Hours state They are open 9-630 . Weird I drove by several times and store is closed . Seems they have shut down . Pity . I recommend Fantastic floors , or Carpet man . Both great companies that can keep the doors open . read more

I'm sad to be leaving this review. But I feel I have no other choice. We hired carpet one to do a small project for us. Kitchen, dining room, and two bathrooms installed with vinyl flooring. Here's the series of issues we had with the company. 1. Day of install. Only one person was sent to do the flooring, we asked multiple times if the job would get done in one day, and we were assured that it would be. Install was not complete within one day. Reasons for it not being complete? One person working the task... and they didn't have enough flooring. Insane, shouldn't of happened. 2. Carpet did not get tucked on either of the 2-3 days of install. We had to ask the company to send out another person to tuck our carpets. It should of been done on day of install. But instead we went about 3-4 days with our carpet sticking out. When they finally got the installers out, they made a mess and didn't vacuum up any of the carpet fibers, leaving me to clean it up. 3. Tons of miscommunication with the installers. We even had them call on a weekday morning (when people are usually at work) telling us that they were on their way to finish the install. When we NEVER heard anything about them showing up on that day. My husband and I were both at work, obviously couldn't make it to let them in. 4. Installers failed to bring calking that matched our BOUGHT flooring. SO NOW. There is white calking and you can obviously see the cuts they made in the flooring. Looks super unprofessional. I asked the installer about it and he assured me that they would bring calking that matched when they came back... when they did come back, they told me they didn't have it. I called and complained to my point of contact and they asked me to run to the store and buy some, saying they would give me a gift card to reimburse me. I'm not doing that, I paid you to do this. 5. The molding in my kitchen had matched my kitchen cabinets. But I guess whoever took it off THREW IT AWAY. So when they went to put it back on... they had to use white molding That doesn't match my cabinets. Highly unprofessional. Why would you throw that away, now it looks mismatched. 6. Contractors moved my toilets when they specifically were not supposed to. One of my connections broke, but luckily it was an easy fix. (That I paid for) 7. Toe molding was missed on the first install, I had to purposely ask the second installer to fix it. Attention to detail is everything when running a business! And these people lack it. Your customer shouldn't be pointing out flaws. I shouldn't have to monitor your installers to make sure it's getting done right. 8. The installers broke my very expensive GLASS table. The guy kept hitting it with the flooring and materials every time he walked by it, and it slowly shredded the glass down and took out the screw. It is not repairable. I have put in a claim. But have STILL not heard anything back from the company on any type of reimbursement. My flooring is almost paid off by now.. and I still haven't heard anything on my broken table. My initial install date was May 14th 2020.. install was not complete until May 29th 2020 It is now July 15th 2020. IT HAS BEEN 2 WHOLE MONTHS THAT I HAVE BEEN DEALING WITH CARPET ONE. I just want to be done with them. I want my table fixed. My husband and I have already decided that we are going to be pressing legal action if the company continues to ignore us. They already got their money so they don't seem to care. Hoping this review will show them all of the things they have done to cause stress on my family. We were told one day install. And as you can tell from the list above.. it was much longer than a day. I should hire a company and I should be able to sit back and watch. Instead, we micromanaged them, and still aren't 100% happy with our completed install, and we have a broken table! So yay! Answer us carpet one, pay me back for my table, thanks! read more

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There are no words to describe how awful this company is. They are unprofessional, disorganized and oblivious to how to operate with any ounce of customer service. Our original agreement was for a $30,000 job to be completed no later that Feb 18 but they didn't meet this deadline. It is April 12 and we are still trying to get them to wrap this up. Very frustrating because we aren't able to settle in until these issues are resolve. We went two+ weeks without any toilets and the floor still looks like crap. They placed us in a hotel for two nights and believe they are heroes for this. This is after they tiled a room that was supposed to be carpeted. We have to constantly follow up with them. We tried to get some traction via DM on social media but the local owner reprimanded us for doing this instead of contacting her directly-as if it is our responsibility to figure out how the business is structured after the store manager acted like a buffoon. They left carpet glue on the wall, hand prints all over doors and we still have grout issues. When they do respond to fix issues that act as if they are doing them a favor. Original tile selected was no longer available and they wouldn't let us get our deposit back to go to another company. Instead we had to settle for our 4th choice. We could still tolerate if it would have been done well and one time. The owners and leadership came to our house (without masks) for what we believed would be a sincere apology but ended up being a passive apology where they defended the store manager saying he was "new". Wish we could list all the issues here so others can benefit from our horrible experience. read more

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Rebecca has been wonderful to work with. She was attentive to our needs and made appropriate recommendations. Rebecca didn't mind that we stopped by a few times to discuss other ideas and ultimately we came up with a great plan together. She has a great sense of style and talent for putting colors and textures together. We are not quite ready for the installation, but I know it will be beautiful once it's in. Thanks, Rebecca - we really felt cared for and knew we were in good hands with you! read more

I do not recommend using Carpet One. Communication between employees, contractors and the customer was horrible; due in large part to an employee who wrote down a totally incorrect contact phone number for us. We reached out to correct both the spelling of our last name and the phone number several times. This incorrect phone number was provided to contractors and other employees who then called and claimed they'd tried us several times and left messages. But of course, they hadn't called us. Our initial order was for pickup. It was the wrong product (but it did include the pad we requested). So we waited 2 weeks for the correct product. We determined that we would require a contractor to do the work. Our home was measured. We reviewed the total amount of flooring and pad required and price and had to request adjustments for the amount already ordered and received. Installers arrived without padding and informed us that the warranty would be voided if padding was installed. (The manufacturer's website says otherwise.) We discussed our initial plan to piece into the existing flooring where it had flooded and been cut out. The installer told us that was not possible to do with this type of product. Transitions were glued directly to the cement, tile and carpeted floors without track. We found glue on an adjacent room's carpet. The transitions pop and crack when stepped on and 2 had glue ooze out from beneath them onto the new floor. Upon completion, there were 3 full boxes of flooring and 17' of transition remaining! The entire process was so poorly executed that we sent a registered letter to the office. The sales manager assured that he would call us back after that. Incorrect phone numbers were called even after the office verified our correct contact information (again). Three weeks after the installation, the sales manager finally sent us a text. We were told that someone in the office had called, that the installer had called... all apparently using the wrong number. Someone was sent out to clean the glue. They scarred the new floor while scraping off the glue with a screw driver, discolored another spot with acetone and cut the glue out of our carpet! A text from the office a month after the installation provided the installer's phone number. He came back thinking he was going to clean the glue. When he saw the scarring, he said he could replace just those pieces adjacent to the transitions (after he told us you can't do that with this type of flooring). And he would have to tear up the transitions to do so. He did end up making the floor look good but laid the transitions back down with glue and without track. We were finally credited for the overage in materials, but of course, we paid for that amount of material to be installed. And the installer told us he "would need that transition for future repairs!" The entire experience was terrible. read more

Store had good selection and helpful. Installation was an issue. When we had wood floors installed years ago, they put stuff on the floor to make it perfectly level. They did not do that this time. As a result, the floor makes a creaking noise when you walk on it. They came back in and shot some glue under the boards. This looked bad and did not work. They did come back out again and reinstalled a section. But since they just glued again, without leveling, we still get the noise. read more