I am legally disabled and unable to drive. My dryer suddenly started sounding like a bad way to an aircraft was getting ready to takeoff. So I called them to come out and check it out for me. The repairman was late and because I was supposed to be 9 to 10 then all he was tell me not to use a sensor adding go ahead and laugh. It look like he jumped up and down the floor tile trying to tell me it was the floor causing the out of balance at my washer. Why should I pay $99 and he didn't even bother checking it out I don't know who it was for customer service oh you have to pay the $99 for his time and I guess that's your problem if you've been professionally done what are you supposed to? I did more than happy to pay for it , beware choose wisely. It's very sad that people have no good work ethethics anymore. The dryer is still not fixed. read more

I called to have a freezer that was given to us looked at. We ran it for two weeks it didn't get cold. that's why we called them, so we unplugged it. The technician came out plugged it in and turned the dial for Thermostat. Told us we owed them $107.00. We asked if it needs Freon what it would cost? The comment was most people just throw it away and get a new one and left. When called to talk to his manager. Rita answer she said she was a manager. When I was telling her what happened and explained what happened. Rita keep saying I wasn't there I don't know what happened. It was one excuse after another. By the end of conversation she said I will let his manager know. I said I thought you were his manage. Rita said no I am the office manage. What a waste of time and money. read more

Horrible, avoid at all cost! My Maytag washer has been broken for almost a month. Carmichael came out to diagnose and order the part which takes 2 weeks. They only come to my "area" 2 times a week so if you miss that day they push your appointment to the next week. My repair was finally scheduled and the tech came out with the wrong part and now I'm being pushed out to the next week for repair. I have called Carmichael and they said there is nothing they can do even though it was clearing their mistake they are not willing to take any steps to make it right for the customer. Will never shop or use them again for any reason as they have ZERO customer service just like the other customers have reported before. read more

Scheduled service for Samsung refrigerator. Got that set up, window was for 1:30 to 4:30. No call - no show. Looks like they don't value your time... read more

Don't call them for a service call. I called them to look at my washing machine because of a horrible odor coming from it. The tech came out and stuck her head in the basket and sniffed, she then called someone. She told me that the agitator was stinking and to replace it. I took the agitator off and the smell remained in the washer. She told me to replace parts that weren't even bad. They still want me to pay $80 for basically nothing. I would expect them to work a little harder on trying to find the problem. they told me to run 6 loads with 1/2 gallon of bleach per load. I told her that I can't put that much bleach in my septic tank. She said that's all they could do and hung up the phone. read more

If I could give Carmichael's a 0 star review, I would. The service I received was UNBELIEVABLE and I will not be using them ever again. My fiancé moved into a Wittenberg University apartment this past fall. When we arrived we noticed that we had a washer/dryer unit. We were informed that Carmichael's did not remove the units from the previous owner, and that we could use them. The washer broke mid-cycle and was filled with stagnant water and was beginning to smell like rotten egg. We emailed many people multiple times and were told that since WE did not rent them, we either had to rent them and have it repaired or they would be removed. We choose the latter. After multiple phone calls, we finally were able to have workers come into the apartment and remove the units, while no one was home. When my fiancé and I arrived back at our apartment, our door was left OPEN. Obviously, this is very unprofessional and can cause many safety issues. We could have been robbed, or someone could have very well been in my house. Luckily, none of the above happened. However, we have an emotional support cat named Louie. He is very helpful for my diagnosed depression and anxiety. After seeing that our door was left open, I frantically began to search for my cat everywhere in the house and outside. We could not find him. I began to panic and cry. I decided to call Carmichael's since this was their fault. I acted out of character due to my panic attack, and said a few choice words - "someone needs to find my f***ing cat", very obviously upset and distraught. The manager acted as though he could not care less about the door being left open, or that my cat was missing. Luckily, we found my cat. My fiancé called because I was still upset, just to say that we had found the cat. HE was very polite, even though this was their fault. We had no intentions of renting through them again, and so we did not want to raise hell. We simply called to say we found the cat. The MANAGER AND OWNER of the establishment proceeds to say, "your fiancée (AKA me) needs therapy." He then hung up the phone. This was obviously very rude, disrespectful, and absolutely unbelievable coming from not just customer service, but from the OWNER. My fiancé and I then drove to Carmichael's - asked for James or Jim or whoever we spoke to. The man came out to front and my fiancé told him he owed me an apology. The man got incredibly mad and got in my personal space, very close to me, and began to YELL at me. He told me I need therapy, that I need to learn how to talk to other people, and that I OWE HIM AN APOLOGY. I turned to the lady who I spoke to before the owner and said I was sorry for acting out of a panic attack, and that I was just very upset and I did not mean to curse at her. I then told the man who was again, in my face, that I would have apologized to him, if he hadn't told me that I needed therapy. I told him I have diagnosed with depression and anxiety, and this cat was very important to me - which I had already explained. I told him I would not be apologizing to him because that was unbelievably disrespectful. He also proceeded to ask if I had a therapist. He then called the cops and told them we were screaming in his face, when we were simply standing there while he was on the phone. Needless to say, no one should use this business. Ever. James, if you're reading this. That was very unprofessional and I hope you never talk to someone in that manner again. I will be telling everyone about this experience. read more

Along with so many others in here if I could give zero or negative stars I would. Worst customer experience my family has had. Seven total months our Bosch dishwasher was out of commission. I understand there was a shortage on parts for power board. BUT when it came in it didn't work. They took the dishwasher to their shop after waiting for 5 months for the part to come in. Zero communication about the process unless WE called. After six weeks of them having it they said well we can't figure it out. So we got them to bring it back to us and called another repair company. Well they sure brought it back. Missing screws and parts. They didn't even bring it back with the so called bad electrical board. Don't hold your breath if you ever ask to speak to Jim who I guess is a manager he's always either on the phone or with a customer. Sandy was the only one that was responsive but at the end of the day didn't check to make sure they actually put the dishwasher back together. Never give this company business. read more

It's like this. You get what you pay for. Seems we have a history of making bad choices in washer/dryer combos. Bad boards, poor drainage, cheap construction underneath those pretty facades. So we were talking to a neighbor one day and they too, were tired of dealing with the same quality issues with a washer. We saw they had just bought another new set....Speed Queen....First thing I thought was OUCH$$$$!!!. But they loved them! Asked where they went and said Carmichael's. Well, we had never been there to buy an appliance. We always ended up at a big box store. So we said what the heck, can't hurt to go look. We were so pissed off at our 4 year old machines we were open to anything. This is a no frills store that is there for one thing....offering quality appliances. We looked at the Speed Queen set ups, and every question we had was answered honestly and intelligently with no pressure. We just a had a good feel about it. So we pulled the trigger and was expecting to hear of a delivery day the next week. This was a Monday. They delivered next day on Tuesday! Driver called at 9:30 just like she said they would, and gave us a 1/2 hour window. Hit it right on the money. And as for the 2 delivery guys? Young men who were very nice, respectful of property and didn't leave unless we were 100% happy with the set up. Then you listen to these machines run, and they are quiet and fast! Sure, maybe the loads are a touch smaller, but the speed more than makes up for it. They are Made in USA, and you can tell. Just a solid feel to them. As for the people at Carmichael's, they are knowledgeable and no BS. Just offer the facts to help you make what you feel is the right choice for you. I'd recommend anyone who is frustrated with their washer to pay them a visit. Should have gone here 4 years ago! read more

I was charged for a service call when it was for work they already did. Should not of been charged a second time for the same thing.

This place is horrible, do not call them !! They have horrible customer service as well!! The one star I have to give them to post this review is very generous read more

We have a protection plan from Lowes. When our dishwasher needed repair Lowes checked availability with us. I set up my schedule to be home for the repair between 8 am and noon. We even got an email confirming this. At 9:13 I got a call from Carmichael's to say a technician would arrive between 2 and 4 pm. I had already set up my work schedule for the day to be home all morning. Carmichael's said that Lowes did not set their appointment times. Did not even try to apologize just said 2 to 4. I spoke to a manager who said it was fine and they would cancel the appointment. HORRIBLE customer service! read more

This place is horrible! Do not waste your time! They have had my washer for 3 weeks and can't still not give me any answers! I'm so upset I believe they have stolen my washer. Worst company ever and the customer service is even worse! read more

I've had nothing but good experiences with Carmichaels! The repair reps have been honest and helpful. They always come out in a timely manner and are very professional. I have used them 4 times and will always choose them when I have an appliance issue! read more

Well we had a broken washing machine, and after looking around we decided to go with this place since it is a local business. We set up the appointment on a Monday for the following Thursday morning. For some reason they told us that they couldn't put us in for the first appointment unless we called at 8am Thursday morning. We got up early and called, then was told oh well our tech has left and he wont be back to your area until sometime around noon and four. We explained to them that wouldn't do because we had somewhere to be before noon. so we rescheduled for the next day. When the tech showed up he had made the decision before he even looked at the machine that because we had pushed the reset button on the back of the machine, that must be the sensor that was broken. The tech replaced that sensor (at 85$) and when it still wouldn't work, and error code came up. we offered to look up the error code for him, but he said no he would call us back in about 30 min after he looked it up back at the office. After he left we looked the code up ourselves, it said that a certain sensor was not communicating with the motherboard. About an hour later the tech called us back, he explained to us that the sensor and the entire motherboard was blown, and it would be 900$ to get it fixed. WHAT?! I might believe it if he had said what the error code had really said, the sensor was not talking with the motherboard, not it is all broken. This place is a sham! They come in at there leisure and then rip you off!! read more

Absolutely terrible. It pained me to give them that single star that yelp requires. I called to rent a dryer from them about 3 weeks ago. After many broken promises about dates that it would be delivered, it finally came this morning only after an ugly argument with a rude customer service rep (which I won!). Finally feeling good, willing to let Carmichael's off the hook, done living in filth, but NOOOOOO. The DRYER DOESN'T HAVE ANY HEAT! ALL MY FINALLY CLEAN CLOTHES ARE SOAKING WET. What's better, dirty clothes or drenched clothes? They're both pretty equally unpleasant. I would like to note that I think of myself as fairly kind and understanding person, and this is the first time I've even thought of going out of my way to write a review such as this, but I just had to remove 7 obscenities from this rant to make it internet appropriate. DO NOT BECOME A CARMICHAEL'S CUSTOMER. read more

The Carmichaels service tech that visited my house was incompetent and just want to move onto the next service call. The tech looked at the under range microwave and determined it was a bad main board without running any testing/troubleshooting to verify. Maybe he had x-ray vision and could see something I couldn't. They had to order the main board that cost more than the microwave. Two weeks later Carmichael's service tech returns and installed the main board...it wasn't the problem! They then decided to replace some fuses but didn't have the needed part. After a week of not hearing from them I called to find out they hadn't ordered the fuses. After telling the General Manager of my frustration he told me to call GE to get the warranty handled through them. Thanks for bailing on my Carmichael's. read more

What a relief to get a repair tech that could quickly diagnose my oven problem! A previous repair company basically told me they would not fix it to my specifications, but the manufacturer wanted the warranty repair work done correctly! So glad they connected us to Carmichael's! I still have to wait on the parts to arrive, but I know that it will be fixed! read more

We purchased a Speed Queen washer/dryer from Carmichael's. The dryer stopped getting hot just after the warranty had expired. It was diagnosed over the phone as an issue with either heat controlled thermostat, fuse or heating element. They did not have the part/parts on hand. We waited two weeks for the parts to come in and never heard from them. I was told that they would call me when the part came in. Needless to say I didn't wait the full two weeks before trying to find out if they had forgotten me. There aren't many if any Speed Queen sales/service in our area, so I went to a repair service on Angie's list. He was able to find the above mentioned parts for us the same day, but when he came to put them in, they tested OK. As it turns out it was only an overheated wire. This all happened the same day as our phone call to repair person. We'll never purchase or recommend them again. read more

Terrible customer service! I was sent to Carmichael's through warranty work and was hoping for a pleasant experience. I was able to have someone out within the week of the dryer going down. They came out (Jan. 14) and thought it was one issue so a part was ordered. I didn't get a phone call or anything letting me know the status of the part. I had to call several times to which I was told it was on backorder. When the part finally came in someone left a message. I called back several times leaving messages with phone numbers each time. Someone finally called back saying they needed to schedule, but had never gotten my messages. This was after a month. The new part didn't work so a different part was ordered. This time it was on backorder again, but I didn't know this until I called again to find out what the status was on my dryer. It had been over 2 weeks when the part finally came in and they came back out to fix it. It was around 2pm when they arrived and they were here until 5 when they put the dryer in place and it didn't run correctly. After some back and forth we decided to send the dryer in and it was gone within 2 days of the previous repair (March 3). Again no phone call updating me on the process to which I thought would be back within a day or two. I called Monday, March 7 to which I was told yet another part was ordered. This time I had enough and expressed my disappointment in the fact that not one person had called me through the entire process to let me know the status of the repair. I had called every time to get an update with no help on when a part would be in. I even called Electrolux during the first month to find out if there was anything they could do about the parts and getting me a date and they said that the company can call themselves to get shipping information. The only time someone called was when it was time for them to come back to the house. The girl I spoke with said that someone is to call with that information and when I asked her who was supposed to call because I never got one of those calls through the 2 months parts were ordered, she couldn't tell me. No one ever apologized and when I told her that no one had apologized for the inconvenience she said nothing. She offered no help and no information. I asked her to call when the part finally came in which she did (I was shocked) and that they were going to install, run tests and call me back, but then got no other updated calls. The lady who called to do the scheduling, most of the time, she was very pleasant and mostly accommodating (differently lady than previously mentioned). I was a little frustrated on having to wait for pick ups/delivery, but it worked out. I even spoke with a gentleman at one point during the process to find out the status of the parts and he was didn't have the information, but took my name and number to have someone call me back with the information. I never heard back from anyone until I called back yet again a few days later. When the final delivery came (March 14) to return the fixed dryer only two guys came out. I believe it was a three man job due to the nature of the set up. I had to help plug things in and even screwed the vent back on. They had a tough time connecting the water hose back to the dryer (steam dryer). Also while lifting the unit back into place (it's a stackable unit) they scraped up the front of the washing machine below it which they knew about. To make matters worse I came into the laundry room this morning to hear water dripping. read more

We choose Carmichael's b/c they were "hometown ". They let us down for sure. We had a dishwasher under warranty break down. Took several days to get someone out to look at it. They say in their phone message that " your call is very important to us" but it takes multiple calls over several days to get them to even call back.They had to order parts which were supposed to be in in 3 to 4 days. Again, NO calls. Had to call them multiple times before they finally called us back. Was another full week before the part came in. They made an appointment for the service person to come. We made arrangements to be home during the window of time they gave us. An hour later - NO CALL NO SHOW. I called them. They said they'd check into it. The lady called back and said there was a mix up in the paperwork and they'd have to reschedule for 2 days later. So now we are having to make arrangements AGAIN to be home. Wondering what the chances are that they'll show this time? FOR SURE/ we've made our last Carmichel purchase, read more

Do Not Use these Repair Guys they Have no Idea what they Are doing. They Came and Looked at My washer for 5 minutes and said that it was normal For my brand New washer To Make loud Thumping Noises. I don't think So, And charged me 85 $ to tell me My brand New washer is Normal And the Thumping Noises Are Normal. I have since then Hired a New repair guy. They Fixed the Issue and the washer Works Great Now I DO NOT RECOMMOND CARMICGEAL"S read more

My washer broke and Lowes said these ppl would be out to fix it between 8-5 and that was fine I worked 5mins a way but it came to 4:30 and no one came so I called and the lady was confused like she didn't get it but then said oh yeah I got it but there not coming today rudely, there done for the day .... It wasn't even 5 she said I got Friday .. Um okay u didn't come the first time why would I believe ud come the second time its not that hard read more

Had a broken dishwasher that was still under warranty. Had to go with this place because they did the warranty work for Frigidaire. First time he came, he left b/c he had a family emergency. Came back the second time, which was the following week, stayed about 30 minuets and then proceeded to tell me that the cord or the outlet to my dishwasher was the problem and that the dishwasher wasn't getting any power to it. He said he couldn't fix that we would have to. My husband came home, checked the cord and the outlet and low and behold they both worked fine. Called them back on a Saturday and told them I was not pleased with the service we had been getting. they didn't seem to care. The soonest they could get us in was the following Tuesday so I took it b/c I felt my hands were tied since they were only ones doing warranty work. Well they were supposed to call between 8:30 and 9 to let us know when they would be there. My husband called me at 11:45am asking when they were coming because they hadn't called. So I called their office got their voicemail. I left a message. I called back in 15 minuets and was able to speak with someone, told them our dilemma. I was transferred to someone else, and it was actually the person I spoke to on Saturday to schedule today's appointment; and guess what, she didn't have it on her scheduled. I was then told that it was too late in the day for them to send someone out and that they would be in our area again on Friday. By this time I am irate, b/c this would be the third time that nothing has been done. I told them how upset I was and what poor customer service they have and hung up the phone. I sent Frigidaire an email about the contractors they sub out for warranty work and how terrible they are. I went to Lowes where we bought it and they gave me a number to call to turn it into. It is now in the process of being reviewed and I gave the name of Carmichael's Appliance and how terrible they have treated us. Hopefully we will hear something on what we can do. In the mean time I still don't have a dishwasher. read more

We bought a washer from Lowes, so when it broke under warranty we called them, and they farmed us out to this place. They called to see if the appointment date was correct; I called them back and confirmed that it had to be after noon and was assured that would be fine, they would leave a message on our recorder giving us a 2-hour window for that afternoon. Got home from morning appointment, no call. I left for work- my husband had cleared his day to be there for the repair people. Finally around noon, he called them and was told they would be there between noon and 2PM. Fine. But they never showed. When he called about 3:30, they snottily informed him that they would NOT be coming, because they had made at least three attempts to call and NEVER heard from us, so Lowes would have to get "someone else" to come out. The dates and times they CLAIMED to have called were ludicrous - the first time was a week before the machine even BROKE! If they would lie about actually making a service call, why would anyone expect them to tell the truth about a repair?? read more