Location, location, location!!! Walking to Kesaya Center & back after Lady Gaga's Mayhem Ball was…read moreglorious. This is definitely a level-up for my concert experience! And I loved our view of the port & Bayfront Park from our room. That convenience was offset by the utter lack of parking at the hotel. In fact, this property should really remove all references to on-site or valet parking from their website. Parking of any kind is simply not available for 98% of their guests. We tried 3 separate times to valet park in their tiny parking lot, unsuccessfully. We finally gave up & found parking for around $12 in a garage about 3 blocks away, which wasn't ideal in hot & rainy Florida. That parking garage was actually further from this hotel than the Kesaya Center! Our room was clean (you know I checked the mattresses), and very large with a full size sofa & lots of windows overlooking Biscayne Blvd. We had a great view of the observation wheel in Bayfront Park & could see glimpses of the cruise ships at the port. That said, every single thing in this room was very dated. My staff encounters were minimal, and none were outstanding in any way, positive or negative. We didn't use any of the amenities as we were only here one night for that concert, & the lack of parking sucked up all of our spare time. The actual parking situation will be a factor for future stays, but I'd consider staying here again for the proximity to Kesaya Center.

2/27/2025 - Holiday Inn Port of Miami-Downtown is situated in the heart of downtown Miami. Across…read morethe street of Biscayne Blvd. is the Port of Miami (PORTMIAMI), the largest port of cruise ship in the world where a largest cruise ship - Icon of the Sea - sails weekly for a round trip since its maiden voyage began on 1/27/2024 and Bayside Marketplace, where we bought a boat tour at $25 per person for 100 minutes tour. Upon entering its lobby, a very good impression with its modern design appears to my mind. The guest room is bigger than Kimpton Hotels' in Los Angeles (Beverly Hills).  Also, the bed is very comfortable - we had a very good sleep. Due to its unique location, all guests rooms were sold out yesterday, today and tomorrow (2/28/2025) - Thanks for many mega cruise ships will begin sailing on Saturday, 2/29/2025. I am a little bit surprised that this hotel does not have a hot tub while most Holiday Inn and Suites have both a pool and hot tub (note: its swim pool has been closed for a while). This hotel honors an IHG Platinum member's benefit by offering two complimentary drinks (wines, beers, or sparkling wine, etc.), 600 IHG points, and free upgrade if a room is available upon check-in. This hotel adds a good value to an IHG brand name. Thank IHG for letting us find this hotel in Miami - we have achieved a price & performance goal. The Marina Bay Seafood Coastal Kitchen entered into the hotel one year ago and provides a very good all-you-can-eat buffet at $34 per person including tax and tips (daily hours: 7:00 to 11:00 a.m., and 5:00 p.m. to 11:00 p.m.) Wish list: Some floors and guestrooms should be remodeled because the carpet on the 3rd floor is too old, which may apply to those guestrooms on the same floor. Note: A BigBus (a tour bus) will stop in front of the hotel as station #8.

This is for then F&B only…read more Very delicious and quick. We were looking for something quick, not to heavy, and nearby and who knew we'd find it right in the hotel. I had the chicken empanadas and the crispy chicken dumplings. They all tasted delicious and while I did want more, held myself back from ordering a second round.

I agree with another's review that the room is tiny. It is NOT WORTH the price because (a) the size…read more(b) awkward layout (c) bed against the wall. Some reviews call it modern and ok I guess for lack of a more appropriate description. The furniture looks like it might be from Temu. I'm not impressed and ALLLLLL the red in the hallways is overstimulating. *no iron *no washcloths - plenty of hand and body towels in my room *the pillows are poor quality But there were positives. I loved the modern technology, literally everything can be controlled from an iPad and the blackout curtain and blinds did just that. The room was dark, dark. Note: if staying here to go on a cruise, please know the traffic gets REALLY BAD; 48 minutes for 1.7 miles.

I came to stay here with a friend the night of a concert in Miami at the Kasey's Center. It's…read morelocated right across from the arena so you can walk straight over and walk straight back once it's done. At check in they offer a free hotel coupon for one free drink at the bar which we used on a spritz and also grabbed some light bites. There is also tons of restaurants nearby in the downstairs area to choose from. The rooms were massive and had more than enough space and the great amenities expected the price and quality of this hotel. We never went to the pool since we were there a short amount of time. The beds were also very comfortable. The downstairs cafes next to the lobby was a bit slow in service and took so long to help the customer before us we just stopped at another coffee place before heading home. The parking fee is outrageous though since it's $75 a night with no in and out privileges so your options are park somewhere nearby or just uber everywhere you need to go until it's time for you and your group to go home. If you're looking for convenience and have enough money then book this hotel but if you're looking for more budget options try a hotel by the airport.

VERY RACIST!! My personal experience at The Gale Hotel was extremely disappointing due to the…read morebehavior and customer service provided by the front desk staff, specifically Supervisor Isa and Front Desk Clerk Julissa. The first issue occurred when I ordered groceries and went to get a cart because the bags were too heavy for me to carry to my room on the elevator by myself. When I attempted to use a cart, Supervisor Isa approached me with an attitude and abruptly stated that I could not take it. I politely asked if I could simply bring it back after unloading my groceries, and he again said no. He stated that he would have someone bring the groceries up for me, but his tone and demeanor were unnecessarily rude. He then grabbed the cart and pulled it away from me in a disrespectful manner. Afterward, he walked over to the front desk, said something to Julissa, and she laughed. When I asked what the issue was, neither of them provided a professional response. I will say that the bellman who assisted me with my groceries was very pleasant, courteous, and helpful. The second incident occurred on my last night at the hotel/residence. While cleaning out the condo and removing my trash, I called the front desk three separate times to ask where the trash chute was located because I could not find it. No one answered. I eventually had to go downstairs carrying a trash bag in my hand, only to find Isa and Julissa standing at the front desk. When I approached Julissa and explained that I had called multiple times seeking assistance, her response was rude, dismissive, and unprofessional. I then asked Supervisor Isa where the trash chute was and why no one had answered the phone. He responded with an attitude, stating that the phones do not ring at the desk. When I requested corporate contact information or the name of someone above him, he refused to provide it and instead instructed me to call the same number that had gone unanswered. The level of customer service displayed by both employees was unacceptable. Guests should be treated with respect and professionalism, regardless of the situation. Based on my experience, I would not stay at this property again, nor would I recommend it to others. The behavior I encountered left me feeling disrespected and unwelcome, and I believe management should seriously address these customer service concerns. Very racist establishment. Do not stay here!!

Absolutely amazing hotel stay before my cruise. This hotel is clean, convenient to shopping and…read moreplenty of restaurants/bars. Walking distance to a Publix, the mall, bakery, etc. The hotel checkin is on the 6th floor, the first floor is mainly a seating area and concierge. They offer free hot breakfast, mini fridge and microwave in the room, cruise shuttle at time of this review is priced at $12 with pick up times at 10a, 11a, and 12p. If you miss breakfast, they had breakfast bags with fruit and other grab and go items. You will need your room key to access the laundry room and guest floors. There is no carpet in the room I was in (basic king- not the elite level) and pets are not allowed. Service animals only. The hotel has a lobby bar, three restaurants are located right next door (Sproutz, Batch Gastropub, and Shahs of Kabob). I dined at Sproutz and Shahas of Kabob and both are good, but they are not affiliated with the hotel. I stayed 3 nights prior to my cruise and I really enjoyed my stay. The air conditioner worked with no issues, pillows are very soft, bed was firm, but not uncomfortable and I slept better in that bed, than my own. There is a master light switch to control the overhead light in the entry and bathroom. You can operate them separately (it just takes some flipping of lights to figure it out). Decent water pressure and nice, hot water at night. Morning time I suggest getting your shower in early. Hot water is still present but not as hot as it was the night before. Tip- I took my shower at 5/6am the morning of checkout and the water was hot and perfect for a nice shower before leaving for cruise. Staff was always smiling, friendly and willing to assist. Carlos at the concerige desk is very helpful, ask for his recommendations and he is more than happy to assist. The 7th floor has the laundry facility, but many machines were out of order. This is going on my pre cruise hotel list because it was the perfect hotel and the perfect location. It was about a 15min ride to the cruise port and airport. The cruise port ride was booked for 8am, so I beat the 9am bumper car cruise port traffic. The video I posted is short and quick, but a glimpse of the room

Feces on toilet urine stains on the floor! Called manager…read moreLuis Malespin, twice and left messages. No response. Discussing room.

I spent the weekend here with my friends and overall had a really great experience. The property is…read morein a fantastic location, and the space itself exceeded expectations. We stayed in a two-bedroom suite with a bay view, and it was huge, complete with a sofa bed, full kitchen, and very comfortable beds. The amenities were great as well, and we enjoyed some time by the pool during our stay. That said, there were a couple of things that took away from the experience. Upon check-in, we were informed of a $200 per day security deposit, which was not clearly disclosed during booking. On top of that, about $67 per day is automatically kept to cover amenities like the gym, pool, and Wi-Fi, which I personally feel should already be included in the rate. Another downside was the pool bar. The drinks were honestly not good, we tried one of the tropical frozen options and couldn't even finish it. Also, while not directly rude to us, the server seemed a bit disorganized and made a comment about another guest that came across as unprofessional. Overall, it's still a nice place for a fun weekend getaway, and I would recommend it, but just be aware of the additional fees and manage expectations around the pool service.

I had an absolutely exceptional stay at the Elser Hotel in Miami. The location is perfectly…read morecentral, making it easy to get anywhere in the city, and the property itself truly feels like a luxury home away from home. What stood out to me immediately was the leadership behind this operation. I had the pleasure of speaking directly with Mr. Ramirez, the manager, and he is the kind of leader you rarely encounter. His presence reflects confidence, pride, and a deep commitment to excellence. You can tell he doesn't just manage--he actively develops his team, sets a clear standard, and leads with intention. The consistency in service--from housekeeping to valet to registration--is a direct reflection of his leadership, attention to detail, and investment in his staff. In a busy, high-class establishment, that level of cohesion and professionalism is truly impressive. Nichole, the concierge, is gracious, kind, and warm, with exceptional active listening skills. She makes every interaction feel personalized and genuinely welcoming, embodying the friendly professionalism that defines this hotel. The rooms are modern, spacious, and thoughtfully designed, complete with a full refrigerator, stove, microwave, and even a toaster--everything you need for a comfortable stay. The bed was incredibly soft and comfortable, providing one of the best nights of sleep I've had while traveling. The rooms are also built so well that you don't hear any outside noise, making it feel like your own private apartment. We stayed in a skyline-view room with a balcony, and the view of the city was absolutely stunning. The amenities were just as impressive--the pool is large and beautiful, and the hot tub is spacious and incredibly relaxing. I also appreciated the added layer of security--the key card system only allows access to your specific floor, which makes you feel safe and well taken care of. Everything about this stay exceeded expectations, and the photos online are completely accurate--they truly reflect the level of quality you'll experience. I sincerely hope this review reaches the brand management team at the Elser Hotel, as it highlights the exceptional leadership, dedication, and uncompromising attention to detail demonstrated by Mr. Ramirez, along with Nichole and the entire team who consistently elevate the guest experience to a truly outstanding standard. I would highly recommend the Elser Hotel to anyone visiting Miami and will absolutely be returning.

We chose this hotel for our close it is to the cruise port. FYI still took us almost 25 minutes in…read morean Lyft at 9am. Clean, comfortable and a bit weird. The pictures on Expedia don't show it was small and pretty much a studio without a kitchen. It worked perfect for us and for the night. They had chargers built in the table, the bed adjusted up and down. Breakfast downstairs had a full buffet but they allowed us to order bacon only as a side and he hooked it up. Espresso bar was well made and he figured out how to make a flat white for me. Since we were supposed to get a peek from booking with Expedia we asked and it was two tickets for beer. We don't drink beer so womp womp. Would book again.

The downstairs bartender (female with dark hair) is extremely rude. First she ignored me both times…read moreI went down there. First time was to get drinks and second time was to get food. Plus 2/3 of the rooms we rented the air conditioning did not work. We had to ask for more towels over and over again and they never came. You never get to talk to a person when you have a problem ( they just text ). The drinks are WAY overpriced. The only good thing we experienced was the bartender upstairs. Do not waste your time or money!!

Doing a one night stay before a cruise. Check in was quick and painless. It helped that I am a…read moreMarriott Bonvoy member. Most of my information was brought as soon as my name was typed in by the front desk. The young lady who checked me in was polite and efficient so the process was smooth. I was provided with 2 complimentary bottles of water so I liked that. Your room key is required to use the elevator and I am on the 12th floor so can't lose that. The room is not large but adequate for a one night stay. The bathroom is small as you can see in the picture. It is okay for just me but I would prefer not to have to share it with someone else. All in all for this one night I give it 3.6 stars.

This hotel has potential,but I got an awful room. It was not at the standard Marriott usually is…read moreat. There were a couple of employees & amenities that made the stay better, but this place needs an overhaul. Here's a list of things that were wrong. The room smelled. Th toilet was broken where I had to reach into bowl and fix over a dozen times. The toilet was crooked and seat was broken The safe was broken. The conditioner did not pump out of bottle. The AC was loud. The fan in bathroom was loud. The food at the hotel was average. The two employees that were helpful were the maintenance tech. Stephen B. who fixed the safe immediately and was very nice. Also Anna the housekeeper was helpful as I needed something and she got it for me. I liked the pool area. With a couple of upgrades, this place could be very good. Also I think I paid for parking and the hotel was supposed to reimburse me. It is a convenient location in Brickell. I would try again in the hopes of a better experience.

I travel very often and I am rarely ever led to review a hotel but this is different…read more First of all the door is under a construction awning so you can't even see it. The smell in the lobby is horrible and gives you a preview of what's to come. The room had a moldy/mildew odor to it that led me into coughing fits. The beds were two different sizes and the shower was disgusting! I thought about it for a little bit and checked out and booked a nicer hotel down the street for $20 more. Yes it was only for one night but I couldn't even make it that long ! They didn't even have any wash clothes ! None at all! It was a nightmare.

I prefer to sleep with a homeless than staying other night in this hotel... Awful experience. The…read morebest part is the "intercontinental" breakfast. Just a sandwich slice. The floor was fallen apart and the bathroom... please don't stay here! This hotel should be destroyed.

We were taking a cruise out of Miami and needed a hotel nearby where we could stay for a night…read morebefore our departure without having to rent a car. After doing some research, we chose this hotel, and it turned out to be exactly what we were looking for. The location was one of the biggest highlights. It's within easy walking distance of Bayside, which gave us plenty to do while waiting for our cruise. There are lots of restaurants, shops, and waterfront areas to explore, making it a great place to spend a relaxing afternoon and evening before heading to the port. The hotel itself was clean, comfortable, and located in a nice area that felt safe and convenient. Our room was a good size with plenty of space for our luggage and everything we needed for a short stay. The staff was friendly and the check-in process was quick and easy, which made our arrival stress-free. The hotel does offer a shuttle service to the cruise port, but at $15 per person, we found that taking an Uber was actually the more affordable option for our group. The ride to the port was quick and hassle-free. Overall, we were very happy with our stay. The combination of the convenient location, comfortable accommodations, and easy access to the cruise port made this hotel a great choice. We would definitely stay here again and would highly recommend it to anyone looking for a pre-cruise hotel in Miami.

This place is an absolute SCAM. We stayed there is April and were charged $535 for what we did not…read moreknow. After calling them for 1 1/2 months and leaving messages, we finally got a copy of the bill. They charged us a "smoking fee". My husband and I have never smoked a day in our life. We have demanded a refund to no avail. I CANT SAY IT ENOUGH, DO NOT STAY HERE!!!!!!!! We will continue to fight this with our credit card company. This is the worst most disgusting Hotel I have ever dealt with not only with management but it is filthy. See photo of our bill.

Came here for luggage storage. It's very convenience and the customer service was very nice. Scan…read morethe QR code and book online then show them the QR code, they process and gave me the tickets.

Absolutely third world conditions, from the lobby to the rooms. I checked in, immediately came back…read moredown and politely asked for a refund that I chose not to stay. Was denied and charged for a room that I barely set foot in. I can't express enough!.... Look for lodging elsewhere.