We were taking a cruise out of Miami and needed a hotel nearby where we could stay for a night before our departure without having to rent a car. After doing some research, we chose this hotel, and it turned out to be exactly what we were looking for. The location was one of the biggest highlights. It's within easy walking distance of Bayside, which gave us plenty to do while waiting for our cruise. There are lots of restaurants, shops, and waterfront areas to explore, making it a great place to spend a relaxing afternoon and evening before heading to the port. The hotel itself was clean, comfortable, and located in a nice area that felt safe and convenient. Our room was a good size with plenty of space for our luggage and everything we needed for a short stay. The staff was friendly and the check-in process was quick and easy, which made our arrival stress-free. The hotel does offer a shuttle service to the cruise port, but at $15 per person, we found that taking an Uber was actually the more affordable option for our group. The ride to the port was quick and hassle-free. Overall, we were very happy with our stay. The combination of the convenient location, comfortable accommodations, and easy access to the cruise port made this hotel a great choice. We would definitely stay here again and would highly recommend it to anyone looking for a pre-cruise hotel in Miami. read more

This place is an absolute SCAM. We stayed there is April and were charged $535 for what we did not know. After calling them for 1 1/2 months and leaving messages, we finally got a copy of the bill. They charged us a "smoking fee". My husband and I have never smoked a day in our life. We have demanded a refund to no avail. I CANT SAY IT ENOUGH, DO NOT STAY HERE!!!!!!!! We will continue to fight this with our credit card company. This is the worst most disgusting Hotel I have ever dealt with not only with management but it is filthy. See photo of our bill. read more

YVE Hotel Miami - This is a copy of the Bill. They charged us a smoking fee. My husband nor myself have never smoked in our life!!!!!! - Hotels Near Me - Miami, Florida

Shady business going on here. My wife and I stayed here for one night & we were charged an additional $500+ for smoking fee and we don't smoke! lol We tried to call the front desk to let them know of the additional charge but was put on hold and they just hung up on us. We ended up disputing the charge with our credit card company. Small rooms small elevators Super long wait to use the elevators, some people would just take the emergency stairs down. Good: Walking distance to pier 5 read more

The staff was amazing! They went above and beyond to ensure our stay was comfortable and enjoyable. Highly recommend this hotel! At the front desk, Ms. Dee and Mr. Jared made us feel welcome and relaxed from the moment we arrived. Mr. Jared created the perfect atmosphere for a Getaway. Also, the security officer, Mr. Yeinier, was very helpful to his coworkers and incoming guests. read more

This hotel experience was horrible. We got in late that night , showered and went to bed. The next morning we discovered there was only a flat sheet on the bed NOT fitted and there was blood and what looked like dried urine on the blanket. When we asked to speak with manager we were told no one was available but we could send an email. BEWARE read more

We stayed at the VYE hotel last night. I would not reccomend this to folks who want an upscale experience. 1. The elevators; apparently are still down, only 1 works for a 16 floor hotel. We hooded it down the back staircase rather than wait the long time to grab the elevator. 2. My king room was beat up. The bed was nice, but the ac, if shifted from 65° makes an awful racket. At 65 it blows all night long and its cold. This is a 2 edged sword: great when you come in, terribly cold to sleep in. Im glad i brought my own covers. The shampoo, conditoner and body wash are ALL soap. No conditioner at all. Just soap, and the shampoo dispenser shows 3 different products or a break down in one. Gross. There was a questionable stain on the drapes, the door really leaks light, the coffee maker had no needles to puncture the kpod. The staff was mostly cool, though i watched the concierge go off on a couple this morning. Not at all a professional reaction to them not having a receipt, when she wasnt the one who had helped them out. No i would not stay here again. read more

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This was our second (and third) stay at Hotel YVE Miami and it was a terrible experience. I am absolutely dismayed by how this was handled from start to finish. At the beginning of our trip, we were unable to check in because the hotel's system was down. There was no prior communication, and we were sent to another hotel with no reimbursement for the Uber. The voucher provided did not even cover an equivalent king size room, which added unnecessary stress to the start of our trip. After returning from our cruise, we stayed at YVE again and the issues continued. The room was not clean. There was hair from previous guests on the bathroom counter, no fitted sheet on the bed, no bed cover, and the AC unit was extremely loud. The TV was lopsided, the table tops were severely worn, and the hotel door had to be forced open and closed because the hinges were clearly misaligned. We could constantly hear other guests and their TVs. What made this worse was the lack of management. There never seemed to be a manager on duty after hours, which left staff unable to resolve issues. I was told a manager would contact me and that never happened. I also called multiple times leading up to the trip and no one ever answered the phone. We chose this hotel solely because of its proximity to the Miami cruise port, but it ended up being a major headache during what should have been a time of rest. This was one of the worst hotel experiences I have ever had, and I will never stay here again. I would not recommend this to anyone looking for a high-end or restful stay. read more

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Absolutely terrible hotel. Dirty, Loud, No pool, not near a beach, the gym has 3 machines and a couple of dumbbells. The bathroom is the size of a bathroom on a small aircraft. The carpet is dirty, the walls and furniture is beat up. Do not stay here. The staff however were nice. But I also didn't request or ask anything of them besides my room key. read more

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The elevators are ridiculously small and take a lot of time. We have to keep saying we'll take the next one. I'll take the next one cause there was no room. While we're checking out, they're trying to falsely charge a couple $500 for a smoke fee. This hotel is one you book if you have no other choice. Never again. read more

Great location -- right across from Bayside and directly at the cruise terminal, which makes it very convenient. However, it's a bit far from the beach. The hotel itself could use some updates. The bathroom is small, and when you turn on the light, it sounds like an airplane taking off. There was only one small trash can in the room, and I had to request washcloths and towels. The staff were nice and helpful. The hotel advertises laundry, but it's a pricey third-party service. There's no pool, and valet parking is also expensive. Overall, it's fine for a 1-2 night stay. read more

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2nd stay at YVE. I enjoyed the last one and this one. Nicely located by many attractions, especially the Heat arena and not too far from cruise ports. Facility isn't the most modern, but is is very clean and priced nicely. I'd stay again. read more

YVE Hotel Miami - Lobby - Hotels Near Me - Miami, Florida

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This place is absolutely awful. I don't even know where to start - the bathroom is microscopic, the room is filthy, there is one set of elevators for the entire building so you have to wait 20-30 minutes to get on one. I would venture to say anywhere is better to stay than here. read more

After reading some of the recent reviews I was a tad nervous but our experience has been the complete opposite, from the second we walked in it was nothing but warm hellos. Franny at the reception desk was incredibly sweet, and personable and made checking in an absolute breeze. She was the breath of fresh air after so long of traveling. Rooms are on the smaller side but has everything you need and the bathroom was way bigger than i expected. I'd definitely stay here again before our next cruise. read more

Incredible bargain from AirBnB with a terrific location and very good service. Beautiful room with killer view of skyline and Biscayne Bay. 5 star ambience: I have to admit, the bad ratings on Yelp made no sense to me. The lobby was beautiful and so was the room. The location doesn't get more central, diagonally across the street from Bayside Marketplace and the cruise ship port. The lobby was sparkling and modern inside. The room was pristinely white on white. The smallish window looked out on a sweeping view of Biscayne Bay, from the NBA arena to cruise ships. 5 star service: a modest resort fee covered almost all amenities including 2 bottles of water, gym, etc. Front desk and other staffers were polite and efficient. I was simply amazed for the price. Service and ambience were terrific, especially for this price point. read more

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If I could leave a zero, I would! This hotel has a nice lobby, but once you go up to the elevator and get off you are approached by a very bad smell!! The rooms are disgusting, they stink and are not cleaned good at all, we found some underwear behind the bathroom seat, we requested a blow dryer because there wasn't one in our room and when we finally got it it was sticky and full of hair ! Then we requested another one and that one didn't work ‍! I think this hotel needs a whole new makeover. read more

The start of this experience was not good and it continued throughout the stay. The man at the front counter was extremely rude from the beginning, (I think his name was Dematri). It started with me asking if I had received the upgrade I had been offered by email, and he blew me off responding as if he had no idea what I was talking about, and wouldn't even look at the email I had received directly from this company. Then he informed us at check in that they could not issue us a key, that there was an issue with the system. I don't even know if this is legal, but he assured us that security was taking people to their rooms using a master key. We checked in, as we really didn't know the area and wasn't sure where else to go. We were assured there would not be long wait times for room access at this time. We went to our room, dropped off our luggage and when to dinner. Upon our return, the security guard had just gone up in an elevator to take a group of people to their rooms. While we were waiting, 6 airline crew walked in, got checked and given key cards. I asked if the system was working so we could get one and was told it still wasn't working. We continued waiting, and the airline crew joined us. After about 10-12 minutes of waiting, the security guard returned. As I entered the elevator, I was asked to leave so the airline crew could be taken to their rooms first. Now mind you they had their own key cards and did not need his assistance in gaining access to their rooms. They had arrived after us, had key cards and were still given priority. I was mad and commented to my husband how rude that had been. The manager (an oriental woman) made a snarky comment about why I was upset. I explained the issue, and she seemed unbothered and offered no apology. We waited for 20 minutes +/- before we were taken to our room. When we got back to our room, my husband went to take a shower. When he opened the bar of soap on the counter. It had hair on it and other debris. There were no wash cloths or hand towels. The room wasn't really clean, small pieces of trash on the floor. The only thing this place has going for it is the location to the pier and cruise ports. I highly recommend you avoid this hotel at all costs. They offer have no parking available for guests unless you pay $55 for valet parking, or pay $40+ at the garage that charges that fee every time you enter the parking garage. We will not be returning or recommending this hotel to anyone, and furthermore I will be leaving reviews on all possibly platforms. Only 2 elevators for over 14 floors, and one was working this morning. Waited over 5 minutes to have the doors open on a full elevator with no room and ended up taking the stairs. I do have to say that after our return from breakfast the manager on duty (a gentleman, I didn't get his name), took us right up to our room, and actually took the stairs back down himself so that other guests could use the elevator. He was the only person we dealt with that was professional during our stay. read more

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their coffee maker in tje room wasn't working , i called the guest department and the personnel said they will send someone to replace it, nobody came the emtire time we were there ( 3days ) 2nd - their elevator wasn't working and we had to carry our three big luggages all the way from the 12th floor to the lobby . i was again calling the guest department for assistance. i called five times and nobody picked up their phone.!!! i would not recommend this hotel ! read more

We chose this hotel because my stepson was flying in from another state for a cruise out of Miami so we wanted to stay in the same hotel. They do have valet parking but I believe it's $55. It's pretty centrally located, but I didn't travel out much because we got in late and then had to leave early The morning of the cruise concierge has no knowledge of anything and is not very helpful. She would rather play on her phone than help you. I asked her if she knew an approximate distance or location of the ports. She said she didn't know. I asked her if she knew how long the valet usually takes to pull around the vehicle. She said she didn't know. The ports are less than 3 miles away and I'm pretty sure over 50% of the people who stay there go to the ports because they have a shuttle that they offer at eight dollars per person and that shuttle advertisement is right on her desk As you could see from the mirror in the room, that has a bunch of rust all around it and it would be a cheap upgrade that would make a lot of difference. There's also no washcloths in the room. Basically, if you need a place to stay for a nice it is fine, but I wouldn't plan a vacation to stay here more than one night They have two elevators for a 17 story hotel. The staff, housekeeping, and everybody else uses the same two elevators should be prepared to wait a half hour for an elevator. read more

YVE Hotel Miami - As you could see, they offer a shuttle right there however, when I asked her how far it was, she told me she didn't know. - Hotels Near Me - Miami, Florida

Hotel was mediocre. Room was gross and falling apart. The headboard was disintegrating. The sheets were stained. Bed was hard as a rock. Bathroom amenities were falling off the wall. Cheap easy stay for a night. read more

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This is a 0 star hotel that would not pass an inspection. Dirty rooms- ripped furniture, linens that don't fit the mattress, filthy carpet, no hand towels, no shampoo, and dents in walls. No desk service and inedible breakfast. Horrible stay. I was with a business group, pre cruise, so couldn't get out of my reservation. read more

First off....How do you all charge almost $230 for a filthy ass room? This hotel is horrible the pictures aren't up to date whatsoever....If I could give zero stars I would....Went next door to CVS to buy Lysol to sanitize the entire room and bed.....Didnt even feel comfortable taking my clothes off to go to sleep better yet even shower.....HORRIBLE HOTEL!!!!!!!!!!!!! read more

Absolute disgusting customer service (picture included) They ruined my favorite leather jacket I bought in Italy 8 years ago. I recently stayed here and checked in my bags before our check in. The hotel put an adhesive sticker with a number on my leather jacket. Of course, you're not supposed to put stickers on leather! I am surprised how careless they were. When I brought it up, they said they had to review the security tapes to make sure I didn't put the sticker on my jacket myself. (Why would I do that?) They later confirmed that they put the sticker on the jacket and the video confirms it. They told me they would bring it up to the manager and resolve the issue. I sent an email to the manager. Of course, we checked out without being able to speak to the manager and after multiple emails, multiple days, never heard back again. I was extremely patient with them, but have not heard from them since I left. Update (12/21): despite what the manager said below, I never heard from them. If they really cared and took it seriously they would have. Not worth the price. read more

YVE Hotel Miami - Ruined leather jacket thanks to YVE hote, never offered any sort of compensation for damages. - Hotels Near Me - Miami, Florida

This is one of the worst hotels in the area; old, loud, small, not clean and absolutely not worth your business. Zero star is deserving. read more

YVE Hotel Miami - Lobby. - Hotels Near Me - Miami, Florida

One of the worst Hotel I stayed in. I just chose this hotel because close to marketplace but room is really bad and it seems lot of bed bugs or some kind of bugs. Both of us got rashes on legs read more

We ended up here through a Priceline Express Deal. Yve is walking distance to Bayside and the Kaseya Center, where we saw Madonna on a Friday night. Parking is $55 for overnight parking which is the same rate at Kaseya for special events. We avoided driving through the Miami mayhem and came here via Tri-Rail and the Downtown Miami Link. The hotel is just a block from the MetroMover which gets you anywhere downtown. The 2 elevators during daytime can be slow and everything (elevators, lobby restrooms, front door) requires a room key -- rightfully so to avoid wanderers in a busy downtown spot. Altogether, it was nice to be able to walk back to the hotel after Madonna at 1am. Biscayne Tavern attached to the lobby serves up some delicious Cuban sandwiches. read more

YVE Hotel Miami - Hotels Near Me - Miami, Florida

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Second time here and last. First time I chalked all the faults up to house keeping as just off. Pros: location, friendly staff Cons: older hotel, our room was dirty , carpet worn going into bathroom and stepped on a carpet tack, ac didn't work properly, toilet ran all the time, only enjoyed the location. read more

Arrived and the hotel was bustling with people. Unfortunately, we encountered many issues. First, only one of the two elevators in the entire hotel (think it is 16 floors?) was working. . . everyone waited and waited and waited - VERY annoying and frustrating for everyone. The rooms needed definite repair and attention - bathroom doorknob was ready to fall off. There were literally ONLY 2 towels - no hand towels, no wash clothes. There were no kleenex/tissues in the room. We could feel every spring in the bed and trust me when i said it was NOT comfortable. Overall, i'm disappointed I actually spent money for these provisions. Would I do it again - absolutely not. read more

Embarking on a cruise the next day, it was recommended we stay at YVE Hotel Miami. The front desk staff were friendly and gave us a welcome drink ticket upon arrival. As we ventured to our room, you could tell there had been little to no upkeep - just an old hotel. This is fine but photos are a bit deceiving. The rooms were very blah and small. A positive was that we only needed to stay one night and they had a restaurant on the first floor that served food (not included or discounted). If you need valet, they do offer for a fee. I can't say I'll be back but I appreciated the roof over my head while I was there. read more

This place is a bait and switch. The room looked nothing like it did online. The room was disgusting, small and dirty. There wasn't even room for our 2 suitcases in the room. The only way to open both sides was to put the luggage on the bed. The ONLY updated thing in this room was the shower floor. The toilet paper was sitting on the toilet - no holder. Soap just left on the sink as there wasn't even room for a soap dish. Feels more like a Hostel. I couldn't sleep, I was just so grossed out. Couldn't leave as everywhere was booked. The restaurant was good - they serve huge portions - my husband who can eat, couldn't finish the Cuban / he was bummed because he said it was delicious. So that was a positive. I had the black bean burger - I wouldn't recommend it. The fries are delish and you get ALOT! Some of the employees do not speak English - our waiter couldn't tell us the bread options so I opted to not have the bun and another waiter doesn't understand when we asked the name of the restaurant. I'm Italian from NY so l, it's not hard for me to get through accents but it might be hard for others so it's the only reason why I mention it. read more

YVE Hotel Miami - Hotels Near Me - Miami, Florida

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The hotel was conveniently located for our stay, however for the price paid it did not meet cleanliness standards as displayed in the attached photos. Checkin was easy and everyone was kind. The TV remote looked like it was from the 90's, but it worked. Stained floors and furniture including a large mystery brown stain on the box spring. The bathroom was very small - you couldn't help but touch the toilet when brushing your teeth at the sink. No counter space. Our reservation was $150+ after taxes and fees, the hotel's condition felt more like a $75 motel. In short, you are paying for location, not for the hotel condition. read more

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My experience was far below the standard I expected, and I am requesting a full refund for my stay. Upon checking into my first room, I immediately noticed that the floors were visibly dirty and had not been vacuumed. The bed sheets had noticeable stains, and the bathroom soap dispenser was broken and detached from the wall. I reported these issues to your staff, and while they did move me to another room, the second room was smaller, lacked a refrigerator, offered very limited closet space, and still had dirty floors. When I raised my concerns, the front desk staff told me I could either wait until the morning for a room change or leave altogether -- which was unreasonable since I am not from Miami and did not know my way around the city. Later, housekeeping was sent up to "inspect" the room, even though I had been told they were unavailable earlier for the first room. I specifically asked for the tub to be cleaned and the room vacuumed, and they said they would return to do so, but no one ever came back. The poor air quality and lack of cleanliness triggered my asthma, forcing me to use my inhaler. The overall condition of the rooms was unacceptable and unsanitary, especially given that I raised these concerns multiple times and received no real resolution. read more

We stayed here on April 13, 2025. This was the worst hotel room I have stayed in to date and the room was not cheap. The headboards on the bed were extremely worn down and dirty and there were stains on the walls above the bed. The conditioner, shampoo and shower gel looked like they haven't been changed in months. It appeared to have mold growing. Thankfully, I always bring my own. The toilet seat was stained yellow. And walls were peeling... The only good thing about this hotel was the location and the staff was friendly. I highly recommend you stay anywhere but here... read more

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I booked a Solo trip to Miami for 4 nights at this hotel. I thought the location was great, and from the pictures I decided to book the "Bayview penthouse". I wanted to relax with beautiful views, room service, and a cozy "penthouse". I use quotations because the pictures did not reflect the room at all. I was totally catfished. First off, the staff was very nice and helpful, so no complaints there. But the room looked nothing like the pictures. How can a room go from being humid and hot to humid and freezing?! I had to request an extra blanket, because even 1 degree changes the temperature to unbearably hot to unbearably cold, and I'd rather have it cold. The constant humidity in the room made me feel dirty the entire stay. Speaking of dirty, thank god I brought my own hygiene products because there was no hand soap, and the bodywash was completely empty in the "if a toilet on any floor flushes the water pressure and temperature will drop tremendously" shower. There were also no bath cloths, and the shower head was corroded and uneven. The penthouse(s) are on the 17th floor of the hotel, and with only 2 slow elevators and the constant cruisers, I ended up using the stairs way more than I wanted. Just to run down to grab my delivery food was an entire 30 minute ordeal. The wi-fi didn't reach that far up, so I had access to about 10 channels on cable, no wi-fi or streaming services even pretended to be provided. My last night the TV just stopped working completely. There is no "room service", everything online was a complete facade. The restaurant/bar at the hotel was pretty good but pricey, and they were weirdly out of ingredients to make their specialty cocktails my entire stay. Sure, I'd recommend this place for anyone staying 1 night, but keep your expectations very low. The ownership sucks money out of your pocket without providing even a quarter of the quality they pretend to provide online. Do not stay here. What a waste of money. I'm giving 1 star because the staff was very nice. read more

Travelers Beware, Do Not Stay At This Hotel Thursday, February 19th, 2026-Tuesday, February 24, 2026 On February 23rd, 2026 At Approximately 1:45 P.M., The Housekeeper Who Managed The Floor During This Time Was Cleaning The Rooms. I Asked Her For Towels And Washcloths; She Replied "I Speak Creole Or Spanish." I Showed Her What I Wanted And She Said "Only Had Towels No Wash Cloths". I Said Okay. I Said To Her "No Clean" She Said Okay. I Put The Sleep Sign On The Door To Indicate No Cleaning Was Needed As Well. When I Returned At Approximately 9 Pm That Evening, I Found Not Only A Clean Room But Also That All My Toiletries, Food, Drinks, And My Daughter's Clothing That Had Been In The Bathroom Were Gone. I Went To The Receptionist To Make A Complaint, He Advised Me To Contact The Manger Or To Contact Corporate As Soon As Possible. I Went Back Up Stairs To My Room When I Noticed The Maintenance Worker And Asked Him To Open The Garbage Room. Once Opened, I Found Not Only My Food But Also My Daughter's Clothing In The Garbage. Due The Maintenance Worker Not Understanding English, He Called Security To Aided Him In This Situation. Once The Security Officer Arrived, I Explained And Showed Him That My Food And Daughter's Clothing Had Been Thrown In The Trash. He Listened To My Concerns And Stated That He Will Make A Report. Here's My Reasoning, I Stayed In The Room From Thursday, 02/19/2026 -Tuesday, 02/24/2026. My Cousin Booked The Room For Me Under His Name. I Extended My Stay Under My Name For The Extra Night Due To The Weather In New York. So I Can See That If The Manger Didn't Get The Updated List And Printed Out Who Is Leaving And Staying. Resulting In The Cleaning And Throwing My Items Out. However, When She Cleaned My Room Without Permission, She Took All My Toiletries And Left My Daughter's Used Soap. My Bags Were Still In The Closet. So This Means To Me Either That The Rooms Are Partially Clean Or She Knew That I Was Staying There And Took What She Wanted. I Have Contacted The Hotel Four Times Already Via Email & Telephone. Each Time I Had To Call. Further, I Am Told That The Manger Is Unavailable Because She Is In The Meeting And That She Is Made Aware But Now I Have To Contact The Gm. The Receptionist Stated That I Will Have To Email Him Because He Is Off Site. The Hotel Is Not Communicating With Me At All.. I Have Been On Hold For At Least 45 Minutes And Claudia The Front Desk Receptionist Had Not Only Disregarded My Concerns But Stated That No One Is Able To Speak With Me At This Time. I Caution All To Stay Away From This Hotel. I Have Contacted The City Of Miami Police Department And Was Advised To Contact My Attorney. read more

The most abhorrent and horrific customer service. The staff behaves as though they are doing you a favor for even speaking to you. My husband and I waited for 45 minutes at the valet and tried to speak to the attendant 4 times to get her to take our keys. She waved us off and continued to talk on her phone. On the fifth attempt of us trying to give her the keys she responded "Oh, wow" and walked away I called the front desk exasperated to get some support and was told "well it sounds like they are busy and you have to wait" My response was "do you find it reasonable I have waited 45 minutes for the valet to take my keys" His response was "i have other guests. You can come inside and get the manager's number if you want to complain" and proceeded to laugh and hang up. We are switching hotels halfway through our trip because this is absolutely horrific. Thankfully the reservation was made through my husband's business account and they will be able to refund us for the nights not spent there. read more

$22 DAILY fee for wifi, coffee and 2 bottles of water. We didnt use the coffee, didnt drink the water. Maybe used the room for a whole 7 hours between getting ready for a concert and the 5 houts we slept before heading home. Still charged the $22 fee. Called and they said "its in the fine print of your contract for the room". Sneaky. Really sneaky. Won't be staying here again. Just put that where we can read it. We paid for the room up front, but between needing vallet because there was no parking garage/spaces, the $22 fee for stuff we did not use, a $9 city of miami parking fee (WE USED YOUR VALLET) and a bunch of other random fees- you charged us an additional $93. Pretty shady. 0 stars. read more

The hotel is kinda worn out, need an upgrade! The rooms were small and the elevators are really slow! read more

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Rooms out dated and worn thread. AC makes clicking and gurgling noise all night. Elevator extremely slow. Parking $62 a night and difficult to use. For the price I expected better. read more

Stayed here for only one night and we arrived before the time to check in and they allowed us to store our luggage which was guarded by security which was a nice touch. Rooms are a little dated but can't beat the price and the location! The ice maker wasn't working on our floor and the hotel manager went above and beyond to help us get ice from the restaurant. read more

YVE Hotel Miami - Our view from the 4th floor - Hotels Near Me - Miami, Florida

Our room was left dirty , they stated that there was in room coffee but no way to brew it. We had to wait an hour for the elevator because there were only two elevators for a 17 floor hotel and everyone was trying to get to the lobby to catch their transportation to the port or airport. They also charge a resort fee and this was by means a luxury resort hotel. I will never stay here again and I would recommend a Motel Six over this hotel. The manager also told someone that it was their fault for choosing this hotel to stay at. Just ridiculous!!!!!! read more