Dr. Facison and her team are amazing. They are kind, thoughtful and thorough. They are not a factory, corporate feeling vet office.

I took my Mimi to see Dr Mohr and it was a mediocre experience. While the front desk and the vet tech were all very nice and warm, the vet had terrible attitude. I felt as if she was trying to run up my bill as much as she can with every little thing. I went in to update shots and to check my dogs ears. I ended up walking away with a bill of $400. Really did not like this vets attitude especially when I was turning down some of her "suggestions" of tests to do and she was making me feel horrible about turning them down when I have never felt like this at other vets. Will definitely not be coming back. read more

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This place has absolutely terrible customer service and is extremely overpriced. If you call and need an appointment for your sick pet, all I can say is good luck. I would advise looking elsewhere for vet care. I definitely will be. read more

I want to sincerely thank Dr. Facison for her kindness and patience over the past few months with my cat, Simsim. He had a rough time, but she guided me through every step and provided helpful recommendations. As an anxious cat mom, she was always reassuring and helped ease my worries. I highly recommend Carnegie Hill Veterinarians! I also want to give a special thank you to Ruby at reception for always being welcoming and kind. My cat is always treated well, and every visit is a great experience! read more

Carnegie Hill Veterinarians - Veterinarians Near Me - New York, New York

Carnegie Hill Vets takes care of my friends pets. I've seen the care and the experience exhibited. My friends are all pleased. It's a shame to say but my friends are like me, we're aging. Having their pets for 18-20 years in some cases is not unusual. The Carnegie Hill Veterinarians are perfect at handling the emotional needs of the pet and the owner. It's a delicate situation. Kindness and assistance is helping and caring. If you live nearby I recommend you use this veterinarian. You can make your own decision no matter what the age or needs of your pet. A pet is like family. Expense should not be a factor. I hear they have medical insurance for pets now. If I could afford or had the desire to own a pet I would sure get some insurance if it's available! read more

Carnegie Hill Veterinarians - Arnold was around 20 when he died. Carnegie took good care of him for Furry Paws. We miss him in the window. 11/09/18 - Veterinarians Near Me - New York, New York

Carnegie Hill once again did not disappointment. Best veterinarian in town! I had to bring Kobe in for an eye injury appointment. Dr. Aquilar and her tech, Louis were awesome! Both took their time to examine Kobe's eye and comforted him with love and care. Dr. Aquilar was able to answer all of my questions with confidence based on her expertise and experience. After one week of eye drop treatment, Kobe's eye was all better :) Carnegie Hill Veterinarians truly cares for pets and puts their health as their number one priority. During my visit, I checked in on Yelp for $10 off visit. Surprisingly, the front desk never heard of the promo, but the manager approved it. Thank you Carnegie Hill Veterinarians! read more

I brought my dogs to Dr Miller beginning in the late 80s. Since his retirement I've had awful expenses. Over charged. advised to purchase unnecessary meds and treatments. Not called back timely. Left on for hours. And poor diagnosis. If you love your dog, don't go here. read more

Dr. Miller, who was the most fantastic veterinarian, has unfortunately retired. My cat last was seen by him 10 months ago, at this practice. My cat takes prescription medication, and this practice requires that animals be seen annually in order to receive prescriptions. Totally reasonable. Except that now that Dr. Miller has retired, the practice is refusing to approve refills for my cat - they are insisting we come in for our annual more than two months early. That's absurd. Any doctor at my child's pediatricians office can approve refills for medication that he needs. Why another vet AT THE SAME PRACTICE is unable to do so is ridiculous. Previously, we had traveled all the way from Washington Heights to come here because of what a wonderful vet Dr. Miller was. I'll be switching practices now. read more

They lack compassion towards animals and it's so disheartening. I only had one visit with them and the front desk straight up laughed when they heard my cat screaming in pain. i of course didn't and when they saw my reaction they stopped. Extremely unprofessional. My cat ended up having a horrific freak accident. A couple weeks after i went ahead and called the vet to cancel her wellness package. i had to call maybe 5 times to get it cancelled because they were not informing me about the process. everytime i called it sounded like someone new and i couldnt even get a simple sorry for your loss out of them. How do you work at a place that is supposed to care and love animals, laugh when she's in pain and can't even say ANYTHING about me losing my baby. I've spent a lot of money at this vet for them not to be compassionate in the slightest. do more research and find a better vet. read more

Had a great experience here. The staff took their time with my cat Mickey (who is extremely anxious about going to the vet and turns into a wild creature) and managed to do a wellness check and even draw his blood without sedating him. Dr. Kovach was great with Mickey and spent time explaining things to me and ensuring I was aware of next steps. Considering we had a pretty bad experience with another vet in the UES, I'm so glad we found Carnegie hill ! read more

This was an above average practice, with competent people at the front desk, but there has been some slippage now that Dr. Miller has retired. Dr. Hilchuck is excellent but she's only there two times a week. read more

My cat was in severe trauma. Couldn't breath was under oxygen fluid in his lungs and they saved him!!!!

Dr Miller and his staff have been treating our dogs for seventeen years (two different dogs). Dr Miller is a gem and has a great deal of intuitive knowledge as well as beings an exceptional vet. Some of the other vets have rotated in/out of the practice but the general standard is high quality care with a willingness to treat complex diagnoses until the right one is found. The other vets are very good with their patients-- alleviating animal's anxiety and attempting to minimize discomfort. He is wonderful with puppies as well as with dogs of all ages. Some people have had unfortunate experiences. The move to the bigger, newer hospital as well as increase in staff may prevent such occurrences in the future. After almost 20 years of being our vet, I won't go anywhere else. read more

This review is long overdue, as my pup and I were patients from Feb-July 2022. The vets, vet techs and office staff were absolutely wonderful and fully supportive as pup and I (a first-time dog owner) struggled through a stubborn eye infection just weeks after adoption. My pup would even pull me towards the door front when we were out on walks, because she wanted to visit all her friends at the front desk. We've since moved out of the city, but miss this place all the time! read more

Unprofessional, badly run. I had a terrible experience here. The worst I've ever had at a veterinarian's office in my life. For example, one of the techs secretly told me my pet's test results were healthy. When the vet called me later, they were actually dire. It caused me extreme anguish and panic and I found another vet right away. THIS PLACE IS HORRIBLE!!!!! read more

I adopted the sweetest pit mix from the shelter, and took her in to this vet. We had two experiences in our 6-8 visits here that really are disgraceful.There is of course the usual issue with poor customer service by Jonathan, who is rude. The first real problem happened with our visit with dr. Brenda Wiesman. Cocoa had a severe ear infection and needed her ears looked at. Now Cocoa does get anxious at vets, and she has a traumatic past, but she doesn't bite and she isn't aggressive in the slightest. Dr. W came in and took one look at her, and said because she was a pitbull she had to be muzzled. Just because of her breed. I'm not against muzzling when ABSOLUTELY necessary, but muzzling a dog just based off its breed? When we tried to muzzle her, they held my dog down, forced the muzzle on and then dragged her by her collar across the floor, choking her while she cried out. Her eyes were red and bulging and she couldn't breathe. I asked them kindly to PLEASE be more gentle. At this point I just wanted my dogs ears taken care of.They ended up cleaning out the ears, but now my dog is so traumatized that if she even sees a muzzle she'll cry and run away. Along with this episode, I've had several other vets say things about pitties that are simply not true. Such as all pitbulls are violent. I switched doctors and for our other visits we saw Dr. Karla Kovach. While doctor Kovach has a rough demeanor and can be condescending, it didnt matter because she really was kind and gentle with my dog, and understood her trauma and didn't force a muzzle, even with one vet saying "you want to be bit by a pitbull!" While Cocoa was just standing there. Dr. Kovach seemed great and I was happy we found a vet who was kind to Cocoa: that is until about three weeks ago. Cocoa developed a limp, and I promptly brought her in to be checked. I was told to activity restrict her and bring her in a week later, which I did. When I brought her in a week later, still lame in her right leg, I brought my friend who is a vet tech. She immediately remarked on how rude dr. Kovach was, but I explained that as long as she was competent and good with Cocoa I didn't care if she was rude to me. Cocoa got her x rays done, and I made it clear I was fine with sedating cocoa if needed, but Dr. Kovach didn't think it was necessary, which I initially appreciated. The real issue here is after. Dr. Kovach told me that the x rays showed possible cancer. My vet friend saw the x Ray, and remarked to me separately that they seemed blurry. I, regrettably, ignored her. I was devastated to hear that my baby, after all she had been through, might have aggressive bone cancer. Dr Kovach sent the x Ray out to double check. I heard back from her the next day, and was told that it was most likely bone cancer, likely osteosarcoma and I needed to bring cocoa in for Cancer testing and treatment immediately. I was devastated. I brought cocoa in to blue pearl, and spent over $3,000 on testing. My fiancé and vet friend came with me on that day. They asked me if I would like to retake the x rays, and the surgeon we met with remarked that the x rays seemed a little blurry but as they stood it was concerning. After a day of imaging and testing, it came out that her bone was perfectly healthy and all she had was a CCL tear. I've since been to different vets and had many other x rays done and none have shown any sign of bone cancer or concern. When I called to ask why such a thing would happen, I was told rudely by Dr. Kovach that her x rays were "perfect" and that she did nothing wrong. Maybe that's the case, but the fact that her one x ray showed incorrect information off a blurry scan, and five other scans show nothing of the sort is terrifying and really an egregious error on her part.They showed absolutely no remorse or understanding when I called to try and understand how this could have happened, and I actually was yelled at so much that I ended up almost crying (I'm not very tough). The fact is, based off her scan that was blurry (told to me by multiple vets) and that showed something that wasn't there, Cocoa could have almost lost her leg had I not insisted on redoing the tests. I lost a lot of money, and ended up having to drive Cocoa to Vermont to have her TPLO surgery because I couldn't afford it here in nyc. I spoke to the surgeon there, who was FANTASTIC, and he said that what this vet office has done is so medically negligent that he was shocked. And he reviewed all the scans, including the original one by Dr.Kovach. While I am sure they did not do the scan wrong on purpose, it is still an dangerous and outrageous error, and their continued defense when I kindly asked about it and there subsequent treatment of me and prior abuse of of Cocoa by other doctors just shows me that this whole institution is shady and rude to animals, (especially vulnerable pitbulls) and people. And not only that, but they are medically incompetent in a way that is inconceivable. read more

Carnegie Hill Veterinarians - Veterinarians Near Me - New York, New York

This was my vet for 25 years. Dr. Miller was the best. Since he sold the practice, it is not the same. You can't get through to a "client service specialist" (what is that?!) on the phone and must leave a voice mail. It's a business model of medicine. Since the new owners, two times when my cat had an emergency I was told "we have no available appt's.; take her to the hospital." The old answer was "come in...we'll fit you in." A few months ago they dropped the ball on renewing a prescription and when I dared ask what happened, the new man on the phone told me he did not like that I was questioning him and he did not want to talk to me and hung up. Done. Sad, but done. read more

I'm mostly posting due to lack of compassion and empathy from the staff. While Dr. Greer was great, I found it difficult to schedule appointments with her. During one attempt, the practice kept calling and rescheduling/cancelling my puppy's appointments for times when I was at work with little notice. Then when my puppy got hit by a car in the early afternoon, they stated they were unable to provide emergency services (which is fine just don't advertise this on the website) and referred me to AMC (which is over 30 blocks away from me, while BondVet is just down the street). They did state they had the capability to do an exam and X rays though, which is really all my puppy would've needed. The person on the phone even told me that they would recommend her to go to AMC even if I brought her in, which is poor medical advice when you haven't evaluated the pup in my opinion. What really got me was the call I got from a person less than three hours later, who didn't introduce themselves, confirming my cancellation of a preventative health plan without even asking how the puppy was doing. They're probably overwhelmed or something but the lack of compassion towards a very worried pet owner with a hurt puppy was just egregious read more

We have been bringing our pets here for 7 years. They used to be so wonderful. We love Dr. Miller and Dr. Hilchuck; but, the new doctors and staff are rude, arrogant, antagonistic, confrontational and unconcerned with anything except money and how much of yours they can get. How very sad...we will miss Dr. Hilchuck, especially. read more

Carnegie Hill Veterinarians - Veterinarians Near Me - New York, New York

During the early months of quarantine, I adopted a shelter kitten. He soon developed an eye infection in one eye, so I immediately called around looking for a vet that could see him quickly. The clinic I usually visit with my older cat was not accepting new patients, and this one seemed to be the only location with availability, so I made an appointment. It went fine--I waited outside, the vet took my kitten in, and then she sent us on our way with antibiotics. When the kitten turned one, I decided to schedule him his first annual checkup. This time, pet parents were allowed inside. The waiting room was my first surprise. It is extremely tiny, even by NYC standards (only two seats). Not a big deal, except that there's no standing area either. On top of that, the couple waiting with me had their puppy off of his leash, running freely around the waiting room. He jumped up on me and barked at my cat, who had never met a dog before and was scared. Rather than ask the owners to leash the puppy, the receptionists left their desk to fawn over him. The vet finally came to get my cat, twenty minutes after our appointment time. I mentioned the unleashed puppy and was ignored. The vet then left me and my cat in a room for another fifteen minutes. I think she honestly forgot about us--I had to poke my head into the hallway and ask a vet tech, who informed me there had been an emergency, whether everything was okay or if I should come back at a later time. She asked me to wait, so I did. This isn't an emergency room, so I have a feeling that the vet actually just overbooks...hence why she always has availability. She proceeded to ask me questions about my cat that she should have known the answers to from his file. Is he neutered? What eye did he have an infection in when he came here last? What medicine did I give you to take home? She was so clueless about his medical records that she gave him a vaccine for FVRCP that he had already recently had. He needed a few other shots, so I didn't realize she had given him this vaccine again until I saw it in my bill at the register. I panicked--would he be okay receiving double doses? The receptionists weren't sure and told me they would check with the vet and call me later in the day. What!? This wasn't the only surprise charge on the bill. The vet had briefly mentioned adding teeth brushing into my routine with my cat, and I had responded by telling her I would look for options on Chewy. Instead of listening to me, she threw a container of dental wipes in my bag and had me charged for them. I asked for a refund, but despite not having left the office, the receptionist refused. Later in the day, the vet did call back about the vaccine. I had already gotten an answer from my vet I go to with my other cat, as I wanted to make sure this wasn't dangerous, but I did appreciate the follow-up. What I didn't appreciate, however, was the vet's attempt to sell me more merchandise! She started going on about how a canned food diet is better for male cats. I let her know I would research a food to add to his diet, but she kept trying to pressure me into buying an expensive variety carried at her clinic. As politely as possible, I declined. At the appointment, I had dropped off a fecal sample. A few days passed, and I got a call saying my cat had hookworms. I was shocked, as he is indoors only and these are parasites that are almost impossible for cats to get inside. The vet tried to argue that he could have eaten a bug. I never see bugs in my apartment, but I accepted this possibility. She prescribed him a deworming medication. My cats share litter boxes, so I knew I needed to dose my other cat too. I called his vet, sent the fecal results from my younger cat, and got his meds, although this vet was very confused by the results, as well. I wish I had gotten a second fecal test right then--I strongly believe it would have been negative. Neither of my cats had any symptoms of worms, and when I had to take my older cat into the vet for an unrelated concern, they did take a stool sample. Despite not having yet finished the multiple rounds of dewormer, there were no worms. Either they were killed off with just a few days of meds, or they never existed at all. I've since gotten this cat into the clinic where my other cat goes, Upper East Veterinary Center, and would recommend that you avoid this place. The vet I saw definitely prioritized money over the well-being of my cats. read more

What started as a great experience has turned in to a nightmare. I was traveling from the west coast and came to this vet on the recommendation of my cousin. I brought my dog in because of a large mass on her neck. After explaining my pet has an immune disorder (one that is sterile, meaning non bacterial) that causes this type of issue, I agreed to allow the vet (Dr. Weissman) to extract fluid to make sure it wasn't an infection. The results came back showing an infection. Dr. Weissman wanted to do another fluid extraction to for a culture to ensure the right kind of antibiotic, which I again agreed to. When we came back to the vet for round two, no one could find my appointment or information and a very irritated vet (not Dr. Weissman) ended up performing the procedure. After the culture came back not bacterial, Dr. Weissman recommended a course of antibiotics to be safe and then a round of steroids. Ive now left NYC and am still traveling (hence not near my pets regular vet) and called to get the prescription for steroids because the mass is still there. (Have been calling for a week but since Dr. Wrissman was out no other vet in the practice would look at my dogs chart and help me) Dr. Weissman just informed me that she can't help because she needs to see my pet. Huh?? $500, two procedures, and a round of antibiotics because this doctor couldn't figure out the entire problem is from my dogs existing condition and now will not give her the prescription that she actually needs. Frustrating is an understatement. I feel completely ripped off and my dog now needs to go to another vet. Avoid. read more

Unprofessional Dirty Poor bedside manner Cost effective Staff is very unprofessional. Yelling at each other, screaming at peoples pets. You can sense the hostility they have toward each other. One doctor ( I won't use names ) had to look up ok google how to distribute a medication for my dog. This made me super uncomfortable! My dog never had pain during injections but the two times I have brought him here he cries during the injection and wants to run away. Not normal for him. The vets at petco have him two round of injections and he never flinched. I recently took him to another vet and he did just fine with an injection. I understand that this might seem minor but it's definitely a shifty office that doesn't make the people or animals feel good. The cost is not bad but I'd rather pay more for better bedside manner. read more

I've been coming here for about a year now. I have my own two cats, and I constantly have foster dogs that are up for adoption. Many of them have gone here for check-ups. I have seen both Dr. Hilchuck and Dr. Miller. Very, very smart doctors. They know almost everything about animals, and if they dont know it.. they will research it until they know. They are overly thorough. Dr. Hilchuck broke the horrible news to me that my 6 year old cat, Sushi, had Cancer. Even when the first lab results came back negative, she was confident that it was cancer. Despite my skepticism, anger, and sadness. I mean, COME ON! The lab results came back NEGATIVE! But, Dr. Hillchuck persuaded me to let her take a bigger sample to send to the lab. And she was correct. Sushi, my sweet, loving, fun, affectionate, playful, young(ish) cat had an aggressive cancer. An injection site sarcoma. 6 months to live. Thanks to Dr. Hilchuck, I could start on treating her ASAP. We are currently going through radiation treatments and chemo at Blue Pearl Emergency Vets. Fingers crossed for my little baby. Dr. Hilchuck and Dr. Miller will forever be my vets. I am so grateful that they were smart enough to diagnose Sushi. And not just tell me what I wanted to hear. Had she sent me home when the lab work came back incorrectly, my cat would have died. Another positive is that I never have to wait long. They are normally on-time (or nearly) for appointments. Which is SO MUCH appreciated. That being said, all good things come with some negatives. You get what you pay for. They are fairly expensive. They are also somewhat old-school, and their records are handwritten. So getting the medical records forwarded, is somewhat hard (i.e. when my foster dogs are adopted). Highly recommended. read more

Dr. Hilchuk and staff were absolutely great with my very sick cat. Very compassionate and thorough, seeing him through a difficult illness to a peaceful and loving death. They made it so much easier for me during a very sorrowful time. Terrific caregivers and terrific people. My other cat and I are grateful to have them on our team. Cathy Hews read more

Since 1978, my pets have been cared for by Dr. Miller and his professional, knowledgeable, and dedicated team. Over the years they have consistently provided the best care and support anyone would want for their pet. Dr. Miller is experienced, pleasant, informative, will patiently answer all questions, and one can see how much he cares for animals. If you want the very best medical care for your dog or cat, see Dr. Miller at Carnegie Hill Veterinarians. read more

Very happy with the service. The Vet and his staff are friendly, efficient and experienced. My pup hates going to the Vet (acts like a little baby) but they are super nice to her and make her as comfortable as possible. 5 barks for me! read more

I came here with my 6 month old rescue puppy, Kenny. They were able to fit us in for an appointment the day of when I noticed my puppy had some sort of eye infection. The nurses were awesome and friendly with my puppy and Dr. Kovach gave us the full run down on NYC specific dog ownership and things to be aware of that I had not learned from the rescue facility. She wasn't bothered by my several questions and was able to thoroughly answer them and make me feel comfortable. They were quick to get us test results and the proper prescriptions to treat my Kenny. We will be coming back! read more

I brought my 9 year old dog to see Dr. Hilchuck because she was having difficulty breathing. She could only walk a block or so before she had to stop to catch her breath. Dr. Hilchuck took a chest xray that showed a baseball sized lung cancer. We discussed that we would not initiate treatment because at this point the cancer was too far gone. On the way out of the office, Dr. Hilchuck tried to sell me Frontline for tick repellent. Can you imagine??? read more

Miller is eccentric, funny, and pretty cool. A little cranky from time to time but as a fellow artist I can appreciate that. And like all good healers, he is an artist. He has good instincts but will also actually listen to the owners' opinions---not all vets do. He likes dogs and has a heart,--He is also aware not everybody has a lot of money these days--his prices are reasonable for Manhattan. The other vets in the practice are also friendly and competent and his assistants seem top notch as well. I think Miller might be demanding of them but they are getting well trained. Another plus, most of the exam is done in the exam room with the owner observing. I have a problem with vets who take the animal "to the back" for examination (which I notice is a growing trend). I like to be there and watch how they interact and to be with my nervous dog. Back in the day I had a problem with him not taking alternative vewpoints into consideration--like most vets--but he seems to be more open these days and I believe one of his vets specializes in wholistic approaches. Two cons here, one minor, one major IMO, is the place is too small-- which makes for awkward negotiating with other animals, and the fact there is no 24 hour emergency care or attendance if you need to keep you pet there for overnight observation. If nobody is there-- no observation--and if my pet is sick enough to be required to stay overnight I would not feel comfortable without at least a vet tech on hand. So for surgery or so sick they need to stay, go someplace else . For everything else, I recommend this place. read more

Dr Miller, and all the vets here are very kind, professional and give very meticulous, thorough exams. They take as much time as your pet needs and are not going to let anything go unchecked. They are practicing the old-fashioned way--it's like stepping back in time into a country doctor's office where there's a wise physician whose office may need renovation (it does), but all the important values are right on track: compassion, professionalism, and great diagnostic skills. Added February 2016: Dr. Miller and Co. have moved their offices a few blocks north to a beautiful new space at 96th and Third Avenue so now they are 21st century all the wat! read more

This place needs to get its act together: first they give me the wrong medicine for my dog's scratched eye, then they I bring back a stool sample only to be told that it costs $50 & that I was not charged for it the night before. needless to say I will not be returning with my dog. read more

We moved out of the area (To Arizona) and did not know that our cats prescription food was going to expire. We order it from chewy. I called them to ask if they would at least allow me to one bag from chewy until we could make an appointment with our vet here and they would not do it. Now our cat will not have his food. It's literally a urinary track food. Worst service and vet. read more

I love Carnegie Hill Vets. I have taken my animals here for 26 years. Dr. Miller is so knowledgeable, compassionate, and thorough. And, Dr. Hillchuck is outstanding, too. I love when they collaborate to come to consensus on best treatment to use. They go beyond the call of duty...watching video of a cat and calling me to review. Who does that?! And, Renee, who works along side them could be a vet, too. The office is great about calling back, never giving up, and they never stop learning more and more about what they do....If you need a great vet, look no further. read more

We have been going to Carnegie vet for the past seven years. I am truly disappointed with how they handle emergencies at the office. I tried twice to have a doctor see my dog who was having bloody stools and diarrhea for the past 2 weeks. The first time they told me to go to the emergency room as the doctor on call could not see Daisy. Today I tried calling again since her symptoms got worse and , again, they sent me to the emergency room saying that this is not an emergency room. This is a private practice and the fact that they cannot accommodate an emergency is unacceptable.. We will miss Dr. Hillshuck who only works twice a week and was not in the office at that time. This practice was not able to see my pet during the one time I needed the most . For shots , checkups and pre-schedule appointment, I will be saving more money going to Petco store. I was hoping that another doctor would give me some attention. read more

DO NOT GO TO THIS VET! The vets and office staff here are some of the most unprofessional and inappropriate people I've ever encountered. I made an appointment to bring my two dogs in for new patient evaluations and Cytopoint injections. I spoke on the phone to the office for over 30 mins going over the costs of the evaluations and injections, as this was important to me in deciding if I wanted to invest in a new vet. She gave me a breakdown of costs and quoted me what the total would be for the visit. At the end of my visit, the receptionist gave me the total cost which was significantly higher than what I had been quoted over the phone. When I explained this, she told me that I must have spoken to their new receptionist over the phone, who "wasn't clear on the costs" and had misquoted me. I requested a refund on the visit, and was told by the vet herself, "it's not that much money", "we're short staffed", and "at least no one died". This is a completely inappropriate response. I was then told to contact the office supervisor to try to rectify the situation. Over a three week period I left multiple phone messages and emails requesting she please call me. I got no response. I finally called one last time (nearly a month after my initial visit) to have the records sent over to my new vet, and was able to speak to the office supervisor. She said she had gotten my messages, but hadn't had time to call me back as they were "short staffed". I find it completely unprofessional that she couldn't find 15 minutes in a 3 week period to call me. Needless to say I will never be returning to this vet's office. read more

Will be forever grateful for all staff members at Carnegie Hill Veterinarians for taking care of my Baby. They are caring, attentive, understanding and knowledgeable. I wouldn't have trusted anyone else but Carnegie hill veterinarians to take care of my lovey. Thank you to all the staff for the wonderful years and making me feel as if my Baby (that was his name) was always in great hands! read more

Dr. Hilchuck was awesome with my very difficult cat. She was patient and cam and took the time to give us training tips. The other office staff were friendly, if a little distracted. The office is definitely busy, but everyone there seems to genuinely care about animals. read more

Needed a vet appointment quickly for my constipated dog. Left a message with the office's answering service on Sunday and never received a call back. Called again on Monday morning to a very sleepy receptionist. Explained the situation and she was able to fit me in that morning. When I told her my dog was a new patient, she said, "What? This is going to take much longer. I don't really have time." Desperate for an appointment, I stayed on the line and she entered in my information. Cannot tell you how many times she asked, "Now is this a dog or a cat?" The place is incredibly tiny. The area where the receptionists sit is just as large as the waiting room. I waited about 30 minutes past my appointment. Finally Dr. Miller took me into the exam room. He weighed my dog on 2 scales, (he used 2 because the equipment is so outdated he wanted to make sure). It took him a solid 10 minutes into the session to realize it was his first time seeing my dog. We were constantly being interrupted, with the receptionists/techs barging in to ask irrelevant questions. ("So and so is on the phone and wants to know if her dog can blah blah blah.") Learn to take messages. Besides the fact that he is constantly losing his train of thought, Dr. Miller basically told me the dog would be fine on its own and didn't really offer any prevention methods to keep it from happening again. He didn't prescribe anything but over the counter medication (Peptic, Benedryl, etc). What? Oh, and he scraped my dog's teeth a bit. Guess that's what the $100 charge was for. Thanks Doc. Incredibly cramped and impersonal. Not going back. read more

I ADORED Dr Hilchuck. She was so nice to my Maltese and I. I felt like she really cares about her patients (and their humans). It was my first time going there and she really took the time to explain to me what the dentil procedure would be and reviewed the costs. My dog is older so I was afraid to put him totally out but they do sedate which is great. I'm really so happy with the entire thing. All of the staff was friendly and professional. read more

Great friendly, warm and knowledgeable staff that really care for their patients and their patient's humans. Dr. Hilchuck is amazing. Her dedication and commitment and the overall level of care my Great Dane, Sailor, and Bengal cat, Sue have received under her tutelage is unprecedented. I would highly recommend Carnegie Hill and especially Dr. Hilchuck. read more