She refused to groom my dog - he is 16 years old, has no teeth and only weighs 15 pounds. He doesn't like his legs & fee trimmed with the clippers -- and puts up quite a fight., and hence requires using the scissors to groom his legs. I am assuming that this was not something this groomer wanted to deal with. read more

All these years later, my senior pup has had the best experience with Stephanie! She's so kind & we're so lucky to have her! 10/10 talented, compassionate & kind to dogs of all ages! read more

Stephanie's simply the best! I've never met anyone who loves animals so much! she does a top notch job! I highly highly recommend Stephanie!!! read more

Carol's Dog Grooming - Pet Stores Near Me - Chico, California

Stephanie has done a fabulous job on Our pets for Many years now! I wouldn't take Our animals anywhere else. She's Ver reasonably priced $ she's caring & compassionate with All the animals as if they were her own & Always willing to work with one's schedule the best she can to accommodate everyone! Thank You Stephanie & Husband for the Many Years of Service! read more

This is by far the best grooming business in Chico. They do an amazing job with our husky, giving her potty breaks, treats, and taking as long as they need to make sure she isn't stressed out during the process. We've had multiple negative experiences with other grooming places in Chico and are so thankful we found this place. You can tell they truly care about animals and are extremely thorough, even bringing attention and care to the lump our dog has on her hip. Our husky is always happy to go back and comes home looking cute and fresh in a new little bandana every time. I would recommend this business to anyone. read more

Carol's Dog Grooming - Pet Stores Near Me - Chico, California

Willy and Nilly always look amazing when leaving Stephanie and staff. It's been a task finding someone they are comfortable with. We know they are turds so we appreciate your patience with and for them. read more

Carol's Dog Grooming - Nilly Girl - Pet Stores Near Me - Chico, California

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Stephanie is by far the best groomer I've ever experienced, her and her team go above and beyond! My Benjamin always comes back clean and cut just like I asked. She also gives you a update when your dog will be ready and how they are doing. 5 stars for sure! read more

Carol's Dog Grooming - My Benjamin Elvis pre grooming - Pet Stores Near Me - Chico, California

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Ok so I have used carols for years until today I arrived 15 min late to my 8:45 am appointment Then the jerk behind the counter pops up his head and tells me he has to turn my dogs away all they needed was a summer cut On a prior visit I was supposed to pick up my dogs at 3:30 they called me at 5:00 and let me know my dogs were done I can no longer do business with a business who has no patients I wonder how they treat my dogs or how they are treating your dogs PLEASE BEWARE OF LOCAL BUSINESS'S who think that their time is the only one on the clock I WONDER HOW MANY TIMES THIS JERK HAS EVER BERN LATE If I could leave 0 stars I would because that's what they are !!! read more

Carol's Dog Grooming - This place sucks DOG ASS - Pet Stores Near Me - Chico, California

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I'm so thankful to have found this wonderful business!!! Stephanie and her husband always make our little Yorkie look amazing and most importantly he loves getting to go see them!! It feels so good to take him somewhere where we know he's being taken care of with so much love and care. I highly recommend them to anyone looking for pet grooming services! read more

Wonderful service. Compassionate to our dog. Great COVID procedures. Grateful for her consistency and thoroughness of grooming our dog.

First time taking my dog, Rico to Carol's and I was very impressed by the professionalism and personal attention given to myself and Rico. Everyone there were very friendly and informative and Rico looks great...good job! read more

Another great haircut for Kahlua. They always do a wonderful job, and are very reasonably priced. Highly recommend! read more

Carol's Dog Grooming - Dog grooming - Pet Stores Near Me - Chico, California

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Update: I am a goober. I assumed I was talking to Carol the whole time...but the lady who owns it now is named Stephanie. She has an abruptness to her personality but don't let that fool you. She loves the dogs and is great at what she does. In a world where stuff is busy busy I appreciate the text to make an appointment option. Stephanie always responds in a reasonable about of time and attempts to get our pup in quickly. Our schnauzer hates the blow dryer so she talks to him thru it. :) read more

Our Goldie said thanks for making him a handsome nice smelling chap- and for the good tips on training read more

Carol's Dog Grooming - Happy client - Pet Stores Near Me - Chico, California

I have been taking my Yorkie to Stephanie for years and she was always been wonderful. Once, she even offered to drop him off to me if I couldn't get there by closing. Come on, how many groomers will go the extra mile like that? Though I think she would prefer to give him a beautiful "style" I always ask her to trim him close and she does what I ask. Last year I adopted a new dog and I was told he would always soil himself at the groomers because he was so afraid. I took him to Stephanie and he had no problem. She gave him lots of love and he was a happy dog. I highly recommend Stephanie. Her prices are in line with other groomers and she truly cares for the dogs while they're with her. read more

I moved out of the area but I took my Maltese, Peanut, to Stephanie for four years :) She is the best! I've been in the Bay Area for a few years now and have yet to find anyone as patient, skilled and friendly as Stephanie. read more

Stephanie did a great job. We have a pair of border collies. One is male and one is female, and they are more senior in age. Stephanie took good care of them and fit us in on the 29th of December. I appreciated that she really listened to what we wanted, which in this case was a close trim. She did ears and toes too. Thanks for doing such a great job. They even but christmas scarfs on them. read more

The best! I've used Carol's dog grooming for at least 10 years. They are professional and caring of our dog, especially as she has aged. They are patient and very knowledgeable. I would recommend to anyone who cares about their pet! read more

Disappointed doesn't even begin to describe my experience. First I was sent a NOVEL about instructions for drop off due to COVID, which is totally understandable as businesses have policies during the pandemic.... Unfortunately I pulled up to the front, called in and said I was there and she said, "Uhm, what do the instructions I sent you say?" So rather than good customer service and just kindly asking me to pull to the back, she literally made me pull up the text message and re-read the instructions. After pulling into the back, I was instructed to attach my dogs to a hook on a fence and walk out. She wouldn't come anywhere near me or allow me to walk my dogs to the door even though we were outdoors and both had masks on so of course they were freaked out and upset. In addition, she corrected me multiple times on the type of cut I wanted because I got the name of the cut wrong? When texted a time to pickup and amount due, I kindly asked if she preferred cash or credit card and all I got back was "we don't have a card reader". (This was NOT in the instructions). Honestly the whole experience felt like she talked to and treated me like a child in trouble. Fine grooming for both of my dogs which was about the only saving grace, but really awful customer service. For anybody that wants to be talked to nicely and treated like a human being, look elsewhere. Will not be returning. read more

She wqs cool enough to come apologize and has great communication but I will most likely not be bringing my malamute or husky that I was excited to bring in to have taken care of by them. As awesome as they were in personality I love my puppy and my wants for grooming overcome my love for local and family businesses. I wish you guys luck, my neighbor had their pomeranians tail trimmed up too afger bring aajed not too so my pickyness will keep me away because I want to pay for qhat I ask for not what someone elses opinion throws out if I didnt ask. Thank you. read more

Stephanie and Rob are wonderful and they will care for your pet just as they do their own! I have taken my babies there for several years and I am always happy with the service! I wish I could give more stars! read more

Carol's Dog Grooming business , on January 21, 2021, will have been in business for 60 years. The first 47 years owned by Carol Holman Hill, and the next 13 years by Stephanie - congratulations, keep grooming Stephanie !!! read more

Would not recommend for long hair dogs. If you like your dog shaved this is the place to go. They do not do anything special, not even a bow in the hair. I guess you get what you pay for. My experience was my poor Shih Tsu was shaved and her ears shaved off without my consent. Their price is not any cheaper then any other groomer. All I can say Is i know that most of their ratings are five star, but makes me wonder how many dissatisfied customers never post. Oh well this was my expierence. Hopefully no one else will have to expierence this. read more

Carol's Dog Grooming - There is no excuse for the way Sophie was cut! You can make all the excuses you want! - Pet Stores Near Me - Chico, California

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My girlfriend and I moved to Chico recently with our four aging pugs. We brought them in a couple of months ago for nail trimming. I've never seen a cleaner, neater job. It was obvious that this business had an owner and staff who really enjoy their work! So later, based on our initial experience, we made an appointment for grooming. One of the pugs sheds to the extreme, and I became used to getting her back from other groomers with an apology (excuse) for not being able to do a thorough job. Not this time! She came back looking really nice. In fact all four received a top notch grooming. We're both thoroughly pleased with Carol's! Note to James E. - To spare yourself from further embarrassment, you should run your posts by any 5th grader with a C average for spelling, grammar and logic.... read more

Great first-time visit with my high anxiety dog. We will definately be back! My dog, Rusty, coward behind my legs when Stephanie greeted us at Carol's. I gave her a short history of Rusty's adoption from a shelter and anxiety he has about Vets & Groomers. She listened like she cared, and also gave me information about how a dog's sense of time can contribute to their anxiety. I felt heard, understood, and was confident I was leaving Rusty in good hands. Rusty looked great when I picked him up! Clean and happy. Stephanie gave me a report on Rusty's visit, including how she took time to ease him into the nail trimming. At first, Rusty yelped when she touched his paws, so she gave him a snuggle and tried again. Success! He watched her trim his nails & paw fur with curiosity and without protest. I appreciate the time she spent with both of us to make this a comfortable visit. Thank you Stephanie! Tips: cash or check walk down the little alley read more

Stephanie is amazing! I have a West Highland White Terrier and she is the only person who has been able to listen to my expectations and give him a great cut! Prices are great, and I wouldn't go anywhere else! read more

Had a great experience! I usually groom my mini schnauzer myself at home but will be bringing her to Carol's Dog Grooming regularly from now on. They did great complying with the small differences I requested from the usual breed cut. My baby smells great and looks even better. Very happy with the service and price! read more

Small shop. Seemed busy so must be decent. My pup came home clean from his bath and no smelly shampoo smell like we usually get from other chain locations. He also got one of the better nail clippings he has ever had. read more

This yelp needs an update. This is a couple owned business, Stephanie and Rob. They are the best Dog groomers in Chico. I have been going to them for 10 years. My dog Skipper is a Poodle mix, each and every time he comes home, he has the best cut. They are great at communicating when its time to pick up. If you need a great dog groomer, Stephanie and Rob at Carols dog grooming it the place! read more

After taking my very high maintenance bulldog to a variety off diff places I was so happy to find Steph and this place! My dog had been basically traumatized to getting her nails trimmed due to being hurt pretty bad somewhere else and Steph has been SO patient and SO understanding in getting my dog to relax and trust her. Im so grateful for her! They are great! read more

Best place around. Stephanie and Rob genuinely care about your happiness and your dog's health.

We take our precious schitzu here and Stephanie is always accommodating and does a great job highly recommend them thank you for taking such great care of puffy read more

Stephanie and her husband run a great grooming salon. My veterinarian in Paradise just asked for their cards to hand out to clients. He loved Betty White's hair cut. They not only do wonderful work on all our dogs, but they are very nice/down to earth, and do not break the bank. Additionally, they have a strong love for animals, and that in my book is A1!!!! My sister and I are so happy to have learned of them. I would recommend Carol's grooming to anyone and everyone! read more

I love this place! Stephanie is the nicest ever and she treats my dog like one of her own. She will always try and get you in as soon as possible and has excellent prices. Can't be beat! read more

Love Love Love Stephanie! And so does my Corgi. He knows where we are going and takes off at a sprint for her door when I pull up. Who would question that? read more

Love this place! If I could give 10 stars, I would! We have been bringing out Scotty to Carols for about a year now and he always looks incredible! Stephanie is our girl and she is so good! They're all so accommodating and friendly,I couldn't imagine going anywhere else! read more

Two years after my first review and I have to say they are still the best! I moved to the bay area and make special trips up to Chico so my dog can be groomed at Carol's. Stephanie and her family are the BEST! read more

Very nice and accomodating. My buddy looks so good after grooming.

Stephanie and Rob are the best. I get my pug Rileys nails trimmed there and my shihtzu bandit groomed there. I won't go anywhere else. Bandit just loves Rob. I wish I could rate them 10 stars they are awesome. read more