I bought a car at the at the north I 35 location. While in the process, they answered every phone…read morecall every text within minutes. When I got home I found I had missed a small crack in the headlight housing. I thought I was OK since I was manufacturers warranty as well as an extended warranty that I purchased. The Kia dealership says no because it was caused by an outside influence. Now enterprise won't answer my texts. Weird how that works. Now I am out 1200 bucks for the headlight.

I cannot say enough good things about Claudia and her team at Enterprise Car Sales. My husband and…read moreI had been looking for a Prius to downsize and get a ride that was more fuel efficient. The car was in mint condition, and they immediately went off to fill up the tank and wash the car as we were going through the paperwork. Claudia was exceptional in walking us through the process and giving sound suggestions on warranties. Her manager (I can't remember his name) went above and beyond to negotiate the best interest rate. Great experience and incredible customer service. We will be back when the time is ready to purchase another vehicle.

Recall repair and oil change. Ended up with a tire purchase too. The service advisor was great…read more Even the manager stepped in to ensure I was getting helped. Work done timely and with photos. Reasonable pricing. Fast turnaround around. Why only 4 then? 3% charge if using credit card. Which most people do as who carries $600 around ? Many charge 3%. BUT here's my rub - No accounting - dealer claims I paid cash for the repairs and charged me 3% - that means they don't claim the 3% as income AND I can't claim the 3% as expense. My receipt does the repair work and cash paid - not the extra $60 for processing. Moreover they said the debit card is not subject to the 3% charge. Why? Same processing service. Finally - they don't tell you up front - which is something the service advisor should do out front. Heads up to the 3% or use debit card - or get the cash. I would have saved $60. Seems like a little bit it's really not. Bit not enough to lose more than one star

They called me to get my car appraised I drove 30 mins in San Antonio traffic just to get there and…read morethey appraised my car then proceeded to tell me they don't want to tell me my appraisal results because I didn't let them run my credit for no reason. So wasted my gas which wasted my money which wasted my time.

I worked with Alex H., and after a day of dealing with bad dealers, working with Alex was great!…read moreSuper friendly, knowledgeable, and transparent. Arguably the best dealership experience I've ever had. I can't speak for any other dealers at Jordan Ford, but Alex made my experience stress-free. Highly recommend. Also shout out to King Solomon and the other friendly gentleman that wore a cool belt (you know who you are )

I bought a used CPO truck from Jordan. My salesman, Tim Lee, was very attentive, knowledgeable and…read moreengaged in the whole process. I've bought a dozen cars in my time. Working with Tim and the managers at Jordan definitely ranks up as one of the best sales experiences I've had. There was an issue with possibly not driving the truck off the lot that day. Tim, managers, and repair people worked to ensure I drove off in the vehicle I wanted. I highly recommend Jordan, Tim Lee and the whole team. It was a very positive experience.

I have not been to a dealership in thirteen years and World Car Nisssan made me feel right at home…read more I was able to get the perfect customer service from the gibbing u til the end! I highly recommend this dealership to anyone who is looking for a good new or used car with the best service possible!

Wasted my time here. I brought my 2021 Nissan Leaf here as it was having trouble starting. I…read morechecked my vehicle in, signed off on service, and left my keys with a service advisor. I was told when I dropped it off that their certitied technician would be able to look at my car after the weekend & that he was their only certified tech who can work on the Nissan Leaf. Inconvenient, but I was fine with it. I understand as I have had my Leaf worked on at other Nissan locations in the past that sometimes that's how it is. I texted for an update on Monday and got q call back informing me that their technician's certifications had expired & I will have to have my vehicle towed to another Nissan at my expense. Despite them taking my vehicle for days. The reason I was given for that? "We don't have a tow truck" and "Nissan won't pay for it." Just so you know, this dealership is not above stranding your car in their parking lot at your expense because they failed to keep up to date with their own repair capabilities. They will not even pay for a tow. I had a horrible experience with Reynaldo, but to be clear, this is a service center/dealership problem.

T.C and Austin were very helpful and worked with me to get into a 2026 KIA Sorento! They made the…read morewhole process enjoyable to buy from a dealership again! It you need a new KIA go with T.C and Austin they'll get you into a new car in no time!!! Well be back again in the future to purchase another vehicle.

Service department- appointment for 1st oil change 11am . I waited and waited the car did not go…read moreinto the bay until 1:03 pm . An appointment does not count for your turn. The next car to come up in Q is the next car to be serviced. The service Department are so laid back they seem to be on "island time". I asked the salesman about this and he agreed this is not right. So from now on I will be at the gate at 8:30am for my appointment and take an uber for breakfast then call before I return. Very disappointed with "free oil change" when you buy a Kia.

Getting the car in for a 5k service today. The Mummy is playing in the Customer Lounge. Whatever…read morehappened to Brendan Frazier? Happy Motoring.

I was treated with such care at World Car Mazda North. I appreciated not only Cody Goodwyn's time…read morebut his genuine support and patience throughout my day of purchasing my Mazda 3. Very low stimulating music. I also appreciated how each dealer wasn't trying to fight over which person gets to me first. The coffee could be better, otherwise very nice and clean place! (I came to this place before I even read reviews about this location because I was just shopping around, but i definitely would recommend Cody Goodwyn as your dealer. My sister and I both left with a new 2026 vehicle) I also want to add that for the financial part of the process you will be taken to Kia next door, I just didn't really like that part of going back and fourth from one building to another.

I have gone through the same exact thing I cannot wait until I am finished paying it off. It has…read morebeen broke down more than it has ran and when I report it it's OK for them to do shabby business in Florida. That's allowed put you in an unsafe car that leaves you stranded in every worst place possible and sits in the shop for months on end, because it overheated so much it burnt two of the heads, and they had to be reworked.

Worst company ever!! Not only the people here are rude and disrespectful but I've only had my car…read morefor a year. 6 months after having the car it started overheating and it is still overheating. The service people does nothing but make things worst and you have to pay out of pocket diagnostics and service fees for things they screwed up. Run from this company and don't waste your time!!

Such a GREAT experience here and would recommend this CarMax to everyone! I did most of the…read morepaperwork online so it did make it easier when I got there. We were early to our appointment but Leo helped us as soon as we came in, he had multiple customers at the moment but was putting the effort to help everyone as much as he could! They were short staffed so it did take a little longer than it probably would've but everyone there was apologetic about the wait time and you could tell they were doing what they could! I'm so happy with my experience and will recommend this location to everyone now!

I really wanted to give this place five stars but I could not. Their online approval and…read moreapplication process is great, except what happens once you're done. When you are done, you start getting communication from five different people to complete your process. Every single person tells you, you are done...and youre not. Every single new phone call comes with a new application process or paperwork that is not done. The last person finally told me I was ready to go.And they had an express appointment for me to pick up my car. When I was six minutes away, I get a phone call to complete the process... Needless to say I was very upset. I finally get there and have to fill out a lot of the paperwork I already filled out because, for some reason, it was not filled out. After all was said and done, despite the promise of an express process, they now had to go get the car and clean it because it was not ready to go. The car was great and I have not had issues with it and the price was good... But if only they could work on the service.