sean were both fantastic. I would definitely buy from them again. read more

Carmax gave me a different/increased price for a truck that was listed for $2000 less on their website. I was told I was incorrect on the price after I took off from work to come in and test drive the vehicle. Carmax then posted the vehicle online again for the original price I came in for. Shady sales practices at Puyallup Carmax. Do not shop for a used car at this dealership. read more

Beware of shady sales. Bought a used truck from them a year ago. Was given what I thought was the full Carfax report for the truck. Fast forward to last week. I traded the truck in at another dealer and watched them pull the Carfax and I verified the VIN. Now there is a moderate damage accident that occurred 50,000 miles before I bought it. This accident was not disclosed when Carmax sold the truck to me. I lost some money on trade but I mostly want to warn future consumers about their practices. The only way that this could have happened is if they hid part of the report or gave me a fake report. Never again will I be a customer or recommend them to anyone. read more

warning do not buy or lease a car from CAR MAX. I lease a car from here and days later notice there was a problem with the car. I called them and brought it in they ending up changing the oil. Drove off and still heard the knocking noise. They refuse to fix the proble. I ended up taking the car to a shop out Maude of car max and was told I needed a new engine. Called fax max they didn't care at all and said someone will reach out to me in a couple weeks. weeks went by I didn't hear from anyone. They even stop calling for payments. Next thing you know I left for work and the car was gone. Even tho it wasn't drive able and the engine was half way taken out. This has been the worse experience in my life. I hope any dosent experience anything like this ever. Please do not lease here. They sell bad cars. read more

Somebody give Rowan a raise because he dealt with my first time buying anxiety like a champ. He was so relatable, he explained EVERYTHING and even gave helpful tips and recommendations. I went in with a pre-approval which sped the process up significantly. Emilio also did an awesome job at helping and easing my anxiety! Overall I would definitely go back just on the customer service alone !!! Now we just need to see how the car holds up read more

John Mark and Emilio were so great to work with. Thanks for such a pleasant and quick car buying and selling experience! :)

Very pleased with my car shopping/buying experience with CarMax. No haggle pricing takes a lot of stress away from the process and their no pressure sales policy makes for pleasurable browsing. Aidan was great with my purchase. He answered all my questions and explained things step by step. Going into closing the sale I was helped by Ryan. I have always found this part of car buying to be tedious. However, Ryan kept it moving while still explaining everything as we went along. In no time I was done and driving off the lot in my car. I appreciated the support of both of these guys. It made for a very positive experience. Also must say that I live in Renton and started shopping with CarMax there. The customer service was excellent there as well. I hope to not be shopping for a car again soon but when I do I will definitely be back at CarMax. read more

Went here to get my car appraised as a trade in. while the amount was lower than I was hoping for, the customer service and process could not be improved. It took no more than 30 minutes, was painless, and Callib made for great company and walked us through all of the details of the appraisal very thoroughly. read more

When I was offered a job in Seattle I knew that it would be more economical to purchase a small commuter to work every day. I have a minivan that guzzles gas, and at $3.80 a gallon, I estimated that I could save over $30k in five years in gas by getting a smaller car. So I went on Carmax.com and began looking. I weighed the pros and cons against an electric car and cars like Fiats. I finally settled on. Fiat 500 in Portland Oregon. I paid the transfer fee, and was supposed to have done everything digitally so I could be in and out quick. Once getting to Carmax we were told the paperwork that was done was incorrect, and needed to come inside. It took over two hours and we have our toddlers with us! They finally bring the car around and after struggling with a 2 and 4 year old for the past two hours, I wanted to go. So figuring I had 30 days to either keep it or trade it in, I drove it home. I chose a 2012 Fiat 500 with 15,000 miles on it. My thought process was that low mileage would mean the stock tires they claimed were still on there was good. They were not! When I brought this to their attention I was told that they met their standards, but barely! When I said "I just bought this car and now I'm being told that after a little over two months of having it (2,000 miles put on it) I am now looking at having to pay another $500 for tires?" His response was, "you bought a used car, what did you expect?" I expect a car that only has 15k miles on it to not need new tires for at least another 20-25k miles! A week and a half after getting the car the service light came on. I had already called due to the tires, the clutch, it pulling to the left, and now the service light. Not knowing at first what needed to be done to it, I called Carmax (again) and was told someone from the service department would contact me to schedule an appointment. I waited a week and did not hear back. I left voicemails that were never returned. Finally I got a hold of someone and they scheduled me to bring my car in. I had to drop it off the night before and then catch a lyft home. The following day was when I was told there was nothing wrong with my car, and the bs about the tires. I had no way to get my car until the weekend (appointment was Wednesday) so I drove my minivan to work for the rest of the week. Saturday rolls around and my only option since I did not have money for Lyft was to have my husband who was not feeling well to take me to get it. We agree to wait until the next day in hopes he feels better. We are home bodies and literally just go to work and home. So the car was not needed until Monday morning when I had to go to work. Driving the minivan it takes $60 to fill up, and I have to fill it up every 3rd day when I take it to work. Sunday comes around and my husband is still sick. We need my car though, we do not have enough money for gas in the can. I will not make it to work without my car. So he takes me to get my car, while he is miserable. I go inside and get my keys. I drive off the lot and get onto the highway. As I reach 45 mph my steering wheel starts to shake, which it did not do before. At 50 mph my car starts pulling to the left, worse than before! When I called on Monday I was told once again that nothing was wrong with my car. With the snow, ice, and rain I have been unable to drive my car to work because of the tires. I hydroplane in the smallest amount of water. I have not driven my car because of the balance and whee alignment being even worse now! They authorized me to take it to the fiat dealership, but the dealership only has Fiat 500 technicians Tuesday and Thursdays. That means more time out of work, more trying to figure out how to get back and forth to drop off , and pick up, my car. The entire reason why I spent $15k on this car was because it had low mileage, the Carmax guarantee, and belief that the tires would still have over 20k miles left on them. Here I am having to fork out another $500 and pay for a wheel alignment, and drive the vehicle that I was trying not to drive everyday, all because "I bought a used car." Wish I would have gone to Titus Will. We bought my husband's Escape from there years ago, and they were wonderful! read more

Wow! In my 22 years of owning cars/driving, I've never had an easier experience with my car. I'm active duty and moving to Italy, so I needed to sell my car. The service was nothing short of amazing. The appraisal was quick, accurate (no fake hits), a great quote with no back and forth, and the smoothest I've ever experienced. My car was registered in Maryland, which is a dual title state. Little did I know that I would need my half of the title to sell it - as it was already packed and shipped off to Italy. They worked with me and accepted a receipt for a duplicate title to be mailed to them. All in all, I was able to sell my car in 1.5hrs with a much better deal than I thought I would get. Gustavo Moncivais (Sales Consultant) and Ashley Manley (Business Office Associate) provided excellent service and the facility was remarkably clean. CarMax will be the first place I look for a new car when I come back to the states. Thank you CarMax!!! read more

I called to see if I wanted to make an appointment and they asked for my name and I gave them my first name and they wanted my last name to even see if they had an appointment time for me at the time I wanted. He wouldn't even see if there was something in my time frame and then he hung up on me because I wouldn't give him my last name. I called again thinking it was a fluke and the first thing the girl said after I wouldn't give her my last name, do you wanna see if we have the car or not. i was shocked and said I wouldn't give her my last name and then she hung up, I was polite. Employees hang up on you as a regular practice How would their service be if you needed it on a car you just bought!! read more

Yeah, they will offer to buy your car, but for me they offered $8500 below wholesale value. I ended up going down the street and was given $7500 more than CarMax offered. Then I inquired about a car and asked how much for a service/warranty plan for the car. The salesman wouldn't give me a straight answer so I asked for a manager. The manager told me a service plan would be $6000. I asked why so high and he said "because the car is not very reliable." Say what??? Buyer and Seller beware. read more

If you find a better deal than here don't bother going. They don't price match which is absolutely ridiculous for a car dealership. I wanted to give them my business but they didn't want it. Found a much better deal. Their loss!! read more

I had such a wonderful experience with CarMax! THAN our sales associate was awesome! I haven't bought a car in some time and I was making my first large purchase in 5 and a half years. He was so patient, when my credit rating come up the way I wanted it to I ended up leaving and going to my bank and getting a pre-approval (which if you have good credit I recommend getting one). THAN came in on his day off to come and help me process my car buying experience. He has been wonderful. The lovely lady who did the paperwork with me was an angel and explained every detail there could have been! I will be coming back here in the future. I was so afraid to go car shopping but now I'm not!!!!! THANK YOU SO MUCH THAN!!!! read more

I sold my Highlander here for 3k more than the dealership. There on-line estimate was the same when they inspected my vehicle. All told we spent an hour in there shop and walked away with a check. read more

Great service from beginning to end. They even sent a car to pick me up at the train station when I came up from the Portland area. Could not be happier. read more

Had to sell a vehicle; visited CarMax based on some great reviews of this place. From the initial phone call to set an appointment, to being greeted in the store - to the final paperwork - every part of the process was smooth, clear, and great. Staff were professional and friendly, and we felt the deal we made was fair. I would absolutely work with this business again in the future, and would happily recommend this to friends or family. read more

Excellent! Information is crystal clear and thorough regarding the vehicles for sale, AND the sales strategy is MUCH preferred over the high-pressure sales tactics of the dealerships!! God bless read more

If you need help from the service department, you'd be wise to seek out Maggie. She is so incredibly helpful! She is not only friendly, but goes out of her way to get your car serviced even if it means sending you to another dealer. I needed the visors fixed on my Honda and she was able to get them fixed under the warranty. I also needed a seat belt fixed in the same car, which wasn't covered under my carmax warranty but Maggie called around to Honda dealers and found one that was willing to do the repair under Honda's warranty policy. Because of this, I don't think I'll ever take my cars anywhere else as long as we live near this carmax with Maggie working the service desk. Recently I brought my car in for an oil change and it was discovered that I needed an expensive repair but once again, Maggie came through and the repairs were covered under our carmax warranty. #PraiseHands I've started bringing our other cars here too, even though I didn't buy them at Carmax. Top notch service and customer care. read more

Sell your vehicle to Carvana instead of CarMax. I have four cars, two with payments. I'm in the process of purchasing a new house and the underwriter didn't like that I would have two mortgages and two car payments. I needed to shed some debt so I decided to sell one of my trucks to them. I got a decent price so I'm ok with that. It's now day 11 since they "bought" my car and they still haven't sent the payoff to my credit union. I'm supposed to close on my new house in four days. I guess that won't be happening now. read more

We spent 3 hours at Car Max in Puyallup yesterday with Martin, who was assigned to help us out. We traded in my wife's Honda and my F-150 to but a Toyota Camry. You can imagine the stress for driving an hour on I5 to a new destination, following one another, and worrying about some slick salesman trying to con us out of extra money we didn't want to spend. I think I was 'cranky' at best and ready for 2 hours of rolling my eyes. Martin honestly made the entire transaction painless. He never once acted like the 'sharks' of old, he was respectful and understanding, without ever once sounding judgmental. He also stayed with us from start to finish. Well after we signed on the bottom line he was at our side. He's a terrific asset to Car Max and a pleasure to do business with. He is the one who made the experience pleasant. Dr. Jack Connelly read more

Be very careful buying a car here they will sell you a car with a open safety recall that has no fix.

My engine was making a crazy sound for about 30 days after I bought my car from Carmax. I took it to Toyota and the transmission was bad. I had to get a new one. In a new car!! How did they not inspect the transmission, tires and windows for issues. I truly hate Carmax. read more

Great service but high prices. You won't get the best deal here but if experience means more than savings, we'll, you found the right place to pay more for a car. read more