As a designer I've always been very happy with the selection, quality and customer service.

great customer service! worked with Janis and I would highly recommend her. They have a large selection to choose from and are very competitive in their pricing. Good quality products . read more

My sales representative, Mike Tomlinson, is fantastic. He is a very pleasant person; he's responds right away to phone calls and texts; and he has gone the extra mile to help with my rather large hardwood flooring project. I can't say enough about the customer service at Carpet Empire Plus! read more

Mike and his team are professional, knowledgeable and show a personal commitment to ensure customer satisfaction. Quality flooring and expert installation. (Shout out to Francisco!) Highly recommend Carpet Empire Plus! read more

The company is horribly unresponsive when you have an issue. Bought a loop carpet that snags and pulls like a sweater so that a small snag becomes a huge piece of carpet yarn tried to make a complaint in April and got the runaround for several months. finally someone called the rep out, they said that that's because I have a dog but a lot of people have a dog in America or cat I'm sure. They also said you can't have a sweeper that has a Beater bar. None of those things were mentioned when I bought the carpet and the rep denied my claim here in the middle of November. That's how long it took it will be the very last time I use them and they will never get a recommendation from me. I've had carpets from Walmart and discount stores that lasted better than this rug. read more

Mike was excellent from selection through installation. His communication was on point, keeping us updated on the order and our schedule. The quality and price of the flooring was also very good. read more

We needed carpet and decided to stop in in a major home.improvement store chain. Once we were.measured, it was practically impossible to speak to anyone. The or systems were antiquated at best. In a frustrated state of.mind, we stopped by Carpet Empire Plus and were greeted by Janis. From start to.finish, Janis and Team were professional & efficient. If you are shopping for flooring, stop by and see Janis & the Team at Carpet Empire Plus. read more

Carpet Empire Plus - Front main room - Carpeting Near Me - Cathedral City, California

Carpet Empire did a great quality job on all my bedroom floors! I purchased laminate wood flooring. I was happy with the customer service, the quality and price all exceeded my expectations! read more

I'm totally in love with my new carpet!! The installation was amazing and the installers were friendly and professional. My big concern was a seam showing but they did it to where you don't see one. I went to the store in Indio, CA. Definitely a must to check out there prices and inventory. read more

It was our experience that Mike T. is a major B.S. artist and a liability to the company. The sad part about this clown of a salesman is he thinks his customers are buying the bull Sh** that he is selling... Think East Coast want-a-bie mob guy....he talks to customers on the phone at the same time that he is talking to 10 other people...very rude and because of which makes numerous mistakes, We came into the store, chose our carpet, received a installation date and paid a deposit. One week later we get a call from Mike and the agreed upon price has increased $$$$ and the installation date was pushed a week. At this point in the project, we have no choice but to continue with this company, as it was too late in our timeline to start over with another company. After reading the mixed reviews of this company, a majority of the multiple stars given were in the past (pre 2019) This company is definitely living on its past reputation and their family T.V. commercials Perhaps this is why this Cat City store is always empty? Carpet Empire plus .... Lesson learned ! Never again! read more

Just had Carpet Empire Plus install a new engineered floor throughout our 3 bedroom house including hallway, kitchen, living and den areas. Outstanding finish work! The floor installation was impeccable and done with amazing precision. Excellent quality and craftsmanship. Kudos to Mike Balian and his entire staff! read more

Be careful doing business with this company; I ordered carpet at noon one day and canceled the next day at 9:30 am. Because I realized color would not go with wall color. They will not refund deposit. They did not return my call and try to work with me on another color. read more

During our remodel process my wife and I looked everywhere for floor solutions. My wife was adamant on wood and being from the desert we settled on the next closest thing (laminate) with what we believed would be fewer issues. After going to Carpet Empire for what I believed was at least 5 times, we (she) finally decided on a floor, the Mohawk laminate series. I felt fortunate to be helped by Mike. He was extremely patient with us even though I'm sure he thought we would never buy from there as we were so indecisive. After finally selecting a floor, Mike was apologetic due to it being on back order, as seems to be normal now with supply shortages. We initially asked for 1550 sq ft. After going through that amount of floor, we realized we were short 350 sq ft. We called Mike and he got on it immediately. He estimated the time of arrival to be 3 weeks per the manufacturer. Our installer, who knows Mike, was told by Mike he would try to lean on the manufacturer and rush the order. Mike was able to push on the manufacturer and we received our floor in less than a week. We were so happy with Mike and the people at Carpet Empire, we decided to get our carpet there as well. I strongly recommend you talk to Mike if you are in the market for flooring. Very responsive, understanding and not at all pushy like your typical salesman. He treats you as family and goes above and beyond. read more

Carpet Empire Plus - Floor - Carpeting Near Me - Cathedral City, California

Love, love, love my engineered hardwood floors! I had such a pleasant experience selecting and purchasing my floors. It was honestly the easiest decision and process during my entire remodel. I showed Michael some of my inspiration pictures and he was able to identify the real life versions and give me some samples. I would have never thought they were the same as the photos but when I took the samples home and put it in my house, in various rooms, at various times of the day, it clarified my decision. There are so many options out there, he really helped me streamline my needs. Honest advice, competitive pricing, stellar customer service and quality product. I can't recommend them enough. Thank you!! read more

Buyer Beware! I ordered very expensive wool carpet and waited months for install. Carpet Empire installed the carpet! Wrong manufacturer, wrong color and wrong style. On top of that the install was horrible. The owner finally agreed it was not what I ordered and said they would refund my money on the day it was to be removed but when the carpet was uninstalled the owner, Mike Balian, said he would not refund the balance of my $16,000 payment and won't return my calls. On Nextdoor website multiple people have complaints about Carpet Empire. I am taking them to court to get my money back. I expect to prevail in court. I would never recommend Carpet Empire. Beware. read more

Great job Quality installation, helpful and worked around other trades schedules Good selection read more

I was looking for replacement carpet for a small office. I spoke to Mike T. He was very polite, knowledgeable, and quick to help me make my decision. I would highly recommend Mike at Carpet Empire. read more

I picked out carpet on Thursday and it was installed the next Monday. That's not easily done in this town. It was a great experience in every way from Mike Tomlinson's ability to help me pick out what turned out to be a great look at a fair price to the efficient and kind installers. read more

We were extremely pleased with the entire experience from selecting the carpet to install. We had never bought carpet before and Janis was great in guiding us through the process. She always returned our calls, usually within minutes. The installer showed up on time and did a great job. We know where the seam is but we still can't find it. It looks great. read more

I just had the best experience at this place. We met the owner on a Saturday and he was pleasant and accommodating. We went back that afternoon and purchased the carpet for 3 large bedrooms. They were able to install it in a few days. What was really impressive was the follow up for the measurement on Monday and the Scheduling for the day of installation. The install crew was very professional and meticulous. I have already referred several people and when we do our tile, I will definitely be back! Thanks again! read more

Janis is great! She helped us find the right carpeting right away, and was very efficient in managing the whole process until installation was complete. read more

Do you enjoy going on a used car lot and dealing with "hungry sales people?"You've come to the right place. Don't mention where you might have purchased carpet in previous years. You just might be made to feel like the stupidest consumer around. Like, you don't know what you're doing. That never worked to "bad mouth" the competition. It only drives a wedge between you and prospective customer. Leading "that said customer" back to where he came. read more

Quality and workmanship has really gone down. Even though I know the owner, he still never came through after I complained and promised he would fix it. The carpet padding is next to having purchased no padding. The unraveling of carpet at door ways, the staining, the severe buckling started right away in the first month. The living room and definitely the bedroom is something I look at everyday. I have many friends and have lived in Palm Springs since 1973 and have had a business for 15 years and would never treat a customer with no regard, let alone I know person that know Steve the owner personally. The quality of carpeting and padding he sold was the worst in a matter of a month. Carpet Empire installed my carpet at my business, my home 2x before in all rooms. But, now buyer beware. When he sold me the carpeting he said he would take care of me, being he knew me. I made my business by reputation and referrals and I can see they do not care to have repeat customers anymore. Buyer beware!!! read more

Go see mike Tomlinson. Tell him I sent you. . He will be happy to work with you and knows his stuff.

A great experience all around. We'll priced, patient and Professional! I definitely recommend Carpet Empire Plus!

This is the second time we used Carpet Empire. They did not disappoint. We worked with Chip and not only was he knowledgeable but also had a great sense of humor. Sergio and Francisco installed our carpeting. They did an excellent job. Everything was returned to its proper place. read more

Great customer service, good selection of products, quick measure and installation. Would definitely shop again for any flooring needs!

Carpet Empire plus installed a very nice carpet in our home about three years ago it was also good until the last year the carpet has started to loosen and we have roll's or wave's on the carpet. While our buying experience was nice as we upgraded the padding at the suggestion of our salesperson it seems it was a faulty installation. Gary, F read more

Although i decided to use a different tile company, their service and customer service is incredible. And they care about their customers!

After an initial purchase and installation, we could not be happier with the carpet, the folks we dealt with at the Indio store and the installer. Fast forward to a small issue caused by us, I went to the Cathedral City store to ask for help. Janis happened to be there, and after explaining my issue, she pointed me in the right direction to see if I could find what I was looking for in the store. Bingo! I found what I needed, she then offered the names of binders she has worked with, all with a smile. What great initial customer service, and what equally great follow up customer service. I definitely would recommend and return here again Michael M read more

Love Carpet Empire Plus. As a real estate Broker, Carpet Empire Plus is a go-to choice for clients. And if a buyer ever dislikes carpet in a property they are thinking about purchasing, I can say "You know, if I call Steve Ballian at Carpet Empire Plus, I can get you new carpet in less than a week!" Super service, super value, financing options and big selection. Easy-peasy! I've used them for my own home and properties as well and I have never been disappointed. read more

Excellent service, very cooperative staff--especially Mia--on time and performed as agreed. Highly recommend!

Carpet Empire Plus is absolutely the best! From meeting with Steve the owner to working with Chip, it was such a great experience. I needed my back outdoor patio tiled and flooring for my master bedroom. Both projects were done on time, and the results are perfect. They have the most amazing installers. Professional and definitely know what they are doing! I will refer Carpet Empire Plus to everyone I know.........Thank you Chip for all your help!!! read more

I ordered carpeting for one bedroom and a custom area rug. Of course, I was asked to prepay for the order. Once the installers showed up the area rug was not on their truck. I call the office and was told the area rug was not included in the purchase. This is not what I was told at time of purchase. Be careful they do not to the "bait and switch" with you. read more

All the employees and management at Carpet Empire Plus are wonderful. They are great at identifying your needs and meet those needs with great results and great products. Installation was seamless (No Punn intended) and the job looked great - Many Thanks and I would highly recommend read more

I was in the market for some new carpeting so I chose to try out Carpet Empire Plus. What a great decision that turned out to be. When I first walked in I was greeted by Mike Tomlinson who was very charming by first impression. I must admit the showroom was so large and beautiful that I was a bit overwhelmed at first. Mike didn't waste anytime showing me around the store and helped me narrow down my selection in what seemed to be only 15 minutes! I was amazed at how painless and kind of fun that the experience was. The installers came out and did a wonderful job installing my beautiful new carpeting! I just love the entire experience and couldn't be happier with the service and follow through that I received from Carpet Empire Plus! I highly recommend them and go see Mike if you want to get the full experience!! read more

Fabulous company to deal with. Janis has been marvelous to work with.She is both professional and knowledgeable of their products. Beautiful showroom, with wonderful selections of carpeting, and hard surfaces. Our master bedroom carpet is stunning and just ordered new carpeting for our media room. Installer George cut and bagged the old carpet and padding in the bedroom, with the door closed as I have allergies, and greatly minimized the dust and mess. I highly recommend Carpet Empire, and Janis, you wont be disappointed. read more

About 15 years ago, I bought carpet from Mike at Carpet Empire Plus. It was a very durable carpet and on the more expensive end. Unfortunately, there was a never ending parade of houseguests, kids, nieces, nephews, and; yes, me, who spilled everything imaginable on it. And I was less than diligent in addressing the stains, and it was a light color. So, about four years ago, I decided that we needed new carpet and hardwood floors. Not being particularly interested in these matters I FOOLISHLY went with the Costco/Shaw dealer. What a joke. The wood was well done and at a good price. The carpet was awful. I never negotiated the prices separately and just trusted the guy when he assured me it was a good carpet. I guess he made his profit on selling me cheap carpet to keep the total number low. The Shaw carpet is completely worn out in just a few years. Not stained, worn out. Now, I need new carpet again. I'm going to go to Mike, where I should have gone for the wood. He sold me a top quality product at a very fair price. When there was a problem with the installation, he and I came to a very satisfactory deal. That carpet would still by in my house if I had treated it with better care. After just four years, the Costco/Shaw carpet looks like it was used in a terminal at LAX, not a house with two people. My experience with Carpet Empire Plus was fantastic. Costco/Shaw.........well that's how I know how great Mike's shop is. read more

I am a Real Estate & Mortgage Broker and have known Steve Balian, Michael his son, and Mike T.. Of the thousands of client's that have gone to them, there was never a single complaint since I met them in 2004. Our client's are very picky and these guys took great care of them. They have all the patience in the world of which I have a limited amount dealing with our buyers/sellers. My hat is off to these guys and to this day, I still refer them to Carpet Empire Plus. Thanks fellas! read more

I am so happy that I found Carpet Empire Plus!! From the exceptional sales experience with Mike to the timely updates and followup by Cathy in customer service, this was excellence beyond my expectations!! And the end result of perfectly installed awesome new carpet in my 3 bedrooms is the best part... Cost?? I don't think you will find anyone to beat them! If you're looking for a great carpet buying experience, this is the place to go. read more