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    CarMax

    2.9 (169 reviews)
    Open 9:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

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    John D.

    I bought a car from this place & they did not want to release it to me. I provided them with the proper paperwork and they still denied releasing me the car. The manager Luis is a complete imbecile and does not understand customer service nor client neeeds. Stay very wary from this place. When I asked Luis if he wanted to review my paperwork. He said No because it shows on his end that the vehicle has not been purchased. He's incompetent on his position and needs to be trained properly. How can Car Max let this man be manager? I apologize if he identifies as women..

    Order a car from this place "I paid shipping". They said if the car doesn't match description as they posted they will refund my shipping cost. Well, after signed all the document brought car home, I so disappointed because passenger's back door completely repainted with very bad job which is they don't mention at the beginning. Ended up brought car back but they never issue my refund. Don't waste your time go there.

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    4 years ago

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    5 years ago

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    5 years ago

    Very bad service they will argue with you about anything you bring up under your warranty they want it all the way broke down.

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    7 years ago

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    Page 2 of 5

    Ask the Community - CarMax

    Review Highlights - CarMax

    I was in and out in 1 1/2 to 2 hours and again was the best and easiest car buying experience I've had.

    Mentioned in 11 reviews

    Read more highlights

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    EchoPark Automotive - Avondale

    EchoPark Automotive - Avondale

    3.9
    (152 reviews)

    They had exactly the car we were looking for, at a lower price than other dealers, so the hour…read moredrive didn't matter. All their staff are friendly and well trained in their method of selling. They are a no negotiation dealer, and have a few high price add-ons that they push including a high document fee and a cleaning and prep charge . We decided to buy and that's when problems started. Either the staff isn't well trained in using the computer program, or the program isn't a good one. Firstly, the contract was written up for the wrong car but with the right VIN. Then it took two hours to get a corrected copy. Then they put the wrong name on the receipt for the deposit. When we came back the next day with the funding, a small scuff on the car hadn't been buffed out as promised, so there was another wait. Would I buy from them again? I probably would give them a chance again. All in all, even the ridiculous no choice charge for what is basically a Scotchgard treatment, we saved between $2500-$3000.

    They must not inspect vehicles because after buying a used car, the gas tank wouldn't fill past…read more3/4's. Took it back and they said they found nothing wrong so I have to pick it up and try again instead of them testing the problem. They wouldn't add gas to see the actual problem. Picked it up, took it to a gas station and it did the same thing. I moved it around a little and tried again and gas would flow but there's obviously an issue that they don't care to fix. Go anywhere else but here to buy a car. Also, why so many workers standing around in the lobby but I have to wait hours every time I have to come down there even when I have an appointment after checking in. Ridiculous.

    Valley Car Group

    Valley Car Group

    3.6
    (59 reviews)

    WOW....Jason H treated us with so much courtesy and professionalism we were very impressed…read more Stress free and we were very comfortable with every phase of the selling process We definitely give them 5 stars plus WONDERFUL experience to offset so many bad experiences with other companies ASK for Jason H

    Bought a 2021 ford ranger lariat fx4 from them back in Feb. The salesperson messed my name up on…read moreall the paperwork and had to be told multiple times what he did wrong to get it fixed. When he corrected it, he only corrected it on the DMV paperwork, not the auto loan, warranty, gap insurance, or any other paperwork. I pointed this out to them multiple times and they didn't correct it, resulting in me having to call all those institutions and get it corrected myself. He also did not flag the lifted truck option on the warranty he sold me despite the truck being lifted. They fixed this last part for free without any cost to me, so I guess they get half a point for effort there. Now that we get past the initial paperwork part of where this purchase went wrong, let's get into the mechanical issues with the vehicle. On my test drive, I noticed a burnt rubber smell coming from the left rear of the vehicle that I now know is symptomatic of a leaking rear axle seal. The power train warning light was also on the truck. I reported both of these things to the dealer and they said they would fix it with their partnered shop. They took the truck to the shop and told me they need to replace the wiring harness to correct the power train issue error. After that, they had to send the truck to a local transmission shop for a rebuild of the transmission, and that shop told me that there was an axle seal leaking. I passed that information on to the dealership to see if they would fix that or if I would have to, and they completely blew me off. Because of weeks back and forth where the dealership told me repeatedly that they'd communicated with other parties and then I call those parties and they all state they never heard from the dealership, I decided I no longer trusted that dealer or their mechanics at all and I took the car to a ford dealership. Immediately spotted the seal issue and diagnosed that the transfer case motor wasn't engaging. Swapped the motor and then had to diag that the wiring harness was messed up. I would not recommend buying a car from overstockvehicles or their partner organization valleycargroup. The only positive of this experience was getting them to foot the bill on a transmission rebuild for a vehicle that has known transmission issues.

    Vehicle Purchasing Service

    Vehicle Purchasing Service

    4.9
    (24 reviews)

    I really can't say enough about Dave! My family has been working with him for all of our car…read morebuying needs for over a decade, and he is the only one we trust. Not to mention, his fee is an insane deal (and he really should be charging more for the incredible service he provides!). I was finally ready to buy my first car this month and I knew immediately that Dave would be the only one I would trust in my first car buying experience. He found me the PERFECT car well within my budget and worked with me all along the way to make sure I felt comfortable and that I was informed of all the important information. He made the entire process so easy and stress-free, and I can't think Dave enough for finding me the perfect car that I absolutely LOVE, which we signed for today! You don't need to look any further - Dave is your man! Incredible service, incredible price. Worth every penny and more!

    VPS Rocks! (Out-of-State Purchase)…read more I've been searching Autotrader, craigslist and Facebook marketplace for a couple months now looking for another heavy duty vehicle for my newly started business. I've never used a auto broker before and was skeptical this would go smoothly as I usually try to have friends or family check vehicles out for me but we all know how that can be. I found VPS on Yelp and after doing some research by visiting his website along with the many reviews on Google/Yelp I decided to take the plunge. I contacted Dave via text late on a Saturday and was texted back that same night. He ask for a link to the vehicle I was interested then without asking pulled the Carfax of the truck and showed that it had been in a minor accident. We discussed more and I decided I was serious and ready to make the purchase. Dave swiftly took over and made an appointment with the seller, scheduled a basic vehicle inspection that included a diagnostic check as well as 10-20 photos of the body and undercarriage including a short video of the engine idling that I specifically requested. I then proceeded to negotiate a price with the seller that we eventually locked in. I was able to send the funds directly and securely witch gave me added piece of mind. Dave met with the seller got all the paperwork taken cared of (notary, title, bill of sale, etc) as well scheduled/coordinated a new windshield replacement that the seller agreed to take care of prior to selling me the vehicle. Lastly Dave was able to clean, prepare and store the vehicle safely till we could schedule shipping to me. Dave went above and beyond my expectations! He was willing to help with whatever was needed. Reliable, friendly, vehicle knowledgeable and great communication. This was the smoothest out of state purchase I have ever done. I will definitely use vehicle purchasing service in the future. SAFE, EFFICIENT and Reasonable! Thank you very much. VPS - "Enjoy your life, I got this" Best Regards! Daniel

    Wii Auto Sales

    Wii Auto Sales

    2.4
    (44 reviews)

    I've been a customer of Wii Auto service center for over a year now. I originally came in on a…read morerecommendation for an oil change. I was very pleased with the service. I have since had other work done here and oil changes regularly. The staff is very professional and kind. I would especially like to compliment Susan, one of the management team. I had a slight issue which she promptly resolved. She runs a very tight, professional ship. I will continue my patronage here based on all of the good experiences I have had. I would definitely recommend this business to others. In fact I have referred both friends and family to them. They've built a trust with me that I admire and appreciate. Exemplary service!

    I bought my Truck early January, paid in full. They gave me a temporary plate and registration…read morewhich expired in March..Still no title or plates. They issued another temporary registration and temporary plates in March, good until May 27. I called them a week before it expired and she assured me I would have title and plates by May 27..June 1 rolls around and nothing..I had to call them and she issued another temporary registration and temporary plate, this time good until Jan 27, 2027. I have no idea if I even own my truck, and maybe they are trying to steal my money. Who doesn't get their title and plates within a year of buying a car? I have no idea if this company is on the up and up, or they sold me a stolen truck or something..I would stay away from them if you want to own the car you buy from them

    Avondale Nissan

    Avondale Nissan

    2.8
    (234 reviews)

    I love my new 2026 Pathfinder!! Ask for Ricky!! I knew what…read moreI wanted before I got there and he made my car dreams come true!!

    1 star. And I want to be specific about why so this is actually useful to someone…read more We came in knowing what we wanted and were upfront the entire time that we needed the lowest possible price. Here is what we got instead. The salesperson added tint and a car alarm system to our contract without ever disclosing they were optional. There was no itemized add-on sheet. There was no 'would you like to include this or not.' They were simply presented as features already on the car. I have bought cars before. That is not how it is supposed to work. The finance office was its own problem entirely. The finance manager rushed us through every document without explaining a single charge. We were asked for a deposit before we were ever shown a full breakdown of the numbers. The office smelled heavily of vape covered by a candle, which tells you everything you need to know about the professionalism level we were dealing with. We are a mother and her teenage son. We were not given the transparency or respect that every buyer is entitled to. Whether that was intentional or not, the result is the same. We are currently disputing the contract and have escalated to the General Manager. We have documented the experience in detail and are prepared to contact Nissan corporate and the Arizona Attorney General's consumer protection division if this is not resolved fairly. If you are a woman, a parent, or anyone who feels like they might get steamrolled in a finance office please bring an advocate with you, demand an itemized add-on list before you ever sit down with finance, and do not let anyone rush you through a signature. You have the right to read every line. I hope this gets resolved. I will update this review if it does.

    CarMax - usedcardealers - Updated June 2026

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