Well I must say that Carmax still rocks! Twenty years ago, i was a salesperson for Carmax, and have recently purchased mini coopers from Carmax (just last month from Glenda at the Live Oak store in San Antonio), and would not recommend anywhere but Carmax for buying a vehicle or if you want a great sales career. An incredible inventory, flexible financing, as little or as much assistance as you prefer, Carmax makes vehicle transactions smooth and successful, without fail! read more

sold my car here a few months ago, i moved from out of state & my dads name was on the car as well, they handled everything so well with sending him the power of attorney & making sure the process happened fast. they offered more on my vehicle than any other quotes. they were super attentive & always made sure to keep me in the loop. read more

I bought a total of three cars from this location. No problems at all. We bought the third one but changed our mind. We were able to easily return it! Amazing customer service! read more

Best car buying experience I have ever had! No high pressure sale and excellent customer service!! Thank you, Eric for your help in getting me the 4Runner I really wanted. read more

Sold my 2011 Nissan Marano and gotten a very satisfying price

Came to CarMax to get a no-longer-needed car appraised. Blue book was $18,000, CarMax offered only $14,000. Wasn't terribly happy with the offer, but I have to say the process was explained very clearly to me and everything was quick, efficient and professional. I worked with a sales consultant, Joe McWilliams, who was fantastic. A pleasure to work with. We are unlikely to sell this car to CarMax, but we got an information point at no cost. I have purchased used cars at another CarMax location and loved working with them. What you see is what you get. Very transparent process and none of the tiresome dickering that goes on elsewhere. If you need a (lightly) used car, go see Joe McWilliams, he will set you up. read more

I would recommend this carmax to anyone looking for a used car. I went to the other carmax on I-10 in San Antonio and left after 1 hour of no one helping me or evening talking to me. But they had a bunch of employees standing around on their phones outside or talking to one another. No one greeted me or even talked to me. As soon as I walked in the door at this location I was greeted by a man named Kevin who took my name and information. Within 10 minutes of walking around I received a call from Wes. He met up with me. He was very helpful. He showed me a lot of cars. He was honest and knew his stuff. I am having a car transferred over from Houston and selling them my car. The rate they are buying my car for is unbeatable. I was so happy with the price they offered me. read more

We had an easy time selling our vehicle and above what we thought we would get for it! The staff were so friendly and accommodating. They practiced excellent Covid precautions. It was a great experience. read more

I used car max yesterday to purchase a used vehicle and I could not have been happier with the customer service I received from Kaitlin !! She was extremely helpful and felt like a friend rather than someone just trying to force a sale . read more

Awesome customer service until they get your money. Good selection of cars and trucks. Don't expect a car wash or detail once you purchase the vehicle. read more

Purchased a Mercedes from this dealership, exceeded my expectations. Seamless purchasing process, employees worked quickly and diligently. I also traded in a vehicle, received full appraisal price. Customer service was excellent, financing quick and easy. All employees followed COVID-19 social distancing measures as well. read more

What a joke, bullshit appraisal. Save yourself a trip and appraise your vehicle somewhere else. Went here to get one of our cars appraised (knowing my car had 0 mechanical issues). My Toyota has over $2,000 worth of modifications and $2,000 worth of vehicle maintenance and they only offer me $1,000. The only discrepancies that were brought up was only cosmetic issues such new radio bezel, exterior paint (which you don't really notice unless you work at a paint shop). Told the guy that it was a BS offer and he started laughing and talking under his breath. It's pretty funny how the response I got from them when I ask them if they will test drive it, they said "we don't test drive toyota's because they last forever." Then they said "your car has over 230,000 miles, that's why." Should be called Scammax. ONE STAR BITCH! read more

We went in to test drive a ford explorer. Alysha? took awhile to bring the car up front, didn't think anything of it. She said "keys are in the car and it's still running." We got 3 minutes up the road and the radio turned off then the system said "Stop car to conserve battery life." We pulled over, turned the car off, and it wouldn't turn back on. We called Alysha because we thought she gave us the wrong keys. Nope.. She says, "oh yeah, I left the car on because the battery was dead and I had to jump start it." They had to come re-jump us. I expressed to her and the manager how unsafe that is. If you know the battery is dead, AT LEAST let the customers know before getting behind the wheel. Especially because I would have been responsible for any accident that it may have caused. And the worst part.. When I talked to both of them they both said "Sometimes the cars sit in the lot for a while and the batteries die." So it was blanket statement they're supposed to say. There's a difference between the car not rolling over to start, and it being completely dead. They car wouldn't even unlock and the hazards wouldn't turn on. Also, the car was a 2020.. Battery should have still been in good condition. If you go here and it's taking a while for them to go get the car, please ask them why!! read more

Wes was outstanding and super super helpful! We got 2 SUVs and ended up exchanging one of the cars because we wanted a different model -- nothing was wrong with the car, we just wanted to try something else. Wes was amazing and the process was super easy! The 30 day return policy is awesome. 10/10 would recommend this CarMax. read more

Their slogan is true -- it's the way car buying should be! I bought a Ford Focus Fusion Energi from them and when I got home I discovered the charging cord was missing. They got me a new one within days of my call to let them know it was missing. Then a few day later the battery died. they towed me to San Antonio from New Braunfels, replaced the battery, checked the charging system, and gave me a loaner car while they did the work. They've even washed the car every time I brought it in. It was amazing! The car is now like new, running great and the customer service at CarMax is the best I've ever dealt with in any business -- not just cars. And although it may sound like I've been paid for this, I haven't been they're just that good that I want to gush about them! read more

I waited to right a review to see if they would make things right after my response to their survey bit haven't heard back yet so here it is. First- I love my car and haven't had any issues with it aside from the tires being awful. This was my first time financing a vehicle and the salesman blatantly lied to my face. I came in with $7k in hand after being told that the more I put down the lower my interest rate would be thinking that the $7k would go right towards the loan. I explained that all to the salesman and he agreed and said that was true. He had me come in at around 8pm to do all the paperwork and the best he could find was a loan from American Credit acceptance with over 18% interest and he said that was it take it or leave it. I planned on refinancing so I took it. I found out later that I could have put less than $1k down and gotten the same interest rate so I'm very upset. Had I known that was the case I would have put $1k down and made a $6k payment and refinanced. More than likely I will file a report with the BBB because what they did to me was extremely unethical and just wrong. read more

*BUYER AND SELLER BEWARE!!!!* I would like to say that this is my very first yelp review and after all the hassle that both CarMax locations in San Antonio have presented me, I feel obligated to warn the public! So here is a short list of everything that went wrong while visiting this CarMax and the other one located in San Antonio. 1) I first visited this car max with the possibility of trading in my 2009 Acura with a budget of 10K for my next vehicle. When I mentioned this to the salesperson, they instead showed me cars way out of my price range. When I once again mentioned that my budget was 10K, I was taken to the car lot and left alone with no assistance. They then valued my car at 6K, despite it being worth 7K trade-in value with KBB. 2) Due to their vehicles being overpriced I went elsewhere and got a 2011 corolla for 7K, however, I was unable to trade in my old vehicle at decided to sell it to sell it to car max, despite having to owe money on the vehicle. All was going fine until the girl at the business desk insisted that I would need a lein release from my bank. I was then turned away and called my bank. Upon calling my bank, I was informed that they have worked with car max several times and that the dealership should have never mentioned or asked about a lein release from me. I then called car max and the girl who answered the phone claimed to have no idea what I was talking about, I asked to speak with a manager and she said that they would call me back in 5 minutes. 30 MINUTES LATER I get a call back basically saying that they had no idea what I was talking about and my vehicle was all set to sell as long as I paid the difference. 3) After all that wasted time and BS, I went to the first location again with everything needed to sell the car, however, thanks to a whole day wasted, my appraisal was now expired. I was then forced to wait another half hour for them to re-appraise the vehicle due to a mistake that they made. Despite me fixing some of the vehicle since my last appraisal, they still only offered 6K. I then asked if I could get more due to my vehicle being in great condition, having all parts, having the manual, having two keys, Acura accessories, and a custom dash camera. They basically then told me that all that stuff made absolutely no difference to the value of the vehicle. 4) after the appraisal, I was then taken back to the business office where they claimed that the machine was not reading my drivers license which resulted in them constantly handing me my license and taking it back numerous times. I was then forced to wait again until the problem was fixed. When they were finally finished with the paperwork, I then noticed that there was a fee just for selling the car which was about $150. 5) After all this crap, I was ready to get out of there but was then told that because I live 10 min away that I would have to call an uber and that they would not offer a shuttle. At this point, I could care less. Later that day I realized that the guy had never given me back my drivers license! 6) I called the car max about my driver's license and the second I mentioned that they had my license the woman said that they did not have it and put me on hold for sales. I was then on hold with sales for 10 minutes before I hung up and called sales directly. When I then finally got someone to answer he just took my name and number and said that he would check and give me a callback. 7) After waiting for over 30 minutes with no call, I drove there directly and asked to speak with a manager who knew nothing about the incident but referred me back to the business office, but if they found my license, it would have been shipped to ANOTHER car max with the paperwork from my car sale! At this point I was angry. Why would you ship my license to another car max without calling me first! My name and number are on their paperwork! I then asked for a tracking number or time in which the package would be received at the other store so I can go ask them in person and claimed that she didn't know! She then said that once the package was received, that they would call me. At this point I will admit that it was my fault for not double checking for my license before I left, but their policy for lost licenses is insane! So the takeaways I have for you are: if you want reasonable priced go elsewhere. If you live in San Antonio, I recommend Alamo Car Center, where I got my new car. If you want to sell, they will undervalue your care and are not open for negotiations and could care less about car improvements, repairs, accessories, etc. The staff, for the most part, are friendly but seem to be under trained and/or do not care about your car or time unless you are paying big bucks. read more

Best Car Buying Experience in My Life. No Pressure. Caring dedicated Sales Consultant, patiently getting me into the car I wanted at the budget I needed. Definitely will return. Dave Simon San Antonio read more

I can't say enough nice things about this place. Having never dealt with a carmax before, I went in quite apprehensive thinking I was going to be blindsided by a lowest of low ball offers. My husband and I dealt with a gentlemen named Trey and he was incredible.. Thorough, knowledgeable and an all around easy person to speak to. The whole process took a little over an hour. The offer was fair and they paid my balance on my car loan off on the spot. Great customer service even at the end of a work day. I will be dealing with carmax for my vehicle needs in the future. A+ read more

I was so pleased with the care and help I received from Carmax. They made getting my first car easy. If you need help go with Glenda!!

I just sold a car to Carmax on I-35, and it was a very pleasant experience. One hour after arriving, I walked out with a check. Three different employees made my experience a great one: Nathan, the salesperson: He was extremely professional, knowledgeable, polite, and very friendly; answering any and all questions I had. He made it a very easy way to sell my car. Valerie in the business office: She was a delight to work with. Very pleasant, extremely professional, and very caring. Yati, the driver: She was young and sweet, a wonderful conversationalist. Our drive from the dealer to my home seemed to take no time at all, because of her professional demeanor and politeness. I recommend this Carmax dealership to anyone wishing to sell or purchase a car.It was definitely a five star experience!! read more

This is my third or fourth encounter with Car Max and they have all been nothing but wonderful. This time was even more if that is possible. The sales consultant that I worked with went above and beyond to try to help me get my new car. I will definitely return to Car Max for my next car. read more

This location had amazingly efficient customer service and terrific atmosphere for the seller. I hadn't used Carmax prior to wanting to sell my car so that I could obtain a classic car. Had I chosen to purchase a modern car, I would choose Carmax, due to my positive experience with them. Thank you again! read more

Joe McWilliams is amazing ....we are happy with the deal and the professional help we received ...thank you ......HAPPY MAMA BEAR

If I could give more than 5 stars I would. This was the most excellent experience I could have ever hoped for!! Matt C and Brian C were amazing!! We had had some bad experiences with other dealers here in San Antonio, they were just not at all helpful, and sometimes even rude......I had put off going to Carmax even though they were recommended by a family member, but finally took the step to go see them and I'm so, so happy we did!! They made the whole thing so simple and enjoyable.....yes, enjoyable to buy a vehicle! They were so friendly, and nice, plus they explained everything in detail and answered all of our questions about everything from the vehicle... to financing ....to options such as extended warranty etc. The whole process only took a couple of hours from start to finish and it was so easy. They put us completely at ease and I cannot even say good enough things about them!! My advice is to go see Matt and Brian, they are a definite asset to the Carmax name, and we will never go anywhere else. It was such a good experience if we ever move, I'd come to SA just to see them for our next vehicle. We'd recommend them to anyone looking for their next vehicle. Everyone at this location was super nice from Matt and Brian, of course, on down the line to Kelly in accounts receivable for our deposit, to Andrea that went over my contract. We got a very, very nice quality (beautiful!) pickup that we love and had a great experience getting it!! It was the perfect experience. Thank you a million times, Matt and Brian!!!! read more

I have bought maybe 10 cars in my life and this was by far the best experience of them all. I've been to high end dealerships and corner lots and this place everything! From great service from Steve to great atmosphere. The showroom staff took care of myself, my husband and my kids like we were buying a Lexus! Since the commission aspect is not an issue here, there is absolutely no pressure to buy anything. Steve was fantastic and answered all the questions we had with expert level knowledge. The purchase process too about an hour from start to finish! I'm so happy with my 2012 Fiat Abarth! I will definitely recommend this place! read more

Really they do great work, but you need to be firm with service, and reps. You are buying a car? Paying it all in cash like I had to or if you did payments they haggle. They gave a car to someone else the day before. But I paid cash for the settle car. I wanted it for my belated brother's mementos. He passed last year Non-Hodgkins Lymphoma so the rep was suppose to hold it for 24hours. Wow! I paid for a car in cash when they just denied the 24 hour policy. They said no negotiations, but I went to the service window and demanded $200 for oil change service. Wrote the $13,000 and left upset. Just a new person, but he needed to see how it works it people pay. Not the best place for used cars. Just compromised. read more

If I could give Zero stars I would. Their shift manager Courtney is a joke.. I have the max care plan and I brought my car in to get the airbag system checked.. I already knew what was wrong with it. He calls me back 24 hrs later and says to bring it to Ford because the airbag system under their recall- they could have told me that before I brought it in. AND he calls me back again and tries to charge me a $50 diagnostic fee when they didn't diagnose anything, I told them what was wrong before I dropped it off. After arguing on the phone with Courtney he says he's gonna drop the fee and then he didn't even follow through with that. I had to wait an additional 20 min for them to figure themselves out when I tried to pick my car up. Place is a joke, their manager is rude and they tried to rip me off. Will not be returning to this location. read more

If your looking to trade or sell your vehicle and want to be treated with respect I suggest going else where. It's always great being interrupted while asking questions and being called buddy. read more

Great service! Great salesperson! Great car buying experience! Best I have ever had and have been telling everyone! Would recommend this location to anyone! Thanks! read more

I purchased a 2016 Volvo S60 from car max. I had the vehicle checked over by two mechanics to find the car had been wrecked and had what appeared to be an electrical fire under the hood. I returned the car within their return period on 6/16/2020. I paid for the car in cash and was told by Todd, manager, that my refund would be expedited and received in 7 business days. On 7/2/2020 I started calling the store to find out where the refund was to find out it was not expedited. I was told by the business office I would get an answer on the refund status in a few hours. On 7/3/2020 I called again because I never got an information the day before and was told by Todd he would send an email to get information. As of today 7/7/2020 neither Todd or Pat the GM have any answers for me. No emails have been returned by their corporate office. I would not recommend this store and now I'll have to involve an attorney to get my 19k dollars refunded. My experience has been awful. read more

First of all I do not give out 5 stars often at all. This Carmax location however I feel deserves it. My wife and I purchased an SUV here last month. Our salesman was named Ben and he was utterly fantastic with us. They did not have what we wanted in Stock so Ben helped us over the course of a couple weeks looking until we found exactly what we wanted. The price was easly 4K under anyplace else of the same year make model. When it came in there were a couple minor issues with it but there shop took care of it right away and I was satisfied. Now I have been buying cars for a LONG time and at every occasion with dealerships I would leave feeling exhausted and as if I was robbed but not here. The process was easy, stress free, and fast. (Once we found our truck.) Ben was not only like a salesman but more like a life long friend and he still calls or texts to say hi once in a while. We will be back when it's time to replace my wife's car read more

The customer service aspect was a good experience. They were honest and upfront with me and worked towards getting me a good deal on the car that I wanted. I wasn't pleased though with the overall cleanliness of the car. They had mentioned that the previous owner had been a smoker but did nothing to get rid of the cigarette smell in the vehicle. Instead, they masked it with spray. Took several hundred dollars out of pocket to get rid of it. Upholstery wasn't clean either and items from previous owner were still inside the vehicle. read more

If I could give the people at Car Max 10 stars I would. This was the easiest experience we have ever had when buying a car. Janie showed us the vehicle we thaught we wanted. We drove it and decided we wanted something different. She was very helpful and worked with us to satisfy all our needs. There was never any pressure and everyone there was customer oriented and very plesent. I would highly recommend Car Max to anyone wanting to buy a pre-owned car. read more

This was at least my 5th time (I think I've lost count) being a CarMax customer and my first time being a customer at this location. Once again, the experience was totally hassle free, the sales person, Nathan Seltzer, was top notch, and once again I received a very fair assessment of my trade-in. A big selling point here is that you have 5 days to take the vehicle back if you're not satisfied with it and is something that I utilized 15 years ago. Your experience will be much easier if you research the vehicle(s) you are interested in before going in to look at the vehicle(s). By this I mean not only the history of the vehicle(s) but also main elements of how the vehicle(s) operate. The reason why I mention this is that even though the salespeople are knowledgeable about the wide range of the vehicles that are sold at CarMax they certainly are not experts -- the type of expertise that you might experience when going to an actual new car dealership. So, do your homework before going in. read more