I love my new 2026 Pathfinder!! Ask for Ricky!! I knew what I wanted before I got there and he made my car dreams come true!! read more

Avondale Nissan - Auto Parts & Supplies Near Me - Avondale, Arizona

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1 star. And I want to be specific about why so this is actually useful to someone. We came in knowing what we wanted and were upfront the entire time that we needed the lowest possible price. Here is what we got instead. The salesperson added tint and a car alarm system to our contract without ever disclosing they were optional. There was no itemized add-on sheet. There was no 'would you like to include this or not.' They were simply presented as features already on the car. I have bought cars before. That is not how it is supposed to work. The finance office was its own problem entirely. The finance manager rushed us through every document without explaining a single charge. We were asked for a deposit before we were ever shown a full breakdown of the numbers. The office smelled heavily of vape covered by a candle, which tells you everything you need to know about the professionalism level we were dealing with. We are a mother and her teenage son. We were not given the transparency or respect that every buyer is entitled to. Whether that was intentional or not, the result is the same. We are currently disputing the contract and have escalated to the General Manager. We have documented the experience in detail and are prepared to contact Nissan corporate and the Arizona Attorney General's consumer protection division if this is not resolved fairly. If you are a woman, a parent, or anyone who feels like they might get steamrolled in a finance office please bring an advocate with you, demand an itemized add-on list before you ever sit down with finance, and do not let anyone rush you through a signature. You have the right to read every line. I hope this gets resolved. I will update this review if it does. read more

Dealership is shady and has pushy sells tactics. Be careful and make sure you have your mechanic with you so he/she can do a complete inspection. read more

I had a very disappointing experience with Avondale Nissan. The pricing and/or terms presented during my purchase were not clearly disclosed and did not match what I was told beforehand. After reviewing my paperwork, I believe I was misled regarding the true cost of the vehicle and add-ons. This raises serious concerns about transparency and business practices. I have already contacted management and am in the process of filing complaints with the Arizona Attorney General, FTC, and BBB if this is not resolved promptly. I am giving the dealership an opportunity to make this right and will update this review based on how they handle the situation. read more

Avondale Nissan - This clearly says optional, yet they added it on the price after I clearly stated I decline all add ons. - Auto Parts & Supplies Near Me - Avondale, Arizona

BEWARE CONSUMERS, ESPECIALLY IF YOU ARE A WOMAN The Avondale Nissan sales management team has got to be the most disrespectful, unprofessional and disorganized group of men I have ever encountered! Do yourself a favor and go elsewhere! read more

Very shady! Do not buy a used car from here! They said I had three days if there was a safety issue with the car they sold me. There was, so I took it back because my mechanic said there were safety issues. The shocks were leaking a suspicious leak and rattle, etc. They of course, said everything was fine when I took it back for inspection. Five days later, my steering wheel shook violently I could barely pull over to the side of the road ! Took it to big O tires a couple blocks down and they had to replace the shocks, bushings, stabilizer bar, etc. They will not help you and there's nothing you can do about it except for give them bad ratings and contact BBB !!! Perhaps a lawyer, depending on the situation! OH! And I almost failed to mention they have a D- score with the Better Business Bureau. Unfortunately, I didn't look at that before I purchased the vehicle! That's funny! Shelby Williams just wrote on here he would help me when he just stated on the phone he would not!!! MORE LIES! read more

They try to add OPTIONAL things into your car loan when I asked for the to be removed! Went and took my business elsewhere come to find out from the other dealership that what they were doing is illegal they can not force you to buy and optional add ons just because they are already installed be carful with these grimy people! read more

Sales representatives from Nissan don't care about their customers. I set up an appointment and waited an hour and 20minutes without anyone talking to me. It was such a waste of time and gas. NO RECOMMENDED. Go to other dealerships where staff are ACTUALLY friendly. read more

I just purchased a Frontier PRO X from this dealership and overall I am very pleased with how I have been treated .. I'm looking forward to my first service dept experience very soon read more

I bought a vehicle from Avondale Nissan. I was super disappointed with the quality of the vehicle. My new car had faulty brakes, no working ac and no gas in the car and a dome light falling out of place. I had to ask them to fil up the tank. These are things that should have been caught in an inspection. Corey, an employee of Avondale Nissan reached out to me and assured me that things would be different. He assured me that if I just gave them another chance, things would change. So I did. I paid $400 something dollars to get my brakes fixed. Brakes are still squeaking as if they were never repaired. I also got a oil change. My car is still leaking oil. Corey assured me that they do through inspections on their vehicles before putting them on the lot. There is no way that a decent mechanic would have thought squeaky brakes and leaking oil was acceptable. The horn stopped working after having my car serviced. The check engine light is still on after having my vehicle serviced. When I asked them about it, no one seemed to care. They said it would go off by itself. Is that how you treat customers? I am tired. I am tired of asking. I am tired of being told it will be different. I won't ever come trust my car with Avondale Nissan again. I basically was conned into buying $10k of extras that I won't ever use. I won't ever use the "free" oil changes that I paid $1000 for. Free does not matter if you have to return to get things fixed several times. The quality of the service borders on fraudulent. Do it right the first time or don't bother. I won't ever complain again. I just won't ever be back. read more

Do not trust the sales team. They are criminals and will change the sales price, add hidden fees, lie about options.

I would not recommend this dealership to anyone! It was a bad experience from beginning to end. The sales team cannot be trusted. The minute we walked in the door, the manager told us that another couple was coming in to look at the same car. Then the salesman he handed us off to said the same thing. I told him we don't play games. We weren't going to buy a car because someone else might want it. They tacked on $5K worth of "add ons" that were already on the car, just for added profit. The interest rate was 14.99%, which was ridiculous! They refused to acknowledge the smoke smell in the car but kept it for a day to clean it. We specifically asked them to triage the smell, but they did nothing because the salesman couldn't smell it, as he admitted that he smoked and therefore can't smell smoke. He promised to fill up the tank, which is pretty standard no matter where you go. The next day the car was delivered to us with the same horrible smell and the tank was on E! We drove 2 miles and the low fuel light came on. We've told them and they don't seem to care. They don't care about their customers, they only care about making that sale. They would not negotiate or budge an inch on anything. There is no negotiating with this dealership. My family members told us to walk out and we definitely should have! read more

Avoid if at all possible. Or if you purchase a car here hope and pray it's good because mine was not and I am now $4000 in repairs. I pickaxed a car and within 5 days the transmission went out. They replaced it twice but didn't not do it correctly and now warranty is voided and I am paying out of pocket. I have tried to resolve with management but that's been an even more of a challenge. Just avoid if you can I know I wish I did. read more

*DISCLAIMER: Long review but well worth the read if you do not want to get SCAMMED I HIGHLY recommend you NEVER go here especially if you are working with Rodrigo Amezcua or his manager Saheem! I inquired about a car and went in to meet with Rodrigo. I let him know my budget & monthly price and that I wanted a decent amount on the trade in and negotiate the car price He told me the amount for the trade in and car. I negotiated with him on both and he said he would go bring it to his boss (Saheem). 20mins later said we can give you that but during that time I texted my husband and he said that wouldn't work so I negotiated more. He agreed on my trade in and going down on the car, I told him I would ask my husband after he got approval from Saheem so he left again to ask and came back with a paper (shown below) where he wrote $27,700 on it for the "out the door price" and he showed me on his computer different interest rates & monthly payment options. I said I would let him know tonight (this was after he talked to his boss 2x and "got his approval" We applied, got approved, then I texted Rodrigo (shown below), then called him. I told him we would bring the check tomorrow & pick up the car. Rodrigo said great I'll call my boss and tell him-I'll see you tomorrow Next day-no response (shown below) when prior he had been very responsive trying to get a sale. We came & were told Rodrigo wasn't in and was off for the next few days- none of which Rodrigo told us. They got the mgr (Saheem). Saheem told us that the car was $33k w/trade in & that he told Rodrigo that when he went in to ask for his approval of my negotiation. I told him that Rodrigo went in to see him TWICE and said that he approved it both times and even came out with a paper where he wrote the car amount and the different possible APR rates we could get. Saheem said that Rodrigo never went in two times- only ONE time and that he denied my negotiation and told him to tell me it was $33k. I told Saheem that I called Rodrigo last night and told him we got approved and would bring the check the next day and he said he was going to call and let you know. Saheem said Rodrigo NEVER called him. I asked Saheem if he could work with us somehow because we already got approved and all Saheem did was continuously explain the process stating that "we should have already known" that if he would have agreed to the negotiated price that I would have been given papers to sign (which we have never done before with any of the other cars we bought from other dealerships- one of which we picked up the next day). Saheem had no compassion and continued to explain "how the process works there." I told him I would write a review about my experience that wouldn't be a positive one and he said to me "If you write a bad review then I won't help you." I told him I would hold off and he "called to see what he could do," came back 3 mins later and said he could take $1k off the price to which we said no because that was still a big difference from the amount of the check we had still. Saheem told me IN FRONT of his other employee- the counter part of Rodrigo- "yeah well I'm sorry this happened so when Rodrigo comes back I'm going to write him up for this," ( extremely unprofessional and inappropriate to state the disciplinary action that you will be giving another employee in front of their counterpart). So My husband called Rodrigo multiple times- no answer. Days later Rodrigo tried to email me(shown below) Then I recvd a call from the dealership asking "is there anyway we can get my business back with them because they have other cars." We were lied to multiple times to the point where we applied for a LOAN under a LIE of a false amount and then was ghosted by Rodrigo, were berated by the manager Saheem about how we should have "already known the process," then threatened to not be helped if I wrote a review read more

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This dealer advertised a 2025 Nissan Altima with 2,500 miles for $18,998. I drove 45 miles to the dealer, asked about the car, took it for a test drive, and said I would pay cash for the vehicle. I was going to trade in my 2014 Nissan Altima and buy the car. The salesperson came back with the numbers and they added nearly $5,000 in "options" to the vehicle, raising the price by that amount. I said if the car comes with those, which it did, then they weren't really "options" and they should have been included in the price of the vehicle. I wouldn't have wasted my time to go there if they had been truthful with their advertised price. Literally the first and only time I have had this happen at a dealership. read more

First thank you to this guy Albert Martinez. This guy for me in and out in less then an hour for a oil change no appointment just dropped in and out. Helped me out, got me info I needed and left happy and without any drama. Second, place is nice and cool, no one riding you too but anything. Just a head node to see if I was good and I was and I was not bombarded with sales people trying. Head nod works there. Haha read more

Avondale Nissan - My man's info - Auto Parts & Supplies Near Me - Avondale, Arizona

Sara was great getting my friend in the right vehicle and with basic knowledge on a used vehicle she purchased through Avondale Nissan. The Financing office was a bit pushy with her as can be expected, I guess. After purchasing and upon returning home, she realized Avondale Nissan did not properly transfer ownership in a manufacturer's app to her and she could not start her newly purchased vehicle and had to borrow my vehicle to drop her son the next morning at school. After waiting until @8:30am for Sara to arrive at the home and properly transfer the vehicle to her in the app, the rest has been good. read more

Edited review: When I picked cup my car things weren't exactly as I anticipated. For some strange reason my car wouldn't charge, but when I had it towed back, all Kyle did was plug it in and it reset. I imagine it was a glitch with the software, I'm just so thankful it's working and back to normal. The blue lights that showed it charging weren't coming on and it had a different dash display than it's regular. So, I was very worried. I understand there aren't a lot of electric vehicle drivers in Arizona. Also, when I picked it up the car door was not shut. I was like what? That's what I just paid for. It was communicated that it was the car door handle making the system error in my car, previous review is below. I had a quote of $550 and I wasn't sure if it was worth the fix. It's a 2013. I was so happy when Kyle said it was the handle thinking they were fixing the door and handle so the issue would not happen for that amount of money. I didn't realize the door was body mechanic issue and I was referred to equinox. I wasn't the happiest but I understood my confusion. So, when I had my car towed back after talking to Kyle about my charging issue I expected the problem to be resolved and he did better! One of his techs helped my door get more back in place as a temporary fix and their leaf specialist said this is common issue. I will have the door fixed at a body shop, I am very grateful Kyle went above and beyond when I was not on my best behavior or expecting anything about the door to be fixed m. He is a serious asset to this company. I want to say thank you and I hope you trust this Nissan dealership with all your needs. I was wrong thinking I couldn't trust them. It was just a glitch is what my uncle said when I called this morning and told him what happened. He builds electric vehicles and owns a fully electric dealership in California. I am grateful and if I ever need help with my car in this area I know I can trust my car being taken care of here. I couldn't believe it when the T/S system error came on and all the lights and everything started flashing and clicking! I thought my electric vehicle was broken! I was sure I would be told it was going to cost the price of a new car to fix, BUT I had it towed to the dealership like the error code said and they gave me a fair price to get a new door handle, my door hasn't shut properly in years, I have been slamming it. Once I didn't get it shut and I drained my battery needing a jump. It's been an issue but I didn't know it could error the car, which I'm grateful for now. They were able to order the part and have it completed in less than a week! I am very pleased that this sweet little Nissan leaf is going to keep going! It has been really good to me. I love that car. Thank you Nissan for saving its little electric life. Oh, they also did a system check and tire, everything, it shows my car is in good working order everywhere and that really puts my mind at ease.. I don't remember the name of the tech but it sure looks like he did a stellar job! It has before and after photos! I'll post them here when I get them in my phone. Trustworthy. read more

Thought I'd share my experience with Avondale Nissan Service department yesterday. I've been taking my Nissans there for years and this will be the last time. They did me so dirty for the second time. I gave them a chance after the first time but this time nope. Sorry for the long post but for those interested or that may go there ... i scheduled a simple oil change at 12:30. Dropped it off was told they close at 4. I never received my usual texts for updates or anything from an advisor- so at 3:30 I went back to get my car. It was sitting in the back windows down flashers on with the service magnet on looking untouched. I asked my advisor he said it was weird they hadn't brought the keys up he'd grab them and be back. He "comped" my oil change and then the paperwork he gave me had nothing from the techs from this visit it was from the last. No bring it in at this mileage sticker and my last one was removed. So I get home and had a weird feeling that my oil change was never done. I checked and what do you know. It's old oil in the car. My advisor just reset the warning n the car and gave me old paperwork. read more

Had my timing belt replaced and they destroyed my engine and refused to take responsibly. They blamed it on milage, age of the truck, carbon anything they could find to get them off the hook the list goes on and on. Yet all of the symptoms from day one of the job being completed pointed back to misfiring which is a result of improper timing. Contacted the GM and Customer relations Manager with no results, Contacted the Lithia auto group and they blew smoke now I'm going to reach out to Nissan Corporate. read more

***SCAMMERS*** ***UPDATE 9/4/2024- Received a call from Cory in the legal department- he said he doesn't believe that this happened and he made derogatory comments about my family, insinuated we were too dumb to understand legal processes. He essentially said despite his associates lying to me, it was my fault for taking them at their word. Never ever go here unless you want to be lied to and gaslit later on when shit hits the fan.*** In May 2024, I purchased a 2019 Nissan Altima. My mom and I were told by both the sales associate Adrian and the finance manager Alan that the car came with a 7-year 100,000 mile warranty, which would cover various issues. However, I am now finding out three months later when the axel breaks that they blatantly lied to me-- THERE WAS NO WARRANTY. THEY LIED TO ME and sold me the car under false pretenses! And when I called the sales managers Adrian and Rual, they both said it was my fault for not reading the fine print?? I tried to reach out to the general manager Jon Anderson, no response. Now I'm paying anywhere between 1k-6k out of pocket for something the warranty should have covered. This dealership will scam you to make a purchase, and they won't care about it on the back end. It's frustrating because I really enjoyed my experience here but now I will never recommend this place again. read more

I purchased a 2021 Nissan Murano in December 2024, after 2 months this vehicle became a nightmare. The issues I have had in the 1st 6 months include cracked and faulty exhaust, air conditioning back vent completely missing, overhead console just falling off, glove compartment broken and missing parts. We have made numerous trips to the service department just to hear that this and that is not covered because I purchased a used vehicle, mind you it went through a 167-point inspection and is certified. I have had meetings with GM and management, and they are all the same making promises that they never keep, very dishonest in the way this dealership goes to business. All of these issues have come at my expense, worst buying experience I have ever had. read more

Absolute complete and utter unprofessionalism. We were never greeted by the salesman. We asked to drive a used car and then saw a new pathfinder we liked, that they are so afraid someone might steal a cheapie nissan they park used cars behind to block them in. When I asked if I could have the doors open it took an act of God to have him open them. The second I left one side to walk around the other, he locked it. These are barely 40k cars. I'm WAS a potential customer...but then you acted like it was a Ferrari dealership and I was trying to steal it. LASTLY, and most importantly, your incompetent salesperson accused my son of driving poorly on the test drive and had us run off the lot by the sales manager. Are you kidding? We were at Mercedes yesterday and he was driving cars worth 3 times as much as this trash. Nissan is going bankrupt for a reason and you should really watch what you say about someone's child. Totally inappropriate and unacceptable. There was NOTHING wrong with his driving, your salesperson on the other hand should just stick to being a Porter. PERIOD!!! Would never do business with liars anyway. Just because he didn't want to let us drive the Pathfinder. Or maybe it's because one of us was Black...hmmmm. read more

This is the worst dealership in Arizona. I bought a Chrysler from them and they fixed the transmission twice and it still messed up. I took it somewhere else and they won't communicate at all the with dealership I got my car at to get fixed for the 3rd time. They have been holding up the process to get my car fixed for over a month now and I'm so tired of it. This had been a nightmare and I don't know have to recover from this. I wish I never went to Nissan Avondale to buy my car .They need to own up to there mistakes and make things right. We called them so much now they just hang up instead of answering the phone. The dealership I have my car at to get fixed also said that Avondale Nissan do not cooperate and they are avoiding paying for something that is covered. I spent 24 thousand for a car 6 months ago and I've only driven the car for 4 months because it's been in the shop for the transmission problems. We now have to pull out a loan to fix the car. Now I have to pay for a car I can't even drive because Nissan won't help out. read more

El mas engañoso y deshonesto dealer de AZ, en el departamento de ventas de autos. me toco un vendedor agresivo y mentiroso , puros enredos y numerosos cambios en en trato pa sacarte hasta el ultimo dolar. read more

Amazing service I brought my car in with no appointment to get an oil change and new wiper blades. I was in and out quickly and was well taken care of. I found the staff to be very focused and professional. read more

This was the best experience my spouse and I have had at a car dealership. First, I'm not used to the service department actually answering the phone so that was a breath of fresh air when I got Christian on the line. He was extremely professional and got me scheduled for maintenance. We came to our appointment and they Uber'd us to and from the shopping center across the way while we waited! They were able to fix my problem and I will be returning! Thank you guys so much for such a wonderful experience! read more

Took my 23 Nissan frontier for its first official "dealership service". My service advisor was very friendly and my truck was taken care of. People have to realize these aren't drive through oil change places and you'll get your car in under 10 minutes. I usually will bring a book or have someone pick me up and leave the vehicle there. I'll be coming back for future service. read more

Called beforehand to make sure the vehicle was available as my drive was about 50 minutes to get there. My sales advisor, JJ, was very helpful and efficient and had the car waiting for me. Vehicle was as advertised and in great condition. Finance was a breeze. Whole experience enjoyable. read more

We bought several cars from Avondale however our sales lady wasn't there anymore so Rodrigo greeted us and he was very knowledgeable and great to work with, I was with my mom and she's very old so he seemed like he really wanted to make it easy for us. I did tell him I was probably not gonna buy that day and he still went above and beyond. I told him as soon as we got there please no games I just wanna get the best price, I did not wanna negotiate for hours and go back and forth. His manager Fahim came and told us he was gonna make it easy, then Rodrigo brings the numbers and of course after all the fees and some options the price was like 9k more. I asked what happened to the best price and his manager said "well do you want us to take the tint off the car". That is so rude and unnecessary so we just left. I wanted to buy the car from Rod but his managers tactics cost him the sale. I went to Peoria Nissan and bought a car there read more

Avondale Nissan - Auto Parts & Supplies Near Me - Avondale, Arizona

Brought my son's car in for an oil change. Sat in car for 10 minutes no one came to the car so I had to get down and tell someone I had an appointment. The person said they would contact my advisor but instead was answering the phone. Then another advisor showed up he was nicer and helped get the process started. This location is very dirty and they have ripped seats. I am glad I do not own a Nissan. read more

This dealership is dishonest. They promise what ever they think you want to hear not what is true. They promised delivery of the car at 5 and kept pushing it out until 9:30. We ended up having to hurry and go to pick it up before they closed. They said it was detailed, it wasn't. When I voiced my displeasure the manager told me I was a terrible person and to get out! read more

OMG warning!!!! buyer beware! please notice there are more 1 star reviews than 5 star, that should say enough! In my case, they screwed up the paperwork three times on a new car purchase and each time that they found out they THEY screwed up, they DEMANDED for me to drop everything and rush in to re-sign the paperwork and were very demanding and threatening! How would you like a call twice in the afternoon demanding and threatening that you HAD to be there by 5pm to fix THEIR mistakes with underlying threats and they continued to call approx every 20 minutes. The last time, I just brought back the car tossed them the keys and bought the exact same model and options down the street and saved over 50.00/month on the payment! In addition, I needed a tax write off for 2024 and because of their gross incompetence, by redoing the paperwork, it is now a 2025 purchase. ARGGGG!!!! They did refund my down payment, but they still owe me for my payment that I made. I have had to contest the payment at the credit card company. The next step will be to file grievances at Better Business Bureau, Arizona State Attorney General and any other agency that has jurisdiction. read more

***WARNING***WARNING***WARNING***WARNING*** Please Please Please avoid this dealership! They conduct fraudulent business. They sold me a tuck ( used but should not matter ) that they reset the computer (ECM) and on and on my commute home from AZ to CA the check engine light came on. This truck was a surprise for my son's 16th b-day and to be nothing but a total disappointment. I called Avondale Nissan shortly after the purchase got nothing but the run around. We tried from months asking Jon Anderson and his team for help and was ignored from day one. After a while when we could contact the dealership asking for Jon Anderson they would just hang up on me, WOW! That's how Jon Anderson and his team conduct business. We even tried contacting his boss Mike Hook, and guess what, he too did not award us the courtesy of a phone call. We searched for months for a truck, and everything on FB, OfferUp etc. the odometers were rolled back. Never in a million years would I think a dealership would screw "one", but they did. They are just as dishonest as those people selling on the market place platforms. They sad part is my son has worked over the years to save for his first truck just to be a bust. We tried to sue but we don't have the money to keep fighting even tho we have proof they reset the computer (ECM). We purchased the truck in Nov of 2023 and it has been sitting in my driveway since. It will cost and additional 6-8K to fix. It's sad that one can't even trust a dealership to be honest. I will say this in closing. Don't buy any used or new for that matter any car or truck from Avondale and if you do bring a scanning tool ( sad that one has to do this but live and learn ) to make sure there are no DTC pending being its take a while for the computer to run its course, it can be 1 hour or several days depending on your driving. I hope this helps someone. God Bless Love this reply: Hello, Your feedback is appreciated. It is unfortunate to see that you feel this way. Honesty and transparency are very important to our team. We are always willing to provide answers to the concerns of our customers. Please contact me directly so that I may further assist you better. Jonathan Anderson - General Manager - 602-782-1801 Jon Anderson you and your teams are crooks! I will never stop posting my experience on all platforms, and will exercise my 1st Amendment right! Hopefully you have lost business. I see people are reading my post and hopefully they are buying elsewhere, and costing You and Avondale Nissan money. read more

Had an extremely rough time with this dealership in the beginning. I bought a hyundai Tucson and after day 1 the check engine light turned on. I had to take the car back 6 times and the issue still wasn't fixed. I had a rough time with the staff. But then Brett and Corey was amazing to me. They give me a complete refund on the Tucson and helped me get into a Infiniti Q50 for nearly the same payment! Brett showed so much care and showed that he was passionate about helping me. At first they lost me as a customer but then made me a forever customer in my books. The only complaint I have is with the service manager JC he was so unnecessary rude. He cleared the check engine light multiple times and lied about fixing the car hoping I would just go away. He made unnecessary and unprofessional remarks. When Brett was showing me cars he said "you don't have to do this he's stuck in the deal" and told him not to help me. Why even say this statement. Overall I have to give the sales team and Corey a 5/5 and JC a 0/5. Thank you Brett and Corey for your amazing business and I can't wait to buy even more cars from you! read more

Traded in my vehicle and financed a loan for a price range that fit my budget with Isam the financial advisor and signed the paperwork only to come in two weeks later to be told that's not going to work and spoke with another financial advisor and they raised it almost $200 more when I clearly specified it was out of my range.. they told me I can refinance it later but the company the sent me to does NOT refinance and does NOT work with customers for a "grace period", "refinancing" or "changing date periods" They just want their money and genuinely don't care about trying to help you. read more

I'm not sure where to start. They asked me for a review of the service we had done. So, I reviewed it as... Customer experience is a joke. First, sending this email for the survey four weeks after we took the car in is ridiculous. The car was dirty when we drove away in it as explained to Cory. We sent several pictures, including a picture posted on the website. We listed several issues in the email. He asked us to bring it back to be detailed, giving us a date and time. Nobody there had any clue about the situation when we arrived at the time Cory sent us. When we picked it up the service person was abrupt and had no interest in explaining anything to us. The car was partially cleaned, nothing like a detail. There were grease/wax pencil marks in several places that were still there and the dashboard was still dirty. All of this was explained in a follow-up email to Cory. He has never responded to us. The email I'm referring to in the above paragraph... As you know, we worked with you to setup an appointment to bring in our new Kicks this past Friday, 11/15/24 at 10:00 AM. As you said in your email 11/13/24, "I have no issue in having your vehicle detailed here at the dealership." When we brought it in, we were turned over to Tony since nobody, including Tony had any idea why we were there. He asked to see the issues. I told him we shared several pictures with you. After explaining everything to Tony, he said he would take care of it. We also told him it sounds like there is an air leak from one of the rear windows. After six hours, a little after 4:00 PM, we had not heard anything, so we called the service department. The Service Adviser who answered asked who our Service Adviser was. We told him we only talked to Tony. He looked it up and said our Service Adviser was Blair. He put us on hold. When he came back to the phone he said, "It's done. Blair was just about to call you." We drove there and asked for Blair when we arrived. Blair looked it up in the system, asked if it was a Kicks and grabbed a set of keys which were for a truck. He had to go back into the service area and get the right keys. He pulled up the car and said, "The key is in the car" as he walked away. We asked him about the air leak. He said they adjusted the window channel and kept walking. He didn't indicate which window. We received no paperwork showing we dropped off the car and nothing when we picked it up to show what was done. In our opinion, Blair was abrupt to the point of being rude to us. If he has been assigned as out service adviser, please have it changed. You gave us the card for Christian who seemed to be a more pleasant employee. He might be a good choice for us. To be honest, we expected more from the "Owner Loyalty Manager". We could have brought it in earlier, but we thought the reason to bring the vehicle in at 10:00 was so that you could meet with us. When that didn't happen, we thought you might be there when we picked it up to make sure everything was as expected. At the very least, we thought we would receive an email asking if everything was okay. read more

I've had my car serviced 4 times there now, oil change, replacement key fob, fixing a flat tire and an oil leak. I have the best experience every time I walk in there. The whole staff is friendly and professional but the two I have the most interactions with is Kyle and Armando. I highly recommend this location. I plan to always come back to this spot everytime I need help. They are wonderful! read more

Dealer apparently has a corporate policy of criminal fraud. Be cautious! I had selected a gently used Nissan truck for purchase, agreeing to the full price listed on their Autotrader and corporate website ads. When I went to sign the purchase offer, the salesperson, tried to sneak and "add on" fee of over $2,000 in. When I questioned what it was, he told me that it was an anti theft device and tinted windows. (Later research revealed that these were the standard features of the model.}. When I said I didn't want "add ons," I was told that I could not purchase the vehicle without them. I stated that I wanted the vehicle as advertised at the price advertised. I was told they didn't do business that way. I told the dealer that they were practicing criminal fraud, and I would report them. They told me that they would remove the add on fee if I didn't report them to the state or recount my story in a reviews. They also claimed that all dealers had this practice. (Of the 3 dealers I visited, they were the only one who did this, and another dealer agreed that the practice was illegal and fraudulent when I recounted it to them.). The people at Avondale who were knowledgeable of and compliment with this included my salesperson, the assistant (or night) sales manager and the overall sales manager (came back the next day day). The are very polite but very dishonest. read more

Didn't secure my oil cap, and my oil leaked onto drive away. They wouldn't answer phone calls, so I had to bring my vehicle to another shop. No one from Avondale Nissan has responded to my call/email. Will never use this location again. Would not recommended this location to anyone. Poor service and experience overall read more