I'd been prepping 6 months for an important Photoshoot & went to the Salon with a photo of what I wanted (my roots touched up & some highlights)& my entire hair history (it had been dyed once over a year ago & darkened once by their salon). I was told this was no problem. Fast forward to dried-out hair out & no highlights looking nothing like my photo so I paid & left. I was very upset & decided to go back to get it fixed.
I calmly asked to please fix it but the stylist had a client so someone else started to wash my hair, w/serum telling me it would pull ALL the demi-color out of my hair & turn it red. (They had used permanent on the first 3 inches of hair & demi on the rest.) I asked if this would leave dark 3 inches & then the rest red. She continued until I expressed more concerns sending her to ask the stylist.
Sean overheard & came to ask what the problem was. I explained that I was worried about having almost black hair for 3 inches & then having the rest of my hair be bright red. He yelled at me that my hair would have to be either red or dark, it wouldn't do anything else. I know that's not true, so I asked why? He told me it was because it would take a year of monthly visits at $100+ to get highlights the 'right' way (using a 10 developer to prevent damage). As someone from a family of cosmetologists, I know that 10 is used to deposit, not lift color. The fact that they won't use a higher developer was not told to me when I sat down they just told me 'yes' & got started.
When I pointed this out to Sean he started yelling "there is 'no way to know what the hair will do, cause we don't know how many times you've been to another salon over the past few months or what was used on your hair". I reminded him his salon was the only one I'd been to in a year & they had a record of the one previous dye type, developer level etc.
He got very nasty & blamed me for everything wrong not holding his staff accountable. He demanded he wash my hair using a different product to strip some of the color. As he does, he's pulling my hair & yelling at me about not knowing how hair or dye works & rapid firing questions at me like 'so what exactly did you say, because we need to figure out where you-we had this miscommunication' & 'well you said you didn't want to lighten your hair'. Every time I tried to reply I'd get three words in before he'd cut me off, talk over me, tell me what I was thinking? Misquoting me. My stylist even stepped in to say that I had not said any of it.
Sean got angrier. At this point, I was crying because my hair is ruined & I'm being yelled at. We went to blow dry my hair & he barked the names of the two stylists saying 'let's just be civil about this & get past it', even though he's been the only one yelling.
He didn't ask about matching the photo, instead he asked them what I said & where I had a 'miscommunicated'. My stylists agreed with me on everything until I pointed out that I asked them NOT to put a dark glaze on my hair because the highlights were dull & I didn't want it even darker. The two stylists had been talking when it was suggested & I said 'no, just leave it like it is, I don't want it darker.' The stylist apologized for not hearing me, but Sean started screaming that I had lied to he & the stylist then kept repeating I was a liar & didn't know what I wanted.
He had been brushing out my hair harshly & painfully. The stylist noticed, said she'll brush my hair, but he refused, saying he can handle it & continued pulling out my hair.
He kept 'you need to come every month for a year' & I told him through my sobbing that my job (Acting) does not allow for hair changes because you have to match you photo identically. If you add a highlight or cut 2inches off, your photos have to be updated to match (industry standard photos are over $600). I knew many TV actors who got their hair done in one sitting. He then begins to scream about how my own industry works, stating that he 'used to be a Hollywood actor' & I could dye my hair another color & cut it a few minutes before an audition & they wouldn't care. He'd done it before (he just said you can't dye/bleach your hair in one sitting w/o being ruined) I explained this will get you a bad reputation in the industry & I'd been yelled at for not matching my headshots, he rolled his eyes & kept screaming about being right.
He ranted another few minutes then told me he'd see me in there again to lighten my hair over the course of a few months. This process took 5 hours, my hair is nothing like what I asked for, I was screamed at, had my hair pulled out & was put down endlessly. The stylist apologized for his behavior but it's his job to be professional, not the stylists. I tried to tip my stylist for putting up with him & I felt bad because I was crying the whole time but she said she couldn't take it.
They refunded the service, but my hair is ruined & my headshots are as well.
I will never go back. read more