27 May 2026 I purchased a Camry 2026 XLE a couple weeks…read moreago. However, I decided to purchase the vehicle a couple months ago but my particular car was not available in the area. If it had not been for Mr. Otiz it would not have happened. My first gentleman I spoke with was Mr. Jose Otero, the general manger of the sales department. Over the next several weeks he looked for the vehicle in the Houston regional office where initial factory distribution arrives. He found a car in another city and had Israel pick it up the day I came in and had it processed it and available the next day. During the process Israel Salvador, a senior salesman, helped finalize the purchase, and since he has been my go to man working with Mr. Otero. Also Israel has spent time explaining the operation of the new features of the car and installing a couple promised add ons. I want to reiterate how Jose much went out of his way to find my vehicle and then give me both a fair trade in for my 2020 Camry and a good price that was acceptable to me. If you want a car at Universal, seek out Israel and if necessary will work with Jose to make it happen. The final and usually most painful part of buying a car is finishing the sale in the back office. Jose de la Cruz completed the paperwork with ease. A true professional in his job.

When it came to the actual purchase of my vehicle, I would easily give them a solid five stars. The…read morebuying experience itself was positive, and I have no complaints about the purchase. Unfortunately, my experience with the service department has been a very different story. My first maintenance service was great--I was in and out within a reasonable amount of time, and everything seemed to go smoothly. Unfortunately, the second service was the complete opposite. What should have been a routine one-to-two-hour maintenance visit turned into a five-and-a-half-hour ordeal. What makes this particularly frustrating is that the extended service was apparently necessary because, during my first maintenance service, the drain plug and gasket were not replaced as required by the manufacturer. Between the two maintenance intervals, the plug and gasket deteriorated and melted onto the oil pan, eventually creating an opening that resulted in oil seepage. While I understand that additional time was needed to correct the problem, the fact that the issue originated from the previous service is extremely concerning. To me, this reflects a level of neglect and incompetence that should never occur during routine maintenance. The lack of communication only made matters worse. During the five-and-a-half-hour wait, I received virtually no updates from the service advisor. I eventually had to take it upon myself to follow up and find out what was happening, while the advisor was able to go to lunch during that time. As a customer who had already been waiting for several hours, I found that incredibly frustrating and disappointing. I finally received my vehicle and can only hope the problem was properly resolved and that there are no further issues. Unfortunately, shortly after leaving, I noticed that two lug nut covers were missing. At that point, my eye was definitely twitching. After everything that had already happened, discovering that something as simple as lug nut covers had been overlooked further eroded what little trust I had left in the service department. Ultimately, I would still give the vehicle purchase experience five stars. However, the service department is an entirely different story. The combination of what appears to be neglect and incompetence, poor communication, excessive wait times, and a lack of attention to detail has significantly damaged my confidence in their ability to properly care for my vehicle. I sincerely hope this was an isolated experience, but after this visit, I am left questioning whether I can trust them with my vehicle in the future.

I am ecstatic! IF you are ever in need of a vehicle, Enterprise Auto Sales on 11238 N Interstate 35…read moreSan Antonio, TX, is the place!!! From my sales agent Kelsie Parham, I received an easy-going, full of life, patient, kind, and knowing the business. I drove @ 4 hours after receiving my approval. People may think I am crazy; however, when you receive the fantastic care I received, you too will be ecstatic. Kelsie checked on me while I traveled. I never received this type of people skill (Caring) from anyone. Once there, I received a greeting by a beautiful smile from the front desk (sorry, I do not remember his name). Kelsie explained everything to me in detail and made sure I knew some car features (that she chose for me). If I did not like the car, of course, there were more. I witnessed others come in to speak with her, and she was just as kind and patient with them. You are an exceptional, beautiful, patient, and caring individual, Kelsie Parham! Your spirit resonates with me. " KEEP HER ENTERPRISE! and give Kelsie what she deserves." I wanted to hang around with the entire staff. Thank you, everyone, especially Kelsie, for showing me another side of the car business. BEST EXPERIENCE I EVER HAD!!! I will be back when the time comes and I am telling everyone you all- LOL- (EPIC)

It was very bad the manager would not even take the time to even listen to my insurance person…read moreAngel do better Quality it was not your store was very hot not water or nothing offered Texas is hot hello They said 2 people called in but no excuse for the treatment

Super nice people we started manager Eli , and then it was Scott our sales person…read more and our representative person John Ledrama . Thank you for help us . we are going to enjoy our upcoming retirement

Louise Help me on purchasing My new Chevy truck , super happy with his communication and made my…read morepurchase smooth and fast !

I worked with Alex H., and after a day of dealing with bad dealers, working with Alex was great!…read moreSuper friendly, knowledgeable, and transparent. Arguably the best dealership experience I've ever had. I can't speak for any other dealers at Jordan Ford, but Alex made my experience stress-free. Highly recommend. Also shout out to King Solomon and the other friendly gentleman that wore a cool belt (you know who you are )

After purchasing an $80,000 Ford F-250, we expected professional and reliable service from Jordan…read moreFord. Unfortunately, our experience has been extremely disappointing. In January 2026, we brought our truck to Jordan Ford for an open recall. The dealership kept it for two days, then called us to pick it up. When I asked the service advisor what had been done, I was told, "Nothing--Ford canceled the recall." We were later informed that the truck had two open recalls: one involving the rearview camera and another involving a PCM and TCM update. When we contacted Jordan Ford, we were told that both remedies were available, that the rearview camera update could be completed remotely, and that the PCM/TCM update had to be performed at the dealership. After leaving the truck at Jordan Ford for another three days, we were told it was ready. However, upon pickup, we discovered that only the rearview camera recall had been completed. That update could have been performed at home, while the PCM/TCM recall--the repair that required an in-person dealership visit--was not addressed. When we expressed our frustration, our service advisor, Rene Contreras, simply laughed. That response was completely unprofessional and unacceptable. After two separate visits and several days without our vehicle, Jordan Ford still failed to complete all available recall work and treated our concerns dismissively. We will not be returning to this dealership and cannot recommend it to others.

We spoke with Charels yesterday. Man if you want a really good sales man request Charels. Be far…read morethe best experience I've ever had when looking to buy a car. Would definitely go back and do business again. Thank you Charles for a fantastic car buying experience. Update Charles is so good to work with i just bought another car from him

I had an exceptional experience at World Car Nissan! Shopping with bad credit can often be…read morediscouraging, and at many dealerships, customers are easily dismissed or pushed aside. However, the team here was the absolute opposite. My salesman, Charles, alongside the phenomenal finance team of Eddie and Malcolm, went above and beyond to assist me. They never rushed me, treated me with the utmost respect, and worked tirelessly to get me approved and into a reliable vehicle. If you are looking to purchase a vehicle, I strongly recommend going to see Charles, Eddie, and Malcolm. Because of their professionalism and genuine care, I will proudly continue to bring my business back to this store. Five stars all around! Thank you guys!!

T.C and Austin were very helpful and worked with me to get into a 2026 KIA Sorento! They made the…read morewhole process enjoyable to buy from a dealership again! It you need a new KIA go with T.C and Austin they'll get you into a new car in no time!!! Well be back again in the future to purchase another vehicle.

I am extremely disappointed with my ongoing experience at World Car Kia North and, after more than…read morea year of trying to resolve the same issue, I feel I have exhausted my options. When I purchased my Kia, I also purchased and paid for both a service/maintenance plan and tire and rim protection. More than a year later, these products have still not been properly activated or reflected in the dealership's system. I have now visited this dealership approximately five times and have had to explain the same issue repeatedly to different employees. Each time, I have been told it would be addressed, yet the problem remains unresolved. During my fourth visit, I was there for a separate tire issue and again brought up the fact that my coverage was not showing. It still was not corrected. I was also previously advised by dealership personnel that the Finance employee who originally sold me these products was no longer employed there due to issues with her work. Whatever occurred internally, however, should not become the customer's responsibility. I purchased these products through the dealership and paid for them in good faith. Now I have had a tire blow, which is exactly the type of situation for which I purchased tire and rim protection. I have been trying for three days to get this resolved. While I have possession of my vehicle, it is currently on a spare tire, and I cannot reasonably continue driving it this way while waiting indefinitely for the dealership to address a coverage issue that has already existed for more than a year. Today I called again and was advised that Bailey was off and that "she can call you tomorrow." I understand employees have days off, and my frustration is not with someone being unavailable. My frustration is that an issue this longstanding apparently cannot be handled by anyone else in her absence. After explaining the situation again, I was transferred to Finance. Unfortunately, this has become the pattern. Every time I call, I am transferred between departments. I have specifically requested to speak with a manager multiple times and have yet to actually be connected with one. At some point, someone in management needs to take ownership of this situation rather than continuing to redirect me to another employee or department. I am not asking the dealership for a courtesy or exception. I am asking World Car Kia North to honor products that were sold to me by their Finance Department and that I paid for. I should not be required to pay out of pocket for something that should be covered because of an internal administrative failure to properly activate the protection plan. Likewise, I should not have to explain the same situation during five separate visits and numerous phone calls simply to receive benefits I already purchased. More than a year. Approximately five visits. Three days trying to resolve my current tire issue while relying on a spare. Numerous phone calls and transfers. Multiple unsuccessful requests to speak with management. And I am still trying to get the dealership to recognize coverage that I paid for when I purchased the vehicle. What makes this especially disappointing is that I have otherwise enjoyed my Kia and had been seriously considering purchasing a second Kia. This experience has made me reconsider that decision. Customer service after the sale matters just as much as the experience of purchasing the vehicle. I have now escalated the matter in writing to dealership management. If it cannot be resolved at the dealership level, I will pursue the appropriate escalation channels with Kia America and consumer agencies. I would simply like someone in management to take ownership of this issue, review my purchase documentation, correct the coverage I paid for, and provide a resolution. After more than a year of attempting to address this, I do not believe that is an unreasonable expectation.

Getting the car in for a 5k service today. The Mummy is playing in the Customer Lounge. Whatever…read morehappened to Brendan Frazier? Happy Motoring.

The only reason I'm giving two stars is the fact we did find good value in the price of the car we…read morebought. Other than that, I would've given zero stars. The service and process was horrendous. The new car was filthy, even after they attempted to clean it, which has zero attention to detail. The car also only came with one key fob. They could not find the other, and had no urgency to replace the missing key fob. Too many other negative comments to mention here, but I would steer clear of this place, don't waste your time.

I have gone through the same exact thing I cannot wait until I am finished paying it off. It has…read morebeen broke down more than it has ran and when I report it it's OK for them to do shabby business in Florida. That's allowed put you in an unsafe car that leaves you stranded in every worst place possible and sits in the shop for months on end, because it overheated so much it burnt two of the heads, and they had to be reworked.

Went to Byrider to get a vehicle, I decided not to purchase a ride because there seemed to be…read moresomething shady about the whole deal! I was told that I only needed to put 800$ dwn but when I chose the car I wanted I was told 1000$ was needed. Yes I refuse because I was told one thing but when I got there it was a different story. All of the cars are over 100K, over priced and some of them are just disgusting on the inside ! These people try to hustle you and then they get mad when you decide not to buy a car from them which is very unprofessional, I know this is a second chance business , But come on we deserve reliable cars as well, everyone needs a reliable car and this business doesn't care about that, they just want to make a sell!! All I can say is Buyers Beware !!!!!!

Mikaela in the business office single-handedly ruined my life. I paid over 8,000 for a down payment…read moreon a vehicle I was asked to return, upon returning the vehicle Mikaela and Jerry informed me that the only way I would be refunded for the down payment is if I allow them power of attorney to sign my name. Mikaela personally cancelled the refund of my deposit and is informing me that she doesn't have a manger on site. So either she the one managing the location or shes lying.

Purchased a vehicle and 1 month in I have nothing but problems. The fix is to keep taking it back…read moreto them so they can keep fixing it. All this just because they won't admit that they sell nothing but lemons. The customer sales lady even had the gall to say her job is more stressful than mine and she "understands". My advice is go to the dealership and dont deal with non car people. The customer service is great but only becuase it has to be when you sell a bad product.

First I would to say this place is awesome. Patrick and Larry helped me get into a car that I love…read more Other dealerships said no but AutoSelect said yes. I had a very low down payment and my monthly payments were I wanted them to be. Good or bad credit they work with you and they treat you like family. Please go see Patrick and Larry

From the owner: Our goal is to aid car buyers with any auto sale negotiation. Patrick Simon and his team have the…read moreexpertise in sealing advantageous deals for both the client and car dealers. His methods are the new way of doing business that gives customers peace of mind when purchasing their vehicle. Auto Select's goal is to help customers get into their dream vehicle while providing them the best experience possible. Patrick Simon is passionate about what he does and cares about the customers more than the overall deal. He cares to give them the best deal while giving them a great experience. He loves the confidence when they get the best deal while attaining a friend. It is his goal for clients to do business with Auto Select, now and in the future.