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    Avondale Nissan

    2.8 (234 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 month ago

    Services - Avondale Nissan

    Vehicle battery testing

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    23 More Services

    Auto general diagnosis

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    This clearly says optional, yet they added it on the price after I clearly stated I decline all add ons.

    I had a very disappointing experience with Avondale Nissan. The pricing and/or terms presented during my purchase were not clearly disclosed and did not match what I was told beforehand. After reviewing my paperwork, I believe I was misled regarding the true cost of the vehicle and add-ons. This raises serious concerns about transparency and business practices. I have already contacted management and am in the process of filing complaints with the Arizona Attorney General, FTC, and BBB if this is not resolved promptly. I am giving the dealership an opportunity to make this right and will update this review based on how they handle the situation.

    *DISCLAIMER: Long review but well worth the read if you do not want to get SCAMMED I HIGHLY recommend you NEVER go here especially if you are working with Rodrigo Amezcua or his manager Saheem! I inquired about a car and went in to meet with Rodrigo. I let him know my budget & monthly price and that I wanted a decent amount on the trade in and negotiate the car price He told me the amount for the trade in and car. I negotiated with him on both and he said he would go bring it to his boss (Saheem). 20mins later said we can give you that but during that time I texted my husband and he said that wouldn't work so I negotiated more. He agreed on my trade in and going down on the car, I told him I would ask my husband after he got approval from Saheem so he left again to ask and came back with a paper (shown below) where he wrote $27,700 on it for the "out the door price" and he showed me on his computer different interest rates & monthly payment options. I said I would let him know tonight (this was after he talked to his boss 2x and "got his approval" We applied, got approved, then I texted Rodrigo (shown below), then called him. I told him we would bring the check tomorrow & pick up the car. Rodrigo said great I'll call my boss and tell him-I'll see you tomorrow Next day-no response (shown below) when prior he had been very responsive trying to get a sale. We came & were told Rodrigo wasn't in and was off for the next few days- none of which Rodrigo told us. They got the mgr (Saheem). Saheem told us that the car was $33k w/trade in & that he told Rodrigo that when he went in to ask for his approval of my negotiation. I told him that Rodrigo went in to see him TWICE and said that he approved it both times and even came out with a paper where he wrote the car amount and the different possible APR rates we could get. Saheem said that Rodrigo never went in two times- only ONE time and that he denied my negotiation and told him to tell me it was $33k. I told Saheem that I called Rodrigo last night and told him we got approved and would bring the check the next day and he said he was going to call and let you know. Saheem said Rodrigo NEVER called him. I asked Saheem if he could work with us somehow because we already got approved and all Saheem did was continuously explain the process stating that "we should have already known" that if he would have agreed to the negotiated price that I would have been given papers to sign (which we have never done before with any of the other cars we bought from other dealerships- one of which we picked up the next day). Saheem had no compassion and continued to explain "how the process works there." I told him I would write a review about my experience that wouldn't be a positive one and he said to me "If you write a bad review then I won't help you." I told him I would hold off and he "called to see what he could do," came back 3 mins later and said he could take $1k off the price to which we said no because that was still a big difference from the amount of the check we had still. Saheem told me IN FRONT of his other employee- the counter part of Rodrigo- "yeah well I'm sorry this happened so when Rodrigo comes back I'm going to write him up for this," ( extremely unprofessional and inappropriate to state the disciplinary action that you will be giving another employee in front of their counterpart). So My husband called Rodrigo multiple times- no answer. Days later Rodrigo tried to email me(shown below) Then I recvd a call from the dealership asking "is there anyway we can get my business back with them because they have other cars." We were lied to multiple times to the point where we applied for a LOAN under a LIE of a false amount and then was ghosted by Rodrigo, were berated by the manager Saheem about how we should have "already known the process," then threatened to not be helped if I wrote a review

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    Do not trust the sales team. They are criminals and will change the sales price, add hidden fees, lie about options.

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    Review Highlights - Avondale Nissan

    Schedule your car service with Julie Spickerman she is amazing!!!!

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