My husband and I went to find our next SUV and were excited as we had heard great things about carmax, their professionalism and knowledge. I scheduled an appointment, it was my first time car shopping, and we walked in to be greeted by an associate who after asking if we were purchasing that day, which we weren't ready to do since we hadn't driven anything, basically said walk around by yourselves we aren't doing test drives. He was kind enough to point in the general direction of the SUVs, but didn't expend any more effort. What a huge disappointment. read more

We have purchased our fifth car. We always work with our favorite guy, Mike H. Our daughter just sold her car and got a decent price without buying a car. We are very satisfied with Carmax. I think the only issue I have is trying to get our car serviced, it takes forever... :/ Overall a 5 star rating!! read more

Loved our experience with carmax. Easy and quick transaction. Had our own financing and it was a quick start to finish. Also loved that I could get the exact make/model and color transferred to this location from other Carmax facilities. Thank you! read more

I had an outstanding experience at Carmax, Emily Fank was my sales associate throughout my whole experience and I can't express it enough, how amazing she was! Kept in contact with me throughout the whole experience during transferring the car and purchasing the car!! Everyone there was so positive and polite! 100% coming back for future purchasing!! read more

Our car buying experience was great. Patrick our salesman was great. My problem lies with the aftermath of purchase of our car. I called at the beginning of August about a refund on the expended warranty we purchased. The woman I spoke with said no problem, they will issue it out. I called two weeks later and asked about the refund as we had not heard or received anything. Come to find out that it was never processed for some reason. So I had them issue it again. Called again after a week to see what the status was, they never processed it still!!! Problem is that now, I get screwed out of $80 because they prorated the amount since it's past 60 days of purchase. Even though I first called before 60 days. They have no call log according to them to back it up. So now, I'm supposed to get my refund within a month. That's too bad that it had to go sideways and they wouldn't fix it because they just lost our business and all of our family members business as well! Beware of your car purchase through this company. The sale and handing over your money to them will be just great. After that, they don't give two shits about you! read more

My girlfriend and I just bought a Nissan Sentra from this Carmax after quite a long and annoying search at other places. When we arrived we really had no idea we would be leaving with a vehicle but a gentleman named Mateo helped up and he made the experience easy and very no pressure. We checked out a few and when we decided on one we went and went Through the very painless process of getting the car. I had no issues with them whatsoever and actually enjoyed this experience very much as did my girlfriend. We will definitely recommend this CarMax and the efficiency and quality of work as well as the quality of help we received from Mateo. read more

My mother recently purchased a vehicle from this location. However, 2 weeks after the car was purchased there was an issue with the sun roof. In order to get the car repaired, Carmax needed to hold the vehicle for a back ordered part. Jeff was fantastic and called for a a copy of her driver's license and insurance to ensure a smooth pickup. Both were provided. On September 19th, she went to pick up the rental car. She was assisted by Sheri Saraceni, who could not find the scans we had sent over. Okay, fine. Simple fix. They provided the information again. Then, they sat down and waited for over an hour, as 9 other customers were assisted and on their way out. All other customer's were checked in on and given updates. At no point did Sheri check back in or give her a status update. She actually went back to her computer and stood there having a casual conversation with a co-worker. My mother walked to the counter to check in, and Sheri responded with, "Oh, I'm going to work on your car now." My mother felt uncomfortable and unwanted, and left without a car that she had every right to. The wait is fine and understandable, but the lack of communication and basic respect for my mother's business and time is unacceptable. My parents, my husband, and I have always purchased from Carmax, but I do not believe I will continue to recommend their service or continue to purchase from them. read more

CarMax - Business card of manager that would not help. - Used Car Dealers Near Me - Roseville, California

Good start, terrible finish! I set an appointment via online system to have my car appraised and possibly sell to them. I immediately got a call and an email confirming the appointment time and providing me information on the process stating it would only take 30-40 minutes. Good start... I showed up and checked in 5 minutes late (traffic) for my appointment. I waited for 10 minutes and when I went back to the counter, the gentlemen said I was next in line and that I was told I would wait 10-15 minutes and it's only been 11 minutes. I reminded him I had an appointment that was now 15 minutes past the time. He shrugged his shoulders and said the person who was supposed to help me was still on the phone. I walked out disappointed and a bit upset. Terrible way to handle it Carmax... read more

Wouldn't recommend of course the guy who helped me was very friendly blah blah blah. But they sold me a car with transmission issues! I returned within the 7 days once I started driving it a little more I wasn't given the option to test drive without waiting 4 hours that's ridiculous! I originally bought a 13'000 car how in the hell was it 30'000 by the time I finished way over the car value the guy must of thought i was stupid or something because I'm a girl. Anyway definitely don't recommend getting a car here it is a RIP-OFF‼‼‼‼ stay away you're better off buying a used car from a private dealer and fixing up rather than this place read more

Finding and having my vehicle transferred from Los Angeles was very easy. Testing the vehicle and committing to purchase, pretty painless too. But then the actual process for purchasing, a 4 plus hour painful experience. And I was paying cash. Time of the customer was totally disregarded. The amount of waiting was painful. Why they called me to come and get the vehicle without a full disclosure that there are certain days where the paperwork is unreasonably long is beyond me. read more

I was sold a car on March 20th and only had the car for about 5 days before I started having problems with the breaks and the alignment. After 10 days with the car due to them not being able to get an appointment to fix the problems. The car started smoking so bad it appeared to be on the verge of catching on fire. The car was towed and the car they provided as a loaner only lasted less then 24 hrs till a check engine light came on and I was forced to drive all the way back to the dealership (I live 1 hour away) to get another loaner to replace the one that was breaking down. I had to wait almost 3 weeks for them to "fix" the problem. I then drove my car I purchased for 5 days. During these 5 days we smelled something burning again. We then drove about 2 hours to visit family when the car started smoking even worse than it did the first time. The car was towed the next day and I was without a car for 24 hours as they couldn't tow it immediately and meanwhile I was 2 days away from the due date of my child. So then I had to drive 1 hour again to get another loaner so they could try to "fix" the problem yet again. I have had an incredibly stressful time while I was in my last trimester pregnant and already having a 3yr old. The people are not fixing the problem and I am stressed out thinking that they won't fix it, the car will catch on fire while I have my newborn and 3 year old in the car. It has been 6-7 weeks without the car and they still are not being clear as to what they are going to due to fix this situation. I've only had the car for 16 days and they have been trying to fix this problem for months. I completely regret purchasing this car and they will not stand by their 30 day return process due to it being far longer than the 30 days even though I have only had the car for 16 days in total. I've purchased cars before and never had this problem. I've had such a hard time and don't feel like they care how much they are stressing me out during my pregnancy, birth and time with my newborn. The refuse to give me my money back and are not being understanding to the fact that I have only had my car I purchased for 16 days. Please avoid this dealership as they provide lemons and don't care that that is what they have. They won't fix your problem and don't care that they put your family in danger with cars that smoke and could catch on fire. They keep saying they will make it right but let's see if they will even fix the problem. I will update in when I actually get the car back. I feel like they kept the car for so long as to run out the 30 return policy and are attempting to run out the 90 fix anything warranty. I feel wronged and violated with my purchase. read more

Service department is straight trash besides the ladies on the phone. I used to work answering the phones like the ladies and I know if something is wrong with your vehicle they have to ask the advisors what's going on with so and sos car. Majority of the advisors were lazy at there jobs as far as keeping customers informed and communication. I don't recommend anyone to buy a car from here unless you want a useless warranty on a lemon. And honestly there's absolutely no point in asking the boss I think her name is Danielle lazy too smh better off calling the BBB...Honestly trying to save a future person from going to this shitty dealership and if you don't believe me buy your car there I told you so. read more

I turned in a leased 2019 Camry and it was an easy process. I had a year left on the lease but my circumstances have changed and I needed to get a different type of car. Toyota was not interested in having a leased car returned early and I didn't want to buy it. For Carmax, just bring the lease payoff amount from the leasor, and schedule the appointment online at 10am. It took me about 2 hours for the entire process and I was the first person in line. I can't imagine how long it took for those people after me in line, as this is a busy place. I showed up at 9:45 and stood in line outside. They looked at the car, made sure it ran, and the quote I was given online, is the one I paid. I also super cleaned the car before I took it in, and my impression is that it didn't really matter. I stressed out way too much over cleaning the car. There was no haggling involved. I had a negative equity so I had to pay with a debit card - but I wanted rid of the leased car so it worked out for me. Everyone was super nice and it was a very easy process. If you have a leased vehicle, this is the easiest way to get rid of it. read more

If I could give them zero stars I would ! I have purchased 3 cars from carmax and the warranty with them , the last vehicle being a 2015 ford escape , it left with a check engine light on I should have returned it then , the service department said it was a gas emission minor problem , fast forward two years later I brought it in for overheating and no heater they say I need a new engine , topping out my warranty and I would have to pay 4,000 over , I really had no choice so I gave them the go ahead , they could not find a new engine so they kicked me to the curb , I went to future ford , which was a blessing in disguise , it was just a coolant leak with a 2 thousand dollar fix , versus car max 11,000 engine fix , I feel the service department should have second opinions in a major expensive fix , also they treated me like garbage once they realized they could not make money and find an engine fast enough ! Shame on you car max , I will not be returning read more

The service department is a joke. We have had our truck in there two different occasions now for the same issue. A simple issue. To fix the heated seats. The service manager, Danielle, has been ignoring our messages and having other employees call to tell us that she will call between 4pm and 6pm. For three days in a row! No call yet again today. Enough is enough. I'm going to pick up the truck tomorrow and will never be back. Lost any chance of future purchases of vehicles at this location. Worse service I've ever had. read more

Well sports fans, my wife has a new(er) car to play with. Some of you might know that her 2015 Prius went to the great wrecking yard in the sky a few weeks ago. So what to do? We both hate car shopping, and after a couple of false starts decided to just head on over to Carmax Roseville and have a look. Dixie bought a car from Carmax years ago and had a decent experience. Recent Yelp posts told a tale of some not too happy customers, though, but..... we gave it a try anyway. She had a particular car in mind which greatly reduced the time and energy needed at their lot which couldn't have had any more than a couple million cars. And... it went smoothly and was nearly painless. Except for having to had over a substantial check that is. We were helped initially by Ryan Stern and later Rob Roe when Ryan needed to attend to some family business. Both of these gents did a fine job. They explained everything to us, and there was absolutely no pressure whatsoever.... either to buy a car or take the aftermarket warranty plan(s). BTW it was convenient for us to go over to the nearby Firefighters First Credit Union to get a check for the car. They do an amazing job for us always. Carmax even took care of returning our rental car... we were able to just leave it on their lot and drive the new(er) car home. So if you're like me and generally consider a car buying experience to be somewhat like having a root canal...... we recommend Carmax. They're like painless dentistry. read more

I have a 2013 Porsche 911 that I purchased used from Carmax in Roseville, CA since I received the car it has been giving me trouble with the convertible, the small rear windows do not close every time and this fail almost 98% of the time and you have to open the top and try closing about 5 times for this to work(I am sure over the long run this will burn the motor ). This should NOT be a process after you spend 60K on a car. I purchased extended coverage about $2500 and they fixed the issue twice but now it happened again only about 3month of repair, my concern is that my coverage will soon expired and I will be left holding this lemon. Carmax itself is a terrible company and they don't want to take responsibility for for failing to properly inspect the car, for instance there were multiple issues they should have know but I had to ask for them to honor it even though its part of their commitment. Example: 1. They promise to give 2sets of keys for my car but they failed to do so and I had to contact them and waiting for so long in order to be reimburse for a replacement after I used my own money and time. 2. Their employee failed to put temporary plate on my car when I bought and I received citation in the mail for not having plate and they are denying this and my license is about to be suspended for not paying. ( I emailed and called multiple time but they are not taking responsibility, I am 100% sure if we look at the camera you will see I left without the plates and I have a photo taking by the employee showing no plate if you need it) 3. the leather seat were ripped but I was lucky to notice this during the test drive . they fixed this before I bought the car, so that's fine. 4. The convertible top(this one is so expensive to fix and they fixing it but its happening again and I am sure they were aware of this issue before selling the car to me but decided to save the money.(fixed it twice already and each time it takes at least 2weeks but YET I still have to pay my loan) read more

CarMax - Used Car Dealers Near Me - Roseville, California

Miranda Allen is hands down the best. I was amazed at how great of a car buying experience this was. Her and the finance team went above an beyond for me. Now I'm the happy owner of my dream car! I will be recommending car max, and Miranda to anyone looking for a new car. Thank you all! read more

CarMax - Used Car Dealers Near Me - Roseville, California

BUYER'S BEWARE!!!!!!!!!! Everyone must read before purchasing from carmax. I was looking to find a Ford Explorer, I spoke with a salesman named Sean Mitchell, he took down my information of what I was looking for and my price range. He said he would do a search for me, he gave me his direct cell phone, incase I had any questions throughout his search. He kept me updated and found a potential car, I was still skeptical. He put a car on hold for myself and husband to view, he had the vehicle transferred from bay area . He contacted us when it got deliver as promised . The service was excellent, Proffesional, precise to our needs. The car was delivered. We happened to be in area and stopped by Carmax, without appt , as we discussed to get that one in one with Sean. We were greeted by Stephan Smith, very friendly cheerful, Proffesional person. He took the time to show us the car due to the fact Sean was off . We saw car, loved it. It was everything that was listed , it was more than worth the transfer wait. Stephan Smith walked us through the process if the paper work with did not take long . We agreed to come back following day to work through the paperwork and pick up the car after it was detailed. We got the pleasure to meet both Sean and Stephan, both extremely pleasurable to work with . We enjoyed the level of respect they had for each other and we never ever got that used car salesman slick talk. We were in and out in no time. As we were ready to head out Stephan sat in the car and help me work through all the features and teaching me how to set up blue tooth . Here's the most wonderful part of it all , I found out after 45min of him helping me, he was off the clock . So , thank you!! thank you both for making our experience so great. Getting us our car that we absolutely love and treating us with golden gloves through the entire process . You both deserve recognition for your professionalism, desire to thrive to make customers feel important, get what they want, whether they buy from Carmax or not. Jon and Brenda Specchiali read more

Meh, i purchase a Dodge Dart here with 11k miles. Within 10 months i sold it back to them for way less than i bought it as it was having too many issues. They could not figure out why and neither could the Dodge Dealership. The staff is nice and no pressure but so unhappy with the vehicle. Do your research prior to purchase thats all. read more

Finally have my truck back! So happy that we got the warranty when we purchased her, best investment ever. Took her in for a new radiator, the Carmax service department was awesome. They did an overall inspection and found not only did she need a new radiator, she also needed the trans mounts and axle replaced and they also took care of the broken visor...ALL COVERED UNDER WARRANTY!!! I'm so happy they took care of all these things in one visit. #carmaxroseville #greatcustomerservice Thank you Brian Scott! You rock! read more

I purchased a 2021 Honda Accord at Carmax in Roseville California on January 15, 2022 and I received a DMV notice that I needed to pay $564 for my registration by May 8, 2022 merely and slightly more than three months after purchasing my vehicle I have purchased many vehicles in my time and I have never had a dealership throw on me a $500 registration merely three months after the purchase when I called the business office at Carmax in Roseville I was told that registration was expiring and they didn't include it in the sale this is poor customer service this is not acceptable I am not happy about it and I will never patronize Carmax in Roseville again and I would recommend that you do not patronize Carmax in Roseville, not good business practice at all. read more

Nice experience. I took my SUV over to see what it was worth. During this process I met Emily who explained the whole process, especially now with Covid. She had an estimator look at my vehicle and she put the figures together. When I was needing some reassurance in my decision Emily spoke to me on her day off!!! I am happy with the money I received from my car, which was way more than the dealers. But Emily really made my experience memorable. Waiting in line to sign the docs took a bit longer than I had anticipated but overall it was a smooth process. Thank you. read more

If you are betting a hold on a car will have any meaning, think again. We were headed out to buy a truck and called just prior to going out with all my daughters stuff prior to her going back to college with her new to her truck to find out the truck we had on hold was sold. They sent us a price which was $2000 higher than the draft sales contract we had in hand. Bait and switch? Or a sales manager better suited for Roseville Toyota (another high pressure dealer) than CarMax. Not happy with the sales manager but loved the sales person Camille we worked with. She was friendly, informed, talked directly to my daughter and patient. My daughter was out there getting her old car appraised the night before and the truck was there. The next morning the rug was pulled out from underneath her. Pure joy to extreme disappointment in the blink of an eye. We will NEVER do business with CarMax again. The fact we removed their "Optional" warranty and they would not make the additional commission on the warranty may have changed their mind. p.s. BTW the trade-in quote was half the KBB retail price and on the low end of the trade-in value for a car which it took 15 minutes to get folks interested at mid-KBB retail price on a facebook post. Do your homework. read more

Another Outstanding Experience! I have purchased a number of vehicles through Carmax in Roseville and have always been impressed. I just purchase a Toyota Sequoia and couldn't be more happy with the process. Kay, my salesperson, did a great job coordinating the shipment of my Toyota from New Mexico and handling the ultimate purchase. Thanks for another great Carmax experience! Derek S. read more

Their service center is trash if you buy their warranty you get all the crappy shops in town and if you take your car to the service center at Carmax you get the worst service ever. Ariana is absolutely terrible at her job. read more

The business office and sales staff are wonderful. The cars and the procedure is stellar. However, the service staff are HORRID and I requested a manager call me 3 separate times and still have not received a call. We were lied to, ignored, yelled at, hung up on, and generally treated rudely by the service staff. This is the 4th vehicle I've bought from Carmax (different locations) and was horrified at how we were treated. I wont be back and I strongly recommend you make sure you don't have to deal with the service staff if you go to this location. read more

Couldn't ask for a better car buying experience!! I'll definitely be back when and IF I'm ready to trade-in. my Honda Fit!! read more

CarMax - Honda Fit - Used Car Dealers Near Me - Roseville, California

Absolute rip off. They charge thousands more and don't negotiate. It was a waste of time

Carmax was recommended to us by a few friends and family members. I found a car I liked on the Carmax website, entered my info for pre-approval and got a text saying I was approved within an hour or so. Next, someone called me to go over some more details, and I reserved the car to be shipped to the Roseville Carmax from Pleasanton. I was able to get approved for finance all over the phone! No haggling in-store with a slimy salesman, feeling like I'm getting the short end of the stick. The whole phone call took less than half an hour. I got email updates when my car shipped, and received a text to make an appointment after it arrived and was inspected! (Keep in mind that step can take a while. Be patient.) I made a 6 pm appointment for a test drive, and upon arrival they were very busy, but I don't mind waiting. Test drive went great, so we went in and re-reviewed my finance options, got everything finalized, signed papers, and I was out of there. Easiest car buying experience ever! Yes, there was a bit of a wait, but they're very busy. 100% worth it, so easy and straightforward honesty. Our salesperson was Ryan, he was great! If you're the type of person who likes to haggle and make deals, this isn't the place for you, but if you hate the normal car buying experience, I think you'll be very happy with Carmax! read more

I personally had an amazing experience with CarMax. It was my first purchase from them. I found the camaro I wanted in GA and had it transferred to Sacramento. From seeing the car to doing the final paperwork, it was quick and easy. I even ended up at the Chevy dealer with what i thought was a warranty issue since the car only had 9000 miles on it. Long story short, my options were to get CarMax to pony up the $900 to pay Chevy direct or spend my valuable time taking it back to them to do the work. Thank goodness the service manager at CM was sooo easy to work with. He took care of it right away! My entire experience with CM was great! I would definitely deal with them again. First car i ever paid cash for! I love my car! read more

CarMax - 2018 Camaro - Used Car Dealers Near Me - Roseville, California

Always simple. Always easy. Ask for Salem Salem... ( nope not a misprint lol )he's awesome and will definitely make your experience easier and better. Thanks for everything read more

HORRIBLE HORRIBLE HORRIBLE!!!!!!! VERY VERY SAD my daughter has a BMW from here been in the shop for 3 months 14,000 in repair orders both Cats replaced totally burnt out along with all exhaust air mast and all sensors car is broke down in driveway as of yesterday 22 codes are showing as problems Sherry and Bruce at this ROSEVILLE location have handled this horribly If my daughter gets rear ended with her newborn because they won't buy this lemon back HUGE HUGE LAWSUIT !!!! The car ended up being towed to Roseville BMW a 500.00 dollar tow all vanos systems sensors had to be replaced along with a complete engine timing this car is a piece of crap and car max doesn't care read more

Brought my car back in so that they can "take care of it", and ended up doing nothing. Called and made excuses as to how their auto body guy isn't not able to fix a scratch that they claimed happened prior to us buying the car. Turns out, there was a big dent on that door that they fixed and the scratch is a result of it--important information that was not disclosed when we bought the car. The half "hearted" repair is apparently up to Carmax's standards. If we were still in our time frame to return the car we would, since they are weaseling their way out of making any repairs after the fact. If your auto body guy can't fix a 3" scratch, you need to hire a new one; but we all know that's BS. So for anyone looking to Carmax to make changes to their vehicles, make sure they do it prior you purchasing the car or during the 5 day return period; otherwise, you're out of luck. We'll be making corporate complaints as well as filing complaints with various other governmental and business entities so that they can look into the shady practices of Carmax. read more

We went to look at a few cars and wanted to test drive them, so put our name on the wait list when we arrived. We were told there was a little bit of a wait and someone would call us. An hour and a half went by and we went back inside to ask how much longer it would be. I was told they called- my cell phone did not ring and I had no missed calls. The lady at the customer service counter said she would help us, took both my husband and my drivers licenses, and told us she would meet us outside. 10 minutes later she comes out and tells us we can't test drive anything because they are out of dealer plates?!? We watched people leaving for test drives for 2 hours while we waited. We wasted almost 2 hours of our time and honestly I feel like they just didn't want to help us. read more

We purchased our third vehicle from Carmax and had another great experience. I can compare them to Carvana because we purchased one car from them in 2021. Carmax is clearly superior based on our experience with both companies. Carmax is very organized. When you request to reserve a vehicle, or have it shipped to your local Carmax, a representative will contact you quickly and set it up. And keep you apprised of what is happening with the car along the way. They respect that you reserved a car so you don't have to worry about them selling it before you see it. CarMax gives you plenty of time to look the car over. Then you can take it for a test drive and make your decision. There's no pressure. Any anxiety is greatly reduced because you aren't committed to buying the car just because you reserved it or had it shipped from a different Carmax. It's all up to you. Shout out to Kain at the Roseville store. He was very low key and helpful. The kind of salesman you want to work with. We will be back to Carmax for our next car purchase. read more

If I could give zero stars I would. The buying process was easy and my salesperson was very nice. The car had a system wide electrical failure 22 hours after driving it off the lot. I immediately drove it the half hour to the CarMax Roseville location and got a loaner. The loaner broke down in my driveway 20 hours after driving it off the lot. They had to come tow it away. I called Monday to the repair department and was told they'd fit it in when they could to see what was happening. They didn't tell me what was going on with it for a few days, despite being told they'd call daily with updates. I was told on day 5 they'd have to transfer it to dealership because they didn't have the equipment to fix the issue. 8 days after taking it in for service and they still couldn't tell me when they'd transfer the vehicle. I'd spoken with multiple managers, and they couldn't even give me any form of recompense for the issue. I'm now on day 9 or 10 and returning the car for a refund. As the daughter of a mechanic, I of course took a look under the hood of the loaner vehicle when it broke down in my driveway- and the fluent levels were overflowing! Which is very bad for a vehicle! If they can't even be trusted to fill the fluent levels correctly then I can't trust them to fix my car when something happens. I've lost all trust in this company and would rather walk through hot coals than ever work with them again. I purchased a used car elsewhere and I have to say the difference is night and day! The other dealership has earned my trust and respect by not just talking the talk, they actually walk the walk. Oh and they've made me wait going on 40 minutes now.... with no eta yet for how long it'll take to sign the paperwork. They also can't give me a check same day (I paid freaking cash for my vehicle!), and will have to wait 5 business days to receive the check. Needless to say this entire company is a joke! Don't waste your time or your money shopping here. Go pay a few thousand more at a company that actually values their customers and the cars they sell Update: after over an hour of waiting they tried to tell me they couldn't process the return today because they transferred the car to get fixed, and needed info from the car to return it. They had the balls to ask me to come back another day! After me talking with them further they said they're going to try to fix it and make it right today- but I now have zero faith in anyone who works for this company. If they can't make it right today then I'll be contacting the better business bureau to have them deal with this. read more

Went in yesterday to look at what they had on the lot. Around 7pm, there were many workers inside and a handful of people walking the lot. I really enjoyed just walking around at my own time and not having a salesman follow us the whole time trying to pressure a sale. A plus was that many of the cars were unlocked so I didn't necessarily need a salesman unless I had questions or wanted to test drive. I'm a big fan of shopping on my own without anyone following me. Spencer was helping my boyfriend test drive a 2017 Civic that he had been eyeing out for. He made the process quick and easy and also was super friendly! Spencer was very informative on what's on the lot and what is to expect when appraising a car and also buying one as well. Will come back soon enough when the money and time aligns! read more

Used car shopping is mostly low stress at Carmax. I looked through online listings of vehicles and narrowed down my choices. One car I was interested was in Fresno, so the staff had it transferred to the Roseville store. Up to that point, all my interactions with Carmax were by online messaging and then phone and text messaging. Very easy. The car was transported to Roseville in about 4 days and I test drove it. I'm still going to try a few more cars before deciding. The staff so far have been pleasant and helpful. read more

I thought carmax was a super legit company. This is before I tried to do business with them. First thing I noticed right away. The staff is poorly trained.......very poorly! I can't believe some of these people are employed and sell cars. I'm blown away at the lack of customer service and actual experience. No one even knows their own policies!All the employees contradict each other on a regular basis. Even the "Managers" are idiots. I totally get their business model which I think is a great idea. But customer service is a huge part of a car buying experience. I ended up buying pretty much the exact same car at the auto mall up the street for a lot less of a headache. I will never be back to this store. read more