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    Carpet Exchange

    3.1 (59 reviews)
    Open • 10:00 am - 8:00 pm

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    Services - Carpet Exchange

    Carpet installation

    Carpet removal

    Carpet restoration

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    These awful stickers were left on 8 of our stairs and they are not easy to peel off. Poor presentation.
    Tabatha C.

    Last week we crossed one more bridge that we had not encountered in home ownership before-buying new flooring. I can't say it was fun but we are very happy with the end result of our crummy carpet gone and our new floors looking beautiful. We went with Carpet Exchange and while I am satisfied with the end result I can't really gush about the experience. Pros: ~The showroom is large and has a good representation of options. We were overwhelmed at first but narrowed down our choices fairly easily. ~This is one of only a few places that offer the flooring we wanted-Coretec. They have experience with the material while most retailers a) have never heard of it or b) don't carry it or c) offer it but have not sold much. ~The installers were friendly ~They offer financing, which was necessary for us considering the cost of redoing our whole house. ~They price matched with an online retailer for us. This is something others refused to do (same exact product). Cons: ~While shopping and considering options the salespeople throw out numbers like, "$___ per sq foot" and we thought we had a good idea of what we were going to have to spend but by the end, the estimate has MANY other add-ons and costs that were never mentioned. ~For the money we spent (5 figures), we did not feel like the salesperson really pursued the sale. We were the ones calling to follow up on when the tech was coming to measure, when our estimate would be done, confirming pricing and patterns, etc. We expected to be dodging sales calls left and right but the only calls we received were in response to messages we left. Honestly, we would have gone elsewhere but did not feel like starting over. Take our money, please!!!! ~Was the install flawless? No. The caulking around the base boards was pretty sloppy, horrendous stickers were left on the stair caps (I blame the manufacturer for this but it does not make for a great presentation when left on by the installers either). By this point, we were just exhausted with the whole process and not willing to complain. We just wanted it complete and details be damned. Overall, we are happy with our choices and moreover, glad the process it over. Perhaps this is everyone's experience in buying new flooring, no matter where you go? Would we go back to Carpet Exchange? Maybe....

    Installer wanted to leave space between wall and floor to accommodate any expansion. The space was supposed to be hidden under the baseboard

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    7 months ago

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    5 years ago

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    7 years ago

    Very bad sales and bad install. Trying to have them not finsh the rest of my install

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    13 years ago

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    14 years ago

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    8 years ago

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    14 years ago

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    6 years ago

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    13 years ago

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    9 years ago

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    15 years ago

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    13 years ago

    Worst customer service ever! Rude, argumentative, and wholly unprofessional.

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    13 years ago

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    15 years ago

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    8 years ago

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    7 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - Carpet Exchange

    Review Highlights - Carpet Exchange

    “But my lovely saleslady Patti figured out a floor that worked, at a very reasonable price, and I picked it up at the warehouse an hour later.”

    Mentioned in 10 reviews

    Read more highlights

    You might also consider

    Abbey Carpet & Tile

    Abbey Carpet & Tile

    (18 reviews)

    While transitioning from California to Denver and renovating an entire home, Britney at at Abbey…read moreCarpet & Tile made the process smooth and stress-free. Britney was incredible to work with from start to finish. She took the time to understand our style, preferences, and needs, and helped guide us to the perfect flooring and carpet choices for our home. Her knowledge, patience, and attention to detail were evident every step of the way. Britney even came out personally to take measurements, which shows her commitment to quality and customer service. The installation crew was professional, punctual, and did outstanding work -- we couldn't be happier with the results. The products at Abbey Carpet & Tile are top-quality, and the customer service is truly unmatched. I highly recommend anyone looking to upgrade their flooring to visit Britney at Abbey Carpet and Tile -- she goes above and beyond to make sure you're happy with every detail.

    We just had Abbey Carpet & Floor install new carpet throughout our entire two-story home, including…read morethe stairs, and we could not be happier with the experience and the results.My initial visit to their Northglenn showroom was excellent. I worked with Don, who was knowledgeable, patient, and genuinely helpful. I explained what I was looking for, and he immediately guided me to options that perfectly matched our needs. Now that everything is installed, I can confidently say he was spot-on with every recommendation. The carpet itself is beautiful, the padding feels incredibly comfortable underfoot, and the color is exactly what we wanted.Don came out the same day to measure and provided a clear, detailed quote on the spot. They were able to schedule the installation in the exact timeframe we needed, which was critical as we were wrapping up another remodel and wanted the new carpet as the finishing touch.The installation crew was outstanding--professional, courteous, and clearly masters of their craft. Having worked in commercial construction for over 20 years, I know what a properly executed carpet installation looks like, and these guys nailed it. They started right away, worked seamlessly together with virtually no downtime or distractions, and completed our entire home (including stairs) in a single day. It was genuinely impressive to watch.We are thrilled we chose Abbey Carpet & Floor and would recommend them without hesitation. Top-notch service, quality products, and flawless execution from start to finish. Thank you!

    ASA Flooring

    ASA Flooring

    (114 reviews)

    Having hardwood floors is wonderful except when they have to be refinished. We put it off as long…read moreas we could and then began our search. We vetted several companies and decided to go with ASA Flooring for several reasons: 1) Responsiveness. Bryan was quick to get back to my inquiry and was at the house to assess the project within a day. 2) Knowledgeable. Our refrigerator had leaked and warped several boards. Bryan explained the pros and cons of board replacement vs letting the boards dry out. We went with the latter and saved money. We had another challenge in the fact that we did not have two rooms refinished which meant seamless color matching. Alfredo was an artist and had an eye for selecting the perfect match. Although the final decision was ours, his experience was a definite help. 3) Efficient. The whole process from start to finish only took three days. We used the opportunity for a little vacation in the mountains and came home to beautiful floors! 4) Professional. Kevin, the project manager, came the weekend before to assess the job site and answer any questions. Alberto hung plastic and taped off the areas to reduce dust and vacuumed any remaining dust before the final coat. It was nearly dust free! 5) Follow up: Kevin did the final walk through with us to make sure we were satisfied. I'd highly recommend ASA Flooring for your next hardwood floor project!

    It has been two years now since they installed a luxury laminate tile floor in my kitchen and it is…read morenot lasting. I asked for it to be glued down, tiles selected had instructions for gluing but they were not followed. I was not told during the project the installer was not gluing them down per instructions until the project was done. I am now having to consider replacing it since the floor pops and snaps when we walk on it. I also just discovered that when the trim they removed was replaced the caulk used was kitchen caulk (not paintable) so I had to scrape it off and redo it.

    Carpet Exchange - carpeting - Updated September 2026

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